45: IGEL Weekly: How to Use the IGEL Community on Slack

Apr 5, 2022

The IGEL Community leverages Slack as our daily give and take platform. It truly is a beautiful platform for communicating with each other, and in four years together, we have posted over 300,000 messages. 

If you are new to Slack or even a seasoned pro, you might have thought, “Do you ask yourself whether I need all these annoying notifications from Slack?”  Or do you ever get the desire to punch your keyboard when using the Search function? (BTW, Slack has a super powerful search engine once you know how to use it.)

Host: Andy Whiteside
Co-host: Sabastien Perusat
Co-host: Chris Feeney
Co-host: Patrick Toner


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Andy Whiteside: Everyone welcome to episode 45 of Idaho weekly i’m your host Andy whiteside this week is a Community edition, so we bounced these back and forth one week is.

00:00:10.860 –> 00:00:17.730
Andy Whiteside: Corporate focus blogs, and the next week is Community focused blogs, so of course if we’re doing community that mean says here, he said how’s it going.

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Sebastien Perusat: i’m pretty good winter is coming back to Europe so it’s been pretty cold outside.

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Sebastien Perusat: But i’m doing fine thanks for asking.

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Sebastien Perusat: Okay, as well.

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Andy Whiteside: I did Europe but i’m definitely gonna come during I think the summer, because it sounds like a sounds like you guys have great summer weather.

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Sebastien Perusat: yeah that’s almost the only paddles a yellow we have good weapons, but yes.

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Sebastien Perusat: I would definitely recommend to come in summer yeah.

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Andy Whiteside: Well, that you’re part of Europe now how far do you have to get South in Europe before the weather becomes much more moderate.

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Sebastien Perusat: I would say 200 kilometers yeah don’t come and then you get to meet the Syrian weather, which is pretty warm not so treatment, and you will go to Greece, Italy, Spain and yeah from the pure geographical position, I would say 200 kilometers then it’s getting better yeah yeah.

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Andy Whiteside: Well, you and you guys don’t have to craze not too too hot and it’s not too too cold either there right where you looking at that that’s right.

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Sebastien Perusat: The one year last year was pretty pretty fine, but just before we had some some peaks but it’s nothing comparable to to the US, so we speak about degrees.

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Sebastien Perusat: Celsius in that case so it’s about 38 might be the hottest moment that you get in summer, maybe 40 degrees, but not more than that would have to double check what what it means an intro and I, to be honest, but I can double check that.

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Andy Whiteside: You know that’s one of the biggest technology conversations I like to have with people is how big of a technology impact has played on the world and that really comes down to the ability to heat and cool your House.

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Andy Whiteside: You know if you go back 50 years ago certainly 100 years ago but 50 years ago, you know you couldn’t cool your House.

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Andy Whiteside: And you couldn’t heat efficiently your House, so you had to live somewhere where it wasn’t too too hot and it wasn’t too too cold and that makes sense, why the population basis ended up where they are.

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Sebastien Perusat: Okay.

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Andy Whiteside: I live in south of the united.

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Andy Whiteside: I live in the southern part of United States people come here now, and say Oh, this is a great place love living here, I was like what you would love if we didn’t have air conditioning.

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Chris Feeney: So funny because right now i’m not on that point i’m training.

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Chris Feeney: primarily for a race in September but.

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Chris Feeney: Building a base of miles.

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Chris Feeney: now’s the time to do, because when summer hits you get the dew points up and it’s like.

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Chris Feeney: You know you walk outside and it’s already sweating like crazy you don’t want to be training and that type of weather if you already haven’t built your base it’s it’s difficult enough but.

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Chris Feeney: yeah the summer humidity hits in the south, was this part of the country it’s air conditioning is a blessing for sure.

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Andy Whiteside: You wouldn’t survive without any the population base growing in the South is 100% attributed air conditioning and it wasn’t we didn’t have air conditioning, it would not be happening period.

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Chris Feeney: is true.

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Andy Whiteside: So Okay, so that was the voice of crispy Chris is with us every week, whether it’s a corporate or community and Chris is the local sales engineer for the in the carolinas but he covers the whole country, helping to support the agile channel Chris how’s it going.

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Chris Feeney: it’s going great i’m great i’m excited.

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Chris Feeney: gosh can’t believe we’re at the end of March here.

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Chris Feeney: Tom has been flying by this quarter for sure so.

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Andy Whiteside: As the the slogan time marches on is it’s true you can’t stop it, you don’t want to stop it, I mean the alternatives, not as good but.

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Andy Whiteside: It certainly does fly by when you’re busy for sure well speaking of transitioning we have with us who’s on mute right now, just so you notice.

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Andy Whiteside: Patrick toner, who is a is INTEGRA employee former employee and well known in the world of I gel and in user computes and patricks in the process of moving from the Philadelphia area down to Florida.

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Andy Whiteside: I don’t know yeah guys if he understands what Florida summers are like but I guess he’s gonna go find out.

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Patrick Toner: yeah I was gonna say that’s a pretty good segue they’re talking about air conditioning and moving to warmer climates so yeah right Well, first of all thank you for having me good to be here.

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Patrick Toner: But yeah you know we’re in the process of selling our House right now up here i’m actually a little displaced him in a friend’s house recording this.

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Patrick Toner: So if you see me go on mute just because there’s a little bit of construction going on in the background, but uh yeah yeah we’re we’re heading heading South Florida weather air conditioning is a requirement for sure that was number one requirement for the House, we look for.

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Andy Whiteside: Where you’re going to be somewhat close to the ocean so we’ll get moderated a little bit, but it’s still you know, five months of thinking you’ve moved to hell probably.

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Patrick Toner: Close this True, this is my wife’s family lives we’re going to the jacksonville area my wife’s family.

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Patrick Toner: lives there and they they’re showing me oh yeah we’re close really 20 minutes from the beach stays Nice and moderate and summer we’ll see we’ll see I haven’t actually been down somewhere yet so we’ll find out one way or the other.

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Andy Whiteside: My worst Florida experiences are like Orlando in July and it’s not close to the ocean, and it is, it is hot.

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Chris Feeney: yeah I remember my first time down there, I was like you’re going to need a shirt for the morning and a shirt for the afternoon.

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Andy Whiteside: Change clothes, when you walk from the House to the car.

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Andy Whiteside: But now I think being close to the ocean you’ll get it so Patrick again is one of the architects here is INTEGRA Patrick will be helping to facilitate this.

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Andy Whiteside: podcast when he can make it, and when I can’t make it he’ll be the host and he’ll help moderate these Community and corporate podcasts we do what I do every week.

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Andy Whiteside: So we talked before we hit the record button and said, has recently recorded a blog set was it a is it a is it a blog or vlog that you did.

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Sebastien Perusat: That gets a rock into what’s a video blog would fit perfectly yeah.

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Andy Whiteside: And in that case we you know way we talked about it might as well be a blog, but we do have you do have videos for this and, and this is going to be a little unique that the title of this one.

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Andy Whiteside: from March 29 is how to use the eye gel community on slack which you know to some people might sound okay what’s the big deal but slack is a beast and depending on who implemented what what.

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Andy Whiteside: version but, however, it was implemented and constructed is really up to the human beings that own it, and some people do it one way, some people would do it a different way, this whole concept of these.

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Andy Whiteside: Digital digital collaboration areas they do what they do, but how you implement and how you use it is completely up to the person who architected it and so.

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Andy Whiteside: The point today is to kind of walk through what the ideals done with adobe which by the way, I was thinking about this a lot last night and.

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Andy Whiteside: You know, some obviously citrix flat out citrix really screwed up their community, they did not.

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Andy Whiteside: support it and pursue it the way I Joe has and support it from a corporate perspective and they kind of just outsource it to another company, and it is nowhere near what it could be, or should be.

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Andy Whiteside: And you know Shame on them for not investing in it themselves where they should have I just done a great job.

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Sebastien Perusat: I mean if we compare that to stick up then definitely Thank you very much for that.

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Sebastien Perusat: But yeah it’s almost just idle employees, but unknowingly but just idle enter, yes, who are speaking about their own problems solutions discovery’s.

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Sebastien Perusat: and showing all that Informations in one collaboration tool can get quite messy and that’s the reason why we introduced some pretty smart rules, how to handle a new message, how to handle.

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Sebastien Perusat: information sharing, but that’s the route that we deliver but beta data slack client itself has a lot of features and i’m always hearing that it’s difficult to find something it’s difficult to get an overview it’s difficult to.

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Sebastien Perusat: pick out a specific topic and that’s the reason why we create that that video.

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Sebastien Perusat: Obviously the slack tutorial from today is not meant to be watch from minute 02 minutes certified because the video is taking up a 35 minutes and it’s extremely long and we thought about splitting it up in different sections and different videos.

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Sebastien Perusat: And we took the first one, so we said Okay, we make one video with different chapters with different sections where people can jump from topic to topic because.

