90: The Citrix Session: What’s new in Citrix Virtual Apps and Desktops – September 2021

Oct 13, 2021

One of my favorite things about being on the product marketing team is getting to tell the Citrix story, which is always evolving. With the steady stream of innovations, new features, and improved processes, it’s a pleasure to tell organizations about the latest and greatest in all things VDI and DaaS and how they help solve real-world challenges.

These past few months have not disappointed when it comes to new features and improvements. From the release of Citrix Virtual Apps and Desktops 2109, to updates to Citrix Virtual Apps and Desktops service, there is plenty to talk about. Let’s take a closer look at everything that’s new in Citrix Virtual Apps and Desktops.

Host: Andy Whiteside
Co-Host: Bill Sutton
Co-Host: Ben Rogers
Guest: Monica Griesemer

WEBVTT

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Andy Whiteside: hi everyone and welcome to episode 90 of the citrix session i’m your host Andy whiteside gotta got a special guest with us today first i’ll introduce bill bill sudden director of services bill how’s it going.

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Bill Sutton: going well and they Thank you and you.

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Andy Whiteside: Good good seeing you in person, last week we got in front of some customers and it was it was awesome to get in front of customers is also interesting to see how these lifelong or multi year customers of yours, no matter who was in the room, they just want to talk to you that’s that’s.

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Bill Sutton: yeah that’s it’s a rather validating but yeah it’s nice to see that still sticks.

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Andy Whiteside: yeah well you help somebody one time, especially in this world, especially in the world of citrix and all of a sudden, they they don’t forget to you.

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Bill Sutton: Know you’re right.

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Andy Whiteside: I got Monica grissom or whether with us Monica your blog from what’s new and virtual Apps and desktop September 2021 glad to have you on with us.

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Monica Griesemer: yeah thanks Andy thanks bill glad to be here i’ve been here a couple to a handful of times before, so it’s great to be back.

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Monica Griesemer: If any of you on the on the line here don’t know me, my name is Monica crispr I am in product marketing for citrix virtual Apps and desktops and yeah every quarter, we have a lot of great stuff coming so excited to talk about what happened in q3 today.

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Andy Whiteside: we’ve got a got a lot to cover so we’re going to jump into it and before I do that, let me promote been Rogers to a panelist because he’s here now.

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Andy Whiteside: And we’ll just hit him waiting right when he comes in and awful go.

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Andy Whiteside: had been Rogers you with us.

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Andy Whiteside: It looks like so anyway, there is he’s coming into focus, so, then we were just getting ready to jump into the the blog and you showed up so we thought we would pause and.

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Andy Whiteside: and get you introduced as the healthcare sales engineer also local sales engineer for citrix here in the carolinas been how’s it going.

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Ben Rogers: i’m doing well Andy how are you doing i’m.

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Andy Whiteside: Good there’s so much going on, that I almost feel like i’m overwhelmed right now in the world of my my world but it’s all it’s all good stuff loans keep in perspective.

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Ben Rogers: I hear you I just had a weekend of upgrading my devices, the windows 11 so that’s what’s had me a little delayed, I had to take care of a few things and answer a few questions technically to get into this bad boy, so I appreciate the patience, while we’re in a little late.

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Andy Whiteside: You know I could we could go down a whole podcast of how that went but we’ll save that for later date, good thing you got all your virtual Apps and desktops available in the clouds and no matter how it went you were gonna be you’re gonna be safe right.

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Ben Rogers: that’s true very true.

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Andy Whiteside: Alright, so Monica is a blog that we’re covering here today.

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Andy Whiteside: is about the.

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Andy Whiteside: updates to virtual APP and desktops in it.

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Andy Whiteside: You know that’s probably going to be the service, as well as the on premises, but then we’re going to cover that Monica I love, in the first.

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Andy Whiteside: First, paragraph here, you talked about the citrix story which.

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Andy Whiteside: For all the things that have come and gone and always the latest greatest stuff the the virtual APP and desktop aka metal frame when frame presentation server virtual APP and desktop that stuff’s still tried and true and you guys continue to invest in that solution right.

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Monica Griesemer: Yes, absolutely I mean vdi and does the does market has been is now hotter than ever so it’s really great to be on the receiving end of it and get to experience firsthand.

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Monica Griesemer: How we can evolve our story and evolve to where our customers are going, because as time goes on, as the pandemic is in Phase I don’t know 567 whatever.

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Monica Griesemer: Whatever phase of the pandemic, we see ourselves in our end and hopefully coming out of the world of remote working it has forever been changed the world of cloud computing has forever been changed so.

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Monica Griesemer: us as this citrix workshops and desktops team we’re excited to evolve with that for sure.

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Andy Whiteside: i’ve gotten, to the point where, when i’m talking to somebody not in our industry and they’re asking me what it is we focus on I just bring up the fact that we used to sell technologies in case a pandemic happened, and now we sell technologies, because it’s been proven that it can happen.

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yep.

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Andy Whiteside: And then they then they come back oh you remote work like no no hybrid work just as important to be able to work when you’re there as well as when you’re not there, and if you understand that concept and we’re in business.

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Absolutely.

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Andy Whiteside: So Monica this section here, where we start to jump into some of the new releases.

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Andy Whiteside: Can you clarify for me, my comment, a minute ago around whether it’s the service your virtual APP and desktop service or just virtual APP and desktop what what’s covered in these features, or is it a little mix and match of all the above.

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Monica Griesemer: yep i’d say it’s the final thing that you said so on the seabed team, we really look at holistically what happens quarter after quarter so within these blogs, a team member of mine.

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Monica Griesemer: We have one that comes out in March July, September and December I believe those are the final months of the quarters and and we.

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Monica Griesemer: have conversations around not only what’s happening on premises, but also what’s happening in the cloud.

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Monica Griesemer: So how I started off this blog was talking about our on premises releases and then we’ll get more into some of the cloud features.

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Monica Griesemer: But as we kick into it 2109 was our latest current release on premises and that came out at the end of Sep tember.

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Monica Griesemer: and had a lot of great things in it, so I know we talked cloud, we talked as but The thing is, is we love our on premises customers, you all know that firsthand.

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Monica Griesemer: And they’re there what keep us doing what we’re doing and Ben can also attest to our great healthcare customers a lot of them are on Prem.

