56: IGEL Weekly: How to Remove and IGEL OS License from the UMS and the Device

Jul 11, 2022

In this video, Sebastian Perusat will walk you through the tasks needed to remove a license from the IGEL OS, including working with the IGEL UMS, License Portal, command-line, and IGEL OS itself. This is a frequently asked question within the IGEL Community, KB, and Support.

Presented by Sebastian Perusat, IGEL Community FELLOW.

In this video, Sebastien will teach you how to:

  • 00:00 Introduction
  • 02:05 Get the license identifier in UMS
  • 03:30 Search for device in licensing portal
  • 03:50 Change your Company in licensing portal
  • 04:26 remove a Device from Product pack
  • 05:55 Refresh the Product pack in UMS
  • 06:30 Check licenses in UMS
  • 06:57 Check licenses in IGEL OS
  • 07:50 Check licenses in a local terminal
  • 08:57 Removing the license locally
  • 14:07 Delete the license via a Profile

Host: Andy Whiteside
Co-host: Patrick Toner
Co-host: Seb Perusat


00:00:03.330 –> 00:00:09.750
Andy Whiteside: Everyone welcome to episode 56 of idle weekly i’m your host Andy whiteside i’ve got this is the Community edition so every other week community.

00:00:10.320 –> 00:00:20.490
Andy Whiteside: The other week would be a corporate addition got Patrick toner one of our solutions architect in our ideal subject matter experts, at least on the pre sales side as INTEGRA Patrick how’s it going.

00:00:21.330 –> 00:00:35.160
Patrick Toner: Good good good good glad to be here, we were finally in Florida in our House, so you know as i’ve realized that i’ve given updates on each podcast here, but we are finally in our House it’s kind of a kind of an amazing thing so but glad to be a.

00:00:35.730 –> 00:00:41.430
Andy Whiteside: graduation so for that last as long as you want, whether it’s one year or 30 whatever you think.

00:00:42.840 –> 00:00:46.590
Patrick Toner: i’ve already told my wife i’m never moving you know again so we’re you know.

00:00:47.190 –> 00:00:57.450
Patrick Toner: And we’ll see what happens if he or she might be able to she’s done it to me twice already I said I was never moving, I think this time I think she’s even in that camp, though we’re just where we’re at it’s been it’s been an adventure together so.

00:00:58.110 –> 00:01:02.610
Andy Whiteside: yeah I think the topic of one year or 30 years and mortgages and you know.

00:01:04.530 –> 00:01:12.990
Andy Whiteside: How we do it United States we we mortgage where you own your House which technically you don’t own the House the bank on giraffes and technically the bank betting on your House, the government owns your House if they really wanted it, they can take it.

00:01:13.770 –> 00:01:19.950
Andy Whiteside: But perception conceptually you own your House we’re going to talk about I Joe licensing here in a minute, where you owned it.

00:01:21.270 –> 00:01:27.570
Andy Whiteside: or now it’s a subscription potentially if I want to go into that as soon as we introduced our superstar here said how’s it going.

00:01:28.560 –> 00:01:30.630
Sebastien Perusat: how’s a superset couldn’t join so i’m there now.

00:01:30.810 –> 00:01:31.950
Sebastien Perusat: Thanks for asking i’m doing good.

00:01:32.010 –> 00:01:39.840
Sebastien Perusat: it’s my last week before vacation or, as already told patrick’s i’m feeling pretty good a bit tired, but also really happy to leave all that mess behind me.

00:01:40.830 –> 00:01:41.820
Andy Whiteside: Where you’re going on vacation.

00:01:43.230 –> 00:01:52.740
Sebastien Perusat: back to my original country so i’m back coming back to France for a couple of with a couple of days, and I will try my mother they’re going surfing on the Atlantic see so.

00:01:54.180 –> 00:01:57.030
Sebastien Perusat: recharging a little bit my my my batteries.

00:01:57.540 –> 00:02:02.910
Andy Whiteside: For this kind of the south of France beach scene is that’s what i’m envisioning is that accurate yeah.

00:02:03.090 –> 00:02:16.110
Sebastien Perusat: It looks exactly that’s right or drinking or eating bread bread and cheese and we are singing some some funny funny songs that’s exactly what we’re doing in France when we have the beach it’s not far from zero to say.

00:02:20.550 –> 00:02:22.290
Andy Whiteside: So i’m i’m working on the back porch.

00:02:22.620 –> 00:02:24.030
Andy Whiteside: Here the candidates my.

00:02:24.510 –> 00:02:25.740
Sebastien Perusat: wow it’s my water view.

00:02:27.660 –> 00:02:28.710
Andy Whiteside: it’s not the south of France.

00:02:31.680 –> 00:02:32.520
Patrick Toner: let’s close this up.

00:02:33.300 –> 00:02:33.810
Andy Whiteside: You guys get.

00:02:34.020 –> 00:02:36.450
Andy Whiteside: Plenty of fireworks three nights of fireworks.

00:02:37.710 –> 00:02:39.450
Patrick Toner: yeah I guess I did.

00:02:40.320 –> 00:02:42.840
Andy Whiteside: Have you probably didn’t get a lot of fourth of July fireworks era.