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Sebastien Perusat: Some people already are using slack for months years and, as a Community support in utah so we try to cover everything one video yeah.

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Andy Whiteside: Well, the fact that I Joe has at least two that I know of employees that are responsible for making the Community happen and making sure it’s a taken care of properly.

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Andy Whiteside: that’s important and it’s really good to have internal people who work with the rest of.

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Andy Whiteside: The team or the rest of the Community to make sure it’s handled properly and, like in this case here, you know, there are people that struggle with finding.

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Andy Whiteside: Things within the Community on the slack channel, so you took it upon yourself and to come up with a video that helps people understand how it was put together so that it a little more transparent and more where it makes more sense to people yeah.

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Chris Feeney: yeah we partner side we get that a lot.

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Chris Feeney: In and they they may have heard about it, they may not be using it, and so my colleague RON that.

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Chris Feeney: he’s a heavy user of it, but he he says, you know if i’m looking for something he has sort of his places that he starts he goes to the Community searches in the slack channel or there’s a great site said I don’t know if he put up the archives that I Joe Community calm, I think that is.

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Chris Feeney: An amazing place because it is archiving in on a web page, you can see, and search.

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Chris Feeney: What conversations are happening, and if you find one that’s an interesting, you can click on it and then go right into the slack APP itself and see what what it was, and maybe you’ll find your answer there perhaps but there’s always if you can’t there’s a lot of people think.

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Chris Feeney: said remind me, what is the average response time to a question when it gets posted in the Community.

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Sebastien Perusat: It depends if it’s from the from the time period, but all we about between five to eight minutes.

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Chris Feeney: eight minutes that’s pretty to.

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Chris Feeney: know.

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Andy Whiteside: So.

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Sebastien Perusat: Let me start with this so first.

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Andy Whiteside: Paragraph it says the I took me leverage the slack a daily our daily give and take, given take platform that’s awesome.

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Andy Whiteside: it’s truly beautiful platform communicating.

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Andy Whiteside: With each other and and for four years now together.

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Andy Whiteside: And we have posted over 3000 messages The good thing is there’s 3000 messages and other things more than 300 300,000 sorry 300,000 messages the bad thing is i’m looking for one thing at that very moment how am I going to find that one thing.

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Sebastien Perusat: that’s the perfect question that we’re covering that video I mean that’s also one approach how people are getting in touch with data Community because all of them are not 10 years old.

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Sebastien Perusat: 10 years in santee agile customers they’re pretty new and there may be just evaluating the product and what is first thing that you will do you go to Google to duck duck to whatever search engine that you like, and you enter a keyword and say idol.

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Sebastien Perusat: And until I would say 2000 19,020 there wasn’t a really good option, because slag as a black box and know search engine has an access on it.

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Sebastien Perusat: And they’re going to call us David seaver created let’s say kind of API for that, which gives us the ability to anonymize the tech that you’re covering from SEC into Google and adding the main thread link to it so as soon as you hit one such parameter in in Google it’s highly.

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Sebastien Perusat: probable that you will hit agile Community archive link because yeah obviously we have under now 8000 members.

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Sebastien Perusat: said 300,000 messages, so we have I don’t know how many threads, but I would say about 100 100,000 so it’s pretty impressive how much information, you can get back into into Google or other search engines through that API.

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Andy Whiteside: yeah for the for the concept of the the podcast here I just did it I said I don’t I didn’t mean to Google that I Joe community, and then I typed in what I was looking for in the very first real thing that popped up not but two links down was archive that explained how to do it yeah.

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Andy Whiteside: Patrick you know your history on the idol side now there’s INTEGRA side, I mean what have you seen people getting out of the Community that they can’t get from other communities.

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Patrick Toner: yeah you know, I was thinking through it, you know I can’t wait, what is the what’s the Canada users up to, because I think over the years i’ve seen it grow just tremendously.

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Patrick Toner: You know, and then, of course, you know you know sales guys what kind of throwing numbers out there, so it’s over 4000 or 5000 I think it’s grown so quickly.

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Patrick Toner: You know that it’s just it’s what does that up to you, do you guys know offhand.

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Chris Feeney: I think.

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Patrick Toner: i’ve mentioned 1000 1000 yeah somebody yeah.

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Sebastien Perusat: it’s awesome members.

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Chris Feeney: yeah just just for compares i’ve been an agile for years.

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Chris Feeney: At the end of April, when I got here my first event was citrix synergy which was like a week after I started Patrick you actually we started saying week, four years ago.

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Chris Feeney: I want to say, said that it was about 1000 members, four years ago, so do the math that’s 8000 people who probably all have questions that you’re thinking I can’t figure out this.

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Chris Feeney: In Idaho and maybe somebody is already asked that question if you’ve been in tech long enough.

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Chris Feeney: You know if you ever think i’m the only one ever dealing with this your you just don’t realize, there is a larger Community out there, that has banging their heads, sometimes trying to figure something out or happy to help.

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Chris Feeney: And I think that’s really key you know Doug brown his leadership, honestly, you know what I love about Doug is he knows that you know the person that.

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Chris Feeney: doesn’t hold on to that knowledge like it’s mine, you know, this is my power you share that that is exponentially more powerful and that’s what the Community is all about.

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Andy Whiteside: The Chris that’s one of the top criteria I give people when they’re trying to decide, you know what technology they’re going to use in any space.

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Andy Whiteside: Is what’s the Community like can you can you Google, for your answer, or do you have to open a support ticket every time you need help with something yeah.

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Chris Feeney: And we run into that I mean certainly by jail, we sell through the Channel we don’t sell direct and so we have.

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Chris Feeney: Obviously he’s until you’re at the very top, and those are elite partners, but we have some smaller ones that are getting used to working with you they’re not aware of all that’s available to them.

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Chris Feeney: And if they happen to open a support case you know they might have the lower level support which is you know it’s not Tony you know it’s not an eight minute response time thing right.

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Chris Feeney: but very often they can find the answer to what they’re looking for by going to the Community and and we can encourage them to to leverage that to their to their utmost ability.

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Chris Feeney: So.

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Chris Feeney: Anyway, that’s some point, their knowledge will grow and, unlike anybody stick around long enough so but it’s it’s grateful to have a place like this and guys like Doug and said, you know managing it and, obviously, keeping it very fresh and active yeah.

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Patrick Toner: I think, to add to that, too, I mean there’s you know you think big idea like connects to so many different things it goes in so many different verticals peripherals.

00:16:01.830 –> 00:16:11.580
Patrick Toner: different pieces of hardware, so you know if it’s always the first place I check i’ll go in the Community and search, you know if there’s a hardware, you know model number and i’m just really having an issue with it.

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Patrick Toner: Because there’s probably some we have 8000 users there’s probably someone out there who’s posted about it.

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Patrick Toner: So I just think it’s such a powerful tool, the other The other thing is worth mentioning and i’m sure i’m sure we’ll get into it is the custom partition store, which is so awesome I think in the last year that was built right Chris.

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Chris Feeney: yeah what we mean it’s a sort of a there’s a link to it here on the website, but but.

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Chris Feeney: The majority of where that lives is on github and my colleague RON Nair who who’s not on right now, he he’s been helping with with that a lot, especially if you know basically there’s a Linux APP that somebody is trying to figure out, can I run an eye gel.

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Chris Feeney: He often will go through and kind of help, or have the tools to kind of here’s what you need to do if you want to try to build it yourself.

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Chris Feeney: You know the biggest thing that i’ve seen with, that is, you know it’s applications right applications have often.

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Chris Feeney: Other requirements in order to work well, maybe it’s a library of this or whatever, maybe that library already exists and I jill’s operating system, maybe not.

00:17:12.900 –> 00:17:20.130
Chris Feeney: And so he’s he has a process he’s helped figure out where you know you can go and see what does it require.

00:17:20.520 –> 00:17:29.520
Chris Feeney: And then go and then build this script that will go and pull this all together and then actually go and package up the the custom partition.

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Chris Feeney: And zip it all up so that it’s now ready to be installed so it’s actually pretty cool you can learn a little coding and how things are working behind the scenes, but that is a great tool it’s on the github site which.

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Chris Feeney: i’ll put a link into the chat here we can pull it up, if you want, but that is a place, you should absolutely get familiar with a lot of great information and other things that Community members have shared not just your voice.

00:17:57.150 –> 00:18:02.820
Andy Whiteside: So guys I gotta I gotta pull us back to the topic here we’ve I think we’ve done a good job of covering the I joke community and the fact that.

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Andy Whiteside: it’s using slack and then I gel is doing a great job of investing in it let’s um so said i’m not going to try to walk through the videos too long, this time, but let’s.

00:18:10.830 –> 00:18:25.020
Andy Whiteside: Cover topics that you’ve called out here after the introduction, the next one is start the Web clients are start the client web plus desktop I think you’re really saying go through the Web browser or go through the desktop APP right tell tell us what you mean by that.

