139: The Citrix Session: What’s New with Citrix — CVAD 2305 and Cloud Updates – Part 4

Aug 15, 2023

It’s no secret that Citrix continues to innovate and deliver new capabilities to make your environments more flexible, increase deployment speed, and improve end user experiences. Citrix is also fully committed to meeting organizations where they are in their deployment journeys, and the Citrix Universal subscription is only our first step in this journey. 

With the move toward Citrix Universal subscription, we are not only adding features to our Citrix DaaS cloud service, but we are continuing to add features and capabilities to on-premises deployments.

That’s why we are excited to announce the release of Citrix Virtual Apps and Desktops 7 2305! This IT-managed current release delivers new end user enhancements, security capabilities, and much more that we will discuss below.

As we evolve and gain input from our customers, we are building more functionality inside of four major categories. We have broken out our feature updates into each of these groups: 

  • Operational and IT Efficiency
  • Workload and Device Flexibility 
  • Security and Compliance
  • Employee Experience Technology

Our approach goes beyond the traditional cloud and on-prem categorizations, providing a comprehensive overview of the capabilities offered by the Citrix platform. Let’s dive right into these developments!

Host: Bill Sutton
Co-host: Geremy Meyers
Co-host: Monica Griesmer 
Co-host: Todd Smith


00:00:03.420 –> 00:00:23.220
Bill Sutton: Hello, everyone, and welcome to episode 139 of the Citrix session. I’m your host for today, Bill Sutton. our our fearless leader, Andy White Side is off on on Pto today. So just got me and I’ve got a couple of folks from the Cloud Software group and Citrix with me, Todd Smith, you want to say Hello real quick.

00:00:23.530 –> 00:00:28.340
Todd Smith: hey, folks? Glad to glad to be here, Bill and Monica. It’s always a pleasure.

00:00:28.440 –> 00:00:46.010
Bill Sutton: Yep. And also, as Todd mentioned, Monica Grismer is with us as well. Monica’s been with us for the past few weeks, going over her blog. that we are going to review today. It’s entitled, What’s to do with Citrix? See that? 2305 and cloud updates? It’s from June. But it’s taking us

00:00:46.020 –> 00:01:15.460
Bill Sutton: little while to get through it all. It’s a pretty long article. So we’re gonna be. We’re gonna begin today with this section on streamlining employee experience technology. This is part 4 of this blog. And I think, hopefully, unless we get very verbose on this call, this will be the last that this will be the final part of this one. So I don’t know if you want to say anything over arching Monica about this section before we get into the weeds here. But I’ll give you the the the floor here if you want to.

00:01:15.460 –> 00:01:31.689
Monica Griesemer: Yeah, absolutely. Thanks, Bill. And Hi, everyone. As Bill, said, Monica Grimmer, product marketing manager in the Citrix, B. You of Cloud Software Group. I I feel like my title keeps getting longer and longer, Todd. I don’t know if you feel the same way here.

00:01:31.710 –> 00:01:59.959
Monica Griesemer: but yes, I’ve been super thrilled to be on the past few weeks talking about all of the updates from essentially. And we covered all of the great admin experience improvements, all the great security improvements. And I won’t say we saved the best for last, because there’s a lot of great citrix features out there, and you know you can’t pick your favorite child. But I do love the employee. Experience enhancements that we continue to drive here at Citrix because

00:01:59.960 –> 00:02:18.079
Monica Griesemer: we want to make Evans lives easier. But we want to make users lives easier, because if they’re complaining to you all day that their technology isn’t working everything that we do on the back end as a move point. So getting into employee experience. And and we’ve got a lot of great stuff happening. So I’m excited to jump in today.

00:02:18.410 –> 00:02:39.689
Bill Sutton: Yeah, it’s good point. I I, the even the perception of a poor experience on the part of an end user. It basically means they’re having a bad experience. you, you can manage that perception. But I know, you know I I was a Cpa for a number of years, and did a lot of audits, and the perception of a of an issue with independence was always was always

00:02:39.690 –> 00:02:54.739
Bill Sutton: seen as an actual independence issue. So you know, the perception is an important part of understanding your users experience. And obviously you have to validate whether that’s really the case. But and and then overcome it. So the users perception changes.

00:02:54.760 –> 00:03:09.349
Bill Sutton: so good points. so the first section. Here is the new citric Workspace user interface. This is a tech preview. I watched this video a couple of weeks ago. It’s actually very interesting. You want to go into some detail about this, Monica, I’m sure you

00:03:09.710 –> 00:03:21.980
Monica Griesemer: oh, yeah, we are starting us off strong here today. And in this section of the blog. So we are introducing a new cloud based ui for the Citrix workspace. And so.

