XenTegra Careers

System Engineer III (Remote, USA)

Join our dynamic Service Delivery team at XenTegra! Leverage your tech expertise to ensure our clients receive top-tier support, troubleshoot advanced cases, mentor peers, collaborate with peers, adhere to ITIL standards, and stay abreast of emerging tech.

Roles and responsibilities

• Subject Matter Expert (SME) for one or more technologies and/or services related to XenTegra’s Managed Services.
• Act as a technical escalation resource for the Tier 1 and Tier 2 teams to assist with troubleshooting and resolving active issues.
• Provide peer mentoring and training for other support resources as required.
• Liaise with Engineering and Architecture teams on operational support requirements for new and existing tools/technologies.
• Lead projects for upgrades and/or implementations associated with new and/or existing infrastructure.
• Research, evaluate and stay ahead of emerging tools, techniques, and technologies.
• Effective management of ITIL cases (via ServiceNow) in compliance with documented SLA targets
• Establish and/or maintain documentation for standards and procedures, including peer reviews and updates.
• Be generally available (8×5; Mon-Fri) to provide support to XenTegra’s customer base; as well as regular participation in a rotating on-call (24×7) schedule.
• Understand security requirements and implications and comply with corporate policies in conjunction with industry best practices.

Required Qualifications and Education

• Bachelor’s Degree (or equivalent experience) in Computer Networking, Electronics and Communication or otherwise relevant field.
• Minimum of 5 years working experience in an IT organization where service delivery to external customers was a key factor.
• Professional certification in one or more products/technologies associated with XenTegra’s Managed Services
• Certified for ITILv4 framework.

Desired Skills

• In-depth understanding of EUC technologies and services including (but not limited to) Citrix, IGEL, and Nutanix.
• Strong English language skillset and comprehension.
• Demonstrated excellence in customer service.
• Previous experience with industry standard toolsets associated with managed services.
• Excellent time management and creativity skills to adapt to rapidly changing priorities and deliverables within a defined schedule.
• Good understanding of Information Security concepts and the ability to work closely with technical teams to support the planning, execution, and successful completion of projects.

System Engineer II (Remote, USA)

Join our dynamic Service Delivery team at XenTegra! Leverage your tech expertise to ensure our clients receive top-tier support, troubleshoot advanced cases, mentor peers, collaborate with peers, adhere to ITIL standards, and stay abreast of emerging tech.

Roles and responsibilities

• Well-versed in the operational support of technologies and/or services related to XenTegra’s Managed Services.
• Provide in-depth assistance on more technically advanced cases where expertise and experience help to troubleshoot and resolve active issues.
• Provide peer mentoring and training for other support resources.
• Liaise with Engineering and Architecture teams on operational support requirements for new and existing tools/technologies.
• Assist with projects for upgrades and/or implementations associated with new and/or existing infrastructure.
• Assist with investigating and evaluating emerging tools, techniques, and technologies.
• Effective management of ITIL cases (via ServiceNow) in compliance with documented SLA targets
• Establish and/or maintain documentation for standards and procedures, including peer reviews and updates.
• Be generally available (8×5; Mon-Fri) to provide support to XenTegra’s customer base; as well as regular participation in a rotating on-call (24×7) schedule.
• Understand security requirements and implications and comply with corporate policies and industry best practices.

Required Qualifications and Education

• Bachelor’s Degree (or equivalent experience) in Computer Networking, Electronics, and Communication, or otherwise relevant field.
• A minimum of 3 years of professional experience in an IT organization where service delivery was a key factor.
• Professional certification in one or more products/technologies associated with XenTegra’s Managed Services
• Certified for ITILv4 framework.

Desired Skills

• Strong English language skillset and comprehension.
• Demonstrated excellence in customer service.
• Previous experience with industry-standard toolsets associated with managed services.
• Excellent time management and creativity skills to adapt to rapidly changing priorities and deliverables within a defined schedule.
• Good understanding of Information Security concepts.

