Support Services

Nutanix Support

Leverage our expert Nutanix support to enhance your enterprise cloud platform, ensuring unparalleled efficiency and reliability

Specialized Nutanix Support for Your Enterprise

XenTegra provides comprehensive Nutanix support services, designed to empower your IT infrastructure with seamless scalability, performance, and security. Our team of Nutanix-certified experts specializes in optimizing Nutanix environments, from AOS and AHV Virtualization to Flow Network Security and Nutanix Clusters, ensuring your enterprise cloud operates at its peak potential.

Customized Nutanix Support Plans

Recognizing the unique needs of Nutanix users, XenTegra offers a variety of support plans, from Pro to Custom, designed to meet the specific demands of your business. Each plan provides targeted support for your Nutanix infrastructure, ensuring enhanced performance, security, and system management.

Pro ProPlus Ultimate Custom
24x7x365 Coverage

Experience unwavering support with our 24x7x365 coverage, ensuring your Nutanix environment is always running smoothly.

Remote Solution Based Support

Access immediate remote support for Nutanix solutions, ensuring timely problem resolution and minimal operational disruption.

Flexible Retainer Based Pricing

Customize your support package with our flexible retainer-based pricing, tailored to meet the unique demands of your Nutanix infrastructure.

Fixed Pricing and Unlimited Cases 

Enjoy the predictability of fixed pricing for Nutanix support, with the added benefit of unlimited cases for comprehensive coverage.

Phone and Email Support 

Get direct access to Nutanix experts via phone and email for quick answers and effective problem-solving.

ServiceNow CSM Portal Support

Leverage the convenience of the ServiceNow CSM portal for streamlined Nutanix support requests and case management.

Slack and Teams Chat Support

Enhance your support experience with Slack and Teams chat support, facilitating real-time collaboration and faster issue resolution for Nutanix environments.

Service Level Agreements (SLAs)

Depend on our clear and robust SLAs, guaranteeing timely and effective Nutanix support services to meet your business needs.

Nutanix AOS / Vmware

Optimize your Nutanix AOS and VMware environments with dedicated support, ensuring high performance and reliability.

AHV Virtualization

Maximize the efficiency and stability of your AHV virtualized environments with expert support and guidance.

Flow Network Security

Strengthen your network security posture with comprehensive support for Nutanix Flow, protecting your data and applications from threats.

Nutanix NC2 Clusters

Leverage specialized support for Nutanix NC2 Clusters, ensuring seamless operation and scalability of your cloud infrastructure.

Nutanix Cloud Manager (NCM)

Optimize your cloud management with support for Nutanix Cloud Manager, simplifying cloud operations and enhancing visibility.

Nutanix Unified Storage

Enhance your storage solutions with support for Nutanix Unified Storage, ensuring data availability, efficiency, and protection.

Multi-Platform and Vendor-Neutral Support 

Benefit from our multi-platform and vendor-neutral approach, providing comprehensive support across your Nutanix and hybrid cloud environments.

Root Cause Analysis for Sev 1

Quickly identify and address the root causes of critical issues in your Nutanix environment, minimizing downtime and future risks.

Scheduled Patch and Update Assistance 

Stay ahead with scheduled patch and update assistance for Nutanix, ensuring your environment is secure, up-to-date, and performing optimally.

Assigned Technical Account Manager

Receive personalized attention and strategic planning from your assigned Technical Account Manager, dedicated to your Nutanix environment’s success.

Critical Situation Management for Sev 1

Rely on our critical situation management for immediate response and resolution of high-severity issues in your Nutanix infrastructure.

Environment & Operational Reviews

Benefit from detailed reviews of your Nutanix environment and operations, identifying improvements for efficiency and performance.

Assigned Customer Success Manager

Work closely with your Assigned Customer Success Manager to achieve your strategic goals and maximize the value of your Nutanix investment.

Remote Monitoring with Preventative Care

Proactively monitor your Nutanix environment with our preventative care services, ensuring optimal health and performance.

Comprehensive Licensing Guidance

Navigate Nutanix licensing with our comprehensive guidance, ensuring compliance and cost-efficiency for your business.

Proactive End User Performance Monitoring and Analytics

Improve user experience in your Nutanix environment with proactive performance monitoring and analytics, identifying and addressing issues before they impact operations.

Migration Assistance 

Ensure smooth and successful migrations to or within your Nutanix environment with expert assistance, minimizing downtime and risk.

Configuration Reviews

Optimize your Nutanix configuration with thorough reviews, ensuring your infrastructure is set up for maximum efficiency and security.

Service Desk Integraion (SNOW)

Streamline your service desk operations with integration support for ServiceNow, enhancing the management of Nutanix support cases.

Health Assessments 

Maintain the health of your Nutanix environment with comprehensive assessments, identifying areas for improvement to ensure peak performance.

Security Assessments

Protect your Nutanix infrastructure with detailed security assessments, identifying vulnerabilities and implementing best practices for a secure environment.

Backup and Disaster Recovery Planning

Prepare for the unexpected with our backup and disaster recovery planning services for Nutanix, ensuring business continuity and data protection.

User Training and Education

Empower your team with Nutanix training and education, enhancing their skills and enabling them to manage your environment more effectively.

On-Site Support

Receive expert on-site support for critical Nutanix issues, ensuring fast resolution and minimal impact on your business operations.

Tailored Solutions for Nutanix Environments

Discover the full potential of your Nutanix infrastructure with XenTegra’s customized support plans. Whether you’re looking for immediate troubleshooting or strategic long-term management, our support services are designed to ensure your Nutanix solution supports your business objectives, offering peace of mind and enhanced operational efficiency.

Comprehensive Nutanix Coverage

Gain complete peace of mind with our 24/7/365 Nutanix support, ensuring your infrastructure is always up-to-date, secure, and performing optimally, driving continuous operational excellence.

Direct Access to Nutanix Experts

Benefit from immediate support from our Nutanix-certified professionals, ready to address your concerns and optimize your environment, ensuring minimal downtime and maximum efficiency.

Strategic Nutanix Enhancements

Take advantage of our strategic support to further enhance your Nutanix environment. From system optimization to security and compliance, we provide the insights and expertise needed to maximize the value of your Nutanix investment.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Ready to Elevate Your Nutanix Experience?

Experience The XenTegra Difference. Begin your journey towards a more efficient and secure Nutanix environment with XenTegra’s expert support services. Get started today and take your enterprise cloud to the next level.

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