00:03:22.190 –> 00:03:32.570
Monica Griesemer: looking forward, obviously, as we continue to streamline Cloud, and on prem. Keep your eye out for user interface enhancements on that front. But for the time being.

00:03:32.990 –> 00:03:34.549
Monica Griesemer: in the cloud based

00:03:35.180 –> 00:03:54.669
Monica Griesemer: ui. So you know, the Citrix Workspace. We have changed the look and feel. So we’ve removed the micro apps and files. It is your apps and desktops, your sas and web apps exactly where you need them in that streamlined interface from Citrix. So that’s great, you know, just to streamline tiles. But we’ve also added

00:03:54.670 –> 00:04:07.709
Monica Griesemer: new like tabs for applications and categories. So if you’re looking for Microsoft office suite, you can click on that category if you’re looking for just browsers, you can click on that category. But I think the

00:04:07.720 –> 00:04:28.440
Monica Griesemer: the thing that’s really exciting to us is what we are calling the activity manager. So this is something you could kind of do in storefront, which is where it’s more self service for the end user to disconnect active sessions without having to go into the virtual desktop themselves. So under your name there is.

00:04:28.450 –> 00:04:44.160
Monica Griesemer: There’s a drop down that’ll show all of the open apps and desktops you have, and you can shut off or disconnect via the activity manager. This is in tech Preview. give a little teaser. This should be coming out very soon, rolling out. We have. I think

00:04:44.470 –> 00:04:52.670
Monica Griesemer: I can’t give you an exact number. But we have a lot of people already on the tech Preview. This is getting a lot of traction. So it’s a very big deal

00:04:52.700 –> 00:05:00.419
Monica Griesemer: and showcasing the evolution of Citrix and continuing to bring the most streamlined experience to our customers.

00:05:01.450 –> 00:05:08.860
Todd Smith: What do you think? Yeah. And I I think this is a long, long awaited capability.

00:05:08.970 –> 00:05:17.340
Todd Smith: you know I remember having conversations with customers. I I don’t want to say how many years ago, but it’s more than 10 years ago, where they they would say.

00:05:17.400 –> 00:05:20.499
Todd Smith: How come? I can’t move the icons

00:05:20.890 –> 00:05:24.739
Todd Smith: to my desktop the way I want them to look. I don’t want to have.

00:05:24.760 –> 00:05:29.680
Todd Smith: I use the same 5 applications every single day I want to favorite them.

00:05:29.880 –> 00:05:42.130
Todd Smith: And then, as people started moving over towards more of a browser like experience where they could. They could have bookmarks, and they could have favorites, and they could have things laid out in a browser the way they wanted it

00:05:42.190 –> 00:05:45.630
Todd Smith: to look and feel. I I think this is kind of

00:05:46.260 –> 00:05:51.810
Todd Smith: catching up with that that experience requirements. that a lot of users had.

00:05:52.330 –> 00:05:56.160
Todd Smith: And it’s also making things a lot easier for people to get in it out.

00:05:56.290 –> 00:06:01.460
Todd Smith: I I love the the the activity manager capability, right? So

00:06:02.140 –> 00:06:05.249
Todd Smith: I don’t want to go and have to open up a help desk ticket

00:06:05.640 –> 00:06:13.789
Todd Smith: to restart a session. I don’t want to have to go and add an additional layer of complexity. I want to remove those layers of complexity.

00:06:13.980 –> 00:06:24.419
Todd Smith: And you know, this is a great step in the right direction. For us.

00:06:24.420 –> 00:06:53.679
Bill Sutton: This is like a great new. Yeah, exactly. I didn’t know you were going to get a dazzle reference today. Wow! Had to throw it out, you know. No, this is this is light years ahead of that, obviously. And and I I I love seeing this. I especially love the the application categories to make it easier, and the search bar. From what I’ve seen in the in the, in the video, I haven’t yet used this myself, but looks really cool, so I’m looking forward.

00:06:53.680 –> 00:07:05.130
Todd Smith: Sorry. By by the way, Bill, just let you know there there are still some registry keys. I have dazzle in there. Oh, yeah, I’ve noticed that. So? Yeah.

