94: The Citrix Session: Empower your hybrid workforce with Citrix and IGEL Technology

Dec 7, 2021

This is a guest blog post by Catherine Gallagher, Product Marketing Manager, IGEL Technology.

Citrix Workspace and IGEL OS are propelling productivity and delivering great end-user experiences across diverse work roles in the hybrid workplace. Together, we deliver a compatible and intelligent solution for fast, frictionless, and secure access to virtualized and cloud workspaces from any IGEL OS-powered endpoint, from any location.

With Citrix Workspace, you can embrace the cloud with ease and securely deliver all the tools your people need such as SaaS apps, web apps, and virtual apps. It also helps simplify management and speed up deployment, no matter where you are in your cloud journey. IGEL OS, the next-gen edge OS for cloud workspaces, is a lean, secure, high-performance operating system for end-user access to digital workspaces. Secure management of remote endpoints without VPN with IGEL Cloud Gateway and IGEL Universal Management Suite.

As a longstanding Citrix Ready partner, IGEL stays in lockstep with the latest version of Citrix Workspace, Citrix Cloud services, and Citrix Workspace app, and is validated as Citrix Ready Endpoint Premium and Citrix Ready for Cloud. The Citrix Ready team, along with Citrix and IGEL product teams, work closely to plan, integrate, test, and validate the required functionality and criteria to achieve the Endpoint Premium and Cloud levels of partnership.

Host: Andy Whiteside
Co-host: Bill Sutton
Co-host: Ben Rogers
Guest: Chris Feeney

WEBVTT

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Andy Whiteside: Everyone and welcome to episode 94 of the citrix session i’m your host Andy whiteside where today we’re going to be.

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Andy Whiteside: Working with the ideal crew, which is a big part of the citric story has been for a couple years and big part of his integrity citrix story we’re using a blog.

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Andy Whiteside: That has been out for a month or so now called empower your hybrid workforce with citrix and nigella technology, I guess, we go there, introduce the panel here bill sudden how’s it going.

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Bill Sutton: On willing to you.

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Andy Whiteside: I am busy, as always, but in a kind of good way.

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Bill Sutton: same here.

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Andy Whiteside: Ben Rogers from citrix been a lot of things going on citrix how you doing.

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Ben Rogers: Good how are you doing any glad to be back on and i’ve missed the last couple of weeks, so I apologize, but good to be back on the panel and looking forward to the day’s a topic.

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Andy Whiteside: And we’ve skipped a couple weeks so apologies to our listeners for that as well as you know, some of us have not been able to attend it’s just it’s just the new normal.

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Andy Whiteside: Luckily, we started this blog this podcast series during the during the pandemic and a lot of people like Chris and Ben and bill myself kind of we were in our home offices, I am probably the biggest.

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Andy Whiteside: biggest victim of this maybe is where i’m you know mountain about now i’m trying to do podcast and trying to travel, but we’ve things are going to change but we’ll do the best we can, to continue to get content out, and I appreciate you guys continuing to be dedicated and joining these.

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Andy Whiteside: On that note, Chris Fini, is the Channel sales engineer, for I jellies here on the east coast and Chris and i’ve been doing, I gel related podcast for well probably a year now.

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Andy Whiteside: and Chris is on for my job to help represent their side of the citrix ideal partnership that we’re covering today’s blog Chris how’s it going.

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Chris Feeney: Well Greg guys I am getting over last week and cold, so I sound like a frog on Thursday and Friday and sound a little bit more normal today so i’m excited about today’s topic is we’ve got a lot to unravel here.

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Andy Whiteside: I was in Orlando and I talked to a new tactics account manager, the other day, and she mentioned how good a voice, I had for podcasting and i’m like I don’t know I sound like kermit the frog.

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Even when i’m not saying.

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Chris Feeney: Well we’re not using it, but, but having that sort of that what does that auto tune thing it kind of makes it sound better that would be kind of cool well podcast version of it.

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Andy Whiteside: But.

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Chris Feeney: there’s lots of anyway.

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Andy Whiteside: I think, in all honesty.

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Andy Whiteside: She was being Nice and polite I what I did appreciate that she and other people said last week, I was traveling is how much of our content they consume and how much they feel it is valuable to them as a customer or as a partner or as a salesperson.

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Andy Whiteside: What i’m getting at here guys is what we’re doing with these podcasts where we’re covering blogs that.

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Andy Whiteside: People either didn’t have time to read or didn’t have the ability to to glean as much content from just by reading it is is valuable in the had a lot of comments last week to pre will appreciating what we’re doing.