Client Executive (Atlanta, GA)

We are seeking a dynamic, results-driven individual with over 5 years of territory sales experience. As a Client Executive at XenTegra, you will play a pivotal role in our sales team, engaging in proactive, consultative selling. This fast-paced, outside sales position requires exceptional multitasking abilities, regular in-person meetings with partners and clients, and a strong drive to succeed in a demanding environment.

Roles and responsibilities

• Be the face of XenTegra in your assigned geographic territory 
• Collaboratively work with inside sales, sales engineers, consultants, and sales specialists. 
• Foster and maintain key relationships with channel partners, system integrators, and other external partners to develop and execute account strategies and opportunity plans. 
• Gain in-depth knowledge of our partners and their products. 
• Provide accurate forecasts and timely updates in Salesforce.com for management and team collaboration. 
• Coordinate with the XenTegra Marketing team to develop and implement a comprehensive territory marketing plan. 
• Willingness to travel regionally within assigned territory. 

Required Qualifications and Education

• University Degree or equivalent professional experience. 
• Minimum 5 years of B2B technology sales experience in an Outside/Territory Sales role. 
• Proficiency in identifying and engaging C-level contacts and technology decision makers. 
• Advanced knowledge of Office365, Salesforce.com, and prospecting tools (e.g., LinkedIn Sales Navigator, SalesIntel). 
• Strong skills in account sales techniques, including customer need analysis, overcoming objections, developing business cases, and closing deals. 
• Experience in selling Digital Workspace technologies (Citrix, VMware Horizon, Microsoft AVD, AWS Workspaces, etc.) is highly desirable. 
• Background in working for a Value-Added Reseller is preferred. 
• Residence in the assigned territory is required.
  

Desired Skills

• Proven ability to manage the full sales cycle from prospecting to closure. 
• Familiarity with EUC technologies such as Citrix & VMware and their ecosystem partners. 
• Familiarity with Cloud, Datacenter, Security & Networking technologies. 
• Ability to work independently on sales opportunities. 
• Strong partnership development skills with internal teams and external partners. 

Business Development Representative (Remote, India)

We are the experts in digital workspace technologies and cloud infrastructure. XenTegra enables and educates our customers on Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, Control Up, Login VSI, and other key partners to make ‘end-user computing’ environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence.

Job Description:

• Support business expansion by identifying targeted accounts and vertical market accounts.
• Use digital technology and resources to develop and validate qualified prospects and opportunities.
• Conduct research on existing and potential new accounts and present relevant solutions.
• Define go-to-market strategies using marketing resources and programs.
• The BDR is responsible for identifying accounts and setting up meetings with field sales resources, not for closing deals.

Duties and Responsibilities:

• Use core sales tools and resources such as Salesloft, Salesforce, LinkedIn, Power BI, and others to research and connect with customers and prospects.
• Complete a required number of outbound business development activities per day (phone calls, emails, video calls, etc.) to achieve set quotas.
• Proactively develop new business opportunities by understanding customer challenges and correlating them with the product and service portfolio.
• Introduce the company to potential clients as a strategic partner and solutions provider.
• Review current customer portfolios to identify opportunities to expand the company’s products and services.
• Customize product solutions to increase customer satisfaction.
• Build long-term relationships with customers as a trusted advisor and strategic partner.
• Set up meetings or calls between prospective clients and Account Executives once opportunities are identified, transitioning the responsibility for closing the sale to them.

Qualifications:

• BSc degree in Marketing, Business Administration, or a relevant field (preferred but not mandatory).
• Proven work experience in a B2B consultative selling environment in roles such as Sales Development Representative, Sales Account Executive, or Business Development Representative.

Skills:

• Excellent verbal and written communication skills in both Hindi and English.
• Strong leadership and strategic thinking abilities.
• Strong business acumen and the ability to interpret business information to identify development opportunities.
• Strong analytical skills and proficiency in using MS Suite, CRM software (e.g., Salesforce, Salesloft), LinkedIn, and other business research tools.
• Proven track record of achieving or exceeding sales and engagement targets.
• Ability to manage conflict and problem-solve effectively in a fast-paced, high-stress environment.
• Excellent influencing and negotiation skills with tact and diplomacy.
• Demonstrated ability to collaborate effectively with a distributed sales team.
• Hands-on experience with various sales techniques, including cold calls, using virtual technology like video calls and MS Teams.
• Understanding of sales performance metrics.

