Support Services
Citrix Support
Dedicated Citrix Support, Elevated
Support Services
Dedicated Citrix Support, Elevated
Your Citrix infrastructure powers mission-critical operations—we make sure it stays that way. From CVAD and NetScaler to Active Directory integrations, XenTegra provides around-the-clock support and deep platform expertise to simplify operations and eliminate disruptions.
Our team doesn’t just support Citrix—we live and breathe it. Get access to white-glove support that’s flexible, fast, and fully customized to your business.
Work with senior-level Citrix engineers who bring years of hands-on experience across CVAD, NetScaler, and complex hybrid environments.
Choose from Pro, ProPlus, Ultimate, or Custom tiers—each designed to meet specific operational, compliance, and business continuity needs.
Retainer-based pricing and unlimited case options offer transparency and budgeting flexibility, so you’re never surprised by your IT support bill.
We recognize the diversity in operational needs and have tailored our support plans to meet them. Whether you’re seeking basic guidance or comprehensive, around-the-clock assistance, our range of plans—from Pro to Custom—ensure you have the support you need, when you need it. Each plan is structured to address the unique challenges and demands of managing Citrix environments, ensuring optimal performance and reliability.
| Pro | ProPlus | Ultimate | Custom | |
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| Flexible Retainer Based Pricing | ||||
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Adaptable pricing models designed to fit the unique needs of your business, ensuring value and flexibility. |
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| Remote Solution Based Support | ||||
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Expert remote assistance focused on delivering timely solutions to your technical challenges. |
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| Phone and Email Support | ||||
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Direct access to our support team for guidance and help through phone and email communication. |
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| ServiceNow CSM Portal Support | ||||
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Dedicated support via the ServiceNow CSM portal, streamlining your service management experience. |
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| Service Level Agreements (SLAs) | ||||
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Clear, contractual commitments to service quality, ensuring your expectations are met or exceeded. |
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| Citrix CVAD | ||||
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Specialized support for Citrix Virtual Apps and Desktops, optimizing your virtualization solutions. |
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| Citrix Netscaler | ||||
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Expertise in managing Citrix ADC (Netscaler) environments for enhanced application delivery and security. |
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| Microsoft OS/IAM Active Directory/AAD/AAA | ||||
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Comprehensive support for Microsoft operating systems and identity management solutions. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Agnostic support across various platforms and vendors, ensuring a broad coverage for your IT infrastructure. |
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| 24x7x365 Coverage | ||||
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Around-the-clock support, providing peace of mind and assistance whenever you need it. |
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| Slack and Teams Chat Support | ||||
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Convenient and immediate support through Slack and Microsoft Teams for quick resolution of queries. |
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| Root Cause Analysis for Sev 1 | ||||
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In-depth investigation of critical issues to prevent recurrence and maintain system integrity. |
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| Scheduled Patch and Update Assistance | ||||
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Proactive management of patches and updates to keep your systems secure and up-to-date. |
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| Fixed Pricing and Unlimited Cases | ||||
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Predictable pricing with the freedom to submit unlimited support cases. |
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| Assigned Technical Account Manager | ||||
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A dedicated expert who understands your environment and is committed to your success. |
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| Critical Situation Management for Sev 1 | ||||
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Expert management of critical issues to minimize downtime and impact on your business. |
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| Environment & Operational Reviews | ||||
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Comprehensive reviews to ensure optimal performance and alignment with best practices. |
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| Assigned Customer Success Manager | ||||
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A personal guide to help you maximize value from XenTegra services and solutions. |
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| Remote Monitoring with Preventative Care | ||||
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Proactive monitoring to identify and address issues before they affect your operations. |
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| Comprehensive Licensing Guidance | ||||
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Expert advice to navigate the complexities of software licensing, ensuring compliance and optimization. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Monitoring and analysis to enhance end-user experience and productivity. |
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| Migration Assistance | ||||
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Support for seamless migrations, minimizing disruption and ensuring a smooth transition. |
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| Configuration Reviews | ||||
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Detailed evaluations of your configurations to ensure efficiency, security, and compliance. |
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| Service Desk Integration (SNOW) | ||||
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Integration with ServiceNow for streamlined service desk operations and better incident management. |
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| Health Assessments | ||||
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Regular assessments to ensure the health and performance of your IT environment. |
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| Security Assessments | ||||
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In-depth evaluations to identify vulnerabilities and strengthen your security posture. |
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| Backup and Disaster Recovery Planning | ||||
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Strategic planning to protect your data and ensure business continuity in the face of disruptions. |
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| Training and Education | ||||
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Empowering your team with the knowledge and skills to effectively utilize and manage your IT solutions. |
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| On-Site Support | ||||
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Personalized, face-to-face assistance for situations that require an in-person touch. |
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Don’t settle for reactive Citrix support. Fill out the form to schedule a consultation and explore how XenTegra’s Citrix experts can bring stability, scalability, and peace of mind to your environment.
We support the full Citrix ecosystem including CVAD, NetScaler (ADC), Citrix Cloud, Citrix Endpoint Management, and integrations with Microsoft Active Directory and Azure AD.
Yes. Our support extends across multi-platform ecosystems, including Microsoft, VMware, and third-party integrations like ServiceNow, LogicMonitor, and more.
Each plan—Pro, ProPlus, Ultimate, and Custom—offers varying levels of response time, access, proactive services, and platform coverage. We’ll help you select the best fit for your organization’s size, goals, and Citrix footprint.
XenTegra Citrix Support is more than a helpdesk—it’s an extension of your IT team with deep Citrix expertise and operational insight.
Statements of Work define roles, responsibilities, timelines, and deliverables.
Support includes proactive monitoring, root cause analysis, and security assessments.
Fully integrated with SNOW (ServiceNow) for streamlined support workflows.
Available Slack and Teams channels for real-time collaboration.
Add-on services: Citrix health assessments, migration assistance, disaster recovery planning, and end-user training.
Dedicated Technical Account Manager and Customer Success Manager included in upper-tier plans.
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