00:07:05.850 –> 00:07:07.360
Monica Griesemer: yep. And

00:07:07.390 –> 00:07:30.240
Monica Griesemer: I also wanted to mention Todd. You brought up the streamline experience. That’s more browser, like more customizable. And I totally agree here. I will also plug the embedded browser while we’re at it. And or the Enterprise browser. Rather sorry. I just dated myself there, the Citrix Enterprise browser, and if you, if you and your customers, your users, are truly looking for that

00:07:30.690 –> 00:07:48.649
Monica Griesemer: experience that’s like a browser, and they can tab and favorite, and but also have the security and watermarking capabilities that Citrix offers. Yup, that you you can’t see us. You can only hear us. But Bill just popped up his enterprise Browser. Right now I love it. I use it

00:07:49.150 –> 00:08:02.459
Monica Griesemer: it all the time, and and have favorited it, and added shortcuts on a a ton of stuff. So that’s a a really nice experience. If your users are really adamant about having that browser, we can deliver it to you.

00:08:02.520 –> 00:08:04.000
Bill Sutton: Yeah, absolutely.

00:08:04.180 –> 00:08:09.530
Todd Smith: And I I think they’re just to add on to that commentary. I I think

00:08:09.830 –> 00:08:15.559
Todd Smith: I I think my chrome browser, my native chrome browser, is, is doing updates every other day. Now.

00:08:15.590 –> 00:08:27.450
Todd Smith: there’s some push to update, right? So with that, with a browser, with an embedded browser or a browser as a service, you know, as we’re including, you know, in our workspace.

00:08:28.000 –> 00:08:36.109
Todd Smith: You don’t have to worry about that. You don’t have to worry about in my on the latest, most secure version of the browser. It it’s being delivered to you.

00:08:37.220 –> 00:08:44.049
Bill Sutton: Yeah. And then the other key benefit. I think of that of the of the enterprise. Browser is the ability to be able to set

00:08:44.360 –> 00:09:02.290
Bill Sutton: policies centrally and not have to rely on the days of Gpos and and domain joined machines and all of the things that go along with that that the that you’ve got. You know the A Cloud based service where you can define the policies that are present within the browser, and then that gets pushed down or pulled down, I guess, by the

00:09:02.510 –> 00:09:05.450
Bill Sutton: by, the browser itself. So really cool stuff.

00:09:05.730 –> 00:09:22.829
Bill Sutton: So the next one Edt. Lossy and Citrix Gateway Service. I think this is from what I’ve read on this. This is about keeping the audio in sync. Do you want to? One of you guys comment on this one a little bit.

00:09:22.830 –> 00:09:36.660
Monica Griesemer: a continuation of Edt, they edit and Edt losses provide similar results, and that they maintain synchronization over highlighting networks. But it’s just yeah syncing audio. And just things that

00:09:37.100 –> 00:09:52.610
Monica Griesemer: users expect right even even now, even if I’m using a a native right. Sometimes my, my audio lags, even if I’m not in a virtual session inside and out of it. But this really helps inside of virtual sessions to help with that synchronization of audio.

00:09:54.060 –> 00:09:55.130
Bill Sutton: Very good.

00:09:55.140 –> 00:10:00.469
Todd Smith: I I think the I think the user experience for so many years

00:10:01.270 –> 00:10:02.450
Todd Smith: on on

00:10:02.970 –> 00:10:21.790
Todd Smith: a audio video, conferencing solution inside of virtual desktop tended to be very similar to Max headroom, which was back in the Mtv days when it can be used to play videos. there was a there was someone that they actually used to make fun of the the differences between audio and video lag.

00:10:21.940 –> 00:10:25.290
Todd Smith: it was almost like dub movies when they

00:10:25.340 –> 00:10:37.400
Todd Smith: put them in a different foreign language, and the the mouth moves different from what you’re hearing. You heard the contact later. So

00:10:37.410 –> 00:10:43.190
Todd Smith: so I think catching up with that. And this has become much more important because

00:10:43.210 –> 00:10:47.479
Todd Smith: a lot of companies are moving away from traditional phone systems.

00:10:47.590 –> 00:10:53.309
Todd Smith: We think about it. You, you pick up your receiver on your desk phone and you would automatically get a dial to.

00:10:53.460 –> 00:11:06.029
Todd Smith: You have to worry about that the phone systems were in some cases 50, 60, 70 years old. And you expected a level of service out of that. And this is yet another situation where

00:11:06.080 –> 00:11:15.170
Todd Smith: our technology is catching up with the demands of the user population and the demands and the organizations that are using this to to have that reliability built into it.