00:02:43.920 –> 00:02:47.910
Patrick Toner: yeah imagine that’s not the case for set but yeah we it was great here we.

00:02:48.330 –> 00:02:59.700
Patrick Toner: We were exhausted by the time we moved, but it was a you know we the kids came into our bedroom and there was just fireworks going off in every direction we just kind of open the windows had a nice little private firework show it was nice very nice.

00:03:00.570 –> 00:03:05.280
Andy Whiteside: So I don’t know I don’t know if you know but Patrick lives in Florida, and I don’t know if you know much about the state of Florida, but it’s a.

00:03:06.690 –> 00:03:15.390
Andy Whiteside: it’s it has its own way of thinking i’m like several other states in the United States North Carolina not that way, but a little bit Florida definitely.

00:03:16.410 –> 00:03:17.460
Andy Whiteside: they’d like to blow stuff up.

00:03:18.630 –> 00:03:23.250
Patrick Toner: They were gone until I mean I think until midnight, and it was just socially acceptable here so.

00:03:23.310 –> 00:03:23.610
Andy Whiteside: Oh yeah.

00:03:24.180 –> 00:03:25.320
Andy Whiteside: that’s gonna be a big difference for you.

00:03:25.320 –> 00:03:25.680

00:03:26.730 –> 00:03:27.930
Patrick Toner: Big time big that.

00:03:30.510 –> 00:03:30.870
Patrick Toner: Day.

00:03:31.680 –> 00:03:40.470
Sebastien Perusat: I guess what dismissed it and had to save the House yesterday because I didn’t see any kind of alien invasion, so I was expecting the the Independence Day went pretty fluidly on your side.

00:03:42.030 –> 00:03:47.220
Andy Whiteside: I wonder if a bunch of the rest of the world thinks of that when I think us Independence Day.

00:03:48.750 –> 00:03:53.760
Sebastien Perusat: I can speak for Germany, we all think about where’s miss when we when we hear fourth of July Independence Day, can we talk.

00:03:54.930 –> 00:03:55.200
Patrick Toner: About.

00:03:57.060 –> 00:04:01.950
Andy Whiteside: Well, listen, we talked about only homes, a while ago and I kind of pointed out, you really don’t own it.

00:04:02.340 –> 00:04:08.280
Andy Whiteside: Until you own it and even then you don’t own it the country kind of owns it and around about way, but you still pay taxes to live there.

00:04:08.880 –> 00:04:13.590
Andy Whiteside: And that’s Okay, you know we got a decent amount of freedom here in the United States and other places.

00:04:14.250 –> 00:04:24.900
Andy Whiteside: But Patrick if you would, to the best of your ability walk us through the history of I gel licensing all the way back to you know when it was a thin client and then it became software and.

00:04:25.290 –> 00:04:31.350
Andy Whiteside: Then it became knowledge I don’t steal your thunder try to turn the best you can to tell us the history of I gel os licensing.

00:04:31.890 –> 00:04:44.190
Patrick Toner: Sure yeah you know, so I won’t go all the way back to ios five it predates me a little bit I wasn’t it wasn’t an ideal world that point, but when when I got Bob I gel back in 2017 ish something like that.

00:04:45.630 –> 00:04:59.790
Patrick Toner: I chose on os 10 basically those 10 there was two ways, you could use agile one was you could buy the hardware, the license was attached to the device, so I could go out and buy an agile thin client.

00:05:00.150 –> 00:05:00.600
Patrick Toner: It would come.

00:05:00.630 –> 00:05:09.990
Patrick Toner: It would come already licensed i’ll just have to keep it maintenance to whatever and yeah that would work fine and then there was also the separate product called the.

00:05:10.050 –> 00:05:17.940
Andy Whiteside: edge and we see that when you have this highlight the maintenance part, so you would have to pay annually or every three years to keep it under software maintenance.

00:05:18.510 –> 00:05:26.400
Patrick Toner: Yet I believe that was the way, I think that was the case with the hardware if i’m remembering correctly, it may or may not have I mean maybe seven is this there may not have been maintenance on the hardware.

00:05:27.630 –> 00:05:39.930
Sebastien Perusat: can jump in on the on the hardware, there was everything perpetual on ios 10 so you bought us one time, and it was able to get updates into inside or to us and 10 release forever.

00:05:40.320 –> 00:05:41.130
Patrick Toner: forever got.

00:05:41.880 –> 00:05:45.930
Patrick Toner: yep so that was that was actually owning your House and the analogy there.

00:05:47.190 –> 00:05:49.560
Patrick Toner: But then there was this separate utility and understand.

00:05:50.910 –> 00:05:56.640
Andy Whiteside: that’s only your House but paying Homeowners association dues to be able to maintain the the House and live in it.

00:05:58.260 –> 00:06:00.870
Patrick Toner: Well, what would the Hoa i’m not even sure if there was anything.

00:06:02.190 –> 00:06:11.520
Patrick Toner: Because there wasn’t maintenance on the hardware, is what is what’s up so basically it would be like you bought the hardware it’s already licensed and you just update it until the hardware dies.