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Monica Griesemer: And we’re still investing in that platform so 2109 was our latest current release and we can get into some features there as well, does that answer your question Andy.

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Andy Whiteside: It does, and as you’re going through this which i’m sure you will you’ll you’ll call out which ones are for on premises and which ones are for the cloud service and which ones are for both i’m sure right.

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Monica Griesemer: Yes, absolutely.

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Andy Whiteside: So before we go here bill and Ben are very knowledgeable people in our industry guys anything specific around the the conversation we’ve had up to this point that you want to chime in on what Monica saying.

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Ben Rogers: i’ll go I think she said something very pointy there that I see every day and that’s healthcare still has a predominant data Center infrastructure.

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Ben Rogers: And they’re probably going to stay that way for a while, I mean it’s hard for them to imagine.

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Ben Rogers: You know you look at some of the CEOs of these large healthcare facilities is hard for them to imagine not having control of their database.

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Ben Rogers: or not having the security built around that database so that’s still a big paradigm shift that we see customers going through they’ll continue to go through it.

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Ben Rogers: You know, we do see some give of some of the smaller applications, you know.

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Ben Rogers: Coming to cloud letting that release, but to get to the patient data and where that lives we still got some work to do so i’m very proud of the fact that citrix is still developing the on Prem environment and enhancing that so I definitely agree with the comment there.

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Bill Sutton: I would echo that obviously.

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Andy Whiteside: So Monica let’s jump into the first bullet, you have here, because I know we got a ton to cover, which is all.

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Andy Whiteside: html or for the old school guys ICA but the high definition experience adaptive audio portion of hd X what is discovering.

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Monica Griesemer: yeah so I opened our kind of laundry list of on premises features, and this will actually straddle on Prem and cloud.

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Monica Griesemer: But the new hdfs adaptive audio feature introduces a new audio codec for improved playback so it has audio redirection and playback So this is the first time.

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Monica Griesemer: And I think a year or two that we’ve really enhanced that audio playback functionality within the session.

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Monica Griesemer: And this new audio codec will be the basis of our audio enhancements going forward, so this is exciting, for you know user experience and playback, especially in this remote work world.

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Andy Whiteside: Was this intended for multimedia, or is this intended for like bi directional call Center type stuff what’s the plan.

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Monica Griesemer: I believe it’s more multimedia focus so more playback on your device rather than conversations like we’re having today, but we also have optimizations for things like team zoom webex to optimized calls like this yeah.

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Andy Whiteside: Next, one is drag and drop support and outlook messages.

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Monica Griesemer: yeah, so this is just a feature.

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Monica Griesemer: That we introduced on Prem I believe you can do it in cloud as well, I believe any of these on Prem features, you can do in cloud but i’ll call that out if we can’t, so this is just more of a feature to have.

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Monica Griesemer: native like experience within outlook, so the drag and drop of messages and then.

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Monica Griesemer: The vc allow list I believe two is just more that’s the next one and that’s having the functionality disabled, by default, because that could be a security issue as well, so those were two slightly smaller enhancements but definitely important as well.

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Andy Whiteside: i’m reading the virtual channel allow list so basically know virtual channels and then you can enable them by default disable but then you can enable the ones you want, or vice versa.

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Monica Griesemer: Correct yeah.

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Andy Whiteside: edit excuse me edt enlightened display Transport Protocol your version of a kind of UDP tcp fall back.

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Andy Whiteside: into discovery for MAC and android I guess that worked on windows, I think we covered that a while back, but now it’s a now it works when communicating with an endpoint that’s a apple MAC or android android yep.

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Monica Griesemer: yep just thought that was worth calling out because, as you said, there’s been a lot of conversations around edt empty discovery our customers like it a lot so we’re just continuing to get parody across platforms.

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Ben Rogers: I think this could also add into our relationship with Google, especially with the android part of it is getting the chromebooks and those things more in line with.

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Ben Rogers: Having you know the power and the optimization that we bring to the windows, I think this is going to be something really good for us going forward when we talk to.

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Ben Rogers: Non windows crowds and and you know we were talking about I was talking about my upgrade with windows 11 it’s going very well, not a knock on it, but there’s some things i’ve had to deal with it.

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Ben Rogers: I could see where other people might choose other platforms and there’s a lot of attraction with companies looking at chromebooks, so I think this is going to be.

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Ben Rogers: Where people like me can go into customers and look at them and go no I can give you the same experience that you’ve had in a windows environment on a chromebook or a MAC platform.

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Monica Griesemer: mm hmm no absolutely been and thanks for bringing that up yeah don’t tell me team, because I know we’re windows House but I operate on a MAC all day.

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Monica Griesemer: Because for marketing, you know I I like it better, I, like the responsiveness of it, but I, you know love getting my job done within my virtual session and being able to use my MAC so it’s becoming more and more prevalent and yeah being device agnostic is huge.

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Andy Whiteside: As you guys were talking about reached behind me i’ve got a Lenovo device that I can either boot into I gel or I can boot into Google cloud ready.

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Andy Whiteside: It really does open up the world a lot of options and simplicity, at the same time, five minutes ago, I was online looking to buy a new Microsoft surface laptop so all over the place.

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Andy Whiteside: But having citrix Linux Linux story on par with everything else is is huge let’s go to the first one red hat a dot four and centos support.

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Monica Griesemer: yep just calling out that we support those.

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Monica Griesemer: First versions of those operating systems on Linux so our Linux vda story really continues to grow and get flushed out in tandem with our windows vda story.

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Monica Griesemer: So this is really exciting we just again I kind of rapid fire features within this blog to show all of the features that we’re bringing to the Linux vda because I think sometimes that doesn’t get talked about enough or.

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Monica Griesemer: Customers may not understand that they can leverage Linux vas are you all, seeing that in the field as well, are you having these conversations.

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Andy Whiteside: i’m kinda mean we’re seeing it in the form of know through through I gel maybe through Google cloud ready, which is not nearly enough of that.

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Andy Whiteside: But yeah it’s happening by proxy of the the the software manufacturers bring like I literally just booted this laptop into a USB drive and I forget how I made the thing actually now.

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Andy Whiteside: But yeah we’re we’re seeing more of it, but most of the time when it comes to like what you have here with.

