Support Services
Citrix Support
Dedicated Citrix Support, Elevated
Support Services
Dedicated Citrix Support, Elevated
At XenTegra, we understand the critical role that Citrix solutions play in your IT environment. That’s why we’ve developed our Citrix Technical Support Services to offer unparalleled assistance, ensuring your Citrix infrastructure operates smoothly and efficiently, around the clock.
We recognize the diversity in operational needs and have tailored our support plans to meet them. Whether you’re seeking basic guidance or comprehensive, around-the-clock assistance, our range of plans—from Pro to Custom—ensure you have the support you need, when you need it. Each plan is structured to address the unique challenges and demands of managing Citrix environments, ensuring optimal performance and reliability.
| Pro | ProPlus | Ultimate | Custom | |
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| Flexible Retainer Based Pricing | ||||
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Adaptable pricing models designed to fit the unique needs of your business, ensuring value and flexibility. |
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| Remote Solution Based Support | ||||
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Expert remote assistance focused on delivering timely solutions to your technical challenges. |
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| Phone and Email Support | ||||
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Direct access to our support team for guidance and help through phone and email communication. |
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| ServiceNow CSM Portal Support | ||||
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Dedicated support via the ServiceNow CSM portal, streamlining your service management experience. |
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| Service Level Agreements (SLAs) | ||||
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Clear, contractual commitments to service quality, ensuring your expectations are met or exceeded. |
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| Citrix CVAD | ||||
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Specialized support for Citrix Virtual Apps and Desktops, optimizing your virtualization solutions. |
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| Citrix Netscaler | ||||
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Expertise in managing Citrix ADC (Netscaler) environments for enhanced application delivery and security. |
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| Microsoft OS/IAM Active Directory/AAD/AAA | ||||
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Comprehensive support for Microsoft operating systems and identity management solutions. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Agnostic support across various platforms and vendors, ensuring a broad coverage for your IT infrastructure. |
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| 24x7x365 Coverage | ||||
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Around-the-clock support, providing peace of mind and assistance whenever you need it. |
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| Slack and Teams Chat Support | ||||
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Convenient and immediate support through Slack and Microsoft Teams for quick resolution of queries. |
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| Root Cause Analysis for Sev 1 | ||||
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In-depth investigation of critical issues to prevent recurrence and maintain system integrity. |
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| Scheduled Patch and Update Assistance | ||||
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Proactive management of patches and updates to keep your systems secure and up-to-date. |
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| Fixed Pricing and Unlimited Cases | ||||
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Predictable pricing with the freedom to submit unlimited support cases. |
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| Assigned Technical Account Manager | ||||
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A dedicated expert who understands your environment and is committed to your success. |
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| Critical Situation Management for Sev 1 | ||||
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Expert management of critical issues to minimize downtime and impact on your business. |
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| Environment & Operational Reviews | ||||
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Comprehensive reviews to ensure optimal performance and alignment with best practices. |
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| Assigned Customer Success Manager | ||||
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A personal guide to help you maximize value from XenTegra services and solutions. |
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| Remote Monitoring with Preventative Care | ||||
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Proactive monitoring to identify and address issues before they affect your operations. |
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| Comprehensive Licensing Guidance | ||||
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Expert advice to navigate the complexities of software licensing, ensuring compliance and optimization. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Monitoring and analysis to enhance end-user experience and productivity. |
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| Migration Assistance | ||||
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Support for seamless migrations, minimizing disruption and ensuring a smooth transition. |
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| Configuration Reviews | ||||
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Detailed evaluations of your configurations to ensure efficiency, security, and compliance. |
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| Service Desk Integration (SNOW) | ||||
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Integration with ServiceNow for streamlined service desk operations and better incident management. |
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| Health Assessments | ||||
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Regular assessments to ensure the health and performance of your IT environment. |
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| Security Assessments | ||||
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In-depth evaluations to identify vulnerabilities and strengthen your security posture. |
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| Backup and Disaster Recovery Planning | ||||
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Strategic planning to protect your data and ensure business continuity in the face of disruptions. |
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| Training and Education | ||||
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Empowering your team with the knowledge and skills to effectively utilize and manage your IT solutions. |
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| On-Site Support | ||||
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Personalized, face-to-face assistance for situations that require an in-person touch. |
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Our Citrix Technical Support Services are designed to deliver not just solutions but peace of mind. With our team of certified Citrix experts, we provide personalized, white glove support 24/7/365. Our approach is geared towards ensuring a reliable and robust Citrix environment for your business, with systems in place for easy request submission and effective tracking.
Enjoy the confidence that comes with knowing your Citrix support needs are in the hands of experienced senior engineers. Our annual retainer-based agreements and a 98% answer rate within the first 60 seconds of your call signify our commitment to prompt, reliable, and consistent support.
Your business is unique, and so are your Citrix support needs. Our services are customized to ensure your IT infrastructure’s reliability and robustness. With XenTegra, you’re not just getting a service provider; you’re gaining a partner who’s committed to understanding and meeting your specific needs.
Leverage our user-friendly systems designed for seamless support request submission and tracking. Experience efficiency and ease in every interaction, backed by our certified experts available around the clock.
Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.
Ready to experience the difference of XenTegra’s Citrix Technical Support? Request a contract today and ensure your Citrix environment is supported by experts dedicated to your success.
A reliable digital infrastructure supports your business operations and enhances customer experiences. To achieve this, however, businesses need a robust and centralized management system. ServiceNow, a cloud-based platform, supports your …