00:06:11.670 –> 00:06:16.770
Andy Whiteside: But you didn’t have to pay for a continuous updating on the software hardware, software pieces nope.

00:06:16.950 –> 00:06:17.310
Sebastien Perusat: That was.

00:06:17.730 –> 00:06:21.960
Sebastien Perusat: The biggest change inside of the ios 11 licensing, but I don’t want to interrupt.

00:06:22.170 –> 00:06:26.130
Sebastien Perusat: Patrick so know obviously that was one of the main reason we said, we have to change that.

00:06:26.760 –> 00:06:36.450
Sebastien Perusat: Not only because we want to make our customers happy, but more because we need some revenue, based on the effort that we have to deliver to bring in security updates new client updates and so on and so.

00:06:36.870 –> 00:06:40.830
Andy Whiteside: So, Patrick live in Florida now they call that they call them the good old days.

00:06:41.100 –> 00:06:46.020
Patrick Toner: That would be the good old days now, the downside to that was if your hardware died you’d lost your.

00:06:46.020 –> 00:06:54.510
Patrick Toner: license yet so you basically had to buy a brand new piece of hardware with that license you know, again, so it was kind of that was you know, there was a trade off.

00:06:56.160 –> 00:07:01.980
Patrick Toner: You know, but always 10 also allows you to convert devices, they back then, it was called UDC the universal desktop converter.

00:07:02.670 –> 00:07:23.430
Patrick Toner: So you could convert third party hardware and then on those devices, you would pay to maintenance, you know, to get updates, then I think it was back in you know man 20 2019 I believe it was being 2019 I just moved to ios 11 and ios 11 completely separated out the.

00:07:23.490 –> 00:07:31.500
Patrick Toner: hardware from the sauce right So even if you bought I do hardware now you would buy a bare metal and you know all of the.

00:07:32.160 –> 00:07:40.620
Patrick Toner: There was some again some trade offs, it was things are good about it so things like maybe some customers like buying hardware and having to pay no maintenance just running it forever.

00:07:42.180 –> 00:07:45.180
Patrick Toner: But at least now when they bought that new hardware they.

00:07:46.350 –> 00:07:49.590
Patrick Toner: The the license would would transport if a hardware guy was big.

00:07:50.790 –> 00:08:00.570
Patrick Toner: However, now you paid the maintenance fee so so it doesn’t matter if you are converting devices or if you’re buying hardware is all licensed exactly the same, and that takes us to really today.

00:08:01.170 –> 00:08:06.720
Andy Whiteside: That is this Paul directly, so that that’s that’s not subscription that is you own.

00:08:06.720 –> 00:08:10.770
Andy Whiteside: It but you gotta Keep it up you gotta keep paying if you want to keep it up to date.

00:08:11.280 –> 00:08:21.270
Andy Whiteside: kind of like with the Hoa example I gave where your Homeowners you keep in your Homeowners association and maybe even slightly different because in the Hoa situation if you don’t pay it, they could go kick you out.

00:08:22.200 –> 00:08:29.940
Andy Whiteside: But that allows you to keep it relevant now did you pay slightly less for it now that you’re gonna have to keep paying forever or was it.

00:08:31.110 –> 00:08:31.680
Andy Whiteside: Or was it.

00:08:33.840 –> 00:08:34.500
seems I mean.

00:08:36.630 –> 00:08:44.730
Sebastien Perusat: What a record, it was a small increase it was, but nevertheless it was about I don’t know five to six person it wasn’t something he’s from the huge.

00:08:45.510 –> 00:08:46.680
Sebastien Perusat: or something that will then.

00:08:46.800 –> 00:08:55.350
Sebastien Perusat: Get back from the sales people and made some some some some protection on the prize, but basically Yes it wasn’t he wasn’t a huge a huge amount.

00:08:55.800 –> 00:08:59.520
Andy Whiteside: Well let’s let’s pause on that topic real quick I know we got we got a lot of listeners that.

00:09:01.050 –> 00:09:06.660
Andy Whiteside: They just want things to be the best they can be in terms of for the company that is the consumer of it.

00:09:07.290 –> 00:09:14.400
Andy Whiteside: And the truth is, at the end of the day, these are all businesses and for example i’ve got this little one wheel thing a toy that I have and.

00:09:14.820 –> 00:09:21.120
Andy Whiteside: I was with a guy the other day that said he would never buy the one I have because its proprietary he would buy the old one, because you could do all the modifications yourself.

00:09:21.720 –> 00:09:37.470
Andy Whiteside: And you know that’s great for him, but if i’m a business and i’m trying to stay in business i’m going to do things to make make it a revenue generating one to stay in business and to to make investors happy, which is just modern day business and it’s how the world works.

00:09:38.760 –> 00:09:48.390
Patrick Toner: yeah you know i’ve had i’ve worked with customers who go on that proprietary model right and it’s like what if that the one guy who has all the knowledge, he gets hit by a bus.

00:09:49.020 –> 00:09:56.910
Patrick Toner: This major corporations in trouble right so yeah good point and it’s good to you know get a partner with companies, you know, there is a cost of that.

