Support Services
Microsoft Support
Microsoft Support Services meticulously designed to ensure your organization leverages the full spectrum of Microsoft solutions, from Office 365 to Azure, enhancing productivity, security, and innovation.
Support Services
Microsoft Support Services meticulously designed to ensure your organization leverages the full spectrum of Microsoft solutions, from Office 365 to Azure, enhancing productivity, security, and innovation.
Dive into the world of unmatched support with XenTegra’s Microsoft expertise. Our services span across Microsoft 365, Azure Infrastructure, Virtual Desktops, and more, ensuring your enterprise thrives in a digitally transformative era. Our certified professionals are your partners in navigating the complexities of Microsoft technologies, ensuring your IT infrastructure is robust, scalable, and aligned with your business objectives.
Recognizing the unique demands of different organizations, XenTegra offers a spectrum of Microsoft support plans. Whether you’re a small business or a large enterprise, our Pro to Custom plans are designed to provide the right level of support, ensuring your Microsoft environment is always up, running, and driving value.
| Pro | Pro Plus | Ultimate | Custom | |
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| 24x7x365 Coverage | ||||
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Ensure uninterrupted monitoring of your IT environment with our 24x7x365 coverage, guaranteeing constant vigilance and support for your LogicMonitor platform. |
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| Remote Solution Based Support | ||||
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Access expert remote support tailored for LogicMonitor solutions, ensuring your monitoring system is always optimized for peak performance. |
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| Flexible Retainer Based Pricing | ||||
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Customize your support experience with flexible retainer-based pricing, tailored to meet the unique needs of your LogicMonitor deployment. |
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| Fixed Pricing and Unlimited Cases | ||||
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Enjoy transparent and predictable support costs with fixed pricing and unlimited cases for your LogicMonitor services, ensuring comprehensive assistance without surprises. |
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| Phone and Email Support | ||||
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Gain immediate access to dedicated support for your LogicMonitor queries through direct phone and email channels, ensuring timely and effective solutions. |
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| ServiceNow CSM Portal Support | ||||
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Experience streamlined case management and support requests via the ServiceNow CSM portal, enhancing your LogicMonitor support experience. |
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| Slack and Teams Chat Support | ||||
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Leverage real-time collaboration with our support team through Slack and Teams chat support, facilitating quick resolutions for your LogicMonitor environment. |
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| Service Level Agreements (SLAs) | ||||
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Depend on our robust Service Level Agreements (SLAs) for guaranteed response times and resolution benchmarks, ensuring your LogicMonitor system receives prioritized attention. |
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| LogicMonitor Envision–Infrastructure Monitoring | ||||
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Maximize your infrastructure visibility and performance with specialized support for LogicMonitor Envision, ensuring comprehensive monitoring across your entire IT landscape. |
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| LogicMonitor–Cloud Monitoring | ||||
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Ensure your cloud environments are always within sight and performing optimally with dedicated support for LogicMonitor’s cloud monitoring capabilities. |
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| LogicMonitor–APM, SaaS, and Synthetic Web | ||||
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Optimize application performance and enhance user experience with support for LogicMonitor’s APM, SaaS monitoring, and synthetic transaction monitoring. |
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| LogicMonitor–Logs | ||||
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Gain deeper insights and enhance operational intelligence with support for LogicMonitor’s log monitoring capabilities, integrating log data with your overall monitoring strategy. |
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| LogicMonitor–ServiceNow Integrations | ||||
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Seamlessly integrate LogicMonitor with ServiceNow, enhancing IT service management and operational efficiency with expert support for integration issues. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Benefit from comprehensive, vendor-neutral support across multiple platforms, ensuring your LogicMonitor system integrates smoothly with your IT ecosystem. |
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| Root Cause Analysis for Sev 1 | ||||
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Quickly identify and resolve the root causes of critical issues with detailed analysis, minimizing downtime and ensuring stable operations in your LogicMonitor environment. |
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| Scheduled Patch and Update Assistance | ||||
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Keep your LogicMonitor platform up to date with scheduled patches and updates, ensuring you leverage the latest features and security enhancements. |