This role requires a combination of sales, communication, analytical, and relationship-building skills, with an emphasis on developing and nurturing business opportunities in a consultative selling environment.

Working Conditions:

• This role allows you to work remotely.
• Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.
• Required to meet several deadlines.

VMware Mobility Consultant (Remote, India)

We are the experts in digital workspace technologies and cloud infrastructure. XenTegra enables and educates our customers on Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, Control Up, Login VSI, and other key partners to make ‘end-user computing’ environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence.

Job Description:

XenTegra Managed Services (MSP) supports, manages, reports, and monitors our customers’ EUC production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing reactive, proactive, and preventative services, serving as trusted advisors who understand our customers’ environments and work as an extension of their IT Operations team. In practice, MSP is primarily responsible for delivering the following operational services in our customers’ Horizon\Workspace One production environment(s):

• Incident management – resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the MSP monitoring system.
• Change management – attend weekly customer change review board meetings, write/submit change tickets, perform changes during customer change windows (typically after-hours).
• Problem management – analyze customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so, work with customer to initiate an effort to address.
• Event management – investigate alerts received from the MSP monitoring system and determine proper actions to address these alerts.
• Request fulfillment – fulfill virtualization (EUC)-related service requests received from the customer.
• Environment management – functions include managing/administering Citrix technologies and components within the production environment, updating Citrix environment documentation, applying approved firmware and patch updates to Citrix components, assessing the health of, and making recommendations to optimize the Citrix platform, and providing Citrix thought leadership.
• Reports – deliver weekly, monthly, and quarterly reports containing key ticketing system metrics and other information relevant to decision-making.

Within MSP, the Senior Engineer is responsible for performing the following tasks to support MSP clients:

• Troubleshooting, resolving, and closing all critical and high-severity (P1/P2) incidents.
• Troubleshooting, resolving, and closing all incidents that are escalated from the Service Desk.
• Performing normal and emergency changes as defined by the client.
• Fulfilling service requests that can be implemented via a normal change.
• Maintaining accurate and timely ticketing system data (e.g. detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).
• Configuring and managing the monitoring solution for Citrix and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.
• Analyzing monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.

The success of the Engineer will be measured by this person’s ability to perform the abovementioned tasks efficiently, act in a professional manner that elicits high customer NPS, and act as a EUC technical authority.

Primary Duties / Responsibilities:

• Outstanding communications and interpersonal skills. You will communicate across several levels of the customer’s hierarchy.
• Passion for customer facing activities is key for this position!
• An absolute passion for technology. That’s what we do at XenTegra!
• Be a continuous learner, self-starter, and a team player. These are essential skills to achieve and maintain subject matter expertise in the innovative EUC field, allowing you to become a trusted advisor to your customers and colleagues.
• Strong solutioning and design skills around VMWare Horizon
• In-depth knowledge of VMware Horizon design and implementation experience in enterprise environments
• In-depth knowledge of VMware Workspace ONE UEM and VMware Workspace ONE Access design and implementation experience in enterprise environments
• Knowledge of Public Cloud infrastructure like AWS, Google Cloud, and others
• Typical Technical Consulting Methodology knowledge to conduct our EUC consulting engagements as the one adopted by VMware (Plan, Execute, Test, Document, Knowledge Transfer)