00:09:57.420 –> 00:09:59.730
Andy Whiteside: Well, my my one thing that I will give.

00:10:01.050 –> 00:10:14.010
Andy Whiteside: Many things but one specifically call out about it Oh yes, they are you know, trying to be for profit running a healthy business at the same time they’re still investing in Community and other things that their competition doesn’t so.

00:10:14.850 –> 00:10:26.550
Andy Whiteside: Some of that money that you might think is going into the pockets of JET errs say that jokingly is going into building a community and making a sustainable company for all of us, and so it’s not just all corporate greed.

00:10:27.450 –> 00:10:27.840

00:10:28.980 –> 00:10:36.480
Andy Whiteside: yeah okay so Pacha we got this world where we buy a license but then order to keep that soft we buy software license specifically whatever hardware you want.

00:10:36.900 –> 00:10:48.930
Andy Whiteside: You buy that software license specifically in order to keep it up today you, you have to keep maintenance on that license that’s where we were, and then I think, maybe now we’re moving to yet the next evolution of that is coming really soon.

00:10:50.040 –> 00:11:01.770
Patrick Toner: yeah yeah and the other thing I mentioned, there to it between 10 and 11 so yeah you would have the maintenance just kind of just simplified things so, even though it was you know a little bit different than the 10 model 10 also had all these other add on.

00:11:01.770 –> 00:11:10.920
Patrick Toner: licenses five or six of them, and it was just confusing there was just there was a lot of licenses when you talk to customers if they wanted, for example, I jump cloud gateway.

00:11:11.250 –> 00:11:15.870
Patrick Toner: And another feature they’d have to buy three that they’d have to buy to add on licenses.

00:11:16.350 –> 00:11:22.110
Patrick Toner: So with 11 it kind of everything shrunk down to two licenses, you have the perpetual license with what’s called workspace edition.

00:11:22.770 –> 00:11:31.860
Patrick Toner: And that’s the one you pay maintenance on a yearly to keep updates and then, if you wanted any of the premium features something like agile cloud gateway acid inventory tracker there’s a.

00:11:31.920 –> 00:11:32.970
Sebastien Perusat: there’s a headspace.

00:11:33.360 –> 00:11:42.450
Patrick Toner: They all shared workspace another big one, they would all get bundled into this one license called an emp enterprise management pack, so it really simplified things quite a bit.

00:11:43.680 –> 00:11:48.060
Patrick Toner: And that one was a subset is a subscription license emp that’s a yearly subscription.

00:11:49.200 –> 00:11:59.820
Patrick Toner: So so yeah so it’s probably worth noting that to me that was a huge change from 10 to 11 and obviously going into now, even more so that will be changing so.

00:12:00.480 –> 00:12:08.700
Andy Whiteside: I want to highlight something you think one of you guys said it right One of them said it wrong or maybe both said it right or both wrong but shared work place here at work place place place.

00:12:10.560 –> 00:12:19.920
Andy Whiteside: is essential, I mean for me, Patrick and I are going to do this with Enzensberger I need shared workplace as part of my offering and having that it’s something I know it’s just going to be looped into my subscription.

00:12:21.000 –> 00:12:30.540
Andy Whiteside: As a customer would be hugely important, so if you’re listening to us, you don’t know about shared workplaces, we did a podcast on it, but this is going to make that easier.

00:12:30.600 –> 00:12:31.770
To be part of your own.

00:12:33.240 –> 00:12:43.020
Andy Whiteside: So so Patrick that’s it right, I mean that’s where we’ve been that’s where we’re going in the very near future, and then, now we need to learn from Sam what this blogs blog that he’s put out.

00:12:43.680 –> 00:12:52.890
Andy Whiteside: Is it said, is it tied to the the good old days is it tied to the most recent days, or is it tied to where I was going, or is it all the cover all the above.

00:12:53.520 –> 00:12:58.590
Sebastien Perusat: The moment is covering everything the good old the actual and the upcoming ones so.

00:12:59.250 –> 00:13:08.640
Sebastien Perusat: I can’t speak too much about the actual one, because we would have a separate meetup together with our sales staff OPS, to explain what the subscription based licensing that we’re delivering things.

00:13:09.150 –> 00:13:26.520
Sebastien Perusat: First of July will include but, for that is the actual estates unter first of July, where we have exactly that specialized in the maintenance, the emp around and the all times, we have to think back about the way how agile deliberate licenses to the end points.

00:13:27.540 –> 00:13:39.870
Sebastien Perusat: First of all, we speak about files, there was not API there was no communication channel on the end point where you change your lessons files between the licensing portal that we have the agile licensing portal.

00:13:40.530 –> 00:13:51.090
Sebastien Perusat: And the endpoint everything is done, we have files so to transfer or file automatically be at the metals endpoint and then the endpoint is knowing oh i’m licensed with that feature set.

00:13:52.530 –> 00:13:59.100
Sebastien Perusat: And that’s extremely important and that’s the reason why I created the block to be clear, creating.

00:14:00.270 –> 00:14:05.820
Sebastien Perusat: A task to delete automatically licenses something which is quite impossible at the moment.