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| Assigned Technical Account Manager | ||||
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Enjoy personalized service and strategic guidance from your Assigned Technical Account Manager, dedicated to your success with LogicMonitor. |
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| Critical Situation Management for Sev 1 | ||||
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Receive rapid response and resolution for critical incidents, minimizing impact on your operations with our expert LogicMonitor critical situation management. |
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| Environment & Operational Reviews | ||||
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Benefit from comprehensive reviews of your LogicMonitor deployment and operational practices, identifying opportunities for optimization and enhanced monitoring efficiency. |
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| Assigned Customer Success Manager | ||||
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Work closely with your Assigned Customer Success Manager to achieve your monitoring goals and maximize the value of your LogicMonitor investment. |
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| Remote Monitoring with Preventative Care | ||||
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Ensure the health and performance of your LogicMonitor platform with proactive remote monitoring and preventative care, avoiding potential issues before they impact your environment. |
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| Comprehensive Licensing Guidance | ||||
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Navigate the complexities of LogicMonitor licensing with our comprehensive guidance, ensuring you have the optimal licensing arrangement for your needs. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Enhance end-user experience with proactive performance monitoring and analytics, ensuring your IT services are delivered efficiently and without interruption. |
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| Migration Assistance | ||||
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Smoothly transition to or within the LogicMonitor platform with our expert migration assistance, ensuring minimal disruption and optimized monitoring from the start. |
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| Configuration Reviews | ||||
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Optimize your LogicMonitor setup with thorough configuration reviews, ensuring your monitoring environment is tailored for maximum efficiency and scalability. |
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| Service Desk Integraion (SNOW) | ||||
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Improve incident and request management by integrating LogicMonitor with your ServiceNow service desk, supported by our expert guidance for a seamless experience. |
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| Health Assessments | ||||
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Maintain peak performance and security of your LogicMonitor environment with regular health assessments, identifying and mitigating potential issues proactively. |
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| Security Assessments | ||||
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Strengthen your monitoring environment’s security posture with comprehensive security assessments, ensuring your LogicMonitor deployment is secure and compliant. |
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| Backup and Disaster Recovery Planning | ||||
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Prepare for the unexpected with strategic backup and disaster recovery planning for your LogicMonitor environment, ensuring continuity and resilience. |
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| User Training and Education | ||||
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Empower your team with in-depth LogicMonitor training and education, enhancing their skills and ensuring effective use of the monitoring platform. |
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| On-Site Support | ||||
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Receive expert on-site support for critical LogicMonitor issues, ensuring rapid resolution and minimizing impact on your monitoring operations. |
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With XenTegra, expect more than just troubleshooting. Our Microsoft support encompasses strategic consulting, proactive monitoring, and end-to-end management of your Microsoft ecosystem. From enhancing your cloud strategy with Azure to maximizing productivity with Microsoft 365, our comprehensive support ensures your Microsoft solutions are fully optimized.
Unlock the full potential of collaboration and productivity tools with XenTegra’s expert Microsoft 365 support, ensuring seamless communication and workflow across your organization.
Embrace the cloud with confidence. Our Azure experts help you design, deploy, and manage your cloud infrastructure, optimizing costs and enhancing scalability and security.
Enable remote work and digital dexterity with our support for Microsoft Azure Virtual Desktop and FSLogix, ensuring your team has secure and efficient access to their workspaces anywhere, anytime.
Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.
Experience The XenTegra Difference. Contact us today to find the right support plan that fits your needs and ensures your Microsoft infrastructure is powerful, efficient, and aligned with your growth ambitions.
Huntersville, NC April 30, 2024 – XenTegra, a global innovator in integrated digital workspace technology and services, is excited to announce the promotion of Bill Sutton to Director of Modern …