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Andy Whiteside: Red hat and sent os it’s the it’s the propeller head guys, which I just happening on a plane last week beside a guy that he runs Linux for his home computer and you know it’s very unusual to find that person that crowd.

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Andy Whiteside: But let me say this been you just went through the windows 11 upgrade Monica you’re very tied in here and bill you’re knowledgeable technology industry guy if I were to say that, within the next 12 months Microsoft will come out with a Linux operating system, what do you think.

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Bill Sutton: That they’ve been talking about that forever I I certainly think it’s possible but I don’t know with windows 11 in the mix I don’t know that I think that I don’t know that i’d see that, but you never know.

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Monica Griesemer: yeah agreed I agree there um I think it’s it’s a watch and wait kind of thing because I don’t, I believe, for a while they weren’t gonna come out with another windows ios but here we are.

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Monica Griesemer: So it’s always a curiosity.

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Andy Whiteside: That was just marketing at the time that.

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Andy Whiteside: wasn’t the minute they came out with me they said that they came out with a new version like you know, two months later, it was a new building.

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Bill Sutton: You know yeah.

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Andy Whiteside: After the windows eight debacle they needed something to say that they had it all figured out then what’s your thoughts on Microsoft having a Linux os someday.

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Ben Rogers: uh i’m not real sure I mean I could see the possibilities there, it would be, it would be an endeavor form, and you know what.

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Ben Rogers: Just what where I wonder about, that is, you know what is it going to replace is that is that going to become the new interface, I mean I will tell you i’ve read a couple articles, this weekend, where.

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Ben Rogers: I could be wrong with this and you know our listeners, please correct me.

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Ben Rogers: If, when does 11 is very similar to windows 10 as far as the core I don’t think they did a lot with the core itself, the core program the core os.

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Ben Rogers: A lot of this is the enhancements they needed to make like it’s a lot easier to get the things.

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Ben Rogers: there’s one or two things i’ve been disappointed with so far, the start menu is kind of been funky for me, but uh.

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Ben Rogers: No, no that’s an interesting topic I was kind of my mind was going more to this, you know, especially when you start getting down into now we’re bringing a smart CT CT access to the scene is.

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Ben Rogers: You know, it is becoming where we can adopt a Linux environment into a windows environment, using the citrix platform because.

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Ben Rogers: Really, the endpoint is getting to the point, it doesn’t matter anymore we’re able to deliver across so many platforms now we’re able to do it, it, you know with strength.

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Ben Rogers: We don’t have to look at customers and go if you do this you’re going to lack this or, if you do this you’re going to lack this we can look at them and go yeah go down the path you want to.

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Ben Rogers: and will support you and will support you just like we do the Almighty Microsoft and so it’s it’s very interesting to me that I know right now it’s propeller heads, but we got a younger generation coming online.

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Ben Rogers: More savvy generation as we’ve talked about they’re not used to a traditional desktop like we are, I think, Monica could could could attest to that.

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Ben Rogers: So I see as we get more portal based in device agnostic that there’s going to be a market in a place for all of this and whether Microsoft comes on board with it, I don’t know but man good opportunity for Google think a good opportunity for red hat as well.

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Andy Whiteside: Right yeah i’ll go on the record and say within the next.

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Andy Whiteside: 12 to 24 months Microsoft will have a Linux Linux distribution, just like they took edge in edge and based it on chrome they’ll they’ll take an operating system they’ll still have windows seven or windows whatever but they’ll have one based on Linux I believe.

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Ben Rogers: So let me ask it public corporate or personal consumption what market you think they’re going to go for.

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Andy Whiteside: All the above, I mean I literally just booted up this saya Linux this up Lenovo unit into google’s Linux.

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Andy Whiteside: If the hard drive has cloud ready enterprise, the nub that putting a USB drive has home edition they’re going to do exactly what these guys are doing they’re going to want to a chromebook type cloud first device and they’ll have it within the next 24 months, I believe.

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Andy Whiteside: All right next one, been highlighted or alluded to smart card support again talking about the Linux workspace APP for debian and that’s what the challenge is here to there’s a.

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Andy Whiteside: i’m gonna use my good southern slang is a crap ton of Linux distributions to try to figure out and citrix is, I guess, having to chase all of them right.

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Monica Griesemer: yeah i’d say so um.

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Monica Griesemer: I I think our Linux conversations are definitely driven by customers that are leveraging it today.

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Monica Griesemer: and specific functionality that they need so we’re really listening and paying attention to what our customers need in the market.

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Monica Griesemer: So yeah I mean there’s a number of different configurations but continuing to try to roll along and stay in front of our customers so smart card was one of those asks.

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Monica Griesemer: And then virtual display layout you’re highlighting that was a functionality that’s been within windows for a little while now, but this really improves user experience across multi monitor, so I know that was an ask internally as well.

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Andy Whiteside: Is this the one where you can take any single monitor big or small and create multiple monitors inside a single monitor is that with this business.

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Andy Whiteside: Yes, cool I haven’t played with that in a while Anita.

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Ben Rogers: So Monica let me ask a question for that my boss JEREMY myers I know you know, Jeremy he’s got one of these big old 49 inch monitors, you know super.

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Ben Rogers: High def and one of the things he touts is he can do exactly what you’re talking about he can have a desktop and one side of it a desktop in the middle, in a desktop on the right side.

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Ben Rogers: This this what this addresses where you can add those big wraparound monitors and you can carve this things up in the different desktops.

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Monica Griesemer: Yes, and yeah That was our functionality, we introduced in windows, I think.

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Monica Griesemer: Maybe a couple years ago now, I don’t know i’ve I was just talking to bill at the beginning of this how time has basically no meaning, especially over the past year it’s slipped away from me, but yes, you can and.

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Monica Griesemer: You can cut one monitor into multiple logical monitors so that yeah this is exciting functionality.

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Ben Rogers: That is how that is hot and as killer that’s awesome to see.

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Andy Whiteside: It looks like JEREMY know I need some money talking about some of those big fancy monitors he’s got.

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Monica Griesemer: i’d like one of those you.

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Andy Whiteside: know I think it’s gonna become more and more mainstream so absolutely the ability to.

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Andy Whiteside: get out of it, you still need your multi monitors which you can do it in one piece of equipment.