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Sebastien Perusat: That part of the.

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Sebastien Perusat: that’s almost rights, we have to the you get the issue from time to time that people not allowed to use like their company network.

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Sebastien Perusat: So i’m just trying to share with them how to use slack not only from the slick client itself that you can use on Linux windows MAC os.

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Sebastien Perusat: And also, on your ios or android phone, but you can also just open a web page and you don’t have to install something you don’t need to insert some plugins everything is inside of the website so.

00:18:55.440 –> 00:19:13.050
Sebastien Perusat: i’m just trying to share with them some some some thoughts about how to check how to test the connection and just to get rid of the connection issues that you might face if you’re using a proxy or a company network so basically at the first thing I wanted to share with them.

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Sebastien Perusat: And one thing done going what users would understand the difference between a.

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Andy Whiteside: windows APP or a MAC APP or Linux APP and using a browser to access that same APP but doing it through you know html.

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Andy Whiteside: But you’d be shocked, especially in the guy word guys that live in my world where you’re talking about citrix and people are confused by the citrix workspace APP versus using a browser to go to citrix workspace.

00:19:38.850 –> 00:19:46.260
Andy Whiteside: In theory, you get mostly the same exact things but not quite and when you’re having a conversation you really got to start with okay are using the APP.

00:19:46.530 –> 00:19:55.740
Andy Whiteside: or using the browser to access the web page and then from there, you can talk about you know what what to expect from that point on, but for the most part slack is going to be almost exactly the same right.

00:19:55.860 –> 00:19:57.660
Sebastien Perusat: Other than yeah right yeah.

00:19:57.960 –> 00:20:09.090
Sebastien Perusat: I must say that smart because of teams doing an even better job than that in that case i’m answer because the Web client is based on the web rtc so it’s pretty much the same as on the on the full blown plan.

00:20:09.690 –> 00:20:18.300
Sebastien Perusat: But that’s another topic just wanted to say that there is no tentative to use these for long client on your on your PC or MAC right.

00:20:19.140 –> 00:20:28.410
Andy Whiteside: So, so now we get to the second topic, and that is how to navigate slack whether you’re going through the APP or through a browser and i’m going to just flat out say it, I.

00:20:28.920 –> 00:20:34.680
Andy Whiteside: I don’t like slack we use it here is integrity I didn’t endorse using it, it just kind of showed up one day.

00:20:34.980 –> 00:20:45.810
Andy Whiteside: And I had two different factions using it, and one was designing it their way the other was designing it their way, and right now i’ve got like channel upon channel that are basically doing the same thing.

00:20:46.050 –> 00:20:56.430
Andy Whiteside: And where, am I going to look for something hell I don’t know I can’t figure it out, so I, I am not a slightly, and not because of the tool but because how we didn’t have control over how we implemented it.

00:20:57.390 –> 00:21:09.330
Sebastien Perusat: But that’s, by the way, a topic that we also having Christie would agree internally on teams, I mean having a stretch for different departments, instead of one unified communication cooperation platform.

00:21:09.990 –> 00:21:18.510
Sebastien Perusat: is pretty manning because we have redundancies between different departments, who have the same topic because you’re working for the same company and then you have differences.

00:21:18.780 –> 00:21:28.950
Sebastien Perusat: How to deal with that that’s something that we try to cover also on the on the agile Community because we were thinking hey should we use a national committee in German, maybe because not everyone speaking English.

00:21:29.790 –> 00:21:37.560
Sebastien Perusat: Look at me i’m not speaking, the best English in the world i’m not writing it either so maybe people might be scared about writing something unique.

00:21:37.920 –> 00:21:48.720
Sebastien Perusat: The first thing that we thought about, and then we said no, because if we create a separate workspace only for German, then we will lose a lot of information in the general slack client.

00:21:49.290 –> 00:21:57.510
Sebastien Perusat: And same for all the topics, so we create an agile so 11 or upcoming alger was 12 channel for that no because.

00:21:58.140 –> 00:22:09.960
Sebastien Perusat: Sometimes it’s related to the US, so we just try to cover a general more generic approach about saying we have I don’t know 15 different categories of topics where we can ask a question.

00:22:10.500 –> 00:22:20.040
Sebastien Perusat: And then we have, I will cover that a bit later on channels, where we, as an employee are sharing information with you so announcement you product etc so.

00:22:20.610 –> 00:22:29.100
Sebastien Perusat: The first time when you start the second job you’ll get maybe killed about for too much information at one time and that’s what we’re trying to.

00:22:29.550 –> 00:22:41.970
Sebastien Perusat: do right now on the the tutorial to explain how to find the correct information that is the correct part of the standard is interesting for you and that’s how we how we navigate from channel to channel.

00:22:44.730 –> 00:22:51.720
Chris Feeney: yeah I think I just add yeah we use teams internally for a lot of information, and I think.

00:22:52.920 –> 00:22:59.760
Chris Feeney: To andy’s point earlier if you don’t have control over how that is especially building out channels or.

00:23:00.270 –> 00:23:08.250
Chris Feeney: If too many channels get built and people aren’t quite sure where to go what ends up happening and, certainly, as is a chat.

00:23:09.210 –> 00:23:17.700
Chris Feeney: thread ends up that’s not inside of a team site necessarily and then a lot of information is put into that and I think part of this is training right because.

00:23:18.240 –> 00:23:27.210
Chris Feeney: i’m i’m pretty sure that if you post in slack you can actually tag it to maybe different channels, perhaps, so that it shows up in different places.

00:23:28.470 –> 00:23:34.830
Chris Feeney: But I think if there’s anything that I, maybe I think impressed me from Okay, where do I get stuff you know because there’s this idea.

00:23:35.370 –> 00:23:39.450
Chris Feeney: google’s idea of just a amazing search engine right a they have.

00:23:39.750 –> 00:23:47.970
Chris Feeney: Obviously, their web thing, but they had a client, you can install and you could search for Microsoft picked up on this indexing thing that picks up on all kinds of things right.

00:23:48.270 –> 00:23:58.530
Chris Feeney: Even now, like this morning I searched for keywords like where’s that PowerPoint file and I knew roughly the word for it and I typed it figured it out in like two seconds so.

00:23:59.010 –> 00:24:10.260
Chris Feeney: You know if you’re not quite sure what channel to go or the Informations there you know that’s that’s a way to kind of navigate and figure things out just use a search, it will actually I skipped ahead sorry i’ll pull back and.

00:24:13.920 –> 00:24:15.600
Andy Whiteside: I literally use the Google search.

00:24:16.140 –> 00:24:29.100
Andy Whiteside: And I mean, and I did find what I was looking for, which is that’s that’s pretty powerful and so said there’s someone at I gel that’s responsible for keeping this thing from being a mess right yep.

00:24:29.940 –> 00:24:31.380
Andy Whiteside: Is that you or somebody else.

00:24:31.680 –> 00:24:33.120
Sebastien Perusat: i’m trying at least.

00:24:33.750 –> 00:24:53.340
Sebastien Perusat: Not not it’s not easy for because we’re dealing with some different personalities and and eagles and even myself so sometimes you are just yeah you cannot be to route, so if you have something to do whatever you wanted him to do, he is not doing it, why you cannot oblige him so sometimes.

00:24:54.450 –> 00:24:57.540
Sebastien Perusat: I wouldn’t have mentioned the name, because obviously not the part of the of the POP.

00:24:58.080 –> 00:24:59.790
Andy Whiteside: All right, that’s how bad.

00:25:01.260 –> 00:25:17.850
Sebastien Perusat: It wasn’t him, and we are using the asking for people to if you answer, or, if you want to post something right of first post and then, if you want to add something or if i’m answering something reply in a threat and that’s something that I recover a little bit later on.

00:25:18.300 –> 00:25:19.020
Sebastien Perusat: Another person.

00:25:19.110 –> 00:25:25.500
Sebastien Perusat: Continually create a new post, new episodes every sentence and fun fact is that.

00:25:26.040 –> 00:25:30.720
Sebastien Perusat: If you want to create a break role in slack it’s possible you just have to know how to do it.

00:25:31.080 –> 00:25:39.540
Sebastien Perusat: And if you don’t do that every time you hit enter for your sentence it created a new post, so we have a know at different posts at one time, and I was always trying to.

00:25:39.960 –> 00:25:43.890
Sebastien Perusat: bring them together again it was just a mess, but that’s yeah.

00:25:44.220 –> 00:25:52.440
Sebastien Perusat: That my main role but i’m trying to call it, but obviously there are also other people like like wrong like if I kind and and other people from their computer David price.

00:25:52.800 –> 00:25:59.970
Sebastien Perusat: What taking a look at it and trying to filter that, especially if it’s not in the European Central European time zone yeah.

00:26:00.120 –> 00:26:06.420
Andy Whiteside: yeah that’s that’s a really indicated for me within my own team, whether people understand what a digital workspaces if they start a new.

