Support Services
Salesforce Support
Unlock the full potential of Salesforce with our specialized support services, designed to optimize your CRM’s efficiency and drive business success.
Support Services
Unlock the full potential of Salesforce with our specialized support services, designed to optimize your CRM’s efficiency and drive business success.
At XenTegra, we specialize in delivering comprehensive Salesforce support services tailored to streamline your CRM operations and boost your business outcomes. Our team of Salesforce-certified professionals are equipped to handle every aspect of your Salesforce environment, from routine maintenance and custom configurations to advanced troubleshooting and strategic growth planning.
Understanding the varied demands of different Salesforce environments, we’ve developed a range of support plans to suit every business need. From Pro to Custom, our support plans are designed to provide the precise level of assistance your business requires. Each plan addresses the distinct challenges and demands of Salesforce management, ensuring your system’s optimal performance and reliability.
| Pro | ProPlus | Ultimate | Custom | |
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| 24x7x365 Coverage | ||||
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Ensure your business operates smoothly with our round-the-clock service, providing peace of mind and immediate response. |
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| Remote Solution Based Support | ||||
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Gain access to expert remote support, offering timely solutions for your technical needs. |
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| Flexible Retainer Based Pricing | ||||
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Tailor your support package with our adaptable pricing models, ensuring you only pay for what you need. |
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| Fixed Pricing and Unlimited Cases | ||||
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Benefit from predictable costs with our fixed pricing, offering unlimited case support for complete financial clarity. |
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| Phone and Email Support | ||||
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Receive direct and immediate assistance through our accessible phone and email support services. |
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| ServiceNow CSM Portal Support | ||||
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Enhance your service management experience with our dedicated support through the ServiceNow CSM portal. |
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| Slack and Teams Chat Support | ||||
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Connect instantly with our support team via Slack and Teams for efficient and collaborative problem-solving. |
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| Service Level Agreements (SLAs) | ||||
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Guarantee service excellence with our clear and measurable Service Level Agreements, tailored to your business needs. |
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| Salesforce Sales Cloud | ||||
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Elevate your sales processes with our comprehensive support for Salesforce Sales Cloud, optimizing your CRM strategy. |
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| Salesforce Sales Cloud Automation | ||||
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Streamline your sales operations with our support for Salesforce Sales Cloud Automation, increasing efficiency and productivity. |
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| Salesforce Sales Analytics | ||||
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Gain valuable insights and improve decision-making with our expertise in Salesforce Sales Analytics. |
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| Salesforce Sales Performance Management | ||||
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Enhance your sales team’s effectiveness with our support in Salesforce Sales Performance Management. |
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| Salesforce Sales Revenue Optimization | ||||
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Maximize your sales revenue with our strategic support in Salesforce Sales Revenue Optimization. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Receive unbiased and comprehensive support across various platforms and vendors, ensuring optimal performance. |
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| Root Cause Analysis for Sev 1 | ||||
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Identify and resolve the underlying issues of critical incidents with our detailed root cause analysis. |
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| Scheduled Patch and Update Assistance | ||||
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Stay up-to-date and secure with our scheduled assistance for patches and updates. |
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| Assigned Technical Account Manager | ||||
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Enjoy personalized support and guidance with an assigned Technical Account Manager dedicated to your success. |
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| Critical Situation Management for Sev 1 | ||||
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Navigate high-priority incidents with our expert critical situation management, ensuring minimal business impact. |
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| Environment & Operational Reviews | ||||
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Benefit from thorough reviews of your environment and operations, leading to optimized performance and efficiency. |
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| Assigned Customer Success Manager | ||||
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Enhance your customer journey with a dedicated Customer Success Manager focused on your business’s growth and satisfaction. |
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| Remote Monitoring with Preventative Care | ||||
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Prevent issues before they arise with our proactive remote monitoring and preventative care services. |
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| Comprehensive Licensing Guidance | ||||
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Navigate the complexities of licensing with our comprehensive guidance, ensuring compliance and optimization. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Improve user experience with our proactive monitoring and analytics, identifying potential issues before they affect performance. |
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| Migration Assistance | ||||
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Ensure a smooth and successful transition with our expert migration assistance, minimizing downtime and risk. |
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| Configuration Reviews | ||||
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Optimize your system configurations with our detailed reviews, ensuring efficiency and security. |
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| Service Desk Integration (SNOW) | ||||
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Streamline your service desk operations with our integration support for ServiceNow, enhancing efficiency and response times. |
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| Health Assessments | ||||
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Maintain optimal system health with our comprehensive assessments, identifying areas for improvement. |
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| Security Assessments | ||||
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Protect your business from threats with our thorough security assessments, ensuring your data and systems are secure. |
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| Backup and Disaster Recovery Planning | ||||
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Prepare for the unexpected with our strategic backup and disaster recovery planning, safeguarding your business continuity. |
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| User Training and Education | ||||
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Empower your team with our user training and education services, enhancing skills and knowledge. |
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| On-Site Support | ||||
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Receive personalized, on-site assistance with our dedicated support team, ensuring immediate and effective resolution. |
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Discover the XenTegra difference with our Salesforce support plans. We offer customized support solutions, from essential maintenance to all-encompassing 24/7 assistance, aimed at keeping your Salesforce environment optimized, secure, and aligned with your strategic goals.
Stay ahead with our proactive Salesforce support. Regular health assessments, performance tuning, and strategic guidance ensure your CRM system not only meets but exceeds business expectations, fostering continuous improvement and growth.
Experience peace of mind with immediate access to our team of Salesforce professionals. Whether it’s through dedicated hotlines or instant messaging, get the answers and solutions you need quickly, reducing downtime and maintaining business continuity.
Go beyond day-to-day management with strategic Salesforce support. Benefit from personalized advice, custom development, and user training designed to amplify your CRM’s capabilities and align with your long-term business objectives.
Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.
Ready to experience The XenTegra Difference? Request your personalized plan today and ensure your Salesforce environment is backed by expert care, tailored to your success.
Huntersville, NC April 30, 2024 – XenTegra, a global innovator in integrated digital workspace technology and services, is excited to announce the promotion of Bill Sutton to Director of Modern …