00:14:06.930 –> 00:14:15.540
Sebastien Perusat: Why should I say that the goal from a customer would be, we have a licensing portal where all my devices or my licenses assigned.

00:14:16.170 –> 00:14:23.070
Sebastien Perusat: i’m deleting the device there and I would expect that the US the endpoint will reflect that deletion.

00:14:23.850 –> 00:14:30.840
Sebastien Perusat: It isn’t it isn’t automatically, you have to do some some manual tasks and that’s what i’m covering in that in that area.

00:14:31.650 –> 00:14:44.760
Sebastien Perusat: And it was mentioned that obviously we’re working on that right so don’t expect that it will stay there forever, especially if you’re seeing about almost 12 and almost worth it’s something that we have on our roadmap, since a long time.

00:14:46.020 –> 00:14:52.050
Sebastien Perusat: And we would definitely work on it for the upcoming versions so it’s not meant to be there forever so.

00:14:52.350 –> 00:14:57.870
Andy Whiteside: What i’m gonna do is i’m gonna play through the your video, and if you could talk over it what’s happening on the screen.

00:14:58.260 –> 00:15:01.740
Andy Whiteside: You know, assume that people can’t see it’s a very detailed in your description and Patrick.

00:15:01.980 –> 00:15:07.950
Andy Whiteside: feel free to chime in if if my audio gets weird it’s because when I start playing this it makes the zoom MAC funny on my end at least.

00:15:08.640 –> 00:15:19.830
Andy Whiteside: But said i’m gonna i’m gonna hit play here, and probably speed it up slightly so you’re not Labor your comments but walk us through what you’re doing in the video as if somebody could hear it, but not see it and then hopefully.

00:15:19.860 –> 00:15:20.460
Sebastien Perusat: People go back yeah.

00:15:22.860 –> 00:15:36.930
Sebastien Perusat: So what i’m calling, and the first introduction I had that i’m explaining why i’m doing that and that’s basically what we did during the introduction, but we have a couple of reasons, more where we reason why you want to do, they need a license from an endpoint.

00:15:38.040 –> 00:15:47.430
Sebastien Perusat: Basically, you have a wrong lessons information or you might have a device which is 510 years old, we have a lot of licenses deployed locally and yeah.

00:15:47.880 –> 00:15:56.310
Sebastien Perusat: You have a feeling that something is not working like expect and that’s where you want to make a cleanup and delete ever lessons which is not used by the device anymore.

00:15:56.910 –> 00:16:10.530
Sebastien Perusat: Obviously, if you’re delivering new licenses if you want to deliver new new maintenance it works in 99% of our cases right that the device will catch up the new maintenance in your license and everything is working through one thing.

00:16:11.670 –> 00:16:19.890
Sebastien Perusat: But we have still small percentages of have issues where the device is still stuck with the old information, so the old license.

00:16:20.520 –> 00:16:26.160
Sebastien Perusat: that’s the reason why, even a factor was that of the device that just a fun fact is not deleting slices.

00:16:27.120 –> 00:16:40.680
Sebastien Perusat: But if you are saying that who is that a device to factory default from an agile perspective it doesn’t mean that the license that will be getting that’s a huge issue my opinion and it’s on our roadmap to cover that in an upcoming book, but for the moment we don’t have that.

00:16:41.310 –> 00:16:47.130
Andy Whiteside: And several right, so you can you reset the device it tells you I think there’s going to keep the license.

00:16:49.020 –> 00:16:56.130
Andy Whiteside: At least or in there also the ability to tell the device that hey you’re going to get a new license but that doesn’t do anything on the back end that tell the backend what just happened.

00:16:57.450 –> 00:17:07.200
Sebastien Perusat: Right so basically the device will stay with the feature set, even if your relatives from factory to foster locally this warning that you are telling is when you reset the device really.

00:17:07.470 –> 00:17:16.740
Sebastien Perusat: Restrictive factory for the device locally or, if you remember the device by using the ios Creator, it will ask you if you want to migrate the licenses or not.

00:17:17.430 –> 00:17:23.730
Sebastien Perusat: But in the Senate case when we’re doing a check out like a device needs to be removed from factory, you need to be removed from your stock.

00:17:24.720 –> 00:17:39.360
Sebastien Perusat: You would expect that it will also delete the license locally, as soon as we release the device so to our audience no it isn’t a case, so if someone would fire executive that device somewhere else far away from you as far away from your agile cloud gateway.

00:17:40.410 –> 00:17:41.100
Sebastien Perusat: It will still work.

00:17:42.120 –> 00:17:47.850
Sebastien Perusat: So that’s something to consider onto the moment where we have a proper integration of the lessons removing.

00:17:48.420 –> 00:17:56.970
Sebastien Perusat: That, if you want to remove a device, you have to perform a few steps which are whenever we are qualified so that’s something I will call in a couple of seconds.

00:17:57.330 –> 00:18:04.650
Sebastien Perusat: So coming back to what you’re seeing on the screen I just opened the activation portal, which is our digital licensing portal, which is a webpage where.

00:18:05.040 –> 00:18:14.670
Sebastien Perusat: You all your complete license balance from agile, as described so that’s where you get your enterprise management pack your workspace addition your maintenance.