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Andy Whiteside: You guys can tell this right now but i’m on the stand up desk goes up and down I can’t I can’t have a bunch of monitors on the things you want to pick them up there’s a chance they’re all going to fall off.

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Ben Rogers: To JEREMY jeremy’s Defense here he’s a hard worker, you know, and he he needs to play with the latest and greatest toys, but the price of those things have come considerably down to where.

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Ben Rogers: Oh ben’s looking at Santa Claus going please put one of those in the in the stocking for me so we’ll have to see, but the price has lowered greatly over the last 18 months because, when the pandemic started, I was looking at me they were God awful expensive.

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Ben Rogers: So now they’re becoming a reasonable.

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Andy Whiteside: Define that for me what size like physically what size you talking about.

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Ben Rogers: I would like to go with the ultra wide 49 inch I think that’s what jeremy’s got and what i’ve been looking at, I think the traditional model has been the 34.

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Ben Rogers: Are i’m not sure, but man, I want the 49 and I think that, like you can carve this thing like jeremy’s run in three different monitors on it constantly three different windows of different activity.

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Ben Rogers: it’s amazing you know and he’s he’s running this off the Microsoft surface laptops he’s got a laptop plugged into this thing having that kind of functionality now imagine doing that, with the vda.

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Andy Whiteside: Via what’s this what’s the monitor resolution in that case.

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Ben Rogers: Oh, I don’t I have no idea I mean you’re getting to where these gamers are talking about, but like you asked about price when the pandemic started those things are rolling a little under $2,000 I think I found one the Christmas of.

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Ben Rogers: 2019 when I first joined, I think it was like 1899 or something and I was just looking because Christmas is coming up.

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Ben Rogers: And I think they’re down to like 1100 you know, which is still expensive but it’s manageable, you know the functionality get think about buying 232 inch monitors I got.

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Andy Whiteside: I got a great big monitor back you have behind me like.

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Andy Whiteside: I don’t know what to do with the thing that’s.

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Ben Rogers: yeah these are these are like ultra high death and the thing I like is it in cases you wraps around you so.

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Ben Rogers: Our crowd this listening, you know i’m sure you guys can input better than this, but.

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Ben Rogers: it’s it’s Nice and what what got me excited is now you’re not dependent upon windows, to have that I can run you know, a version of Linux on my laptop my older laptops it won’t take windows 11 or.

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Ben Rogers: Tired to deal with Microsoft on it, and now I can have the same functionality, when I log into citrix is I do when I met my windows environment.

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Andy Whiteside: It let’s move to the next thing he acts session screen sharing Monica what is this.

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Monica Griesemer: yep um it just enhances the ability for users to share their screens within Linux sessions so yep has been available on windows for a while, but just kind of keeping on top of the parody there right.

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Andy Whiteside: And you got a whole handful things you roll through here in the next paragraph after the bullets anything in this.

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Monica Griesemer: yeah so what it does speak to session recording just briefly I work really closely with our session recording team so For those of you who don’t know we introduced.

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Monica Griesemer: About a year ago, a new web bass player for playback for a session recording for sessions.

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Monica Griesemer: And they’ve been able to introduce a lot of functionality within that web player, for example, they’ve introduced the ability to have specific events triggered within sessions.

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Monica Griesemer: So you don’t just have this huge brick of a session recording from a user, you can see what specific items happened within that session, and now this quarter.

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Monica Griesemer: we’re really excited to introduce that if you have a session, if you have any event specific.

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Monica Griesemer: like an event specific trigger where a session will start recording when that event happens so maybe like a file download or.

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Monica Griesemer: Maybe like an application lunch or something the session restart will start recording then, and if that specific event doesn’t happen, then the session won’t record so that really helps on storage space.

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Monica Griesemer: And overall just making the functionality, a lot more dynamic and not as difficult to store so keep a lookout for all the great stuff that’s happening in session recording.

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Andy Whiteside: It Monica you, the only do other players in the space even have session recording i’ve never heard me talk about it.

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Monica Griesemer: I cannot definitively say I I know we’re one of the only but I don’t know if we are the only I can look into that though for sure.

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Andy Whiteside: No worries.

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Ben Rogers: And I see.

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Monica Griesemer: yeah go ahead.

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Ben Rogers: I kind of have a story about session recording this that’s awesome.

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Ben Rogers: And I don’t know if customers really realize how powerful this technology is but.

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Ben Rogers: We have a way with our analytics program to actually trip a session recording session off.

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Ben Rogers: So one of the things that we’re talking with some healthcare clients about is using analytics and when you know you build the indicators and the policies inside of analytics.

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Ben Rogers: But you can say you know let’s say that an employee had an excessive amount of file activity that’s really out of their norm.

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Ben Rogers: You can turn on session recording and actually record their activity and that has generated a lot of conversation with us with healthcare customers so.

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Ben Rogers: i’m glad Monica included this in the blog, but we are seeing some good market traction with this, especially when you bundle this with our analytics package so that we can do it in an automated fashion, instead of a manual fashion.

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Monica Griesemer: Totally yeah thanks Ben for bringing that up I didn’t speak to analytics too much in this blog because there’s so much going on there.

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Monica Griesemer: But we are introducing more and more functionality to tie these two together with analytics for security.

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Monica Griesemer: So I believe coming soon as well we’ll have more events event triggering within analytics for security, so you can see it across both platforms and and trigger dynamically within analytics so yeah bridging that gap as well, has been huge for customers.

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Andy Whiteside: I mean, it makes sense to me why not, if you can, if you can.

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Andy Whiteside: have things that can see deeper into what anybody else can see and then have actions that kick in after that it’s a it’s kind of a no brainer.

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Bill Sutton: yeah I think I definitely need to check this one out, especially these new features very interesting about graphically represent screen time final activity and so forth within the session that’s a.

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Bill Sutton: that’s really a key key new thing that I wasn’t really even aware of until I read this article.

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Ben Rogers: Well, I don’t want to go off the deep end on this or go down a rabbit hole, but I will tell you from my compliance in a legal standpoint.

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Ben Rogers: If you have things going on in your environment and you’re questioning what it is to be able to turn this on and to be able to trip it with our indicators.

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Ben Rogers: A lot of companies are expressing interest in this in you know in you made a comment about us being one of the only people in the marketplace I don’t know that I haven’t done that search but.

