Support Services

Microsoft Support

Microsoft Support Services meticulously designed to ensure your organization leverages the full spectrum of Microsoft solutions, from Office 365 to Azure, enhancing productivity, security, and innovation.

Tailored Microsoft Support for Seamless Operations

Dive into the world of unmatched support with XenTegra’s Microsoft expertise. Our services span across Microsoft 365, Azure Infrastructure, Virtual Desktops, and more, ensuring your enterprise thrives in a digitally transformative era. Our certified professionals are your partners in navigating the complexities of Microsoft technologies, ensuring your IT infrastructure is robust, scalable, and aligned with your business objectives.

Custom Microsoft Support Plans

Recognizing the unique demands of different organizations, XenTegra offers a spectrum of Microsoft support plans. Whether you’re a small business or a large enterprise, our Pro to Custom plans are designed to provide the right level of support, ensuring your Microsoft environment is always up, running, and driving value.

Pro Pro Plus Ultimate Custom
24x7x365 Coverage

Ensure uninterrupted monitoring of your IT environment with our 24x7x365 coverage, guaranteeing constant vigilance and support for your LogicMonitor platform.

Remote Solution Based Support

Access expert remote support tailored for LogicMonitor solutions, ensuring your monitoring system is always optimized for peak performance.

Flexible Retainer Based Pricing

Customize your support experience with flexible retainer-based pricing, tailored to meet the unique needs of your LogicMonitor deployment.

Fixed Pricing and Unlimited Cases 

Enjoy transparent and predictable support costs with fixed pricing and unlimited cases for your LogicMonitor services, ensuring comprehensive assistance without surprises.

Phone and Email Support 

Gain immediate access to dedicated support for your LogicMonitor queries through direct phone and email channels, ensuring timely and effective solutions.

ServiceNow CSM Portal Support

Experience streamlined case management and support requests via the ServiceNow CSM portal, enhancing your LogicMonitor support experience.

Slack and Teams Chat Support

Leverage real-time collaboration with our support team through Slack and Teams chat support, facilitating quick resolutions for your LogicMonitor environment.

Service Level Agreements (SLAs)

Depend on our robust Service Level Agreements (SLAs) for guaranteed response times and resolution benchmarks, ensuring your LogicMonitor system receives prioritized attention.

LogicMonitor Envision–Infrastructure Monitoring

Maximize your infrastructure visibility and performance with specialized support for LogicMonitor Envision, ensuring comprehensive monitoring across your entire IT landscape.

LogicMonitor–Cloud Monitoring

Ensure your cloud environments are always within sight and performing optimally with dedicated support for LogicMonitor’s cloud monitoring capabilities.

LogicMonitor–APM, SaaS, and Synthetic Web

Optimize application performance and enhance user experience with support for LogicMonitor’s APM, SaaS monitoring, and synthetic transaction monitoring.


Gain deeper insights and enhance operational intelligence with support for LogicMonitor’s log monitoring capabilities, integrating log data with your overall monitoring strategy.

LogicMonitor–ServiceNow Integrations

Seamlessly integrate LogicMonitor with ServiceNow, enhancing IT service management and operational efficiency with expert support for integration issues.

Multi-Platform and Vendor-Neutral Support 

Benefit from comprehensive, vendor-neutral support across multiple platforms, ensuring your LogicMonitor system integrates smoothly with your IT ecosystem.

Root Cause Analysis for Sev 1

Quickly identify and resolve the root causes of critical issues with detailed analysis, minimizing downtime and ensuring stable operations in your LogicMonitor environment.

Scheduled Patch and Update Assistance 

Keep your LogicMonitor platform up to date with scheduled patches and updates, ensuring you leverage the latest features and security enhancements.

Assigned Technical Account Manager

Enjoy personalized service and strategic guidance from your Assigned Technical Account Manager, dedicated to your success with LogicMonitor.

Critical Situation Management for Sev 1

Receive rapid response and resolution for critical incidents, minimizing impact on your operations with our expert LogicMonitor critical situation management.

Environment & Operational Reviews

Benefit from comprehensive reviews of your LogicMonitor deployment and operational practices, identifying opportunities for optimization and enhanced monitoring efficiency.

Assigned Customer Success Manager

Work closely with your Assigned Customer Success Manager to achieve your monitoring goals and maximize the value of your LogicMonitor investment.

Remote Monitoring with Preventative Care

Ensure the health and performance of your LogicMonitor platform with proactive remote monitoring and preventative care, avoiding potential issues before they impact your environment.

Comprehensive Licensing Guidance

Navigate the complexities of LogicMonitor licensing with our comprehensive guidance, ensuring you have the optimal licensing arrangement for your needs.

Proactive End User Performance Monitoring and Analytics

Enhance end-user experience with proactive performance monitoring and analytics, ensuring your IT services are delivered efficiently and without interruption.

Migration Assistance 

Smoothly transition to or within the LogicMonitor platform with our expert migration assistance, ensuring minimal disruption and optimized monitoring from the start.

Configuration Reviews

Optimize your LogicMonitor setup with thorough configuration reviews, ensuring your monitoring environment is tailored for maximum efficiency and scalability.

Service Desk Integraion (SNOW)

Improve incident and request management by integrating LogicMonitor with your ServiceNow service desk, supported by our expert guidance for a seamless experience.

Health Assessments 

Maintain peak performance and security of your LogicMonitor environment with regular health assessments, identifying and mitigating potential issues proactively.

Security Assessments

Strengthen your monitoring environment’s security posture with comprehensive security assessments, ensuring your LogicMonitor deployment is secure and compliant.

Backup and Disaster Recovery Planning

Prepare for the unexpected with strategic backup and disaster recovery planning for your LogicMonitor environment, ensuring continuity and resilience.

User Training and Education

Empower your team with in-depth LogicMonitor training and education, enhancing their skills and ensuring effective use of the monitoring platform.

On-Site Support

Receive expert on-site support for critical LogicMonitor issues, ensuring rapid resolution and minimizing impact on your monitoring operations.

Your Microsoft Solutions, Optimized

With XenTegra, expect more than just troubleshooting. Our Microsoft support encompasses strategic consulting, proactive monitoring, and end-to-end management of your Microsoft ecosystem. From enhancing your cloud strategy with Azure to maximizing productivity with Microsoft 365, our comprehensive support ensures your Microsoft solutions are fully optimized.

Microsoft 365 Services

Unlock the full potential of collaboration and productivity tools with XenTegra’s expert Microsoft 365 support, ensuring seamless communication and workflow across your organization.

Microsoft Azure IaaS Services

Embrace the cloud with confidence. Our Azure experts help you design, deploy, and manage your cloud infrastructure, optimizing costs and enhancing scalability and security.

Microsoft Virtual Desktop and Application Services

Enable remote work and digital dexterity with our support for Microsoft Azure Virtual Desktop and FSLogix, ensuring your team has secure and efficient access to their workspaces anywhere, anytime.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Elevate Your Microsoft Experience

Experience The XenTegra Difference. Contact us today to find the right support plan that fits your needs and ensures your Microsoft infrastructure is powerful, efficient, and aligned with your growth ambitions.

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