• Having minimum 3-5 years of hands-on experience with the below products and tools.
• Design Constructs and deployment for Horizon 7 x / 8 x
• Design, Implement and troubleshoot – Horizon components, App volumes, DEM, Control Up
• Design, Implement and troubleshoot – Horizon Cloud on Azure
• IT Consulting Experience
• Technical Leadership skills
• PCLM tools experience, especially for Windows 10 Workspace ONE Modern Management, SCCM, BigFix, Altiris, etc.
• Enterprise desktop and application assessment
• Client Facing Work Experience in Technology
• VMware Workspace ONE UEM
• VMware Workspace ONE Access/vIDM
• VMware Workspace ONE Horizon
• VMware vSphere
• VMware Hybrid Cloud Solutions
• VMware App Volumes
• VMware DEM
• Networking and security Basics for Horizon
• Storage Basics for sizing for Horizon solution
• Microsoft Active Directory
• Linux OS administration
• Networking experience in virtualization environments
• Storage experience in virtualization environments
• Public Cloud Infrastructure knowledge (AWS, Azure, Google, etc. )
• Certifications:

Certifications

• VMware VCP-DW and VCP-DTM strongly preferred. VCAP-DTM desired

Good-to-Have

• PowerShell scripting
• ITIL Knowledge

Working Conditions:

• This role allows you to work remotely.
• Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.
• Required to meet several deadlines.

Citrix Support L2 (Remote, India)

We are the experts in digital workspace technologies and cloud infrastructure. XenTegra enables and educates our customers on Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, ControlUp, Login VSI, and other key partners to make ‘end-user computing’ environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence.

Job Description

XenTegra Managed Services (MSP) supports, manages, reports, and monitors our customers’ EUC production environment(s), leveraging our experience, technical knowledge, and ITIL expertise. Our team is responsible for providing reactive, proactive, and preventative services, serving as trusted advisors who understand our customers’ environments and work as an extension of their IT Operations team. In practice, MSP is primarily responsible for delivering the following operational services in our customers’ Citrix\Horizon\AVD\Parallels\Control up and IGEL production environment(s):

• Incident management – resolve incidents received from the customer (in alignment with SLA’s) and/or that were created to address alerts from the MSP monitoring system (LogicMonitor).
• Change management – attend weekly customer change review board meetings, write/submit change tickets, perform changes during customer change windows (typically after-hours).
• Problem management – analyze customer’s incident history to determine if any trends/patterns represent an underlying problem, and if so, work with customer to initiate an effort to address.
• Event management – investigate alerts received from the MSP monitoring system and determine proper actions to address these alerts.
• Request fulfillment – fulfill virtualization (EUC)-related service requests received from the customer.
• Environment management – functions include managing/administering Citrix technologies and components within the production environment, updating Citrix environment documentation, applying approved firmware and patch updates to Citrix components, assessing the health of and making recommendations to optimize the Citrix platform, and providing Citrix thought leadership.
• Reports – deliver weekly, monthly, and quarterly reports containing key ticketing system metrics and other information relevant to decision-making.

Within MSP, the Senior Engineer is responsible for performing the following tasks to support MSP clients:

• Troubleshooting, resolving, and closing all critical and high-severity (P1/P2) incidents.
• Troubleshooting, resolving, and closing all incidents that are escalated from the Service Desk.
• Performing normal and emergency changes as defined by the client.
• Fulfilling service requests that can be implemented via a normal change.
• Maintaining accurate and timely ticketing system data (e.g. detailed ticket notes, accurate ticket status, following up on tickets to avoid excessive ticket aging, etc.).
• Configuring and managing the monitoring solution for Citrix and related ancillary technologies, including helping to establish baselines and adjusting threshold values as needed.
• Analyzing monitoring metrics and alerts to identify patterns/trends, make correlations, and provide actionable information.

The success of the Engineer will be measured by this person’s ability to perform the abovementioned tasks efficiently, act in a professional manner that elicits high customer NPS, and act as a EUC technical authority.

Primary Duties / Responsibilities

• Troubleshoot complex technical issues in a Citrix environment.
• Good Knowledge on Virtual Apps and Desktop, DaaS, ADC, XenMobile and XenServer.
• Act as the Citrix technical authority/subject matter expert (SME).
• Possess strong written and verbal communication skills.