00:18:15.300 –> 00:18:25.770
Sebastien Perusat: assigned automatically by order, processing and where you would look for hardware that you want to remove from your lessons in balance, because had was.

00:18:26.490 –> 00:18:29.880
Sebastien Perusat: defective or went to another customer and you were to move that.

00:18:30.570 –> 00:18:45.720
Sebastien Perusat: So basically you would like to remove the license from is as important, you can you go to your back to your product pack you search for the hardware and then you remove the hardware from the pack, you have to confirm small user license agreement that you are doing that.

00:18:46.740 –> 00:18:49.980
Sebastien Perusat: In the right context and that the license will be deleted locally.

00:18:52.020 –> 00:18:58.800
Sebastien Perusat: And now you would expect that, by using us lesson security or the automatic licensing deployment.

00:18:59.310 –> 00:19:05.160
Sebastien Perusat: that’s your mess were recognized or that step and will perform a local deletion of the license.

00:19:05.670 –> 00:19:19.680
Sebastien Perusat: And that’s not the case and that’s what we covered a couple of seconds, so you can definitely fast forward a little bit now i’m just showing that the devices to keeping keeping the license and that the license is just removed from our ad.

00:19:20.970 –> 00:19:34.710
Sebastien Perusat: And if you look at the licensing information of your endpoint so you go to your agile us console you got to your main device that you want to look at you have your main window where you’re looking at the asset information that you want to look at.

00:19:35.340 –> 00:19:42.930
Sebastien Perusat: You see, that the device is still holding to lighten that you just removed, even if the license buttons it’s showing that it’s not there anymore.

00:19:44.160 –> 00:19:53.850
Sebastien Perusat: The local about window, which is usually enabled on the Atlanta pond if not disabled somewhere else will tell you also that the devices holding classes.

00:19:54.630 –> 00:20:03.690
Sebastien Perusat: And that’s where we perform a couple of a couple of steps so you can fast forward to the next step and the police right so just a little bit backwards.

00:20:05.160 –> 00:20:23.010
Sebastien Perusat: i’m opening a local terminal so you can go to the edge of setup or in a profile go to accessories terminal and add a terminal session, which is a command line was a plus button you login as root user and then there is a mount point which is called license with a.

00:20:23.580 –> 00:20:26.730
Andy Whiteside: He said let’s let’s take this moment to tell all of our listeners that if.

00:20:26.730 –> 00:20:41.460
Andy Whiteside: You get to a terminal which may or may not be able to happen, but if they can get to one and or ssh and then login as root with root being the username slash password go back and listen to a previous podcast where we told you how to fix that turn it off yeah.

00:20:41.550 –> 00:20:49.500
Sebastien Perusat: Exactly, so the root user i’m speaking I will thank you for pointing out is the administrator use of you and Park, yes or public.

00:20:49.920 –> 00:20:56.940
Patrick Toner: yeah I was gonna say you know it’s probably worth mentioning to like the you know, this is a so I jealous is a is a read only.

00:20:58.080 –> 00:21:08.130
Patrick Toner: partition is you know file system, but there are certain partitions that are rideable so this one you’re showing them here would be irritable partition and something that persist, through a reboot.

00:21:09.360 –> 00:21:18.750
Sebastien Perusat: it’s definitely not writing about default but that’s exactly what I wouldn’t do in a couple of seconds it’s remounting that petition in irritable mode so.

00:21:19.290 –> 00:21:28.320
Sebastien Perusat: i’m just described, on this screen how to get there, so it’s slash licensed slash and he has a slash licenses without the path to the lessons files.

00:21:28.860 –> 00:21:44.430
Sebastien Perusat: And they are you have a couple of clicks that link files on the fact that I mentioned the beginning it’s all the lessons that the US will deploy to end on via different mechanism, and also the emp so even the subscriptions are there.

00:21:45.540 –> 00:21:59.040
Sebastien Perusat: So what we’re doing there is trying to delete a specific link file because i’d want to check out that device, and I just tried to remove it was a comment, which is called em and then the name was Eric fire.

00:22:00.180 –> 00:22:09.330
Sebastien Perusat: This query will tell you that the file system as read, only which is great because we don’t want to be able to manipulate any kind of files into file system like Patrick mentioned.

00:22:10.170 –> 00:22:20.700
Sebastien Perusat: And that’s the reason why i’m using a comment that is called mount which is basically or whatever on every Linux distribution even unix where you can.

00:22:21.390 –> 00:22:39.300
Sebastien Perusat: integrate a Dr integrate a petition integrate a file system into your your computer and i’m just remounting the Mount on which is called a license license into air w which is read and write mode and then i’m able to delete that license.

00:22:40.980 –> 00:22:42.210
Sebastien Perusat: So now, you might ask.

00:22:43.230 –> 00:22:44.730
Sebastien Perusat: If that reads such complicated.

00:22:45.810 –> 00:22:46.710
Sebastien Perusat: Yes, and no.

00:22:47.910 –> 00:22:52.320
Sebastien Perusat: that’s a step that you can perform it will speak about one device, and you want to test something by your own.

