Support Services

Citrix Support

Dedicated Citrix Support, Elevated

Experience Unmatched Citrix Support

At XenTegra, we understand the critical role that Citrix solutions play in your IT environment. That’s why we’ve developed our Citrix Technical Support Services to offer unparalleled assistance, ensuring your Citrix infrastructure operates smoothly and efficiently, around the clock.

Customized Support Plans for Every Citrix Environment

We recognize the diversity in operational needs and have tailored our support plans to meet them. Whether you’re seeking basic guidance or comprehensive, around-the-clock assistance, our range of plans—from Pro to Custom—ensure you have the support you need, when you need it. Each plan is structured to address the unique challenges and demands of managing Citrix environments, ensuring optimal performance and reliability.

Pro ProPlus Ultimate Custom
Flexible Retainer Based Pricing

Adaptable pricing models designed to fit the unique needs of your business, ensuring value and flexibility.

Remote Solution Based Support

Expert remote assistance focused on delivering timely solutions to your technical challenges.

Phone and Email Support 

Direct access to our support team for guidance and help through phone and email communication.

ServiceNow CSM Portal Support

Dedicated support via the ServiceNow CSM portal, streamlining your service management experience.

Service Level Agreements (SLAs)

Clear, contractual commitments to service quality, ensuring your expectations are met or exceeded.

Citrix CVAD

Specialized support for Citrix Virtual Apps and Desktops, optimizing your virtualization solutions.

Citrix Netscaler

Expertise in managing Citrix ADC (Netscaler) environments for enhanced application delivery and security.

Microsoft OS/IAM Active Directory/AAD/AAA

Comprehensive support for Microsoft operating systems and identity management solutions.

Multi-Platform and Vendor-Neutral Support 

Agnostic support across various platforms and vendors, ensuring a broad coverage for your IT infrastructure.

24x7x365 Coverage

Around-the-clock support, providing peace of mind and assistance whenever you need it.

Slack and Teams Chat Support

Convenient and immediate support through Slack and Microsoft Teams for quick resolution of queries.

Root Cause Analysis for Sev 1

In-depth investigation of critical issues to prevent recurrence and maintain system integrity.

Scheduled Patch and Update Assistance 

Proactive management of patches and updates to keep your systems secure and up-to-date.

Fixed Pricing and Unlimited Cases 

Predictable pricing with the freedom to submit unlimited support cases.

Assigned Technical Account Manager

A dedicated expert who understands your environment and is committed to your success.

Critical Situation Management for Sev 1

Expert management of critical issues to minimize downtime and impact on your business.

Environment & Operational Reviews

Comprehensive reviews to ensure optimal performance and alignment with best practices.

Assigned Customer Success Manager

A personal guide to help you maximize value from XenTegra services and solutions.

Remote Monitoring with Preventative Care

Proactive monitoring to identify and address issues before they affect your operations.

Comprehensive Licensing Guidance

Expert advice to navigate the complexities of software licensing, ensuring compliance and optimization.

Proactive End User Performance Monitoring and Analytics

Monitoring and analysis to enhance end-user experience and productivity.

Migration Assistance 

Support for seamless migrations, minimizing disruption and ensuring a smooth transition.

Configuration Reviews

Detailed evaluations of your configurations to ensure efficiency, security, and compliance.

Service Desk Integration (SNOW)

Integration with ServiceNow for streamlined service desk operations and better incident management.

Health Assessments 

Regular assessments to ensure the health and performance of your IT environment.

Security Assessments

In-depth evaluations to identify vulnerabilities and strengthen your security posture.

Backup and Disaster Recovery Planning

Strategic planning to protect your data and ensure business continuity in the face of disruptions.

Training and Education

Empowering your team with the knowledge and skills to effectively utilize and manage your IT solutions.

On-Site Support

Personalized, face-to-face assistance for situations that require an in-person touch.

Dedicated Citrix Support, Elevated

Our Citrix Technical Support Services are designed to deliver not just solutions but peace of mind. With our team of certified Citrix experts, we provide personalized, white glove support 24/7/365. Our approach is geared towards ensuring a reliable and robust Citrix environment for your business, with systems in place for easy request submission and effective tracking.

Senior Engineers at Your Service

Enjoy the confidence that comes with knowing your Citrix support needs are in the hands of experienced senior engineers. Our annual retainer-based agreements and a 98% answer rate within the first 60 seconds of your call signify our commitment to prompt, reliable, and consistent support.

Personalized Citrix Support

Your business is unique, and so are your Citrix support needs. Our services are customized to ensure your IT infrastructure’s reliability and robustness. With XenTegra, you’re not just getting a service provider; you’re gaining a partner who’s committed to understanding and meeting your specific needs.

Efficient Request Submission and Tracking

Leverage our user-friendly systems designed for seamless support request submission and tracking. Experience efficiency and ease in every interaction, backed by our certified experts available around the clock.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Schedule A Meeting

Ready to experience the difference of XenTegra’s Citrix Technical Support? Request a contract today and ensure your Citrix environment is supported by experts dedicated to your success.

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