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Ben Rogers: Again tying our analytics with this session recording and being able to do it with precision.

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Ben Rogers: A lot of customers got a lot of interest in that because it helps them on several different fronts compliance legal just a slew of things that co CEOs compliance, people are like that’s it that’s that’s good way to introduce some technology.

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Andy Whiteside: You know the hardest challenge for all of us as as.

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Andy Whiteside: salespeople I guess you might say, is getting the word out right, I mean bill and I went to a couple meetings last week and it’s it’s clear that there’s a lot of good stuff that’s that’s never making it to the to the admin or the it manager director things like this.

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Andy Whiteside: So Monica the next section talks about citrus virtual virtual Apps and desktops service more to love, what do you guys covering here.

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Monica Griesemer: yeah so we kind of shifted gears in this article to talk more specifically about cloud updates, so I introduced them.

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Monica Griesemer: really just kind of set the stage with how vast cloud deployments are becoming we recently did a poll survey of it admins.

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Monica Griesemer: and almost every single one of them said they’re moving some or all of their systems to the cloud none of us are shocked by that.

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Monica Griesemer: Even if you’re mostly on Prem you might have burst scenarios in the cloud now’s the time to go.

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Monica Griesemer: So I kicked it off here with some updates on our service continuity functionality so For those of you listening who aren’t as familiar.

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Monica Griesemer: that’s our cloud resiliency piece, so if there is any interruption in the cloud at all.

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Monica Griesemer: there’s the ability now for individuals to launch Apps and desktops it’s kind of like local host cash, but really looks at the full breadth of.

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Monica Griesemer: The service if there’s some interruption or outage So what we introduced here is we introduce this functionality within windows and MAC.

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Monica Griesemer: But now we have it in Linux as well as on chrome and edge browsers with the browser extension.

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Monica Griesemer: So service continuity, has been huge I don’t know if you all have been talking about it with your customers, but I think that was a barrier to entry for something weren’t moving to cloud so it’s been awesome on our end to see it come to life.

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Andy Whiteside: Really drew close to our customers in terms of implementations is this.

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Something that they needed.

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Bill Sutton: Yes, it is and it’s come up in a number of conversations, particularly when they’re been you know some form of an outage either they’ve experienced it or they’ve seen it, you know, in the public in the in the media.

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Bill Sutton: So yeah we’ve had conversations around this and you know, one of the one of the questions that always comes up as well we’re using the Web client where you know they’re logging in from a.

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Bill Sutton: chrome browser or something had a we had a, how do we do that and it’s like well you really need the to use the full workspace APP to get the functionality Well now, it looks like that that that that statement is no longer valid or not entirely valid anymore so right to see.

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Monica Griesemer: yeah so I believe the extension actually you still need a workspace APP client installed, but even if even if you log in from the browser than that, with the extension it’ll launch.

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Monica Griesemer: The local client.

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Bill Sutton: Video before we got on the call.

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Monica Griesemer: Oh awesome yeah you did your homework well.

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Monica Griesemer: that’s great as the guy who watch the video.

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Andy Whiteside: Tell us what it does in 30 seconds or less.

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Bill Sutton: Oh gosh and 30 seconds or less basically you’ve got a plugin for.

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Bill Sutton: chrome and edge you got to have the like Monica said you’ve got to have the full workspace APP client installed, but you don’t have to be actually you know configure it and use it regularly.

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Bill Sutton: And, in essence, what that plugin as long as it’s turned on to reconcile the two it will capture the watch files, if you will it’s not really the ICA files I forget what they call them.

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Bill Sutton: Now, but I think I can’t remember what they actually call them but it’s actually session files I believe they get downloaded to your into the local client.

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Bill Sutton: And then, when you launch it actually launches that using the file if there’s an outage it does require the user to log into the windows os so they’ll see the women it doesn’t catch their credentials it just catches the connection and.

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Andy Whiteside: bill and it’s announcements are you saying if there’s like the gateways down and now they’re using the public IP what what, how is it getting I know we covered this one point it’s been a while.

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Bill Sutton: They have to use our ass to have IP connectivity to the to the resource, obviously, so if they’re sending you know if they’re sitting in the office or they’re on a vpn then.

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Bill Sutton: Then there’ll be able to get in, I believe, if the cloud connectors are up, it may still be they may still be able to get through that i’d have to check on that, though.

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Andy Whiteside: Monica do you know how that works in terms of getting a path to the vda.

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Monica Griesemer: So I yeah I believe it has to do with the cloud connectors I would have to double check as well.

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Andy Whiteside: Okay Ben any comments on that technology.

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Ben Rogers: I think this is a this is definitely value to our customers.

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Ben Rogers: it’s it’s hard for me to.

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Ben Rogers: You know, have delved in this a lot with health care, because you know healthcare really the best practice from citrix as you’ve got the htc on Prem and storefront and.

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Ben Rogers: Even though we’re moving a lot of people’s configuration and control plane, the cloud for best practice for redundancy or fail over.

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Ben Rogers: We still want to have those pieces there, so I need to do a little bit more research on this.

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Ben Rogers: But with that being kind of the bet the best practice and health care of that’s kind of where i’ve leaned a little bit to.

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Ben Rogers: On that, so now i’ve got some research to do on this i’m glad they’re enhancing it i’m glad they brought it to other other plant or bring it to other platforms.

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Ben Rogers: But I haven’t had a lot of experience with it just because my specialty in healthcare and just looking at the way we have our best practices now.

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Andy Whiteside: you’ve been I don’t want to brag or anything but I just upgraded the cloud ready version of the Google Linux operating system during that last topic and it’s ready to go.

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Andy Whiteside: Really yeah.

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Ben Rogers: All right now, are you good, are you going to bust bad on us to start doing your teams and everything from there.

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Andy Whiteside: I certainly could.

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Andy Whiteside: My biggest challenge is the form factor I just don’t have the docking station, for it, but for me two years, I actually did use that as my primary operating system and nobody knew.

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Ben Rogers: yeah I mean I I did like you said man I eat my own dog food, so I come in, you know that’s where this windows 11 thing.

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Ben Rogers: hadn’t hurt so bad, is that most of this morning i’ve worked from my citrix environment so i’ve been able to keep chugging and it’s just.