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Chris Feeney: that’s good to hear.

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Chris Feeney: awesome.

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Andy Whiteside: crystal says jump in a little bit by well let’s talk about you briefly your background is what as it relates to the uc and citrix world.

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Chris Feeney: So in that regard I kind of got into that So my first heard about citrix when I first came to raleigh like 20 something years ago, I heard about this thing.

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Chris Feeney: I was working for a local reseller at the time in raleigh and they were talking about this thing with citrix they were doing with the local state government and.

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Chris Feeney: About a year or so later I got a chance to really kind of mess around with it help out with some projects there and we got a chance to see what it actually could do.

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Chris Feeney: And then, after about five years, I went into the vendor space as a sales engineer technical consultant, and we have we had software that was on the endpoint didn’t really call it the endpoint at that time.

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Chris Feeney: But that end user experience thing that kind of began and oh five for me and i’ve been kind of in that space since.

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Chris Feeney: really just.

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Chris Feeney: You know, learning about users workflow obviously the technologies on the back end.

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Chris Feeney: Helping build a company from nothing to something and that type of thing and then transitioning and learning about thin clients along the way, and vdi and all that other stuff so that’s sort of been my journey, the last 20 years yeah I.

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Andy Whiteside: can’t believe some of that was in the healthcare world where citrix shows up a lot.

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Chris Feeney: Right it really got a you know jumping into it in the thick and then within bravado you know just main healthcare by then citrix had really penetrated quite a bit and healthcare, and so we had to figure out how to work well with with with citrix and also.

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Chris Feeney: Be on the forefront of adding new functionality, that would meet their needs.

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Chris Feeney: Especially in the shared workspace and that was really the key thing and healthcare, a lot of shared workstations not not individual machines that users would have and.

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Chris Feeney: So learning how to do work there, and how to integrate with citrix and whether it’s roaming sessions, leaving them up closing them cleanly all that fun stuff.

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Chris Feeney: Virtual channel blah blah peripheral this whatever that you know kind of cut your teeth.

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Chris Feeney: along the way, as well as develop some sort of new things, it might start off as little code snippets and then eventually you see it make its way into the product as a policy checkbox this that or the other.

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Chris Feeney: that’s that’s been kind of cool to be part of some of those projects.

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Andy Whiteside: And been Rogers you used to run a healthcare practice that included citrix and I Joe I bet you and Chris either know each other or have a lot of history together i’m not sure which one it is.

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Ben Rogers: yeah we i’ve i’ve known Chris for food, I would have to say 10 maybe more years.

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Chris Feeney: But a lot of time and he him saying how many him.

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Ben Rogers: A lot a lot of hymns but he would be part of my yearly pilgrimage the hymns and would be one of the.

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Ben Rogers: People I would see out to see what was new in his world Unfortunately I could never convince CSA to go down there and provide a path, it is a shiny penny for that functionality worth every bit of it, but it is it isn’t expensive entry point, but I was always a.

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Ben Rogers: excited to go see what Chris was involved in, and so you know, it was a little bit of shock to me when Chris left and providing came over to idle so I see he’s continued to be successful and again when I saw the topic, this morning I am excited because, as a.

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Ben Rogers: Former customer.

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Ben Rogers: i’m kind of interested I don’t want to steal the thunder of the presentation, but when we get into this chip shortage.

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Ben Rogers: i’m really going to start to ask some questions of you know how can customers look at their current hardware inventory.

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Ben Rogers: In potentially evolve into an inventory that’s more thin than fat and so again when I saw this topic today just made me excited to have you on.

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Ben Rogers: And the topic that we’re presenting, but it also has presented some questions, I would have if I was a customer and I was stuck in a bad client environment and I knew that then technology was coming down the pipe and it was a direction I needed to take my organization.

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Andy Whiteside: And on the hop on word you just said, you just said, stuck right stuck in a fat client world it used to be that the flat fat client was in my fat client what we mean is windows windows running on the endpoint they used to be that was what brought.

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Andy Whiteside: capability into your world.

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Andy Whiteside: What I Jo brings to the citrix story is capability that with citrix all of a sudden solves what that fat client.

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Andy Whiteside: world had, and you can start to move away from it and get the productivity, benefits and probably most importantly, these days, well productivity super important both from the admin as well as the end user.

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Andy Whiteside: And then, as the article, the blog that we’re looking at here talks about a lot is security and at some point that becomes the compelling reason to get get out of being fat and stuck and being fat and proactively move into sin.

