Managed Services
ServiceNow Managed Services
Optimize Your ServiceNow Experience with Comprehensive Managed Services
Managed Services
Optimize Your ServiceNow Experience with Comprehensive Managed Services
Enhance the value and efficiency of your ServiceNow platform with our top-tier managed services. Specializing in ServiceNow solutions, our team offers end-to-end management, from 24x7x365 support to custom integrations, ensuring your enterprise maximizes its investment. Discover the power of having a dedicated ServiceNow expert team driving your business forward.
Dive into our extensive ServiceNow managed services designed to cater to every aspect of your platform’s needs. With a focus on proactive support, lifecycle management, and strategic improvements, our services are tailored to keep your ServiceNow environment innovative, secure, and aligned with your business objectives. Explore the details of our offerings below.
| Pro | Pro Plus | Ultimate | Custom | |
|---|---|---|---|---|
| Remote 24x7x365 Coverage | ||||
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Around-the-clock oversight ensures your ServiceNow operations are continuously monitored for optimal performance. |
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| Proactive NOC Solution Monitoring and Preventative care | ||||
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Stay ahead of issues with vigilant monitoring and maintenance, ensuring your ServiceNow ecosystem runs smoothly. |
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| LifeCycle Management, Administration, and Maintenance | ||||
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From setup to updates, your ServiceNow lifecycle is managed meticulously to maintain peak efficiency. |
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| Device Maintenance, update inventory, Optimizations | ||||
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Keep your hardware in top shape, ensuring seamless integration and performance within your ServiceNow environment. |
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| Solution Environment patches and Security Updates | ||||
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Secure your ServiceNow platform with timely patches and updates, protecting your data and operations. |
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| Fixed Pricing and Outcome Based | ||||
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Transparent, predictable pricing models focused on delivering results, so you get the most out of your ServiceNow investment. |
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| Phone and Email Support | ||||
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Direct access to ServiceNow experts, ready to assist you with any questions or issues that may arise. |
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| ServiceNow CSM Portal Support | ||||
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Leverage our expertise in ServiceNow CSM for improved customer service management and experiences. |
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| Slack and Teams Chat Support | ||||
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Quick, effective communication channels for real-time support and collaboration on your ServiceNow issues. |
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| Service Level Agreements (SLAs) | ||||
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Guaranteed service levels ensure your ServiceNow platform receives prompt, reliable attention and resolutions. |
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| Critical Situation Management | ||||
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Rapid response and resolution for urgent ServiceNow issues, minimizing downtime and operational disruptions. |
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| Environment & Operational Reviews | ||||
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Regular assessments to optimize your ServiceNow environment, ensuring it evolves with your business needs. |
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| Advisory and Licensing Guidance | ||||
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Expert advice on ServiceNow strategies, best practices, and licensing to enhance your platform’s value. |
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| ServiceNow ITSM | ||||
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Comprehensive support for IT Service Management, streamlining your IT services and support workflows. |
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| ServiceNow CSM | ||||
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Enhance your customer service capabilities with our expert support in ServiceNow Customer Service Management. |
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| ServiceNow IT Operations Management | ||||
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Optimize IT operations, automate workflows, and improve service availability with our ITOM support. |
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| ServiceNow IT Asset Management | ||||
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Gain visibility and control over your IT assets to reduce costs and compliance risks with our ITAM services. |
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| ServiceNow Strategic Portfolio Management | ||||
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Align your business and IT strategies, ensuring projects and investments deliver maximum value with SPM. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Expertise across various platforms ensures your ServiceNow environment integrates smoothly with your tech stack. |
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| Assigned Technical Account Manager (TAM) | ||||
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A dedicated TAM provides tailored support, ensuring your ServiceNow platform aligns with your business goals. |
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| Assigned Customer Success Manager (CSM) | ||||
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Your CSM champions your needs, helping maximize the benefits and ROI from your ServiceNow investment. |
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| Assigned Primary Systems Engineer L3 | ||||
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Access to top-tier engineering talent for complex ServiceNow customizations, integrations, and troubleshooting. |
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| Assigned Secondary Systems Engineer L3 | ||||
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Additional engineering support ensures comprehensive technical expertise for your ServiceNow environment. |
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| Pooled Systems Enginering Resources | ||||
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A broad pool of engineering resources available to address any technical challenge in your ServiceNow operations. |
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| Monthly Environment Health & Operational Reviews | ||||
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Stay on top of your ServiceNow environment’s health with regular reviews, ensuring ongoing optimization. |
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| User Training and Education | ||||
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Empower your team with training and resources to maximize their proficiency and effectiveness on the ServiceNow platform. |
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| Service Desk Integraion (SNOW) | ||||
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Seamless integration with your service desk, enhancing issue resolution and user satisfaction. |
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| Security Assessments | ||||
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Thorough security evaluations to identify and mitigate risks, protecting your ServiceNow environment and data. |
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| Staff Augmentation onsite and remote | ||||
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Flexible staffing solutions provide the expertise you need, when and where you need it, for your ServiceNow projects. |
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| On-Site Support | ||||
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When remote support isn’t enough, our experts are available for on-site visits to address your ServiceNow needs directly. |
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| Custom Integrations | ||||
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Tailored integrations crafted to ensure your ServiceNow platform works seamlessly with other business applications. |
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| ServiceNow as a Service (Tenant licensing included) | ||||
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Benefit from ServiceNow solutions with included tenant licensing, simplifying access to the platform’s capabilities. |
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| Bring Your Own License | ||||
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Flexibility to use your existing ServiceNow licenses with our managed services, optimizing your investment. |
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Explore the depth of our ServiceNow managed services, emphasizing proactive monitoring, strategic planning, and continuous optimization. Our commitment to excellence ensures your ServiceNow platform not only addresses current needs but is also poised for future challenges and opportunities, empowering your organization with unmatched operational efficiency.
Guarantee your ServiceNow operations are uninterrupted with our around-the-clock monitoring and support, ensuring issues are addressed immediately.
Leverage our expertise in creating custom integrations that expand ServiceNow’s capabilities, providing tailored solutions to meet your unique business requirements.
Stay ahead of security threats and compliance requirements with our dedicated support, keeping your ServiceNow environment secure and compliant.
Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.
Get in touch with us today to learn how our managed services can revolutionize your ServiceNow platform. Fill out the form below to begin your journey toward operational excellence with ServiceNow.
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