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Ben Rogers: My problems are a little convenience problems that i’m having right now but man i’ll get stuff dude I definitely see a day of virtual only in all this thing that we carry around with this is just a dumb piece of hardware that gets us to our services that we’ve subscribed to yeah.

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Andy Whiteside: Well that’s why i’m so bullish on the fact that Microsoft will have a Linux operating system at some point they want that same type of bulletproof.

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Andy Whiteside: Monica this next section talks about monitoring, which I think thats related to director and the ability to get 365 days of insight by default versus the 90.

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Monica Griesemer: yep correct so that’s actually for our citrix virtual Apps and desktops premium service customers so.

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Monica Griesemer: Anyone with that premium edition or workspace premium plus now have 365 days of data retention and you’re correct Andy that is director it just falls under the monitor tab within cloud.

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Monica Griesemer: So instead of the previous 90 but customers with standard and advanced additions have the the 90 day still this is premium only okay.

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Andy Whiteside: Well it’s interesting because that’s my head thinking through them like that’s not a big deal that was easy enough I can’t I can’t imagine the back end sizing and things that had to go.

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Andy Whiteside: To making that decision so kudos to citrix for investing and giving more value in the premium licensing subscription.

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Andy Whiteside: Alright, a couple other key things automation configuration tool updates.

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Andy Whiteside: You don’t hit that one.

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Monica Griesemer: yep it’s just a pretty straightforward the automated configuration tool and allows customers to migrate dedicated mcs catalogs from on Prem to cloud, so it helps with time to migrate.

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Andy Whiteside: or reschedule or restart scheduling in studio I guess what happened there because I guess i’m a little out of touch I don’t manage my environments much anymore.

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Monica Griesemer: yep so they can just know set custom times and dates for maintenance so sometimes I believe previously it might update on its own, and it might not be at a.

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Monica Griesemer: Correct time for the admin so now, they can just schedule a restart time within studio Okay, so it doesn’t get in the way of day to day activities.

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Andy Whiteside: right and as your ad admin support group I guess that’s one of the predefined groups in the service.

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Monica Griesemer: Yes, so i’m just azure ad groups can be directly on boarded into.

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Andy Whiteside: citrix cloud gotcha.

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Andy Whiteside: That makes sense philbin any questions comments on these three.

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Bill Sutton: I think the second one restart scheduling and studio I think this is probably mcs related Monica so you know.

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Bill Sutton: When you go to update a catalog it actually says, do you want to restart now do you want to restart when the user logs off and maybe this is a you can set a time for now, so not sure, though, that would be interesting.

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Monica Griesemer: yeah I believe so, and my my colleague helped me with you, so I can follow up with him to you if that’s specific to mcs I like I said there, this is a I don’t know if I said this from the jump, but this is definitely a team effort and an.

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Monica Griesemer: amalgamation all of my colleagues help so i’m an expert on more than others.

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Monica Griesemer: I wish I did i’m really trying to really.

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Andy Whiteside: know what my biggest quality and it people are the ones that can admit they don’t know it all the ones that can’t yeah you don’t come work here.

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Ben Rogers: I was gonna say Monica when you figure that out once you share it with me because i’ve been searching for that talent for 30 years.

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yeah.

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Ben Rogers: I kind of.

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Ben Rogers: I kind of equate it to my golf game, you know in golf you got drivers irons wedges and putters and I can get one of those right if I could just get all four of them right I would be doing fantastic but i’m still chasing 100 so.

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Ben Rogers: Everyone know, for me, the biggest thing for me out of these three is the top one where we’re just enhancing our migration tools, because you know you’re talking to customers and you got them you’ve got them.

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Ben Rogers: slated to go to cloud, then they really start looking at what’s the forklift and sometimes that forklift is.

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Ben Rogers: That that’s a big place so the easier, we can make it on our customers to get out there and retain what they’re doing the day if they want to do that enhancing these tools is key so i’m glad to see where we’re meeting the mark on that face.

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Andy Whiteside: So Monica next section talks about what you guys are doing around azure I know part of it is provisioning services and the other part, is a vm where’s solution on top of that, as you’re.

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Andy Whiteside: Over those.

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Monica Griesemer: yeah so wanted to kick this portion off we added a couple of sections here we’ve got one on azure and one on Google cloud, so I wanted to preface by saying we’re really taking time to invest.

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Monica Griesemer: In these major hyper scale lawyers so azure Google cloud and aws we have some really great great things swirling with all three.

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Monica Griesemer: So that’s kind of a little tip there for things to come and potentially a blog in the future that will be on chatting about but.

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Monica Griesemer: Kicking it off with azure here, we had a couple of great tech previews come out this past quarter, so, as you said, PBS on azure is huge so that’s our beloved provisioning service and then additionally.

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Monica Griesemer: I believe its image portability service so managing a single windows image that’s optimized for multiple resource locations, those are both in tech preview.

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Monica Griesemer: I linked to another blog i’m not sure if the tech previews are still open, I think we had a really good response to those So those are being flushed out and will hopefully GA very soon the bottom paragraph there talks about our support for the azure vmware solution.

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Monica Griesemer: So this solution was previously citrix ready, and now we have specific support for it so anyone that’s leveraging ABS or the average vmware solution has full support with citrix in tandem.

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Andy Whiteside: Okay question for you and bill, and you may not know the answer this bill and i’ve chatted about it briefly, but you know citrix cloud citrix virtual APP and desktop service doesn’t allow the on premises doesn’t allow you to connect to.

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Andy Whiteside: You know, as your aws Google clouds when we layer on something on top of it like vmware like newt annex.

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Andy Whiteside: Do I then have the ability to connect to.

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Andy Whiteside: It through the on premises version is it technically broken, is it a eula.

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Andy Whiteside: eula infringement what happens, you know.

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Bill Sutton: I don’t I mean you and I talked about this last week I don’t I don’t know that we have an answer on that yet.

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Andy Whiteside: Okay, you know i’m asking the question.

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Monica Griesemer: yeah I understand so yeah we.

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Monica Griesemer: After see that 1912 you’re correct we remove the ability to provision from on premises to public cloud.

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Monica Griesemer: Or the cloud connectors rather so.

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Monica Griesemer: I am not 100% sure I know with 1912 the functionality, is there i’m not 100% sure going forward what breaks it doesn’t break, but I, I assume, with this support it wouldn’t break if you leverage it in the cloud, but I can double check I that’s a totally valid question though Andy.

