Managed Services
Embrace the full potential of your Citrix environment with XenTegra's Citrix Managed Services. Our dedicated team of experts provides around-the-clock support, ensuring your Citrix solutions are always optimized, secure, and aligned with your business goals. Experience unparalleled efficiency and reliability with our tailored services designed to elevate your Citrix infrastructure.
Our Citrix Managed Services cover everything from initial deployment to ongoing management and optimization. Leveraging the latest Citrix technologies, we offer customized solutions that cater to your specific business needs. With XenTegra, expect proactive monitoring, strategic planning, and expert guidance every step of the way.
XenTegra offers a variety of Citrix Managed Services plans to suit different organizational needs. Whether you’re looking for basic support or comprehensive management, our plans provide the flexibility and coverage your business requires.
| Pro | Pro Plus | Ultimate | Custom | |
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| Remote 24x7x365 Coverage | ||||
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Experience uninterrupted support with our Remote 24x7x365 Coverage, ensuring your operations are always up and running. |
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| Proactive NOC Solution Monitoring and Preventative care | ||||
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Stay ahead of issues with our Proactive NOC Solution Monitoring and Preventative Care, keeping your systems optimized and secure. |
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| Management, Administration, and Maintenance | ||||
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Comprehensive Management, Administration, and Maintenance services tailored to ensure your IT infrastructure performs at its best. |
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| Custom Dashboards and Reports | ||||
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Gain insightful Custom Dashboards and Reports for a transparent view into your system’s performance and health. |
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| Endpoint OS and Application Patching | ||||
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Keep your systems secure with our Endpoint OS and Application Patching services, addressing vulnerabilities promptly. |
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| Device Maintenance, update inventory, Optimizations | ||||
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Ensure peak performance through Device Maintenance, timely updates, inventory management, and system optimizations. |
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| Solution Environment patches and Security Updates | ||||
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Stay protected with Solution Environment patches and Security Updates, safeguarding your systems against emerging threats. |
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| Fixed Pricing and Outcome Based | ||||
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Enjoy transparent Fixed Pricing and Outcome-Based services, ensuring you receive value without unexpected costs. |
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| Phone and Email Support | ||||
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Get direct access to expert assistance with our Phone and Email Support, ready to resolve your queries swiftly. |
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| ServiceNow CSM Portal Support | ||||
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Leverage our ServiceNow CSM Portal Support for streamlined issue resolution and service management. |
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| Slack and Teams Chat Support | ||||
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Benefit from instant communication and support through Slack and Teams Chat Support, facilitating quick resolutions. |
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| Service Level Agreements (SLAs) | ||||
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Our Service Level Agreements (SLAs) guarantee timely and effective responses to your service needs, ensuring reliability. |
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| Critical Situation Management | ||||
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Expert Critical Situation Management to swiftly address and resolve urgent issues, minimizing impact on your operations. |
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| Health Checks | ||||
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Regular Health Checks to assess and ensure the optimal performance of your IT environment, preventing issues before they arise. |
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| Environment & Operational Reviews | ||||
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Comprehensive Environment & Operational Reviews to evaluate and enhance your IT operations for maximum efficiency. |
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| Advisory and Licensing Guidance | ||||
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Receive expert Advisory and Licensing Guidance to make informed decisions about your IT investments and compliance. |
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| Citrix CVAD/DaaS | ||||
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Maximize your virtual desktop and app delivery with our Citrix CVAD/DaaS services, ensuring a seamless user experience. |
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| Citrix Netscaler | ||||
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Optimize your network’s delivery and security with Citrix Netscaler services, enhancing performance and reliability. |
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| Microsoft OS/IAM Active Directory/AAD/AAAÂ | ||||
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Expert management and support for Microsoft OS/IAM Active Directory/AAD/AAA, ensuring secure and efficient identity management. |
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| Server and Hypervisor Management (VMware/Azure/AWS/AHV/Citrix HV) | ||||
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Comprehensive Server and Hypervisor Management across platforms (VMware/Azure/AWS/AHV/Citrix HV) for optimal performance. |
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| Windows Server Management (outside of Citrix) | ||||
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Dedicated Windows Server Management services, extending beyond Citrix environments for comprehensive system care. |
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| Endpoint Management | ||||
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Thorough Endpoint Management services to manage, secure, and optimize your device fleet for enhanced productivity. |
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| Application Packaging Services | ||||
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Tailored Application Packaging Services to streamline deployment and ensure compatibility across your IT environment. |
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| Assigned Technical Account Manager (TAM) | ||||
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Your Assigned Technical Account Manager (TAM) offers personalized support and strategic guidance for your IT roadmap. |
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| Assigned Customer Success Manager (CSM) | ||||
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Partner with an Assigned Customer Success Manager (CSM) dedicated to maximizing your investment and ensuring your success. |
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| Assigned Primary Systems Engineer L3 | ||||
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Benefit from an Assigned Primary Systems Engineer L3 for expert technical support and system optimization strategies. |
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| Assigned Secondary Systems Engineer L3 | ||||
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Additional support from an Assigned Secondary Systems Engineer L3 ensures comprehensive coverage and expertise. |
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| Pooled Systems Enginering Resources | ||||
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Access a pool of Systems Engineering Resources for scalable support and specialized expertise when you need it. |
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| Monthly Environment Health & Operational Reviews | ||||
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Stay informed with Monthly Environment Health & Operational Reviews for ongoing insights and improvement strategies. |
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| Deployment and Migration Assistance | ||||
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Smooth transitions with our Deployment and Migration Assistance, ensuring minimal disruption and optimal setup. |
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| Backup and Disaster Recovery Planning | ||||
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Robust Backup and Disaster Recovery Planning to protect your data and ensure business continuity under any circumstances. |
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| User Training and Education | ||||
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Empower your team with User Training and Education, enhancing skills and proficiency with your IT systems and tools. |
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| Service Desk Integraion (SNOW) | ||||
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Seamless Service Desk Integration (SNOW) for efficient issue tracking and resolution, integrated into your IT service management. |
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| Security Assessments | ||||
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Comprehensive Security Assessments to identify vulnerabilities and implement robust security measures for your IT environment. |
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| Staff Augmentation onsite and remote | ||||
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Flexible Staff Augmentation services, both onsite and remote, provide additional expertise to your team as needed. |
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| On-Site Support | ||||
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Reliable On-Site Support ensures immediate assistance is available at your location for critical needs or complex issues. |
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| Custom Integrations | ||||
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Tailor your IT environment with Custom Integrations, enhancing functionality and interoperability across your systems. |
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| Bring Your Own License | ||||
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The Bring Your Own License option offers flexibility in software deployment, allowing you to leverage existing licenses. |
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Beyond support, our Citrix Managed Services aim to maximize your investment in Citrix technologies. From detailed analytics and reporting to strategic insights, we help you unlock new efficiencies, reduce costs, and enhance your overall IT strategy.
Ensure your Citrix environment is always up and running with our round-the-clock support, designed to address issues before they impact your operations.
Benefit from our proactive network operations center monitoring, where we anticipate and solve potential problems, maintaining optimal performance.
Gain insights into your Citrix environment with custom dashboards and reports, enabling informed decision-making and strategic planning.
Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.
Discover the difference of dedicated Citrix support with XenTegra. Contact us today to explore our managed services plans and find the perfect fit for your organization.
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