00:26:06.900 –> 00:26:18.570
Andy Whiteside: thread every time they say something, and they don’t see that the rest of the team is communicating in one single thread, I have to stop and try to help them understand hey you, you need to go back to email actually I don’t say that that’s, the last thing i’ll say.

00:26:19.650 –> 00:26:20.490
Chris Feeney: Is hilarious.

00:26:23.100 –> 00:26:29.130
Andy Whiteside: So so said I quick time check do you have time to go over the the the hour or do you need to be done.

00:26:29.160 –> 00:26:30.540
Sebastien Perusat: yeah sure okay.

00:26:30.600 –> 00:26:31.050
Andy Whiteside: So i’ve got.

00:26:31.410 –> 00:26:32.160
Sebastien Perusat: 30 minutes but.

00:26:32.220 –> 00:26:36.810
Andy Whiteside: Okay, so we’re gonna have to let you just roll through this we’re never going to get through the 35 minutes of content.

00:26:37.980 –> 00:26:45.960
Andy Whiteside: How to navigate the channels, I think we’ve covered that you guys are policing it we’re doing the best you can did you cover what you needed to on how to navigate the channels actually.

00:26:46.500 –> 00:26:54.690
Sebastien Perusat: Yes, and we will cover a little bit late on what the different channels which proposed each channel has so that’s something we’re covered up here on top here.

00:26:55.680 –> 00:27:07.200
Sebastien Perusat: I was just going through hey you have to click on the term, then you get a message and then, if you get the message will take on the measure, and then you can read it so that’s the most basic approach, how to deal with the client and read a message.

00:27:08.550 –> 00:27:18.780
Sebastien Perusat: Since we have replies to to a post also expanding how to open the reply because if you just see the message what expecting that might be shown.

00:27:19.170 –> 00:27:24.780
Sebastien Perusat: Under the main mess, but isn’t you have to click on the blue replay link and then you get.

00:27:25.710 –> 00:27:41.340
Sebastien Perusat: Right part of your slack clan, then the original answer to that to that thread that’s something that just trying to cover in that section just before going to the main section replying a threat response, not the longest one, but the most important one but an opinion yeah.

00:27:42.090 –> 00:27:47.250
Andy Whiteside: Okay, so i’m kind of lost in where are we at in the the breakouts here.

00:27:48.030 –> 00:27:53.460
Sebastien Perusat: We are at 430 minute for 30 reply in a threat.

00:27:54.810 –> 00:27:57.840
Andy Whiteside: So I think that’s what we were just covering right, making sure people understand.

00:27:58.110 –> 00:27:59.400
Andy Whiteside: don’t start just.

00:27:59.460 –> 00:28:11.910
Andy Whiteside: Just hit reply within a thread and and that’ll make it easier for everybody to understand the conversation and and that’s one thing when the conversations happening, but six months later, oh it’s so much better when it’s all in one place yep and.

00:28:11.940 –> 00:28:18.450
Sebastien Perusat: Besides, that we have, I mean, even if the Community is mostly fun, we also have to create reports and.

00:28:19.080 –> 00:28:33.270
Sebastien Perusat: If a quick report out of her answer time of the amount of messages that we receive we are covering different section, and not only saying we got messages, but we got also a main message and we got replies all that stuff.

00:28:33.720 –> 00:28:42.930
Sebastien Perusat: cannot be reported if you just create one post every time so that’s a really important feature, not only for the structure itself but also if people are searching for specific keyword.

00:28:43.320 –> 00:28:49.470
Sebastien Perusat: And then find the thread, but they don’t see the answer because someone answered in the main thread what i’m doing is usually.

00:28:49.920 –> 00:29:03.780
Sebastien Perusat: i’m copying that were saying when i’m trying to bring everything together again i’m copying the mentor to answer to each poll that this person made that if someone is searching for that he will get back to the meant but we’re all the answers were Rochelle.

00:29:07.080 –> 00:29:08.250
Andy Whiteside: So for.

00:29:08.700 –> 00:29:17.310
Andy Whiteside: yep sorry well the next one, the next section is how to add reactions yeah i’m reactions are supposed to be.

00:29:17.760 –> 00:29:18.870
Constructive money’s.

00:29:20.190 –> 00:29:20.940
Sebastien Perusat: yeah right.

00:29:23.520 –> 00:29:36.030
Sebastien Perusat: Then was meant to be something productive something less fun, but more productive than that case Now we just have a couple of them that we’re using internally for reporting again so.

00:29:37.260 –> 00:29:43.980
Sebastien Perusat: The reaction that we’re adding to to something is really just giving a reaction so mostly fun stuff like a SMILEY.

00:29:44.400 –> 00:29:56.250
Sebastien Perusat: Like something related to the topic like a beer for for the Friday afternoon something like that, so it just mostly giving if sometimes if you write something, especially if you are.

00:29:57.210 –> 00:30:03.060
Sebastien Perusat: Communicating over different countries sometimes if you write a sentence in might be misunderstood and that’s the reason why.

00:30:03.630 –> 00:30:12.240
Sebastien Perusat: Sometimes we’re just adding a reaction to that we’d say okay that might be at a know afraid about what I was writing and then I can say Okay, no was not meant that way.

00:30:12.840 –> 00:30:22.530
Sebastien Perusat: More thinking about that and trying to rephrase and then the other hand, what we have internally, as in but the process that we introduced three or four years ago.

00:30:22.980 –> 00:30:30.900
Sebastien Perusat: As soon as we are seeing that an issue a question a threat was answered positively.

00:30:31.560 –> 00:30:39.840
Sebastien Perusat: So we found a solution for that we’re adding a green checkmark to that i’m not doing that every time because sometimes, the answer is a little bit delayed.

00:30:40.320 –> 00:30:48.870
Sebastien Perusat: But it just give us a little bit of feeding of hate de re enter enough questions in the Community or that something that everything it just opened discussions.

00:30:49.500 –> 00:30:58.200
Sebastien Perusat: And we have also the block which is coming back to our bi weekly call with us and accent our, we have to start.

00:30:58.860 –> 00:31:08.730
Sebastien Perusat: As a reaction and this reaction means that we will create a blog out of it so it’s something that we report, one times a week every two weeks and see okay Is there something new that.

00:31:09.390 –> 00:31:24.240
Sebastien Perusat: duck run or someone or myself matt us something which makes me interesting in a block and then we start the blog creation process, so the direction is for the Community fun stuff for us it’s a little bit of reporting to.

00:31:28.200 –> 00:31:37.920
Andy Whiteside: Not to deviate too much or make time I know we do a lot of times I don’t get it Patrick Chris and the see the value of reactions and have you seen that.

00:31:38.700 –> 00:31:48.060
Andy Whiteside: help you and your customers in terms of trying to figure out what’s what’s the right answer for their searches and their value they’re trying to get out of the Community.

00:31:49.980 –> 00:31:54.570
Patrick Toner: think it usually you know it’s like anything you know when you’re in a message type you know.

00:31:55.410 –> 00:32:07.740
Patrick Toner: platform it kind of validates the answer if you see a bunch of likes see a lot of people celebrating your you’re just like mentally I think it’s like a psychological thing you immediately think Okay, this must be a good answer this must be a good post.

00:32:09.090 –> 00:32:17.220
Patrick Toner: So yeah I mean, I think that you know it’s it’s one of those things it’s kind of like a Maltese and liking messages on your messaging APP I mean it’s something we’re just kind of wired to do now.

00:32:19.170 –> 00:32:19.950
Chris Feeney: yeah I would agree.

00:32:20.970 –> 00:32:23.040
Chris Feeney: If you know we all do you see like you know.

00:32:24.330 –> 00:32:33.630
Chris Feeney: Like a like a message board or something like that suddenly post a question and then multiple answers come about and then somebody closes it out, but then says, this is the.

00:32:35.400 –> 00:32:42.960
Chris Feeney: most popular correct response, or something like that right, and I think you get the same kind of thing with with those reactions.

00:32:45.240 –> 00:32:53.850
Andy Whiteside: yeah it helps right and also helps a i’m a big fan of the the thumbs up button to let me know that the people who I need to read it read it.

00:32:55.140 –> 00:33:01.710
Andy Whiteside: I mean it only takes a second, and it goes a long way towards knowing, you know that they know that they saw it yeah.

00:33:03.630 –> 00:33:11.040
Andy Whiteside: Alright, the next one at 10 minutes eight seconds into the video you talked about how to use the search feature, we talked around it, a couple times so far, but.

00:33:11.340 –> 00:33:22.230
Andy Whiteside: I mean if you can’t if you can’t find what you’re looking for what’s the point i’m extremely valuable piece of knowledge to understand how to you know how to hold your mouth, the right way when you’re looking for something.

00:33:23.040 –> 00:33:25.050
Sebastien Perusat: that’s say he said.