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Andy Whiteside: i’m sure there’s something in there, if not technically, then you love, but eventually there will be, I mean, as you guys start to as it starts to kind of minutiae kind of.

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Andy Whiteside: As it starts to come together the different on premises and cloud stories and it’ll become interesting to see how you guys handle them.

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Ben Rogers: You got.

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Ben Rogers: You got me wondering here what’s your prediction of where do you think that citrix will and I I don’t know, I have no idea i’m just i’m asking this because there’s lots more people on the phone call.

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Ben Rogers: Do you think that citrix is going to loosen the reins a little bit and start to allow the on Prem environment to scale out the cloud again, you know we we we shrunk that functionality out and do you think will be introducing that again mean what’s your prediction or your gut feelings.

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Andy Whiteside: With all the changes going on, I honestly don’t know I kind of think you kind of need to as long as it continues to allow for success subscriptions cells have licenses.

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Andy Whiteside: I think citrus got a lot of ill will with customers when when they made that kind of heavy handed change I hope they do, but I.

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Andy Whiteside: mean I do real quick, I do agree with some of the support challenges with trying to on premises and as a service manage those cloud relationships, so I I from early on soul technically why citrix was doing it, I just don’t know if the the aesthetics of it was right go ahead, sorry.

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Ben Rogers: No, I mean for me, when we talk to customers about this, I mean one of the things that we, we have to tell them is you know you’re landlocked for lack of a better word with your on Prem environment you can’t.

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Ben Rogers: You can’t scale out, and I know there’s various reasons for that and some can agree or disagree, but this is where the markets headed man, I mean we live in a subscription world now.

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Ben Rogers: And so I don’t I don’t you know 100% blame citrix for how they’re trying to drive the market, I mean it makes sense and I realized customers don’t like it, but I do find it interesting and to our listeners.

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Ben Rogers: I don’t know any more about this than what you’re reading on the screen, I mean.

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Ben Rogers: i’ve always kind of assumed that on Prem is going to be on Prem and, if you want to get the scale out the cloud well guess what you’ve got to move to our cloud platform because that’s what it’s about so.

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Ben Rogers: it’ll be really interesting to me as an employee, and also as a 25 year user to how.

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Ben Rogers: We you know kind of go forward, you know, will we continue that stance of on premise landlocked no cloud configuration, or will we start to.

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Ben Rogers: loosen up and go Okay, we realized that we need to have that connectivity there for our customers to be able to do their next wave of you know, moving forward, so I don’t know Monica what are your thoughts i’m interested to hear what you have to say about some of this.

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Monica Griesemer: yeah I appreciate the conversation, and I fully hear what all of you are saying I, I will say just kind of as I started the beginning of this this conversation in the beginning of this blog is our.

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Monica Griesemer: Our story is ever evolving, so the most important thing that we do as a company is here and listen and see, but we also have internal processes been is what you’re talking about of.

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Monica Griesemer: You know what’s going to work long term, so I know as much about as much as y’all at this point and, but I think we we most definitely hear these conversations and we hear.

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Monica Griesemer: The pros and the cons of it all so i’m curious to see where where we’ll go and I I don’t know I I think it’s a great time to be a set right and a time of really seeing what works best so I know that’s a vague answer.

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Monica Griesemer: that’s that’s the best answer I have written the moment but as soon as I get more clarity i’d love to come back on and chat about it.

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Ben Rogers: So for our listeners, you know Monica and I are always in an interesting spot when we do these podcasts because we are representatives of citrix.

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Ben Rogers: But citrix is such a vast company, you know 10,000 employees around the world that sometimes these things you know you know your corner of the business.

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Ben Rogers: And sometimes you have to get out of these podcasts and I have to go ask questions so one one thing I hope you appreciate is our honesty.

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Ben Rogers: When we talk about some of these subjects, and you know for citrix employees or citrus managers that are listening to this, please.

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Ben Rogers: You know, appreciate our honesty and we might not be giving the.

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Ben Rogers: Best answers that citrix would want us to give, but I think that’s what makes this podcast so rich is we are being honest and we’re being vulnerable, and we are as Andy would say we don’t have all the answers and we’re willing to admit that so.

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Ben Rogers: I hope you appreciate that, but it does give interesting sometimes because i’m like ooh.

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Ben Rogers: Well, how do we take this so again, I think it’s a great conversation and questions that customers are asking us and as individuals, and you know professionals in this industry we’re asking ourselves is where this goes so an interesting time to be a citrix employee at a citrus customer.

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Monica Griesemer: A great disclaimer event.

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Andy Whiteside: got about 11 minutes left we have top of the hour, Google cloud Monica you got fourth highlights here first one is support for Google cloud customer managed encryption keys yep.

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Monica Griesemer: This we now have support for google’s customer managed encryption keys with mcs catalog so really provides greater control and over the encryption of data so i’ll just keep rapid fire and if that’s okay Andy I know we’re coming up on time.

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Andy Whiteside: that’s great.

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Monica Griesemer: But we’ve introduced APP layering support, so I know this is a be love technology by our customers, so the net the APP layering appliance for LM is available in Google cloud.

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Monica Griesemer: So this is huge for customers who may be on Google cloud maybe not leveraging citrix quite yet because they you know are looking for this type of technology and now we’ve introduced it additionally we’ve introduced shielded virtual machine support.

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Monica Griesemer: So admins can now provision shielded virtual machines within Google cloud, so this is really a security play against remote attacks.

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Monica Griesemer: And then, lastly, the mcs support we’ve introduced for a reason suspending a resuming vm.

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Monica Griesemer: So if admins are looking to do this, this is great to optimize costs so admins can dynamically suspend and resume their vm without sacrificing user experience so continuing to add to these these hyper scales and we’ve also.

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Monica Griesemer: yeah we’ve just got a lot coming with all of the major cloud provider so keep an eye out for that.

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Andy Whiteside: So Monica what you’re really talking about that’s huge right the ability to basically paul’s a vm so you’re not paying for consumption.

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Andy Whiteside: didn’t use, you know citrix admins that have been rolling out on on premises hardware forever we really didn’t care that much.

