Managed Services
Salesforce Managed Services
Maximize Your Salesforce ROI with Expert Managed Services
Managed Services
Maximize Your Salesforce ROI with Expert Managed Services
Unlock the full potential of your Salesforce investment with our comprehensive managed services. Designed to optimize, maintain, and innovate your Salesforce ecosystem, our services ensure your platform runs seamlessly, scales as your business grows, and continuously evolves to meet market demands. Experience the difference of having a dedicated team of Salesforce experts by your side, empowering your business to thrive in the digital age.
Explore our wide range of Salesforce managed services, meticulously crafted to cover every aspect of your Salesforce journey. From 24x7x365 coverage to custom integrations, our offerings are designed to provide comprehensive support for your Salesforce environment. Below is a detailed overview of our services, tailored to enhance your Salesforce experience and drive business success.
| Pro | Pro Plus | Ultimate | Custom | |
|---|---|---|---|---|
| Remote 24x7x365 Coverage | ||||
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Always-on support ensures your Salesforce environment is monitored around the clock for uninterrupted service. |
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| Proactive NOC Solution Monitoring and Preventative care | ||||
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Prevent issues before they arise with our proactive monitoring and maintenance of your Salesforce solutions. |
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| LifeCycle Management, Administration, and Maintenance | ||||
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Comprehensive management services cover the entire lifecycle of your Salesforce applications, ensuring they are always optimized. |
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| Device Maintenance, update inventory, Optimizations | ||||
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Keep your connected devices in top condition, ensuring your Salesforce integrations and applications run smoothly. |
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| Solution Environment patches and Security Updates | ||||
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Stay ahead of security threats with regular patches and updates to your Salesforce environment, safeguarding your data. |
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| Fixed Pricing and Outcome Based | ||||
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Transparent and predictable pricing based on the outcomes you achieve with our Salesforce managed services. |
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| Phone and Email Support | ||||
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Direct access to expert help via phone or email for any Salesforce queries or issues you might encounter. |
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| ServiceNow CSM Portal Support | ||||
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Leverage our integration with ServiceNow for streamlined case management and resolution within your Salesforce environment. |
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| Slack and Teams Chat Support | ||||
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Instant communication channels for quick resolution of your Salesforce issues, enhancing team collaboration. |
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| Service Level Agreements (SLAs) | ||||
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Guaranteed response times and resolution metrics as per our SLA, ensuring your Salesforce operations run without a hitch. |
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| Critical Situation Management | ||||
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Rapid response and resolution for any critical issues affecting your Salesforce environment, minimizing downtime. |
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| Environment & Operational Reviews | ||||
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Regular assessments of your Salesforce environment to identify improvements and optimizations for better performance. |
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| Advisory and Licensing Guidance | ||||
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Expert advice on Salesforce configurations, customizations, and licensing to maximize your investment. |
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| Salesforce Sales Cloud | ||||
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Comprehensive support for Sales Cloud, enhancing your sales processes and CRM practices. |
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| Salesforce Sales Cloud Automation | ||||
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Automate sales tasks and processes within Sales Cloud to increase efficiency and reduce manual effort. |
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| Salesforce Sales Analytics | ||||
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Deep insights into your sales performance with analytics, helping you make informed decisions. |
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| Salesforce Sales Performance Management | ||||
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Strategies and tools to boost your sales team’s performance and achieve higher targets. |
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| Salesforce Sales Revenue Optimization | ||||
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Maximize your revenue potential through targeted Salesforce strategies and practices. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Regardless of your tech stack, receive support that integrates seamlessly with Salesforce. |
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| Assigned Technical Account Manager (TAM) | ||||
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A dedicated TAM provides personalized guidance and support for your Salesforce environment. |
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| Assigned Customer Success Manager (CSM) | ||||
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Work with a CSM to ensure you’re getting the most out of your Salesforce investment. |
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| Assigned Primary Systems Engineer L3 | ||||
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Expert engineering support for technical issues, customizations, and integrations. |
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| Assigned Secondary Systems Engineer L3 | ||||
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Additional engineering support ensures comprehensive coverage and expertise for your Salesforce needs. |
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| Pooled Systems Enginering Resources | ||||
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Access a wide range of engineering skills and resources as needed for your Salesforce projects. |
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| Monthly Environment Health & Operational Reviews | ||||
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Keep your Salesforce environment healthy with regular reviews and proactive recommendations. |
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| User Training and Education | ||||
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Empower your team with training and education on Salesforce functionalities and best practices. |
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| Service Desk Integraion (SNOW) | ||||
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Integrate Salesforce support seamlessly with your existing ServiceNow operations for efficient resolution. |
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| Security Assessments | ||||
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Evaluate and enhance the security of your Salesforce environment to protect your data. |
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| Staff Augmentation onsite and remote | ||||
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Extend your team with our expert staff, available both onsite and remotely, to support your Salesforce needs. |
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| On-Site Support | ||||
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When needed, receive direct on-site support for complex issues or critical Salesforce deployments. |
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| Custom Integrations | ||||
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Develop and implement custom integrations for Salesforce, ensuring seamless connectivity with your other business systems. |
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| Bring Your Own License | ||||
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Flexibility to use your existing Salesforce licenses with our managed services, optimizing your licensing costs. |
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Dive deeper into the benefits of our Salesforce managed services. Leveraging advanced technologies and best practices, we provide proactive monitoring, lifecycle management, and strategic advisory to ensure your Salesforce platform aligns with your business goals. Our team is dedicated to delivering solutions that not only solve immediate challenges but also foster long-term innovation and growth.
From implementation to optimization, our lifecycle management services keep your Salesforce ecosystem agile and effective.
Extend the power of Salesforce with custom integrations, tailored to fit the unique needs of your business seamlessly.
Maintain the highest standards of data security and regulatory compliance with our expert guidance and robust security updates.
Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.
Discover the XenTegra Difference. Contact us and discover how our managed services can transform your Salesforce platform into a dynamic tool that drives business excellence. Fill out the form below to start your journey towards a more efficient and powerful Salesforce ecosystem
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