00:33:25.320 –> 00:33:30.210
Andy Whiteside: So if I say how to hold your mouth, the right way to does that make sense to you yeah.

00:33:30.510 –> 00:33:32.070
Andy Whiteside: Absolutely doesn’t American.

00:33:32.220 –> 00:33:36.150
Sebastien Perusat: Saying or not, no, no Doug already mentioned something to me so yes.

00:33:38.460 –> 00:33:39.690
Sebastien Perusat: On the search function.

00:33:41.070 –> 00:33:48.300
Sebastien Perusat: The reason why i’m saying it’s because the reply and sweat one of the most important feature from the slack client that.

00:33:49.680 –> 00:33:56.820
Sebastien Perusat: Even if we’re thinking back to yesterday’s when we released the seven or seven film wealth of freshly new release from our deaf presses.

00:33:58.230 –> 00:34:08.280
Sebastien Perusat: People were already testing that and we got people in the Community, regarding the synaptic touch that which is not working in a level seven, so we have to investigate a bit further, but that’s not the main point.

00:34:09.690 –> 00:34:18.120
Sebastien Perusat: three to four different people ask the same question in I don’t know, maybe half an hour a distance and if I would have.

00:34:18.840 –> 00:34:28.470
Sebastien Perusat: searched for something that I would have first use the search function checks and optics are touchpad checking all the desert post came two minutes ago regarding us was 1107.

00:34:29.700 –> 00:34:33.540
Sebastien Perusat: The mighty something might be better to enter in that, but before creating a new one.

00:34:34.290 –> 00:34:38.850
Sebastien Perusat: So that complaining just explain that you didn’t search engine is extremely powerful to see.

00:34:39.300 –> 00:34:45.030
Sebastien Perusat: Something that is not meant to be placed in this apartment in the first step don’t have to create a ticket just for asking.

00:34:45.330 –> 00:34:52.170
Sebastien Perusat: hey am I, the only one was having that issue, or are they all the people outside who are also facing that kind of issue.

00:34:52.740 –> 00:34:57.870
Sebastien Perusat: And then, if you see that it’s back that it’s a something that needs to be fixed obviously create a ticket.

00:34:58.200 –> 00:35:05.010
Sebastien Perusat: But just asking hey if there’s somewhere COP that was having the same issue, like me, the search function can definitely help and that’s.

00:35:05.820 –> 00:35:18.570
Sebastien Perusat: Something that i’m hearing quite often I kind of found what I was looking find slack i’m say that just for my personal opinion, the search feature in slack is one of the most powerful search functions that i’ve ever seen in a client.

00:35:19.770 –> 00:35:32.220
Sebastien Perusat: I like teams, but it doesn’t give the synchronicity as a slack and if you search something in teams which was posted in the chat and not in not in a in a channel.

00:35:33.690 –> 00:35:40.920
Sebastien Perusat: it’s quite difficult to find it because you just get a piece of the method and have to expand it but you’d see you don’t see the whole context so coming back to slack.

00:35:41.820 –> 00:35:50.520
Sebastien Perusat: You can search for a keyword and you will get a lot of stuff back, obviously, if you search for always 11 makin example, you will get 100,000 posts.

00:35:51.210 –> 00:35:59.910
Sebastien Perusat: But if you search for that combined with another search feature like from double dots at Servicemembers Eric and example.

00:36:00.300 –> 00:36:14.550
Sebastien Perusat: You will get only post from my on the resident stop topic, and then you can go from the date section, or even add maybe specific reaction that was added to that all that stuff can be using the search function.

00:36:15.210 –> 00:36:24.030
Sebastien Perusat: that’s the reason why i’m saying i’m doing search engine a database 10 times 20 times a day, sometimes depends from what i’m doing and.

00:36:24.840 –> 00:36:34.650
Sebastien Perusat: just want to say if you’re using slack and you never use that feature, because you are just navigating through a channel asking a question, please check the search function because it’s it’s extremely powerful.

00:36:36.090 –> 00:36:44.190
Andy Whiteside: He said there’s your job, and they will you to have time so that if someone were to get stuck and they just can’t find what they’re looking for, they can reach out to you or is that is that asking too much.

00:36:45.300 –> 00:36:53.100
Sebastien Perusat: Oh no no definitely piece just to me that’s a, by the way, a topic that we’re covering a couple of seconds, how to read a direct message to someone.

00:36:54.210 –> 00:37:00.780
Sebastien Perusat: Even if you’re not sure where to post something yes just reach out to me too dark and asking hey guys have a question that’s the challenge.

00:37:02.010 –> 00:37:11.910
Sebastien Perusat: There is no wrong term they’re just channels for another purpose but that’s something that also trying to cover but that’s another topic, no to come up with your question and it definitely please reach out to me, in any case.

00:37:12.900 –> 00:37:16.290
Andy Whiteside: He and Chris and Patrick feel free to just chime in and talk over top and ask.

00:37:16.860 –> 00:37:18.360
Chris Feeney: That to that point, I think.

00:37:19.650 –> 00:37:22.440
Chris Feeney: There are multiple people sort of monitoring.

00:37:23.550 –> 00:37:25.800
Chris Feeney: And if it ain’t said.

00:37:27.150 –> 00:37:33.210
Chris Feeney: It might be somebody else that’s very active in the Community that can also help answer or point you in the right direction.

00:37:34.680 –> 00:37:46.080
Chris Feeney: I think sometimes people might be afraid to post something publicly if they’re not quite sure I would just say don’t worry about that everybody’s here to help they’re not you know, we obviously if somebody’s going to try to you know.

00:37:47.430 –> 00:37:58.260
Chris Feeney: use it in a way that it’s not for that, I mean from Doug on down, I mean that kind of behavior is, I would say it’s not existed, but if it were happened to show up.

00:37:58.770 –> 00:38:11.010
Chris Feeney: You know, like sorry that’s not what we’re about here we’re about sharing and helping and so, if you’re not quite sure posted out there, somebody said RON somebody myself whatever will will send you in the right direction.

00:38:11.820 –> 00:38:15.480
Andy Whiteside: Well that’s the thing it’s not only said in Doug which you can private message.

00:38:16.290 –> 00:38:23.580
Andy Whiteside: But give you know be respectful of their time and know that they got a lot of other things are doing but there’s a whole community out here in the in the people and I joked community.

00:38:23.910 –> 00:38:32.850
Andy Whiteside: I mean some they want to help, I can, then, for whatever reason, whether it’s because they want to be the guy who knows it all sometimes that’s where we are in technology i’ve been accused of that maybe once or twice.

00:38:33.120 –> 00:38:46.260
Andy Whiteside: Today, now i’m just kidding but once or twice and at the same time there’s just a lot of people who genuinely just don’t want to see people struggle with something they’ve already struggled with and they’ll chime chime in and a heartbeat to to help you find what you’re looking for.

00:38:46.590 –> 00:39:04.560
Chris Feeney: yeah we haven’t been taught that there are 15 VIP, these are not a gel employees, these are mostly that but they’re they’re active Community members and they get that because they’re sharing their posting things they’ve learned whatever and they’re also out there, you know and can help.

00:39:05.850 –> 00:39:16.350
Chris Feeney: And what’s cool is you know from a partner perspective, you know you might have somebody that’s a VIP that doesn’t work for you, but it’s still willing to share and help you know that’s the thing so.

00:39:17.700 –> 00:39:23.430
Chris Feeney: I mean, at the end of the day, we’re all kind of in this together and and the Community that’s been built is their kind of help.

00:39:24.840 –> 00:39:27.750
Chris Feeney: So anyways let’s keep moving here.

00:39:28.800 –> 00:39:36.780
Patrick Toner: Just one more thing to add to that, I would, I would just say you know, on the search feature, this is probably the most powerful tool in the agile admins belt right.

00:39:37.110 –> 00:39:45.120
Patrick Toner: Having the ability to search through a huge database of all kinds of things that people have encountered they’ve shared publicly.

00:39:46.140 –> 00:39:52.830
Patrick Toner: You know, like you know if I put myself in the position of an agile administrator working you know managing my agile environment for my company.

00:39:53.130 –> 00:40:00.750
Patrick Toner: This is the the first place, I want to go, I want to go here, I want to encounter some kind of an issue where I don’t have to do something I start here, maybe step two would be.

00:40:01.140 –> 00:40:08.040
Patrick Toner: If it’s not there post it to your point, Chris posted out there to the Community, so that you know the next guy that comes around has it.

00:40:08.700 –> 00:40:16.950
Patrick Toner: But yeah I mean this is this is just such a powerful tool and you know a lot of times technical people, we can kind of become a professional gamblers right.

00:40:17.340 –> 00:40:25.170
Patrick Toner: We we know how to find things through search engine, so I think this is just gold to someone who’s technical who’s managing idol yeah.