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Andy Whiteside: But as you get to the cloud the things that citrus can do to add value in terms of saving you money that’s some of the big differentiators that.

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Andy Whiteside: You know citrix is going to want to do, whereas maybe the cloud provider if you’re using their desktop solution, they don’t want to do because that’s that’s counterproductive for them, they want you to spend through as many workloads, as you can.

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yep.

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Andy Whiteside: Alright workspace environment manager enhancements, we have to noted here faster cloud onboarding with William and citrix virtual APP and desktop service what’s this one.

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Monica Griesemer: yeah so um obviously our wind functionality optimizes your workspace environments, but this now onboarding feature has a whim wizard workflow so that’s within the quick deploy you I have see bad for just faster onboarding so quicker time to value in leveraging when.

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Andy Whiteside: And then the fits compliant which is pretty much a.

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Monica Griesemer: yep.

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Andy Whiteside: Well we’re always looking.

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Monica Griesemer: For you’re always chasing it, so now we have.

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Monica Griesemer: Our new update ensures phipps compliance, for you know government healthcare anyone that needs to to be.

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Monica Griesemer: Under compliance regulations, so I think that’s it I know we move pretty quickly but that’s all I had in the blog for just.

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Andy Whiteside: amount of everybody can go out and read the blog as I.

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Monica Griesemer: need to.

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Andy Whiteside: do here is just to get people introduced some of the topics was there anything is there anything that you left off that just didn’t quite make the list that you think’s important.

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Monica Griesemer: So I will say last week my colleague Adam lots put out a blog coming soon introducing the new long term service release.

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Monica Griesemer: So we are slated on premises for the next long term service release we are targeting q1 of next year.

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Monica Griesemer: So, again talking to both I know I talked a lot of cloud today, but also our on Prem customers we’re really excited about that coming out so our last lts our was in December of 2019.

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Monica Griesemer: And we’ll have just all of the features, from then to now, including as we’ve been talking about when 11 support server 2022 support so should be a really great release.

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Andy Whiteside: Then bill any a feature that hasn’t shown up in the various different stacks within here that you’re you guys are waiting on.

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Bill Sutton: Oh, goodness.

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Bill Sutton: Not off the top of my head i’m just happy to see that continue, we continue to innovate citrix continues to innovate here and bring new good features, to the product, both on Prem and cloud.

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Andy Whiteside: I think it’s interesting that bill said we by accident and then pull back on that little bit that’s that’s how we see it right, I mean.

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Bill Sutton: I just you know you know yeah.

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Andy Whiteside: When I get into tit for tat conversations one technology versus another I think whoever’s arguing has no idea.

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Andy Whiteside: What all citrix is doing deleting the space to continue to invest and I think I think in some I blame sitters marketing on that to you guys have gone away from this course conversation as much.

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Andy Whiteside: To go to some of those newer conversations that industry analyst in the markets, want you to want you to you know break down the walls and create new businesses, but the other day what you guys are doing around virtual APP and desktop service on Prem on premises pretty amazing stuff.

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Bill Sutton: yeah agreed.

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Andy Whiteside: Then Rogers.

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Andy Whiteside: Still with us.

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Ben Rogers: yeah my my closing comment.

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Ben Rogers: would be, I think, where we’re really to one of the points you made during our conversation that I want to highlight is our ability to control costs and these cloud environments.

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Ben Rogers: You know, when you talk to customers they go when they can scale i’m like yeah they can scale they gotta have the infrastructure there to be able to scale into it.

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Ben Rogers: Our bill our ability to be elastic be able to grow it in and shrink it down is a cost savings and I have seen a lot of cloud deals get crushed.

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Ben Rogers: By the cost of running infrastructure that they didn’t need that they were not managing and so that’s one of the things I really talk try to talk to customers about is.

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Ben Rogers: Our ability to to auto scale not just scale, but be able to auto scale, be able to build it on demand and then be able to shrink it as it’s not being used.

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Ben Rogers: So that we can get quality control costs, and so, for our listeners out there that are looking at going to as you’re looking to go with the GDP.

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Ben Rogers: talk to us about how we can manage those environments and control your costs in those environments, because to your point at.

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Ben Rogers: they’re not they’re not trying to doing you any favors all mad and they won’t that consumption dollar and what we want to be able to do is show how you can control that and you manage that not only an azure but across multiple platforms.

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Andy Whiteside: yeah i’ll argue with anyone Number One barrier to grow those citrix and other technologies like it is total cost of ownership.

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Andy Whiteside: complexity has been there for a while, but a lot of the service stuff has helped with that a ton.

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Andy Whiteside: total cost of ownership stops most of our successful customers from moving further forward because they just can’t figure out how they’re gonna pay for it’s not citrix it’s The total cost of everything else that goes along with it it’s killing them.

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Ben Rogers: we’ve seen some I mean one customer i’m not gonna say any names we’ve seen some outrageous as your costs that they’ve had to really take a step back and go wait a minute we didn’t we didn’t see this piece of the puzzle.

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Ben Rogers: And what we’re talking them about is, let us use our technology to help you control that costs they.

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Ben Rogers: bought the product set the environment up didn’t really come back and ask us any questions and started getting pummeled with bills and we’re like wait a minute, you have the ability to control this so.

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Ben Rogers: it’s allowed us to get back in there and have a more rich conversation with them, but really if you’re if you’re looking at putting this out there, let us tell you how we can control that cost for you.

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Andy Whiteside: And Ben sounds like that customer needs a better partner.

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Ben Rogers: Actually i’ll have to go back it’s not my customer i’ll go back to the engineer and talk, but I was shocked when when you know we’ve been talking about consumption.

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Ben Rogers: and looking at customers consumption and this person had a really low and we got into y and then just shocked me when they.

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Andy Whiteside: It was just a to get a dig in right, I mean I started my.

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Andy Whiteside: Company nine years ago because.

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Andy Whiteside: Nobody ever challenges the status quo in terms of what people are spending and that’s that’s the biggest the biggest threat citrix has and has had since.

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Andy Whiteside: The late 90s really are certainly since the late 2000s 2009 timeframe vdi was a big part of that guys we gotta go i’m out of time, thanks Monica for joining us love to have you on next time.

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Monica Griesemer: yeah.

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Monica Griesemer: thanks for having me thanks Oh, thank you.

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yeah.