Support Services

Fortinet Support

Elevate your network's security with our comprehensive Fortinet support services, ensuring robust protection and optimal performance.

Expert Fortinet Support for Enhanced Security

XenTegra provides specialized Fortinet support services, designed to secure and optimize your network infrastructure. Our team of Fortinet-certified experts is dedicated to ensuring your security systems, including FortiGate, FortiSwitch, and FortiAP, are configured for maximum efficiency and protection, tailored to meet the unique needs of your business.

Customized Fortinet Support Plans

At XenTegra, we understand the importance of tailored security solutions. Our range of Fortinet support plans, from Pro to Custom, is designed to meet the specific security demands of your business. Each option provides targeted support for your Fortinet infrastructure, ensuring it operates flawlessly and securely.

Pro ProPlus Ultimate Custom
24x7x365 Coverage

Ensure your operations are consistently supported with our dedicated 24x7x365 coverage, providing peace of mind and constant access to assistance.

Remote Solution Based Support

Leverage expert remote solutions to swiftly address and resolve your technical challenges, ensuring minimal disruption to your business operations.

Flexible Retainer Based Pricing

Adapt to the dynamic needs of your business with our flexible retainer-based pricing, offering tailored support solutions that grow with you.

Fixed Pricing and Unlimited Cases 

Enjoy the simplicity and predictability of fixed pricing combined with unlimited case support, ensuring your business needs are always met without unexpected costs.

Phone and Email Support 

Gain direct and immediate access to our support team via phone and email for prompt resolution of your inquiries and issues.

ServiceNow CSM Portal Support

Streamline your customer service experience with specialized support through the ServiceNow CSM portal, enhancing efficiency and responsiveness.

Slack and Teams Chat Support

Facilitate quick and easy communication with our support team through Slack and Microsoft Teams, ensuring collaborative and efficient problem-solving.

Service Level Agreements (SLAs)

Benefit from clear and measurable Service Level Agreements (SLAs), ensuring your support needs are met with timely and effective responses.

Fortinet Fortigate

Secure your network with comprehensive support for Fortinet Fortigate, delivering top-tier security solutions tailored to your business needs.

Fortinet Fortiswtich

Optimize your network infrastructure with dedicated support for Fortinet Fortiswitch, enhancing connectivity and performance across your organization.

Fortinet Secure SD-WAN

Transform your network with Fortinet Secure SD-WAN support, providing a secure, high-performance WAN architecture for modern enterprises.

Fortinet FortiAP

Ensure robust wireless network coverage with support for Fortinet FortiAP, delivering secure and scalable Wi-Fi solutions.

Fortinet FortiManager

Simplify network operations with Fortinet FortiManager support, streamlining management, and administration of your Fortinet security infrastructure.

Fortinet FortiAnalyzer

Gain deep insights into your network security with support for Fortinet FortiAnalyzer, offering comprehensive data analysis and reporting capabilities.

Multi-Platform and Vendor-Neutral Support 

Receive unbiased support across multiple platforms and vendors, ensuring optimal performance and interoperability for your IT environment.

Root Cause Analysis for Sev 1

Identify and address the root causes of critical incidents with our in-depth analysis, reducing the risk of future disruptions.

Scheduled Patch and Update Assistance 

Keep your systems secure and up-to-date with scheduled patch and update assistance, minimizing vulnerabilities and maintaining operational efficiency.

Assigned Technical Account Manager

Benefit from personalized support and strategic guidance with an assigned Technical Account Manager, focused on your unique business needs.

Critical Situation Management for Sev 1

Navigate critical incidents with our expert management, ensuring rapid response and resolution to minimize impact on your business.

Environment & Operational Reviews

Optimize your IT environment with comprehensive reviews, identifying areas for improvement and ensuring efficient operation.

Assigned Customer Success Manager

Achieve your business objectives with the support of an Assigned Customer Success Manager, dedicated to your long-term success and satisfaction.

Remote Monitoring with Preventative Care

Prevent issues before they arise with our remote monitoring and preventative care services, ensuring the stability and health of your IT infrastructure.

Comprehensive Licensing Guidance

Navigate the complexities of software licensing with our comprehensive guidance, ensuring compliance and cost-effectiveness for your business.

Proactive End User Performance Monitoring and Analytics

Improve end-user experience with proactive performance monitoring and analytics, identifying and addressing issues before they impact productivity.

Migration Assistance 

Ensure smooth and successful system migrations with our expert assistance, minimizing downtime and disruption to your business operations.

Configuration Reviews

Maximize system performance and security with detailed configuration reviews, tailored to meet the specific needs of your business.

Service Desk Integraion (SNOW)

Enhance your service desk capabilities with our integration support for ServiceNow, improving efficiency and user satisfaction.

Health Assessments 

Maintain optimal system health with our comprehensive assessments, identifying and addressing potential issues before they become problems.

Security Assessments

Protect your business from threats with thorough security assessments, identifying vulnerabilities and enhancing your security posture.

Backup and Disaster Recovery Planning

Ensure business continuity with our backup and disaster recovery planning services, preparing your business for any eventuality.

User Training and Education

Empower your users with our training and education services, enhancing their skills and enabling effective use of your IT resources.

On-Site Support

Receive personalized assistance with our on-site support services, ensuring immediate and effective resolution of your IT challenges

Tailored Fortinet Solutions for Every Requirement

Unlock the full potential of your Fortinet products with XenTegra’s customized support plans. From basic troubleshooting to advanced security optimization, our services ensure your Fortinet environment is reliable, secure, and aligned with your business goals, offering peace of mind and enhanced operational efficiency.

Comprehensive Fortinet Coverage

Benefit from our 24/7/365 support coverage, ensuring your Fortinet solutions are always safeguarded against the latest threats, maintaining uninterrupted network security and performance.

Direct Access to Fortinet Specialists

Our Fortinet-certified professionals are just a call or click away, providing you with immediate, expert assistance to address any security concerns or technical challenges swiftly.

Strategic Security Enhancements

Enhance your network’s resilience with our strategic Fortinet support services. From security assessments to proactive monitoring and performance optimization, we provide the insights and actions needed to fortify your network against evolving cybersecurity threats.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Ready to Secure Your Network with Expert Fortinet Support?

Ready to experience The XenTegra Difference? Start with XenTegra today and ensure your Fortinet environment is in expert hands. Experience superior support and maximize your network’s security and efficiency.

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