00:11:16.730 –> 00:11:28.110
Bill Sutton: Absolutely. I think it’s a a another example of Citrix just being able to to to innovate and develop towards what we really need and enhancing the user experience.

00:11:28.570 –> 00:11:37.139
Bill Sutton: all right, the next one. I think. I think, Monica, you’ve talked about this before. or maybe we have on a prior. This is about the

00:11:37.140 –> 00:12:01.599
Monica Griesemer: simultaneous for Microsoft teams. And I’ll let you come in on it. I won’t steal your thunder. No, absolutely steal away. But I I know I was talking about this at the New Tanks event. When I actually got to meet you in person, Bill, for the yes, you know you’re on the cutting edge. I I really appreciate you, you listening to what I have to say. But the simulcast for Microsoft teams really

00:12:01.600 –> 00:12:07.479
Monica Griesemer: plays in nicely continuing this conversation, we were having on supporting

00:12:08.120 –> 00:12:15.970
Monica Griesemer: multiple types of endpoints on a virtual call. So, for example, previously

00:12:16.030 –> 00:12:35.249
Monica Griesemer: before, if there was like a really low performing endpoint. Someone on a call had a a lower quality device that they were tuning in or or dialing in on. Then the entire cast of the video call would default to the low and lowest common denominator endpoint. So it would

00:12:35.590 –> 00:12:43.740
Monica Griesemer: essentially downgrade everyone’s experience who had nicer, more powerful endpoints to use. And so

00:12:44.360 –> 00:12:55.609
Monica Griesemer: and now, with simulcast all participants, and video streams are delivered at the best quality for their each individual endpoint. So it’s really about bringing

00:12:55.990 –> 00:13:12.519
Monica Griesemer: that user experience, that power that you have on your respective endpoint and getting the best experience that you can. So this is, it’s really cool, and continuing that conversation of just. If you have a really powerful desktop, then you expect it to perform a certain way, and

00:13:12.910 –> 00:13:16.640
Monica Griesemer: we want to. We want to meet and exceed those users. Expectations.

00:13:16.910 –> 00:13:28.799
Bill Sutton: Yeah, so this is a basically, if I’ve got a powerful desktop that can do, I don’t know 720 fps, or something like that. I’m not going to. I’m not going to see that degraded by the fact that somebody else is using a

00:13:28.900 –> 00:13:39.570
Bill Sutton: a much lesser, capable device. Right? Fundamentally, that’s what this is going to do.

00:13:41.820 –> 00:14:01.069
Bill Sutton: Interesting. Okay? let’s see the next one improve improving tracking and performance for geolocation redirection. This is interesting. primarily, I think, for folks that are on job sites around in the field. Do you want to talk a little bit more about this one.

00:14:01.280 –> 00:14:19.350
Monica Griesemer: Really a fee, a field based example, and pretty specific to verticals. Think manufacturing. Think public services, you know, if we’ve got our first responders out in the field, and you need the location of devices right? So previously it would.

00:14:19.410 –> 00:14:45.150
Bill Sutton: If your device was pinging a virtual desktop, the location would be whatever server it’s coming from. And now it’s better at pinging where the device itself is at. So if you need to know folks, locations, etc. the endpoint. You mean the endpoint? Yes, exactly. So. This would be like if I’m running a virtual desktop and azure or running a virtual desktop in my company’s data center in Atlanta or Santa Clara, rather than it showing Santa Clara.

00:14:45.220 –> 00:15:03.429
Bill Sutton: It would show in theory the location of my endpoint. So if I’m if I if I’m planning a trip and need to figure out how far it is from point A to Point B, I don’t have to monkey around with the maps and tell it. I’m actually coming from Virginia versus California. I can see this helping get a lot of situations

00:15:03.430 –> 00:15:23.159
Monica Griesemer: absolutely. And like, even, for example, when I do my octa verify into my virtual desktop. Sometimes it says I’m in North Carolina. Sometimes it says I’m in Florida when I’m currently sat in Illinois because it’s talking to my virtual desktop. So if I had geolocation redirection on, they don’t need to know my specific location, because

00:15:23.350 –> 00:15:29.829
Monica Griesemer: just sat here on my computer. But if I were out in the field and they needed to know, and then they connected to my endpoint.

00:15:30.020 –> 00:15:36.409
Todd Smith: And a great example of that is, you know. Think about folks that are using a voice over IP connection.

00:15:36.440 –> 00:15:45.239
Todd Smith: and they call 9 1, 1, 1, 1 one. Right? You need to know exactly where that call is coming in from And also you can also

00:15:45.410 –> 00:15:49.460
Todd Smith: kind of use that to define, security policies or performance policy.

