Support Services

Tanium Support

Achieve unparalleled endpoint security and management with our expert Tanium support, ensuring comprehensive visibility and control.

Specialized Tanium Support for Comprehensive Security

At XenTegra, we deliver expert Tanium support services tailored to empower your IT teams with end-to-end visibility and control over your endpoints. Our certified Tanium specialists are dedicated to optimizing your Tanium deployment, from the Tanium XEM Platform to Endpoint Management and Incident Response, ensuring your infrastructure is secure, compliant, and efficiently managed.

Customized Tanium Support Plans

XenTegra offers a diverse range of Tanium support plans to cater to your specific requirements. From Pro to Custom, our plans are designed to provide targeted support for your Tanium infrastructure, ensuring enhanced performance, security, and asset management across your organization.

Pro Pro Plus Ultimate Custom
24x7x365 Coverage

Ensure your operations remain uninterrupted with our 24x7x365 coverage, providing reliable support anytime you need it.

Remote Solution Based Support

Access expert remote support solutions designed to address and resolve your issues swiftly, ensuring minimal downtime.

Flexible Retainer Based Pricing

Benefit from our flexible retainer-based pricing, offering customizable support options to match your unique business requirements.

Fixed Pricing and Unlimited Cases 

Enjoy the predictability of fixed pricing along with the flexibility of unlimited cases, tailored to support your business without hidden costs.

Phone and Email Support 

Get immediate assistance through direct phone and email support channels, connecting you quickly with our expert team.

ServiceNow CSM Portal Support

Leverage dedicated support through the ServiceNow CSM portal, enhancing your customer service management with efficient, streamlined assistance.

Slack and Teams Chat Support

Enhance team collaboration and support efficiency with our Slack and Microsoft Teams chat support options, facilitating rapid problem-solving.

Service Level Agreements (SLAs)

Count on our clear and measurable Service Level Agreements (SLAs) to ensure your support expectations are met with consistency and reliability.

Tanium XEM Platform

Maximize your endpoint security and management with comprehensive support for the Tanium XEM Platform, ensuring your IT infrastructure remains robust and secure.

Tanium Endpoint Assest, Discovery, Inventory, and Performance

Gain complete visibility and control over your endpoints with support for Tanium’s comprehensive asset discovery, inventory, and performance management solutions.

Tanium Endpoint Management

Streamline endpoint management with Tanium’s powerful tools, supported by our expert guidance to optimize your endpoint security and efficiency.

Tanium Incident Response

Respond to security incidents with speed and precision with Tanium Incident Response support, minimizing potential impact and strengthening your security posture.

Tanium Risk and Compliance

Ensure compliance and mitigate risks with Tanium’s risk and compliance solutions, supported by our expertise to keep your organization secure and compliant.

Microsoft OS/IAM Active Directory/AAD/AAA 

Leverage our support for Microsoft OS, IAM Active Directory, AAD, and AAA to ensure your systems are secure, compliant, and efficiently managed.

Multi-Platform and Vendor-Neutral Support 

Benefit from our multi-platform and vendor-neutral support, ensuring comprehensive assistance across your diverse IT ecosystem.

Root Cause Analysis for Sev 1

Quickly identify and address the root causes of critical issues with our root cause analysis support, preventing recurrence and strengthening system reliability.

Scheduled Patch and Update Assistance 

Stay up-to-date with scheduled patching and updates, ensuring your systems remain secure, compliant, and optimized for performance.

Assigned Technical Account Manager

Enjoy personalized support and strategic planning with an assigned Technical Account Manager, dedicated to understanding and meeting your business needs.

Critical Situation Management for Sev 1

Navigate critical situations with expert management and support, ensuring rapid resolution and minimal disruption to your operations.

Environment & Operational Reviews

Optimize your IT environment with comprehensive reviews, identifying opportunities for improvement and ensuring operational efficiency.

Assigned Customer Success Manager

Achieve your strategic goals with the support of an Assigned Customer Success Manager, focused on your long-term success and satisfaction.

Remote Monitoring with Preventative Care

Prevent issues before they occur with our remote monitoring and preventative care services, maintaining system health and stability.

Comprehensive Licensing Guidance

Navigate the complexities of software licensing with our comprehensive guidance, ensuring compliance and optimizing your software investments.

Proactive End User Performance Monitoring and Analytics

Enhance user experience and productivity with proactive monitoring and analytics, identifying and addressing performance issues before they impact end users.

Migration Assistance 

Ensure smooth and successful migrations with our expert assistance, minimizing downtime and ensuring a seamless transition for your IT systems.

Configuration Reviews

Optimize your system configurations with thorough reviews, ensuring your systems are configured for maximum efficiency and security.

Service Desk Integraion (SNOW)

Streamline your service desk operations with expert support for ServiceNow integration, enhancing efficiency and user satisfaction.

Health Assessments 

Maintain optimal system health with comprehensive health assessments, identifying potential issues early to prevent downtime.

Security Assessments

Strengthen your security posture with thorough assessments, identifying vulnerabilities and implementing effective security measures.

Backup and Disaster Recovery Planning

Prepare for the unexpected with strategic backup and disaster recovery planning, ensuring your data is protected and your business can quickly recover from disruptions.

User Training and Education

Empower your users with training and education services, enhancing their skills and enabling effective use of your IT resources.

On-Site Support

Receive tailored, on-site support for critical issues, ensuring rapid resolution and minimizing impact on your business operations.

Tailored Tanium Solutions for Operational Excellence

Unlock the full potential of your Tanium investment with XenTegra’s customized support plans. Our approach ensures that your Tanium environment not only meets but exceeds your security and management needs, providing a resilient and agile IT infrastructure ready to face today’s cyber challenges.

Endpoint Security and Management Mastery

Gain mastery over your endpoints with our Tanium support services, offering comprehensive security, enhanced visibility, and efficient management across your entire IT estate.

Immediate Access to Tanium Expertise

Our team of Tanium-certified experts is ready to provide you with the support you need, when you need it, ensuring your Tanium environment is always optimized for peak performance.

Strategic Tanium Enhancements

Leverage our strategic support to further enhance your Tanium platform’s capabilities. From risk and compliance to incident response and operational efficiency, we help you harness the full power of Tanium for your business needs.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Ready for Enhanced Endpoint Management with Tanium?

Experience The XenTegra Difference. Elevate your cybersecurity posture and endpoint management capabilities with XenTegra’s Tanium support services. Begin your journey to operational excellence today.

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