00:40:25.950 –> 00:40:40.950
Chris Feeney: yeah I think I say this often times, you know that person that has the experience they come across a situation and they either a can recall something they find where to search for or they’ve been down that path, and then know what screw to turn.

00:40:42.510 –> 00:40:43.800
Chris Feeney: and are willing to share that.

00:40:45.090 –> 00:40:48.780
Chris Feeney: One case in point right we have Joe ready program I have an idol.

00:40:50.190 –> 00:41:03.600
Chris Feeney: LG Graham laptop and I have a ut pocket to that has the USB see thing I plugged it into two USB ports on this LG Graham and I plugged it into one and could not figure out why it wasn’t booting up to the pocket and.

00:41:04.110 –> 00:41:11.430
Chris Feeney: It never would and then I said well there’s another USB see me i’m not sure if I could use that one I think that’s the power one.

00:41:12.930 –> 00:41:16.800
Chris Feeney: I switched it in and booted up right away i’m like Okay, that was a lesson learned.

00:41:17.280 –> 00:41:26.940
Chris Feeney: Obviously there’s something different between the two, but, but the other port could also be used to power, the device lesson learned I posted it out there, say hey guys you ever come across this you know.

00:41:27.420 –> 00:41:38.190
Chris Feeney: If you try another port It may be that the trick, you know stuff like that a little embarrassing to some degree, but I don’t really care i’d rather somebody else not struggle with that if they run into it.

00:41:39.240 –> 00:41:39.450

00:41:40.590 –> 00:41:48.480
Andy Whiteside: Alright guys Patrick and Chris if you have to drop at the top of the hour, just just fade off into the background we’ll just keep going here said.

00:41:49.080 –> 00:41:56.430
Andy Whiteside: Community channels, the purpose and explained, I think we’ve kind of talked around it a little bit, but help us understand the structure of how you guys have set up the channels.

00:41:56.850 –> 00:42:06.900
Sebastien Perusat: sure we have let’s say three to four channels, where most of the messages are posed the question our question answered and.

00:42:07.680 –> 00:42:14.190
Sebastien Perusat: I mean they’re quite obvious if you speak about ios otter us as your health gateway and agile hardware.

00:42:14.640 –> 00:42:29.250
Sebastien Perusat: it’s pretty obvious we are speaking about the agile universe and measurements, we quite related questions or issues on ios obviously always five was 10 was 11 in the near future, or West 12 media wise for question.

00:42:30.570 –> 00:42:39.930
Sebastien Perusat: And then we have the actual hardware so basically our own hardware, you need to do for you to six etc so uniform you do 335 36 this way.

00:42:40.620 –> 00:42:50.670
Sebastien Perusat: And data cloud gateway based on azure cloud gateway so the application that you install on your windows box to connect you outside devices to your internal users.

00:42:51.900 –> 00:43:05.760
Sebastien Perusat: But beta that we have a couple of others and we are getting sometimes questions related to add us in agile when 10 because people are thinking that it’s related to windows 10 vdi poor on Saturday, no it isn’t.

00:43:06.300 –> 00:43:15.300
Sebastien Perusat: it’s really related to all the windows related question to our former product, I would say, like you may even if it’s still in the product portfolio.

00:43:15.750 –> 00:43:28.530
Sebastien Perusat: You already discussed that a couple of weeks ago it’s not my favorite tour the agile windows 10 iot devices with the seven embedded or the unified desktops in former times for xp embedded and vista embedded.

00:43:29.910 –> 00:43:40.440
Sebastien Perusat: And we have a couple of also that’s where you could post questions simple hardware compatibility or licensing or of that is quite safe expanding, but we will never argue.

00:43:41.340 –> 00:43:51.480
Sebastien Perusat: With you or complaining, if you pose a question regarding licensing Niger us because it’s still related to each other, so they are, we are not so much.

00:43:52.980 –> 00:44:01.590
Sebastien Perusat: Cross checking, but if you pose a question regarding natural its natural we understand, we understand question natural with their will try to read guide you in the correct term.

00:44:02.970 –> 00:44:13.110
Sebastien Perusat: So that’s really the that’s a most top five top four channels, but we thought that we have channels, where we are posting more general information security chitchat.

00:44:14.340 –> 00:44:28.410
Sebastien Perusat: So if we want to wish to the larger Community a great weekend that something which will obviously not financial was that, where the committee chitchat china’s coming up, so there you can post whatever you like, which is not related to a question.

00:44:29.280 –> 00:44:40.530
Sebastien Perusat: For product it’s really just general stuff like on the call it phase, how is the US dealing with the situation, people are asking or from the European side or from the US are asking.

00:44:41.130 –> 00:44:47.190
Sebastien Perusat: How we’re dealing with the vaccine all that stuff which might be a sometimes a little bit political, so we have to keep an eye on it.

00:44:49.080 –> 00:44:53.220
Sebastien Perusat: What happened there but that’s really something where you can post whatever you like.

00:44:54.180 –> 00:45:02.970
Sebastien Perusat: Now we have the announcement, so now i’m coming back to a few channels, where you’re not let’s see allowed to post something, because we are using it.

00:45:03.510 –> 00:45:22.500
Sebastien Perusat: to share information with you, like the announcements regarding events, regarding your products regarding new programs, as already Informations that we were posting mostly Doc and myself, because we, as it to only let’s say admins from that from the point of view, show information there.

00:45:24.330 –> 00:45:36.930
Sebastien Perusat: And then we have the new product releases, which is really focused on new product that we that we deliver to the market can be a new core product like a new hardware, like the new unit three or 37.

00:45:37.530 –> 00:45:46.200
Sebastien Perusat: or also new firmware like yesterday’s 1107 punishment, something that we are sharing on that in that regions or private payers.

00:45:46.830 –> 00:45:55.860
Sebastien Perusat: And they are just want to mention one thing because might not be known by every listener, yes, we are showing the private beta release information inside of the document.

00:45:56.910 –> 00:46:04.560
Sebastien Perusat: But only the release information, you cannot access the product was publicly from the argument you have to ask.

00:46:05.040 –> 00:46:17.130
Sebastien Perusat: duck on myself for link and we asked him for treason, etc, etc, so there’s a process behind that, so we are sharing the release notes, but for asking a link to the film where you have to contact us.

00:46:18.420 –> 00:46:25.290
Sebastien Perusat: And then we have all the other stuff like the end user computing tech locks it disrupt the event sections were.

00:46:26.700 –> 00:46:38.400
Sebastien Perusat: different paths, a company can share information with you stopped, we have our rss feed so that obviously also part anywhere, we are sharing automatically the podcast from disconnects INTEGRA.

00:46:38.850 –> 00:46:47.430
Sebastien Perusat: That you’re sharing with us so everything is related to that channels and we are linking them and something POPs out to a specific sub channel if needed.

00:46:48.930 –> 00:46:52.560
Sebastien Perusat: And that’s let’s say a short summary about what we’re doing there about.

00:46:53.880 –> 00:46:57.690
Sebastien Perusat: place away, you can ask a question and people where you can get an information.

00:46:58.650 –> 00:47:08.970
Andy Whiteside: So said how many times has the strategy toward architect thing and designing the channels changed where you guys ahead of it enough that in the beginning, if you knew what you wanted in it.

00:47:09.330 –> 00:47:13.650
Andy Whiteside: And the strategy was implemented and was able to stay on course.

00:47:15.660 –> 00:47:17.550
Sebastien Perusat: that’s a really good one um.

00:47:18.930 –> 00:47:28.080
Sebastien Perusat: I would say, most of the trends that you’re seeing there were there from the beginning and on but removed a lot of them, so we bring the listener bit because we had.

00:47:28.650 –> 00:47:40.500
Sebastien Perusat: Some some questions like design contest like product that we launched and never, never came back again, where the specific Am I trauma we had.

00:47:41.220 –> 00:47:48.990
Sebastien Perusat: Some customization customizing so Greek graphical user customizing transfer we add more channels, when we started.

00:47:49.470 –> 00:48:02.040
Sebastien Perusat: And we removed a lot of them because we saw that most of the people are going to address as your your mess asking a question there, and no one is knowing whatever reason, we have all the other channels, so we decided to shrink them a little bit.

00:48:03.420 –> 00:48:10.170
Andy Whiteside: yeah well your next topic says how to sort and hide unneeded channels that have you determine when something’s no longer needed.

00:48:12.030 –> 00:48:24.270
Sebastien Perusat: And that’s really for you as a user, so we have sometimes also technology partners so that’s something that I will cover a little bit later on, but let’s let’s say stuck on that one.

00:48:25.080 –> 00:48:31.860
Sebastien Perusat: Even myself is not interested in getting disrupt end user computing tech rocks or event popping up.

00:48:32.520 –> 00:48:43.230
Sebastien Perusat: Every 10 seconds so i’m creating a specific grouping was okay every single related to news that means to stop that might pop up every second.