00:15:49.730 –> 00:15:53.600
Monica Griesemer:  absolutely

00:15:54.780 –> 00:15:59.899
Bill Sutton: good stuff. So the next one enhancing Citrix workspace customization with

00:16:00.400 –> 00:16:26.440
Monica Griesemer: with custom domain tech preview. I think I know what this is about. because I’ve had a number of customers asked for this over the years. Why do I have to use Cloudcom? I want to use my domain name, so we’ll talk a little bit about this one, Monica, please. Yes, congratulations. You can tell your customers like you can use your own domain name now. So this is in tech Preview rolling out very soon, and that’s exactly what it is for those users to get access

00:16:26.440 –> 00:16:31.990
Monica Griesemer: to their workspace environments and via a URL. So you would have to go

00:16:32.530 –> 00:16:46.309
Monica Griesemer: pretty. I’m trying to remember how it was set up like name.cloud.com right to reach the the Citrix domain, and now you can personalize and do a vanity, URL, for your company. So

00:16:46.530 –> 00:17:11.639
Monica Griesemer: go.acme.com, depending on whatever your company name is, it is limited to you can only have like one main domain, and then you can put some other words before after it. But you don’t have to do just cloud.com now. So I remember I even think, go.citrix.com. I would always try. I always still go there, even though we’ve we’ve since changed. That just sticks in my head.

00:17:11.640 –> 00:17:19.689
Monica Griesemer: you know, muscle memory for me as a citr employee. And to get that if someone’s on the road traveling there

00:17:21.099 –> 00:17:38.570
Monica Griesemer: device peters out, or they they lose it, or whatever. Obviously the beauty of Citrix is, none of the data is on their device. So that’s totally fine, but they might not remember how to get back to get a new device. They might have to do a kiosk mode, and to have this an easily rememberable domain

00:17:38.660 –> 00:17:45.360
Monica Griesemer: that they can type in anywhere they are and access their data is a pretty powerful thing and good for

00:17:45.910 –> 00:18:15.329
Bill Sutton: it’s perception I like that you brought up the perception thing, Bill, at the beginning. It’s like, how easy is this for me to do, and it’s just one more step to make their lives easier. Yeah, we’ll think about migrations because we’ve run into this before all migrations where the customers going from an on Prem, you know, net scalar storefront combination to the cloud, and they’re like, well, our users are used to to use your example. go.domain.com, or whatever happens to be, can we continue to use that? And historically the answer was, if you’re going to as though it needs to be

00:18:15.580 –> 00:18:37.150
Bill Sutton: whatever.cloud.com, and hopefully, that’s not already taken. you know. So we’ve had. I mean, most of most customers have been able to work around it. But this will obviously make that almost a moot point now, where they as long as it’s not a complex, you know structure. Then they should be able to to switch over and use the same, or a very similar domain. Name.

00:18:37.490 –> 00:18:38.170

00:18:40.390 –> 00:18:49.370
Bill Sutton: All right. let’s see. The next 2, I think, deal with analytics for performance. go ahead.

00:18:49.590 –> 00:19:15.900
Monica Griesemer: I am pretty sure that we round out the section with analytics for performance. And again, I’ll be very frank with you. I have had a lot of help with my colleague Christian on this section, so we can all work through this together as much as I’d like to be an expert at every single thing. as as you all pretty much are. I’m still getting there. So we I would love to run out this section, talking about analytics for for performance. And just

00:19:15.900 –> 00:19:20.069
Monica Griesemer: anything you’ve worked on. And these updates we have here.

00:19:20.870 –> 00:19:38.009
Bill Sutton: Yeah, so I, it looks like this first one. It says, data availability. it looks like this has to do with data that’s not that’s not included, or that it’s missing And they’ve added in some notifications and some information about some excellent explanatory type.

00:19:38.080 –> 00:19:48.890
Bill Sutton: fields in here regarding regarding items that may be may not be present at the time anyone have any thoughts about that.

00:19:49.080 –> 00:19:58.839
Todd Smith: it’s a bill I I think one of the big challenges that a lot of Cis Admins have had is, hey? It’s great that I can get information off the machines that I know about.

00:19:59.370 –> 00:20:04.299
Todd Smith: Where are the machines that I don’t know about, where the machines that I need to spend some time

00:20:04.390 –> 00:20:12.470
Todd Smith: remediating or applying a patch of updating software or getting it connected to the network. This is really a a cool.