• Good knowledge of Load Balancers (e. g. Citrix NetScaler, Foundry ServerIron, Alteon, F5 BigIp, Cisco CSS).
• Obtain ITIL and Citrix technical certifications within first 6-12 months in this role.
• Possess an excellent technical understanding of Citrix technologies and how to support and manage in a variety of settings, ranging from basic to complex.
• Assist junior teammates with learning key technical concepts around desktop and server virtualization, cloud computing, and network/systems architectures.
• Demonstrate excellent problem-solving skills and assist teammates with solving complex technical issues.
• Maintain a calm, poised, and professional demeanor while working in potentially stressful situations with customer IT staff and/or users.
• Possess the soft skills to be able to defuse a tense/sensitive situation, while still being able to act firmly if/when necessary.
• Possess time management skills and the ability to multi-task across in support of multiple clients.
• Demonstrate the desire and ability to continue learning new concepts and remain up to date on the most recent technologies, particularly Citrix technologies.
• Install, configure, and maintain the Citrix monitoring solution for customer environments.
• Provide regular and efficient updates on tasks and activities to direct manager.

Certifications

• CCE-V or CCE-P
• Microsoft Certifications
• Pass Tanium and LogicMonitor certificates in first 3 months of Job.

Good-to-Have

• PowerShell scripting for Citrix
• ITIL Knowledge
• Working Knowledge of LogicMonitor and Tanium

Working Conditions:

• Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.
• Required to meet several deadlines.

ServiceNow Consultant Developer (Remote, India)

XenTegra is seeking an experienced, ServiceNow delivery consultant to become a part of our Global fast-growing professional services business.   Primary role for this position is the delivery of current services for our customers as well as enhancing and growing service delivery capabilities within our company. Our intent is to the be the preferred partner for the ServiceNow ITAM\ITOM solution as well as having expertise in the ITSM products, particularly CSM, Change Management, and HR.

Job duties:

• Delivery of consulting services to install, configure, and integrate software products from ServiceNow.
• Develop custom software solutions as required through scripting and software development.
• Prepare technical documentation as specified in customer contracts and as internally required.
• Support the development and growth of the services delivered by XenTegra.
• Support sales of software and services through demonstrations, Proof of Concepts, and customer presentations
• Deliver projects on customer premise or remotely as required.   Most engagements are remote.
• Knowledge in IT Operations Management, Service Management, and ITIL foundation is critical.
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Excellent verbal and written communication skills required.

Responsibilities:

• Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
• Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants”.
• Providing creative solutions to resolve business problems including technology, process and people challenges.
• Working with the Pre-Sales and Delivery teams to support, validate and help deliver client presentations, workshops, POCs and responses to technical and business enquiries.
• Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions.
• Support the development and growth of the services delivered by Engage ESM practices.
• Provide value-based assessments and workshops to help the customer maximize business results from ServiceNow software.
• Mentoring and coaching others, as well as sharing best practices and knowledge.

Qualifications

• Expertise and/or experience with ServiceNow ITSM and ITOM products are required.
• ServiceNow experience with CSM and HR products a real plus
• Accreditations / certifications in ServiceNow System Administrator and products such as Discovery, Service Mapping, and ITSM are preferred.
• 2-5 years in a consulting position, delivering software implementation engagements.
• Experience in multiple application architectures and supporting technologies.
• Expertise with scripting languages such as PERL, JavaScript, Python, and Shell
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Thorough knowledge and/or experience with Operating Systems (Linux, Windows)
• Knowledge of networking concepts such as IP Addressing, Firewalls, ports
• Knowledge of relational databases (MySQL, MSSQL, Oracle)
• ITIL knowledge with the ability to relate concepts to implementation strategies.
• Experience with ROI / value propositions for customers software implementation.
• Excellent communications skills required — verbally with all levels of customer IT and business management as well as written with technical assessments and project related reports.
• Consultative skills for software service delivery to lead customers to improve their processes and organizational models.
• Bachelor of Science degree in Computer Science or related degree is required.
• Ideal candidate will have 5-7 years’ experience implementing ServiceNow products in a consultative role.

Working Conditions:

• Work normal business hours but may be required to do some work in the evenings or outside normal working hours.
• Required to spend long hours concentrating which will require attention to detail and high levels of accuracy.
• Required to meet several deadlines.