Support Services
Nutanix Support
Cloud Simplicity. Enterprise Performance.
Support Services
Cloud Simplicity. Enterprise Performance.
XenTegra’s Nutanix Support Services deliver expert, hands-on assistance to optimize your enterprise cloud infrastructure. From AOS and AHV virtualization to Flow Security and Nutanix NC2 Clusters, our certified team ensures your Nutanix environment runs securely, efficiently, and with maximum scalability.
You’ve invested in one of the best enterprise cloud platforms—now let’s make sure it runs at its peak.
Gain direct access to a team experienced in AOS, AHV, Flow Security, Cloud Manager (NCM), and Unified Storage—all backed by real-world implementation success.
Choose from Pro, ProPlus, Ultimate, or fully Custom options to align your service level with operational needs, security posture, and budget.
Beyond technical fixes, our support includes optimization insights, security hardening, configuration best practices, and proactive performance tuning.
Recognizing the unique needs of Nutanix users, XenTegra offers a variety of support plans, from Pro to Custom, designed to meet the specific demands of your business. Each plan provides targeted support for your Nutanix infrastructure, ensuring enhanced performance, security, and system management.
| Pro | ProPlus | Ultimate | Custom | |
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| 24x7x365 Coverage | ||||
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Experience unwavering support with our 24x7x365 coverage, ensuring your Nutanix environment is always running smoothly. |
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| Remote Solution Based Support | ||||
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Access immediate remote support for Nutanix solutions, ensuring timely problem resolution and minimal operational disruption. |
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| Flexible Retainer Based Pricing | ||||
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Customize your support package with our flexible retainer-based pricing, tailored to meet the unique demands of your Nutanix infrastructure. |
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| Fixed Pricing and Unlimited Cases | ||||
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Enjoy the predictability of fixed pricing for Nutanix support, with the added benefit of unlimited cases for comprehensive coverage. |
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| Phone and Email Support | ||||
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Get direct access to Nutanix experts via phone and email for quick answers and effective problem-solving. |
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| ServiceNow CSM Portal Support | ||||
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Leverage the convenience of the ServiceNow CSM portal for streamlined Nutanix support requests and case management. |
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| Slack and Teams Chat Support | ||||
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Enhance your support experience with Slack and Teams chat support, facilitating real-time collaboration and faster issue resolution for Nutanix environments. |
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| Service Level Agreements (SLAs) | ||||
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Depend on our clear and robust SLAs, guaranteeing timely and effective Nutanix support services to meet your business needs. |
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| Nutanix AOS / Vmware | ||||
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Optimize your Nutanix AOS and VMware environments with dedicated support, ensuring high performance and reliability. |
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| AHV Virtualization | ||||
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Maximize the efficiency and stability of your AHV virtualized environments with expert support and guidance. |
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| Flow Network Security | ||||
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Strengthen your network security posture with comprehensive support for Nutanix Flow, protecting your data and applications from threats. |
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| Nutanix NC2 Clusters | ||||
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Leverage specialized support for Nutanix NC2 Clusters, ensuring seamless operation and scalability of your cloud infrastructure. |
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| Nutanix Cloud Manager (NCM) | ||||
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Optimize your cloud management with support for Nutanix Cloud Manager, simplifying cloud operations and enhancing visibility. |
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| Nutanix Unified Storage | ||||
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Enhance your storage solutions with support for Nutanix Unified Storage, ensuring data availability, efficiency, and protection. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Benefit from our multi-platform and vendor-neutral approach, providing comprehensive support across your Nutanix and hybrid cloud environments. |
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| Root Cause Analysis for Sev 1 | ||||
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Quickly identify and address the root causes of critical issues in your Nutanix environment, minimizing downtime and future risks. |
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| Scheduled Patch and Update Assistance | ||||
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Stay ahead with scheduled patch and update assistance for Nutanix, ensuring your environment is secure, up-to-date, and performing optimally. |
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| Assigned Technical Account Manager | ||||
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Receive personalized attention and strategic planning from your assigned Technical Account Manager, dedicated to your Nutanix environment’s success. |
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| Critical Situation Management for Sev 1 | ||||
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Rely on our critical situation management for immediate response and resolution of high-severity issues in your Nutanix infrastructure. |
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| Environment & Operational Reviews | ||||
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Benefit from detailed reviews of your Nutanix environment and operations, identifying improvements for efficiency and performance. |
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| Assigned Customer Success Manager | ||||
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Work closely with your Assigned Customer Success Manager to achieve your strategic goals and maximize the value of your Nutanix investment. |
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| Remote Monitoring with Preventative Care | ||||
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Proactively monitor your Nutanix environment with our preventative care services, ensuring optimal health and performance. |
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| Comprehensive Licensing Guidance | ||||
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Navigate Nutanix licensing with our comprehensive guidance, ensuring compliance and cost-efficiency for your business. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Improve user experience in your Nutanix environment with proactive performance monitoring and analytics, identifying and addressing issues before they impact operations. |
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| Migration Assistance | ||||
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Ensure smooth and successful migrations to or within your Nutanix environment with expert assistance, minimizing downtime and risk. |
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| Configuration Reviews | ||||
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Optimize your Nutanix configuration with thorough reviews, ensuring your infrastructure is set up for maximum efficiency and security. |
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| Service Desk Integraion (SNOW) | ||||
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Streamline your service desk operations with integration support for ServiceNow, enhancing the management of Nutanix support cases. |
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| Health Assessments | ||||
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Maintain the health of your Nutanix environment with comprehensive assessments, identifying areas for improvement to ensure peak performance. |
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| Security Assessments | ||||
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Protect your Nutanix infrastructure with detailed security assessments, identifying vulnerabilities and implementing best practices for a secure environment. |
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| Backup and Disaster Recovery Planning | ||||
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Prepare for the unexpected with our backup and disaster recovery planning services for Nutanix, ensuring business continuity and data protection. |
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| User Training and Education | ||||
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Empower your team with Nutanix training and education, enhancing their skills and enabling them to manage your environment more effectively. |
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| On-Site Support | ||||
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Receive expert on-site support for critical Nutanix issues, ensuring fast resolution and minimal impact on your business operations. |
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Fill out the form to connect with a XenTegra Nutanix expert. We’ll help you streamline your cloud infrastructure, minimize downtime, and fully realize the value of your Nutanix investment.
We support Nutanix AOS, AHV Virtualization, NC2 (Nutanix Clusters), Nutanix Flow Network Security, Cloud Manager (NCM), Unified Storage, and integrations.
All tiers include 24x7x365 coverage, performance monitoring, patching assistance, security reviews, root cause analysis, and assigned technical contacts. Higher tiers include on-site support, TAM/CSM, and proactive strategic services.
Yes. We offer expert guidance and hands-on support for Nutanix NC2 migration, hybrid cloud setup, and ongoing operations across Azure, AWS, and on-prem environments.
Our approach combines expert support with strategic insight to help you turn your Nutanix platform into a competitive advantage.
Statements of Work clearly define scope, timelines, and deliverables for every engagement.
Real-time support integrated with ServiceNow, Slack, and Microsoft Teams.
Security and compliance assessments included in advanced tiers.
Dedicated Technical Account Manager and Customer Success Manager for consistent engagement.
On-site services available for deployments, health checks, and strategic reviews.
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