00:20:12.540 –> 00:20:14.410
Todd Smith: The additional feature

00:20:14.560 –> 00:20:21.430
Todd Smith: that we’ve added in here, and being able to say, Hey, you know what? There’s something that we’re not able to get the full data set

00:20:21.510 –> 00:20:24.499
Todd Smith: off of these devices, because something is missing.

00:20:24.930 –> 00:20:30.759
Todd Smith: Well, that may be worthwhile dispatching a tech to go and fix that machine

00:20:30.870 –> 00:20:38.269
Todd Smith: as opposed to. you know, not knowing about it, because you know that from a security and performance perspective.

00:20:38.490 –> 00:20:41.899
Todd Smith: that’s the that’s the problems I want to be able to fix.

00:20:43.380 –> 00:20:46.250
Todd Smith: And this is this is critical to identify those.

00:20:46.340 –> 00:21:01.540
Monica Griesemer: Yeah. And also, visually, we’re we’re showcasing here that that information. So information on lack of information, right? It comes up in notification symbols and pop ups within the console.

00:21:01.580 –> 00:21:26.530
Monica Griesemer: So as with anything, citrix, the more you use it the more you get out of it. So when you’re in that console. It will let you know and put it right in front of your face. Hey? Like these endpoint metrics aren’t available for X number of sessions like, let’s troubleshoot that let’s do something about it.

00:21:26.570 –> 00:21:51.709
Bill Sutton: We we might not know where we have to spend a lot of time investigating why or where the devices are that aren’t reporting properly and be able, even even if all it does is bubbles up and says, here the devices aren’t reporting properly. Then they just met with 2 point to dispatch a tech to or someone to take a look, or an agent, or maybe not an agent, but somebody to remote into the device and say, You know, what? What are we missing? Is the when Rm. Not configured properly, or some other?

00:21:51.710 –> 00:21:59.759
Bill Sutton: The local monitoring tool that needs that’s needed to bubble that data up. So the other. A good good thing.

00:21:59.800 –> 00:22:05.390
Todd Smith: Yeah. Or the other thing, Bill, is that you know. Sometimes you’d have to rely on the third party tool to do. Go out there and do that

00:22:05.430 –> 00:22:09.790
Todd Smith: to go out and do a an update to.

00:22:09.900 –> 00:22:13.299
Todd Smith: you know, some type of application or some type of driver.

00:22:13.510 –> 00:22:24.399
Todd Smith: It needs to be done right? So I think one of the best views that I’ve seen recently is, there’s a view that will show you what version of the workspace app you got.

00:22:24.750 –> 00:22:32.029
Todd Smith: And it actually goes and says, Here’s the entire list of of workspace apps that are that are reporting in your network.

00:22:32.550 –> 00:22:35.059
Todd Smith: And then it identifies which ones need to be updated.

00:22:35.240 –> 00:22:39.720
Todd Smith: Well, that’s someone that oftentimes is someone clicking ignore

00:22:40.150 –> 00:22:44.360
Todd Smith: on a message that pops up on their screen at the end point. Yeah.

00:22:44.650 –> 00:22:55.160
Todd Smith: and that’s causing that could cause service disruptions, and that could cause downtime that could cause potential data breaches, or or at least a an attack vector

00:22:55.550 –> 00:23:03.850
Todd Smith: that could be out there. that you want to be able to make sure that you close those up and you actually get that performance. And you’re you’re getting reliable data.

00:23:04.280 –> 00:23:08.939
Todd Smith: it’s one thing to have data available to you. But if the data is unreliable

00:23:08.980 –> 00:23:10.389
Todd Smith: or incomplete.

00:23:10.820 –> 00:23:23.109
Bill Sutton: you know, people are making decisions off this Yup. And if you’re looking at higher, you know, higher level metrics. You may not be getting the data you need or the right data maybe skewed, I guess, is probably better way of doing it.

00:23:24.060 –> 00:23:41.330
Bill Sutton: So this next one new mode categories. I wasn’t sure what this was, but what I did a little bit of digging. It looks like the the capability to change the frequency or the sampling of data. So if you’re you’re having your triaging issues, you’ve been able to say, update the console quicker. Is that?