00:48:43.650 –> 00:49:04.620
Sebastien Perusat: will be certain specific channel where i’m looking at one time or however many, sometimes one times a day and really checking only for that specific topic if on demand, but keeping every edits China showing up more or less instantly and that’s how i’m creating my own my own.

00:49:05.670 –> 00:49:15.840
Sebastien Perusat: section of which kind of information do we have any things to run and Chris and vanished often referred for as European we also have.

00:49:16.470 –> 00:49:25.680
Sebastien Perusat: Non public channels that you cannot see because they are definitely private for each reset our partner that we have, which is on slack obviously.

00:49:26.100 –> 00:49:34.350
Sebastien Perusat: So we have sometimes also discussion which are happening as a public channel, even if it’s not the the the most common way to communicate, but it happens.

00:49:34.830 –> 00:49:52.260
Sebastien Perusat: So we have back on that created in that case run specific private channels and then we communicate with people so also that is sorted in a specific manner in my in my local client just we haven’t built their structure about what I want to do to a specific amount of time.

00:49:52.650 –> 00:49:59.400
Andy Whiteside: And said does that logic applied is that technology apply whether using the browser or the APP or is it only one or the other.

00:50:00.330 –> 00:50:20.580
Sebastien Perusat: really good question it’s everywhere, the sun, the APP client on your cell phone, then you also have the sorting function but it’s not meant to be collapsed, as it is on the on the web client so that’s The only difference emceeing between between the platforms yeah.

00:50:21.150 –> 00:50:32.970
Andy Whiteside: Okay um let’s see next on your list of topics here was how to manage notifications now notifications can be extremely powerful, they can also be extremely annoying.

00:50:33.960 –> 00:50:37.110
Chris Feeney: Yes, that’s that’s not leaving I want to hear more.

00:50:40.140 –> 00:50:52.260
Sebastien Perusat: Honestly it’s it’s a tough one, because I want to get everything instantly and that did that, for everything for zoom for teams for obviously for mates but also for for slack.

00:50:52.770 –> 00:50:57.450
Sebastien Perusat: And I switch back to mute specific part and looking at them on demand.

00:50:58.170 –> 00:51:06.600
Sebastien Perusat: and understand that people get annoyed by all the communication happening in slack because yeah obviously it’s not your day job you don’t have to be there on the database, like, I have to do.

00:51:07.080 –> 00:51:14.670
Sebastien Perusat: So i’m doing a slack really poor time so instantly so i’m creating an instant notification focusing on cell phone and on on PC.

00:51:15.270 –> 00:51:24.690
Sebastien Perusat: But for you as a standard user, you might only want to get notifications, maybe one times a day or maybe just on specific topics on specific keywords on specific channels.

00:51:25.410 –> 00:51:33.690
Sebastien Perusat: And that’s what we’re covering in this specific section, because we have a lot of different configurations, but I would say that.

00:51:34.170 –> 00:51:43.500
Sebastien Perusat: The most important one for you as a user is not to get every notification for every new message, because yeah you just maybe want to get stuff that you posted.

00:51:44.190 –> 00:51:56.400
Sebastien Perusat: So i’m telling you how to do that, but also if you’re looking for a specific product specific technology and you want to get them to vacation only for that one maybe in addition.

00:51:56.880 –> 00:52:12.510
Sebastien Perusat: Like just telling device to us because you an interesting device trust and you put that cable into the slack line, and that would also apply to any kind of all our clients, you will get a notification every time this is keyboards is listed somewhere that’s pretty cool.

00:52:15.090 –> 00:52:22.920
Andy Whiteside: So, so I got a question when you say notifications, are we talking email notifications, we talk in pop ups within slack both what are we talking about.

00:52:23.910 –> 00:52:33.870
Sebastien Perusat: it’s basically what you what you prefer it will apply to notification instead of the SEC client that’s the main purpose, but it can also switch back to the email, if you prefer.

00:52:34.500 –> 00:52:41.310
Sebastien Perusat: So i’m using the slack notification on the desktop client and on the cell phone to push notifications.

00:52:42.150 –> 00:52:54.510
Sebastien Perusat: But it also applies to any kind of other preferred way to contact you so you can you can choose between different notification types like slack button once or email or whatever you prefer.

00:52:56.670 –> 00:53:05.880
Andy Whiteside: yeah i’m i’m still like i’m very progressive and what I want to use digital workspaces but, at the end, the day I want everything to show up in my email in case I miss it that’s the one place, I try to aggregate everything and.

00:53:06.810 –> 00:53:12.720
Andy Whiteside: For me that’s that’s how I work and that’s what the nice things about slack is you can make it work the way you needed to.

00:53:13.470 –> 00:53:21.720
Sebastien Perusat: yeah and you can also make some poses right So if you don’t want to get notifications during nighttime don’t want to be annoyed by any kind of pop ups from you from the PC.

00:53:22.290 –> 00:53:31.890
Sebastien Perusat: Just use whatever you prefer, so you can say okay just turn it off during the nighttime turn off during my business time because I wanted to that maybe I don’t know after work or whatever.

00:53:32.760 –> 00:53:43.350
Sebastien Perusat: there’s something that you can deliver in that specific section of here or just like land and yeah that’s something that I do use quite often to to change notification behavior.

00:53:44.700 –> 00:53:51.780
Andy Whiteside: Okay, so our next section that the 2926 mark is how to send direct messages probably pretty obvious, but what are you covering there.

00:53:53.580 –> 00:54:05.250
Sebastien Perusat: We are trying to also to explain to us know that what a direct message in any case is great, but if you have a question regarding an issue regarding.

00:54:05.820 –> 00:54:17.460
Sebastien Perusat: agile related behavior we prefer you to have asked that in a public channel just because then other people can participate and can also search for that specific topic.

00:54:17.850 –> 00:54:28.800
Sebastien Perusat: and private message really means private, so there is no reading or sharing is the archive site, or whatever when you’re writing is writing to me or to a group of persons and.

00:54:29.610 –> 00:54:38.010
Sebastien Perusat: in a general manner it’s great to ask something just a short question hey, are you aware of that, no, could you please out, not in the public China.

00:54:38.340 –> 00:54:46.530
Sebastien Perusat: that’s a we’re dealing with that, but you might also asked us for the probable download link as a PM that’s fine too i’m taking care of that.

00:54:46.920 –> 00:54:56.850
Sebastien Perusat: Or, if you have questions regarding specific maybe confidential behavior of your company, you want to share specific screenshots maybe offer I don’t know company related.

00:54:57.660 –> 00:55:12.840
Sebastien Perusat: behavior P me or direct message private message, or whatever you like from from the Tongue right directly to me and I will be happy to have them so that’s really just explaining hey how to search for user out of right him or her a direct message.

00:55:16.260 –> 00:55:18.690
Andy Whiteside: guys any any comments on direct messaging.

00:55:20.790 –> 00:55:35.040
Chris Feeney: I just echo that I mean you know it may be that person doesn’t want to post it publicly in my head start with a direct message, but to sams point if it’s something that the community at large, could benefit from you know you’re probably going to get redirected to post it there.

00:55:36.870 –> 00:55:42.930
Chris Feeney: But it’s there, for you know you may not be something like that you may have you know we’ve had a situation where they reach out and like you know.

00:55:43.470 –> 00:55:53.850
Chris Feeney: The best way to handle that is probably open a support case right and direct you in that that place so depends on what’s being asked, but you know it’s a tool use it don’t abuse it.

00:55:55.080 –> 00:55:55.320

00:55:56.790 –> 00:56:12.510
Andy Whiteside: Well that’s that’s The key thing right, I mean people people don’t have time they may want to have time to back and forth all day on direct messages they have other things to do next section here how to just how to subscribe, how to subscribe to hidden channels.

00:56:12.960 –> 00:56:13.260

00:56:14.790 –> 00:56:26.730
Sebastien Perusat: If you already had a look on the agile Community you see that maybe sometimes beside our own products we’re not doing a big publicity regarding new stuff that we want to serve I mean it’s part of our business, no question.

00:56:27.630 –> 00:56:35.190
Sebastien Perusat: But we don’t want to do that as the main main target so that also applies to our technology partners.

00:56:36.120 –> 00:56:43.140
Sebastien Perusat: We have an agile ready program and Daniel read your program you as a technology partner like device to us like an example of fabulous take whatever.

00:56:43.440 –> 00:56:49.620
Sebastien Perusat: can go through that process to get a certificate certified product in our ecosystem.

00:56:50.430 –> 00:57:03.300
Sebastien Perusat: There are a lot of Sub process and that that part, but we are a small piece of them, seeing that as soon as we went through that process, you will also be on boarded on the ad hoc committee that mean if you want to.

00:57:03.750 –> 00:57:12.690
Sebastien Perusat: We create for your specific channel where you can do whatever you like you can send out publicity, you can post pictures of your last holidays, if you like, even is not the main purpose.

