Managed Services

Microsoft Managed Services

Enhancing Your Microsoft Ecosystem with Premier Managed Services

Unlock the Full Potential of Your Microsoft Solutions with Expert Managed Services

Maximize your Microsoft ecosystem’s performance and reliability with our comprehensive managed services. From Azure to 365, our team offers unparalleled expertise, ensuring your Microsoft solutions are optimized, secure, and aligned with your business goals. Let us empower your digital transformation with our dedicated support.

Tailored Microsoft Managed Services for Every Need

Our managed services encompass a wide range of Microsoft technologies, offering everything from remote monitoring to advanced security assessments. Designed to cater to businesses of all sizes, our services ensure that your Microsoft environment is always up-to-date, secure, and driving value for your organization.

Pro Pro Plus Ultimate Custom
Remote 24x7x365 Coverage

Your Microsoft ecosystem is always under watch, ensuring continuous operation and swift response to issues anytime.

Proactive NOC Solution Monitoring and Preventative care

Ahead of the curve in monitoring and maintenance, we keep your Microsoft services running smoothly, reducing downtime risks.

Management, Administration, and Maintenance 

Comprehensive handling of your Microsoft environment, from daily administration to strategic maintenance planning.

Custom Dashboards and Reports

Tailored insights into your Microsoft solutions, providing clarity on performance, usage, and optimization opportunities.

Device Maintenance, update inventory, Optimizations

Ensuring your devices are always up to date, optimized for performance, and fully compatible with Microsoft ecosystems.

Solution Environment patches and Security Updates 

Keeping your Microsoft services secure and efficient with the latest patches and updates applied as needed.

Fixed Pricing and Outcome Based

Transparent and predictable costing models based on outcomes, ensuring you get value from your Microsoft investments.

Phone and Email Support 

Direct access to Microsoft experts for any queries or issues, providing peace of mind and swift problem resolution.

ServiceNow CSM Portal Support

Expert assistance with integrating Microsoft services into ServiceNow, enhancing service management capabilities.

Slack and Teams Chat Support

Immediate support through your preferred communication platforms for any Microsoft-related inquiries or issues.

Service Level Agreements (SLAs)

Guaranteed response times and resolution benchmarks, ensuring your Microsoft services meet your business needs.

Critical Situation Management 

Rapid mobilization in response to critical issues, minimizing impact on your operations and restoring normalcy quickly.

Health Checks

Regular assessments to ensure your Microsoft environments are healthy, secure, and performing optimally.

Environment & Operational Reviews

Periodic reviews to align your Microsoft solutions with evolving business requirements and best practices.

Advisory and Licensing Guidance

Expert advice on optimizing your Microsoft licensing structure to ensure cost-efficiency and compliance.

Microsoft 365 Services

Full support for your Microsoft 365 suite, from deployment to user training and ongoing management.

Microsoft Azure IaaS Services

Leveraging the power of Azure to build and manage your infrastructure with expertise and efficiency.

Microsoft Azure Virtual Desktop / FSLogix

Optimized virtual desktop experiences through Azure, ensuring secure, flexible, and reliable access to your applications.

Microsoft OS/IAM Active Directory/AAD/AAA 

Robust management of your identity and access solutions, ensuring security and seamless user experiences.

Server and Hypervisor Management (HV/VMware/Azure/AWS/AHV/Citrix HV)

Comprehensive management of your server environment across various platforms, including Azure, AWS, VMware, and more.

Windows Server Management (outside of Citrix)

Dedicated support for managing Windows Server environments, ensuring stability, security, and performance.

Endpoint Management 

Efficient management of all end-user devices, ensuring they are secure, updated, and aligned with company policies.

Application Packaging Services 

Streamlining the deployment of applications across your Microsoft environment for consistency and reliability.

Assigned Technical Account Manager (TAM)

A dedicated expert focused on maximizing the value and performance of your Microsoft solutions.

Assigned Customer Success Manager (CSM)

Your advocate to ensure you achieve your desired outcomes with Microsoft services, enhancing satisfaction and ROI.

Assigned Primary Systems Engineer L3

High-level technical expertise for advanced configuration, troubleshooting, and optimization of your Microsoft infrastructure.

Assigned Secondary Systems Engineer L3

Additional engineering support, providing depth and resilience to the management of your Microsoft environment.

Pooled Systems Enginering Resources 

Access to a broad pool of engineering talent for scalable support across your Microsoft services and projects.

Monthly Environment Health & Operational Reviews

Regular, detailed assessments to ensure your Microsoft infrastructure supports your business effectively and efficiently.

Deployment and Migration Assistance 

Expert support for smooth transitions, whether deploying new solutions or migrating existing services within the Microsoft ecosystem.

Backup and Disaster Recovery Planning

Comprehensive strategies to protect your data and ensure business continuity across your Microsoft services.

User Training and Education

Empowering your team with the knowledge and skills to leverage Microsoft technologies effectively.

Service Desk Integraion (SNOW)

Seamless integration with service management platforms for efficient issue tracking and resolution.

Security Assessments

In-depth evaluations to identify and mitigate risks across your Microsoft environment, ensuring robust security posture.

Staff Augmentation onsite and remote

Flexible resourcing options to bolster your team with Microsoft expertise, whenever and wherever needed.

On-Site Support

When remote support isn’t enough, our specialists are ready to assist on-site for your Microsoft solutions.

Custom Integrations

Tailored solutions to ensure seamless interaction between your Microsoft services and other business applications.

Bring Your Own License

Flexibility to utilize your existing Microsoft licenses with our managed services, optimizing your investment.

Seamless Microsoft Solutions Management

Discover the breadth of our Microsoft managed services, focusing on proactive strategies, comprehensive lifecycle management, and custom solutions. Our approach is to not only address immediate needs but to also anticipate future challenges, ensuring your Microsoft infrastructure supports your evolving business requirements.

Remote 24x7x365 Coverage

Enjoy peace of mind with our around-the-clock support, ensuring your Microsoft systems are always running smoothly.

Custom Integration and Reporting

Gain valuable insights and enhance functionality with custom integrations and detailed reporting tailored to your business needs.

Security and Compliance

Keep your Microsoft environment secure against emerging threats with our continuous security updates and compliance management.

Statements of Work

Our Statements of Work outline the specific tasks, timelines, and deliverables associated with each project engagement, ensuring a clear understanding of the project scope and timeline. With a commitment to security and expertise in creating personalized digital workspaces for teams, XenTegra is the perfect partner to help streamline your IT systems and increase productivity. Trust our experienced team to help you choose the right workspace platform for your needs, and simplify the way you work with a customized solution from XenTegra.

Transform Your Microsoft Experience

Contact us to explore how our managed services can elevate your Microsoft infrastructure to the next level. Complete the form below to start a conversation about your Microsoft management needs.

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