Support Services

Technical Support

Unparalleled IT support services for businesses.

Experience the Difference of White Glove IT Support

Our white glove IT support services are designed to provide businesses with reliable and robust IT infrastructure support. Our certified experts offer personalized support 24/7/365, with easy-to-use systems for seamless and efficient request submission and tracking.

Technology Support & Service Plans

As your trusted technology partner, we are committed to providing robust support and services tailored to meet the demands of your evolving business landscape. Our diverse range of plans, from Pro to Custom, are meticulously designed to cater to various operational needs, ensuring that whether you are looking for fundamental support or round-the-clock comprehensive care, we have the right solution for you.

Pro ProPlus Ultimate Custom

Experience reliable and secure virtual app and desktop delivery with our Pro plan, and enjoy enhanced 24/7 support with ProPlus and Ultimate; tailor your Citrix support to specific needs with our Custom option.

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Leverage Salesforce’s powerful CRM capabilities across all our plans, with incremental support and customization options from Pro to Custom to drive your sales and customer relationships.

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Streamline your workflows and elevate service management with ServiceNow, supported across all tiers, and benefit from dedicated account management in our Ultimate and Custom plans.

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Optimize your endpoint management with IGEL’s simple and secure solutions, available from Pro to Custom plans, ensuring your network stays robust and agile.

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Secure your networks with Fortinet’s cutting-edge cyber security products, covered in our Pro plan, with round-the-clock monitoring available in ProPlus and beyond.

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Get comprehensive endpoint security and systems management with Tanium, starting with our Pro plan, and receive personalized support with our Custom offering.

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Deploy Nutanix’s hyper-converged infrastructure solutions with ease on any plan, and get additional technical support as you scale up to Ultimate or Custom.

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Implement PrinterLogic’s printer and driver management for streamlined operations included in all plans, with additional strategic insights in our Custom plan.

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Monitor your entire IT infrastructure with LogicMonitor on any plan, and get access to a technical account manager with our Ultimate and Custom plans.

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Microsoft 365

Empower your workforce with Microsoft 365’s suite of productivity tools available across all plans, complemented by enhanced support options in ProPlus and above.

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VMware Vsphere

Build and manage a secure and efficient virtual infrastructure with VMware Vsphere, supported by all plans, with proactive performance monitoring in higher-tier plans.

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Peace of Mind with Senior Engineers

With our warm handoff to senior engineers and annual retainer-based agreements, you can trust that your IT support needs will be met with consistency and reliability. Our 98% answer rate within the first 60 seconds ensures a prompt and reliable response to your support requests.

Personalized Support Tailored to Your Specific Needs

Our IT support services are tailored to meet the unique needs of each business, providing personalized support for a reliable and robust IT infrastructure.

Easy-to-Use Systems for Seamless and Efficient Request Submission and Tracking

With easy-to-use systems for request submission and tracking, businesses can experience a seamless and efficient support experience with our certified experts available 24/7/365.

Certified Experts Available 24/7/365

Our warm handoff to senior engineers and annual retainer-based agreements provide peace of mind, ensuring that businesses receive consistent and reliable IT support with a prompt response time.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

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