Support Services

LogicMonitor Support

Unlock full visibility and control over your IT infrastructure with our LogicMonitor support, ensuring operational excellence and efficiency.

Specialized Support for LogicMonitor Solutions

XenTegra offers dedicated LogicMonitor support services, designed to empower your IT teams with comprehensive monitoring capabilities. From infrastructure and cloud monitoring to APM and synthetic transaction monitoring, our certified LogicMonitor experts ensure your systems are optimized, secure, and aligned with your business goals.

Customized LogicMonitor Support Plans

Understanding the critical role of efficient monitoring in IT operations, XenTegra offers a range of LogicMonitor support plans to fit your specific needs. From Pro to Custom, our targeted support options are designed to enhance your monitoring strategies, ensuring high availability, performance, and security.

Pro Pro Plus Ultimate Custom
24x7x365 Coverage

Ensure uninterrupted monitoring of your IT environment with our 24x7x365 coverage, guaranteeing constant vigilance and support for your LogicMonitor platform.

Remote Solution Based Support

Access expert remote support tailored for LogicMonitor solutions, ensuring your monitoring system is always optimized for peak performance.

Flexible Retainer Based Pricing

Customize your support experience with flexible retainer-based pricing, tailored to meet the unique needs of your LogicMonitor deployment.

Fixed Pricing and Unlimited Cases 

Enjoy transparent and predictable support costs with fixed pricing and unlimited cases for your LogicMonitor services, ensuring comprehensive assistance without surprises.

Phone and Email Support 

Gain immediate access to dedicated support for your LogicMonitor queries through direct phone and email channels, ensuring timely and effective solutions.

ServiceNow CSM Portal Support

Experience streamlined case management and support requests via the ServiceNow CSM portal, enhancing your LogicMonitor support experience.

Slack and Teams Chat Support

Leverage real-time collaboration with our support team through Slack and Teams chat support, facilitating quick resolutions for your LogicMonitor environment.

Service Level Agreements (SLAs)

Depend on our robust Service Level Agreements (SLAs) for guaranteed response times and resolution benchmarks, ensuring your LogicMonitor system receives prioritized attention.

LogicMonitor Envision–Infrastructure Monitoring

Maximize your infrastructure visibility and performance with specialized support for LogicMonitor Envision, ensuring comprehensive monitoring across your entire IT landscape.

LogicMonitor–Cloud Monitoring

Ensure your cloud environments are always within sight and performing optimally with dedicated support for LogicMonitor’s cloud monitoring capabilities.

LogicMonitor–APM, SaaS, and Synthetic Web

Optimize application performance and enhance user experience with support for LogicMonitor’s APM, SaaS monitoring, and synthetic transaction monitoring.


Gain deeper insights and enhance operational intelligence with support for LogicMonitor’s log monitoring capabilities, integrating log data with your overall monitoring strategy.

LogicMonitor–ServiceNow Integrations

Seamlessly integrate LogicMonitor with ServiceNow, enhancing IT service management and operational efficiency with expert support for integration issues.

Multi-Platform and Vendor-Neutral Support 

Benefit from comprehensive, vendor-neutral support across multiple platforms, ensuring your LogicMonitor system integrates smoothly with your IT ecosystem.

Root Cause Analysis for Sev 1

Quickly identify and resolve the root causes of critical issues with detailed analysis, minimizing downtime and ensuring stable operations in your LogicMonitor environment.

Scheduled Patch and Update Assistance 

Keep your LogicMonitor platform up to date with scheduled patches and updates, ensuring you leverage the latest features and security enhancements.

Assigned Technical Account Manager

Enjoy personalized service and strategic guidance from your Assigned Technical Account Manager, dedicated to your success with LogicMonitor.

Critical Situation Management for Sev 1

Receive rapid response and resolution for critical incidents, minimizing impact on your operations with our expert LogicMonitor critical situation management.

Environment & Operational Reviews

Benefit from comprehensive reviews of your LogicMonitor deployment and operational practices, identifying opportunities for optimization and enhanced monitoring efficiency.

Assigned Customer Success Manager

Work closely with your Assigned Customer Success Manager to achieve your monitoring goals and maximize the value of your LogicMonitor investment.

Remote Monitoring with Preventative Care

Ensure the health and performance of your LogicMonitor platform with proactive remote monitoring and preventative care, avoiding potential issues before they impact your environment.

Comprehensive Licensing Guidance

Navigate the complexities of LogicMonitor licensing with our comprehensive guidance, ensuring you have the optimal licensing arrangement for your needs.

Proactive End User Performance Monitoring and Analytics

Enhance end-user experience with proactive performance monitoring and analytics, ensuring your IT services are delivered efficiently and without interruption.

Migration Assistance 

Smoothly transition to or within the LogicMonitor platform with our expert migration assistance, ensuring minimal disruption and optimized monitoring from the start.

Configuration Reviews

Optimize your LogicMonitor setup with thorough configuration reviews, ensuring your monitoring environment is tailored for maximum efficiency and scalability.

Service Desk Integraion (SNOW)

Improve incident and request management by integrating LogicMonitor with your ServiceNow service desk, supported by our expert guidance for a seamless experience.

Health Assessments 

Maintain peak performance and security of your LogicMonitor environment with regular health assessments, identifying and mitigating potential issues proactively.

Security Assessments

Strengthen your monitoring environment’s security posture with comprehensive security assessments, ensuring your LogicMonitor deployment is secure and compliant.

Backup and Disaster Recovery Planning

Prepare for the unexpected with strategic backup and disaster recovery planning for your LogicMonitor environment, ensuring continuity and resilience.

User Training and Education

Empower your team with in-depth LogicMonitor training and education, enhancing their skills and ensuring effective use of the monitoring platform.

On-Site Support

Receive expert on-site support for critical LogicMonitor issues, ensuring rapid resolution and minimizing impact on your monitoring operations.

Tailored LogicMonitor Solutions for Every Need

Leverage the full potential of your LogicMonitor investment with XenTegra’s customized support plans. Our services provide you with strategic insights and operational support to maximize your monitoring capabilities, offering solutions from real-time performance analytics to advanced logs and ServiceNow integrations, ensuring a proactive approach to IT management.

Comprehensive Infrastructure and Cloud Monitoring

Achieve end-to-end visibility and control over your entire IT environment with our LogicMonitor support, from on-premises to cloud, ensuring optimized performance and uptime.

Advanced Application Performance Monitoring

Enhance user experiences and application performance with LogicMonitor APM solutions, supported by XenTegra’s expertise in deploying, configuring, and managing complex monitoring ecosystems

Proactive IT Operations Management

Transition from reactive to proactive IT management with our LogicMonitor support services. Benefit from real-time analytics, logs, and automated incident response to swiftly address and prevent issues.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Ready to Transform Your IT Monitoring with LogicMonitor?

Experience The XenTegra Difference. Advance your IT operations with XenTegra’s LogicMonitor support services. Start today and experience unparalleled monitoring capabilities tailored to your infrastructure’s needs.

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