00:23:41.530 –> 00:23:51.409
Monica Griesemer: Yes, yeah. So it’s a little bit of both. We’ve actually added for tenants with more than 25,000 unique users. Sometimes

00:23:51.480 –> 00:23:53.989
Monica Griesemer: we we would pull

00:23:54.310 –> 00:24:05.560
Monica Griesemer: data quickly with about 1% deviation, maybe in the data. But if you need a really really comprehensive view at all of the data and

00:24:05.730 –> 00:24:20.360
Monica Griesemer: the maximum, precise view of every single data you have, we actually have a higher precision option for that data sampling. So you could choose higher precision. And it would take a little bit longer to get that data, but it would be

00:24:20.460 –> 00:24:37.469
Monica Griesemer: a very, very precise view of what your environment was looking like. So just offering those options to where, if you need it quickly, then sure you can do some averages, maybe a little bit of of deviation here or there. The higher precision gives you this, highly precise as it sounds.

00:24:39.940 –> 00:24:57.569
Bill Sutton: Okay. the last one. I think this is the last one. Yeah, we’re at the end here. Wow, so this is splunk integration, and I think just allows for bulk data export. you want to talk a little bit about that, Monica.

00:24:57.570 –> 00:25:14.379
Monica Griesemer: Yeah. just. I know a lot of our users leverage analytics for performance and tandem with splunk, and allowing for that, both data export to export and share that those collected metrics and events with Splunk inside those dashboards.

00:25:14.570 –> 00:25:15.620
Monica Griesemer: So

00:25:15.690 –> 00:25:29.480
Monica Griesemer: Enterprise Admins can view that performance data collected and then also correlate the data from Citrix analytics with the data from your sources and slunk as well. So just adding that linkage and integration.

00:25:29.830 –> 00:25:31.940
Bill Sutton: Yeah, I would imagine. I mean, I’m not a split

00:25:32.030 –> 00:25:36.999
Bill Sutton: expert by any means. I know generally what it is, but I I would imagine, like

00:25:37.290 –> 00:25:50.609
Bill Sutton: analytics, tools like power, bi tableau, or something to plug into this, and then, enable you to slice and dice the data and get the kind of information you want, which obviously is a benefit, especially to those that you splunk and larger organizations, I would suspect.

00:25:52.270 –> 00:26:02.599
Todd Smith: Yeah, I think a lot of customers, especially the Enterprise customers, have kind of moved over towards Splunk, as not only as a a, a great reporting and monitoring tool.

00:26:02.620 –> 00:26:17.809
Todd Smith: but also it’s a it’s a great data aggregator. so you can actually have all your SIM. Information come into one place and then connect splunk to all of the you know. Like you said tableau and power bi, and all the other

00:26:17.860 –> 00:26:28.969
Todd Smith: analytic or tabulation analysis engines that are out there. and really be able to kind of pull that stuff together.

00:26:28.980 –> 00:26:45.699
Todd Smith: so you can actually tie it in with, you know. Think of it from a performance perspective. But also think of it from you know what has happened in my environment at this specific point in time that used to require individuals to comb through multiple logs.

00:26:45.960 –> 00:26:46.810
Todd Smith: kind of

00:26:47.530 –> 00:26:54.660
Todd Smith: sort through all kinds of different data. And you think about the the amount of data that’s being collected. It’s related to performance and security.

00:26:54.950 –> 00:27:04.049
Todd Smith: you have to have capabilities out there with machine learning and AI built into it. the the data center is too large.

00:27:04.550 –> 00:27:10.910
Bill Sutton: Yeah. I mean, what is it? Somebody said, the amount of data that we’ve collected in the past 3 years is more than we did in the past. I don’t know

00:27:11.290 –> 00:27:34.710
Bill Sutton: 50 or 60 or more. it’s probably more than that now, but I mean, it’s just incredible when it when we look at. we look at the data that even comes out of some of the systems that we use every day like salesforce and service. Now, I mean the data that is collects, and there’s no way you could analyze that, you know, on paper, or even in a spreadsheet. For that matter, you need these higher end tools to be able to slice and dice the data absolutely. Yeah.

00:27:34.930 –> 00:27:36.320
Bill Sutton: Anything else? I think so.

00:27:36.370 –> 00:27:46.939
Todd Smith: I think one of the best. The one of the best analogies and the stories that I’ve heard is that, you know, the current version of the iphone is has more processing power.

00:27:46.990 –> 00:27:49.910
Todd Smith: Then the computers that were used to put

00:27:49.960 –> 00:27:53.250
Monica Griesemer: the Apollo missions on the moot. Yeah.

00:27:53.540 –> 00:28:03.819
Bill Sutton: yeah, and that this little thing that we hold in our hands. It basically has more computing power than these than systems that film floors of buildings back in the.