00:57:13.710 –> 00:57:17.430
Sebastien Perusat: But you can do whatever you like something that you can do outside of your child.

00:57:18.660 –> 00:57:22.590
Sebastien Perusat: And since you can do whatever you like, and do publicity also there we are not.

00:57:23.430 –> 00:57:35.370
Sebastien Perusat: Pushing that activity to anyone, we are making an announcement that a new technology partner, whatever just joined, as a committee that we create as hidden channel for him for his product.

00:57:35.850 –> 00:57:53.190
Sebastien Perusat: And people can subscribe to that hidden channel and that’s what i’m covering in that in that part of the tutorial explaining how to find a specific technology partner so they’re mostly starting with GP minus for technology partner minus and then name of the product.

00:57:54.270 –> 00:57:55.470
Sebastien Perusat: Sometimes you will get.

00:57:56.640 –> 00:58:09.690
Sebastien Perusat: specific information that you do communications on your product releases like we had a couple of weeks ago with drones are going there from sin link from abroad, just have to double check but come to find it.

00:58:10.920 –> 00:58:15.480
Sebastien Perusat: But you will also get an F our kids or whatever the company’s able to share with you.

00:58:16.440 –> 00:58:31.050
Sebastien Perusat: And even if we have a question to that product, you can ask it there, because nothing which is related to attempt to control up or another company and then you can go for that specific channel and ask your questions in.

00:58:35.190 –> 00:58:41.430
Andy Whiteside: getting started section personal information yet information I think it’s probably meant to say but.

00:58:43.980 –> 00:58:44.250

00:58:45.450 –> 00:58:48.030
Andy Whiteside: This is about setting up your profile your.

00:58:48.060 –> 00:58:56.190
Sebastien Perusat: Identity right all right that’s the let’s say the less important section from the.

00:58:57.270 –> 00:59:02.400
Sebastien Perusat: tutorial perspective, but from your personal one and from the Community, one of the really important one because.

00:59:03.690 –> 00:59:11.550
Sebastien Perusat: Even if you do not want to share your picture we absolutely fine with that, but it definitely helps us understand where you are and which time zone, you are.

00:59:12.120 –> 00:59:21.000
Sebastien Perusat: Just to answer your in a specific way because well as a cultural differences, sometimes we have to take care of it just helps us to Tibetans and who you are.

00:59:21.480 –> 00:59:25.170
Sebastien Perusat: Not for marketing proposals not to writing us Pacific.

00:59:25.920 –> 00:59:35.880
Sebastien Perusat: publicity in your own language, not at all, it just for the agile community to knowing that john Smith is coming from iowa and is asking a question regarding and I know the Cornfields.

00:59:36.630 –> 00:59:43.440
Sebastien Perusat: You to see machine or whatever, and we just understand okay he’s coming from a specific vertical he is coming from a specific region.

00:59:44.490 –> 00:59:52.170
Sebastien Perusat: isn’t a specific time zone, so how to deal with that that just helps us to better get you and understand you know.

00:59:53.070 –> 00:59:58.320
Andy Whiteside: yeah the more you’re willing to share the better, but at the same time it’s your it’s your information.

00:59:58.980 –> 00:59:59.580

01:00:01.290 –> 01:00:05.910
Andy Whiteside: Okay, and last topic here says, I joked Community resources that sounds like a big one.

01:00:08.010 –> 01:00:16.500
Sebastien Perusat: yeah, so we are covering them the most common web pages that we are using agile Community if you start with us.

01:00:16.980 –> 01:00:27.150
Sebastien Perusat: So we are covering the agile Community or COM website, obviously, and from there, all these different sub pages that we did in from the github site or the getting started guide that we’re delivering to you.

01:00:28.710 –> 01:00:39.420
Sebastien Perusat: Sometimes by our own lightly getting started guides for in computing but sometimes also getting stuff gets from other people as like last look now on the unified communication stuff.

01:00:40.110 –> 01:00:52.950
Sebastien Perusat: And going through this we are navigating to the agile Community blocks, so the block part of our daily business where the committee members, our selves are creating content.

01:00:53.700 –> 01:01:00.240
Sebastien Perusat: Also step part of the agile community.com website, and then we have the last part of.

01:01:01.200 –> 01:01:18.720
Sebastien Perusat: The web page of from a righty videos dot agile community.com web page, which is a sub page of agile community.com where we are sharing the monthly meetups the general meetup that we have Western hours regarding the strategic.

01:01:20.760 –> 01:01:35.880
Sebastien Perusat: position for Pfizer for the next year’s all detective juicy video that we are covering mostly with you any on a bi weekly basis so that the that’s a video part of our daily business and that’s good no.

01:01:36.990 –> 01:01:41.820
Andy Whiteside: Well, said, I appreciate you walking through I think people really need to watch the video on this one, because they can see firsthand.

01:01:42.690 –> 01:01:49.890
Andy Whiteside: What it is you’re showing and also you’ll get a visual representation, Chris any we lost Patrick along the way he had somewhere else you have to go but.

01:01:50.220 –> 01:01:59.190
Andy Whiteside: they’ll be involved more and more especially as we go deeper dive technical ones he’ll be very valuable to us, Chris anything else about the agile community and what steps done here to give people.

01:02:00.000 –> 01:02:11.610
Andy Whiteside: primer look at me we keep apologizing for being 35 minutes long truth is, you can watch it at more than natural speed and it’s only 35 minutes long and you go from zero to hero in 35 minutes and we’re faster that’s.

01:02:11.820 –> 01:02:19.320
Chris Feeney: yeah I think I was posted some other resources out there there’s a lot of great stuff out there some some key things.

01:02:20.580 –> 01:02:31.770
Chris Feeney: You know that we’re in the Community and now we’re sort of this this often think of the unified communications guy which is maintained, my one of our our chief architects ours.

01:02:31.950 –> 01:02:32.490

01:02:34.350 –> 01:02:35.730
i’m getting some ECHO now sorry.

01:02:38.100 –> 01:02:44.490
Chris Feeney: there’s a hardware Community list it’s not an official thing is just a hey poor partners.

01:02:45.300 –> 01:02:55.620
Chris Feeney: Community members have tested various types of devices with gel and while it’s not an official engineering kind of thing it is hey if i’m wondering if this.

01:02:56.190 –> 01:03:04.920
Chris Feeney: webcam or something has been tested that’s a great length, you know there’s there’s all kinds of stuff so spend some time there and.

01:03:05.640 –> 01:03:20.040
Chris Feeney: You know, like I said it’s it’s a it’s a gift to the gel fans out there, and certainly it’s great to have seven done, you know in charge of that very excited and certainly the the VIP and others that are contributing to it on a regular basis, so.

01:03:22.020 –> 01:03:36.750
Andy Whiteside: i’ll just double down on the earlier comments it’s I Joe has invested in building a Community they understand I think doesn’t does INTEGRA mission statement is build a community and service that Community that’s what you have to do to be a.

01:03:37.800 –> 01:03:47.250
Andy Whiteside: To be a long term sustainable company technology company specifically you can’t just throw it out there and expect it just to kind of happen on its own you’ve got to invest time and money.

01:03:47.820 –> 01:03:56.220
Andy Whiteside: If you want it to be successful and nigel’s clearly doing that and said you’re an amazing resource with part of team team Doug to to get this done and maintained.

01:03:57.750 –> 01:04:07.290
Sebastien Perusat: But we are just so good, because people are joining not only other employees like RON a Chris but also people from the Community itself, which is just coming to help people.

01:04:07.740 –> 01:04:18.450
Sebastien Perusat: So it’s not on the on the or job it’s we’re just a small piece of that community and the biggest piece are the eight 7989 people around us.

01:04:19.140 –> 01:04:24.810
Sebastien Perusat: Doing that just because the like the agile ecosystem and just because I like to help that’s something that just want to point out.

01:04:25.140 –> 01:04:32.970
Sebastien Perusat: We wouldn’t be there without you guys so just thank you for every designer was already on agile Community it’s your you’re the biggest part of the success and we do.

01:04:35.040 –> 01:04:40.080
Andy Whiteside: It it takes a leader, but it also takes a village, and it was a politician somewhere along the way, that said that.

01:04:41.730 –> 01:04:47.040
Andy Whiteside: takes a village and I gel is you know, building a village with the Community and new members every day.

01:04:48.000 –> 01:04:48.270

01:04:49.800 –> 01:05:01.320
Andy Whiteside: Alright guys, I know you got a busy Thursday said you’re probably winding it down but appreciate appreciate you taking the time to do this and appreciate all the effort you guys put into it and we’ll talk to you again in about two weeks.

01:05:02.280 –> 01:05:04.170
Sebastien Perusat: Was beautiful, thank you very much for your time guys.

01:05:05.100 –> 01:05:06.300
Chris Feeney: All right, take care good bye.

01:05:07.140 –> 01:05:07.560
bye bye.