00:22:53.070 –> 00:23:02.100
Sebastien Perusat: Just be aware that we have profiles pre configured on our knowledge base which as soon as you input them to the dms and assign them to a device.

00:23:02.670 –> 00:23:16.950
Sebastien Perusat: will delete a specific use case like only the emp only the workspaces addition all licenses and so on and so on, so, just in case, if you want to do that what we’re showing on the screen, is what is automated in the profiles.

00:23:17.970 –> 00:23:24.780
Sebastien Perusat: But sometimes not available if you want to do it by on on the end point because they don’t have the the syntax by Fiat.

00:23:25.650 –> 00:23:48.900
Sebastien Perusat: So i’m just then remounting the petition in a read only mode, which is what we expect to be the standard, it would set to read only again after reboot, but if you want to use the device immediately for something i’m recommending to do that before we before working on the petition.

00:23:51.540 –> 00:23:53.250
Sebastien Perusat: So what i’m doing now.

00:23:54.510 –> 00:23:58.440
Sebastien Perusat: is to just double check that the.

00:23:59.160 –> 00:24:05.340
Sebastien Perusat: Enterprise Pack was integrate into the license fan voted on the second.

00:24:07.230 –> 00:24:12.060
Sebastien Perusat: i’m checking the validity is to them i’m seeing a small mistake in the video, by the way.

00:24:13.470 –> 00:24:14.910
Sebastien Perusat: So if you are seeing that.

00:24:15.990 –> 00:24:20.700
Sebastien Perusat: i’m putting everything in one row with something that you might not even notice but.

00:24:22.050 –> 00:24:32.190
Sebastien Perusat: i’m putting the reader right and putting the deletion of enterprise packs in one line and that’s basically what we’re doing in the profile that we’re delivering as a knowledge base.

00:24:34.260 –> 00:24:49.380
Sebastien Perusat: So i’m just double checking now that what I wanted to get deleted is definitely away and that’s what i’m confirming right now, they have just my workspace edition feature set left instead of all the enterprise management pack information that before.

00:24:51.690 –> 00:24:51.870
Andy Whiteside: that’s.

00:24:52.110 –> 00:24:53.010
Sebastien Perusat: Pretty complicated.

00:24:53.250 –> 00:24:56.880
Andy Whiteside: set of say that last piece again you’re checking that you only have what remaining.

00:24:58.080 –> 00:25:09.630
Sebastien Perusat: On, you have my workspace edition, and my maintenance left since the goal of my of my licensing portal deletion was to remove a device from an enterprise management pick.

00:25:09.750 –> 00:25:11.640
Sebastien Perusat: So what Patrick mentioned shared workspace.

00:25:11.940 –> 00:25:17.340
Sebastien Perusat: cemetery track and azure cloud gateway and have no wanting to double check that it’s definitely gone recording.

00:25:17.790 –> 00:25:27.030
Andy Whiteside: And that can be like you have 1000 licenses and you have 800 of them using workspace and only 200 of them using workspace and enterprise back right.

00:25:27.660 –> 00:25:38.220
Sebastien Perusat: yeah yeah so I know it’s painful I know it’s complicated and silly bit complex but by using the profiles it’s getting a little bit easier.

00:25:38.850 –> 00:25:55.920
Sebastien Perusat: Even if it’s not perfect and can just repeat myself, we are working on it, we get the feature asked quite often in Georgia Community we’re getting it even more from from the customer base on enterprise customers and we’re working on it, I promise.

00:25:56.730 –> 00:26:07.020
Andy Whiteside: So is that part of the movie to subscription and using api’s or just make those types of things more controllable and seamless from the end user perspective and really more on the.

00:26:08.040 –> 00:26:10.530
Andy Whiteside: Systematic side to be able to handle going forward.

00:26:11.220 –> 00:26:20.730
Sebastien Perusat: yeah that’s exactly the goal, and we are doing a great step in that direction, by using our new licensing model, since we don’t have to deliver.

00:26:21.330 –> 00:26:39.000
Sebastien Perusat: Up to three or four different files for different use cases we just have one subscription which is doing more, as everything and that helps in that direction, and as soon as we will launch the US to have and was 12, which is still a bit secret, we do expect that quite soon after GA.

00:26:39.630 –> 00:26:39.900

00:26:41.250 –> 00:26:46.980
Andy Whiteside: If I could, if I could suggest maybe a title change here how to remove an item os license from.

00:26:48.120 –> 00:26:48.240
Sebastien Perusat: The.

00:26:48.270 –> 00:26:52.770
Andy Whiteside: portal and the device because, as you started going through that like is.

00:26:52.770 –> 00:26:57.690
Andy Whiteside: It nice trick, and then I said Well, no, he started in the portal, so I don’t know yeah you’re.

00:26:58.680 –> 00:27:07.110
Andy Whiteside: right but it’s probably a like if I was a SIS admin looking for specifically what you just did I might might gloss over this, and it really was valuable content.

00:27:08.730 –> 00:27:11.520
Sebastien Perusat: that’s definitely true Thank you for pointing that out.