00:28:04.100 –> 00:28:26.210
Bill Sutton: And they’re they are collecting the mountains of data. I mean while we run the phone, my my iphone popped up and said, you’re out of storage. So I kind of figure that out I wondered why my phone calls were coming in and they would ring. But the name didn’t appear on the screen. It’s I guess it was because, you know, it’s like the old days, Todd. The phone rang and he didn’t know who was on the other end. So

00:28:26.360 –> 00:28:33.329
Bill Sutton: and that was someone talked telling you your vehicle warrant he’s out of exactly so.

00:28:33.590 –> 00:28:57.560
Bill Sutton: Well, look we We are at the end of this article, this this long, very detailed article, very well written article. So yeah, we I really, I really appreciate you guys. Todd, you and and Monica, and of course, Andy and Jeremy, who were on this for the other, the other iterations, the other the other parts, if you will, but we’ve made it through it. So any final words or thoughts on on this generally.

00:28:57.590 –> 00:29:07.399
Monica Griesemer: Yes. Well, first of all, thank you for having me back on. It’s always a pleasure to have these conversations and get to add more context to the words on the page.

00:29:07.500 –> 00:29:35.450
Monica Griesemer: I will have a few shameless plugs here as a marketer at the end. Here. I drove toward updates.com. That is our roadmap page. So if you want the latest, latest, what’s being developed, what’s coming out? Information? That is where to go. But the real shameless plug is my team, and I are actually delivering a What’s new webinar via like the Citrix channel on August 20 s.

00:29:35.480 –> 00:29:52.529
Monica Griesemer: So this is this is breaking news here. I haven’t said it on any channel yet, but it is live to register on Citrixcom. If you go to citrix.com slash events. It should be the first thing that comes up. A ton of what we covered here today will be on there.

00:29:53.080 –> 00:30:00.370
Monica Griesemer: But even more, there’s going to be 4 of us speaking on our different perspectives within.

00:30:00.390 –> 00:30:14.370
Monica Griesemer: you know, bringing cloud innovations to on-prem enhancing the user experience and more. So yeah, come, jump on that. We’ll do a cute a customer. Q. A. At the end of that. So it it’s always a great session.

00:30:14.370 –> 00:30:40.159
Bill Sutton: So that is my plug for today. And then also, we’re rounding out the end of next or sorry next month, so you may or may not get another incredibly long blog from yours truly, so I don’t think you can shake me yet, gentlemen, I don’t know. We don’t want to shake you yet. These are very popular ones, so we want to keep them going. you know, I’m sure.

00:30:40.250 –> 00:31:06.630
Monica Griesemer: Yes, and I mean, I think the length of it just attest to the amount of innovation that we’re driving across Cloud and on. Prem. I was dating through some of my old ones. It used to be just on-prem conversations now we’re speaking to both, and I think that’s a powerful thing. I I feel like the lines are are blurred, but that shows the state of hybrid, and where our customers are. So you’ll you’ll keep hearing from us. We’re gonna

00:31:06.890 –> 00:31:10.059
Monica Griesemer: keep innovating. So exciting things coming

00:31:10.230 –> 00:31:13.940
Bill Sutton: for sure. All right. Time, any final words.

00:31:14.210 –> 00:31:23.949
Todd Smith: Yeah, I think Monica, just just kind of hit it on the head. Hit it out of the park, because, you know, keeping up to date on what’s new with Citrix

00:31:24.120 –> 00:31:33.509
Todd Smith: it is really becoming a a little bit more of a challenge, because we are innovating so much, and because we are meeting the requirements and requests of a lot of customers.

00:31:33.670 –> 00:31:37.510
Todd Smith:  and if you’re a customer listening to this, you know.

00:31:37.920 –> 00:31:39.560
Todd Smith: reach out to

00:31:39.600 –> 00:31:53.300
Todd Smith: not only Citrix, but also reach out to a partners like Zentagra to provide feedback and say, Hey, you know what I I really wish we would have this. This is how we innovate it by asking asking questions and listening to the customer’s responses.

00:31:53.340 –> 00:32:07.139
Bill Sutton: Absolutely. Yes, I would encourage customers and listeners to reach out to any of us if they have feedback both on these blogs or these podcasts, but also on the tech itself. And how we can, how, how we can all help improve.

00:32:07.300 –> 00:32:15.130
Bill Sutton: So look, I appreciate you guys joining today. Thank you so much. we’ll do it again next week. See you all later. Thank you.