00:27:12.030 –> 00:27:15.870
Andy Whiteside: Oh say it down here yeah maybe maybe don’t see it later.

00:27:16.710 –> 00:27:21.780
Sebastien Perusat: The agile your math lessons bottle command line, but it was mentioned touch touch key that’s true.

00:27:22.140 –> 00:27:22.920
Andy Whiteside: yeah that’s good.

00:27:24.630 –> 00:27:29.640
Andy Whiteside: Well, Patrick you seen this comments questions around what said I just did further.

00:27:30.300 –> 00:27:38.100
Patrick Toner: Further acknowledgement yeah you know it’s just something that i’ve had to use not frequently, but you know periodically through the years right because.

00:27:38.520 –> 00:27:49.200
Patrick Toner: You do come into situations, you know said mentioned the starter license for example, you know, sometimes users, they just want to test that I gel they get the starter license that’s good, for I think.

00:27:49.650 –> 00:27:51.090
Patrick Toner: What is it said, like two weeks.

00:27:51.360 –> 00:28:06.510
Patrick Toner: Out of the box something like that it’s just a very stripped down version of the license that you know, none of the unified communications will work, one of the Codex will work but it gets you, you know quote unquote working solution.

00:28:07.560 –> 00:28:17.610
Patrick Toner: where you can do some basic things, but sometimes when you have the starter license in place i’ve seen where these was like okay Now I want to pull down a license or Now I want to pull a production license.

00:28:17.970 –> 00:28:27.990
Patrick Toner: And if it there’s a weird disconnect because the os is not looking for a new license so you have to go in there and remove this started license so definitely a useful.

00:28:29.100 –> 00:28:37.680
Patrick Toner: You know that this is a useful process, you know if you go from os 10 to ios 11 you might run some of those issues or you might just want to clean it up, you might have like.

00:28:37.920 –> 00:28:38.280
Patrick Toner: You know.

00:28:38.310 –> 00:28:43.470
Patrick Toner: Three four different licenses in there and just say hey just to clean up all the ones are not using get them out of there.

00:28:44.430 –> 00:28:47.760
Patrick Toner: Definitely useful process here yeah.

00:28:49.740 –> 00:29:01.260
Andy Whiteside: Well guys, I appreciate it, thank you, this is stuff I needed to see and know how to refer back to, as we have clients that come across these types, as you said, as always, really good job, making it digestible and relevant.

00:29:02.160 –> 00:29:06.510
Sebastien Perusat: I hope so, and you just see I just saw that you’re using a chromebook, why not naturalist, by the way.

00:29:07.830 –> 00:29:13.380
Andy Whiteside: Well, actually i’ll pull this out, it has one of these in the USB slot.

00:29:14.070 –> 00:29:21.120
Andy Whiteside: And I can’t remember why I didn’t use it, but this morning I woke up you know not my house not my office, and this is the only device, I have here.

00:29:22.710 –> 00:29:32.220
Andy Whiteside: For the sake of time I forget what it was, but it was something Oh, I know it was I could boot from this thing, but I Google makes it really hard to boot from it easily every time so I have to go in and do some kind of.

00:29:32.250 –> 00:29:39.750
Andy Whiteside: Okay, my knowledge, have to go in and do some type of reconfiguring of the bios frequently in order to keep it moving from this i’m trying.

00:29:39.780 –> 00:29:40.470
Sebastien Perusat: Okay got it.

00:29:40.680 –> 00:29:45.000
Andy Whiteside: But it’s a it’s not an agile thing is a new thing where they made it more difficult, so I got.

00:29:46.110 –> 00:29:46.860
Andy Whiteside: I just roll with it.

00:29:47.130 –> 00:29:52.560
Andy Whiteside: But if I go into my office 34 inch G all in one buddy from I jealous of next week i’ll be on.

00:29:52.980 –> 00:29:54.690
Sebastien Perusat: love it Thank you.

00:29:56.490 –> 00:30:02.640
Andy Whiteside: Alright guys appreciate the time I gotta jump to another call real quick, but, as always, thanks for the content and being part of Community.

00:30:03.930 –> 00:30:05.430
Sebastien Perusat: i’m happy to be there, and thank you guys.

00:30:05.820 –> 00:30:06.510
Patrick Toner: Thank you guys.

00:30:07.170 –> 00:30:09.720
Andy Whiteside: So I guess go enjoy your show next week.

00:30:10.530 –> 00:30:11.370
Sebastien Perusat: yeah that’s right.

00:30:11.880 –> 00:30:12.600
Andy Whiteside: Thank you address it.

00:30:13.890 –> 00:30:14.070
Andy Whiteside: Now.

00:30:14.640 –> 00:30:15.180

00:30:16.650 –> 00:30:19.140
Patrick Toner: Let me i’ll let you down the vacation starts when i’m done moving.

00:30:20.820 –> 00:30:22.230
Patrick Toner: Maybe another two months here.

00:30:22.890 –> 00:30:25.320
Andy Whiteside: I don’t envy that at all, I guess i’ll go with.

00:30:25.740 –> 00:30:26.190
Patrick Toner: You guys.

00:30:26.370 –> 00:30:27.030
Sebastien Perusat: To do right.