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Chris Feeney: yeah and then just to comment on that I was thinking about this, as I was preparing prepping for today’s call.

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Chris Feeney: Several things that come to mind right, I mean we’re talking about our biggest piece of the integration with citrix is the workspace APP full stop period in the sentence.

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Chris Feeney: Now there’s multiple versions of that you have the windows version, you have a MAC version, you have a whatever.

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Chris Feeney: So the Linux version is really what I wanted to kind of key in on today, because there has been a lot of updates to try to bring more parity functionality and stuff like that and.

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Chris Feeney: And so it has been the most important relationship from an eye gel vendor perspective, in my opinion, others would probably agree.

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Chris Feeney: Something I disagree, but.

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Andy Whiteside: Chris can I double down on that real quick before we move.

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Chris Feeney: On yeah.

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Andy Whiteside: And that is this isn’t the eye gel workspace APP this is and there’s three of them and every ios I jello So this is the citrix Linux workspace APP the native citrix Linux workspace APP.

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Andy Whiteside: you’re not actually changing it and making it your own you’re embracing what citrix does and applying that to the solution you guys bring to market.

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Chris Feeney: Right and and even further, so you probably have met or hurt or maybe on this podcast or the agile one Jim Eric who used to be a citrix legend there, from what I understand.

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Chris Feeney: But he he is he has been working.

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Chris Feeney: Jointly with I Jill product management, as well as citrix pay on to to identify an ad and continually do more things to get the roadmaps lined up.

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Chris Feeney: to the point where this week they’re going to release general availability.

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Chris Feeney: Of the workspace APP I Joe will have it day one, and there’s been a tech preview of some of the new function now i’m sorry, excuse me that’s the 121 11.

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Chris Feeney: And it’s got some updates with some stuff that have been features that have been waiting for this to come out stuff like that, and so this is the type of relationship that I Jill has with citrix.

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Chris Feeney: So that we can work jointly with them obviously custer noman market opportunities things like that to me to manually give make it a whole lot easier for customer to go from fat or thin, I guess, I took it back to what you’re saying earlier yeah i’m my say that.

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Andy Whiteside: well.

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Chris Feeney: So I wonder if we should use different terms.

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Andy Whiteside: I did a fat Oh, and we should be you know.

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To make people for it.

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Andy Whiteside: But fat operating system to thin operating system and notice we’re saying operating system not hardware.

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Andy Whiteside: You know I did a road show last week couple customer events, and I am still shocked this day, the amount of people that think of thin clients, as the little device or big device, but the device, and not the operating system that powers, whatever device the devices.

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Ben Rogers: So let’s let’s talk about that for a minute in, and this is where I start to look at it as a customer so let’s say i’m a customer.

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Ben Rogers: We got an aging population of windows machines and I want to get out of the windows business, except for on the application side, where i’m using citrix to deliver that.

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Ben Rogers: But I want to reduce the footprint out on the endpoint so one of the things that has interest me is using the ideal low s on my existing hardware.

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Ben Rogers: And that would get me an entry point into you know kind of this idol world or this thing is world are very small footprint os world so, then I start to kind of get on this bandwagon.

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Ben Rogers: kind of give me an idea of how you’re coaching clients into bite sized pieces that makes this sense of all right we’ve taken on the os piece of this we’ve gotten our current hardware up to speed now what’s next tell me how the journey continues.

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Andy Whiteside: Chris you want to jump in.

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Chris Feeney: yeah I was thinking of a couple things right so um it and i’ll plug it one of our other vendors that that’s kind of helping with that journey.

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Chris Feeney: We did a webinar recently with our friends at lakeside where you know they have a tool, you can assess.

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Chris Feeney: i’m sorry look at where they could I could probably do but labeled as a tool you you run an assessment and see like all right, what devices, can I convert to agile, first of all let’s start there.

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Chris Feeney: Now that Okay, and that might be i’m going to just give them a browser login get the citrix, for example, or maybe i’ll run the full workspace APP or something.

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Chris Feeney: But now what’s The next step, maybe I do need to now take into account unified comms delivery and i’m and i’m thinking in my mind.

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Chris Feeney: Since bills on the call a project that that came up recently where you know.

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Chris Feeney: They had a situation where they needed to use zoom and then they needed more things more video feeds from zoom and so you had.

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Chris Feeney: limitations, with the zoom vdi functionality coming out of a citrix back end down to the endpoint to process video audio.

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Chris Feeney: And so we were trying to figure out is it just a better hardware piece, we thought that might be the answer, and it did help, but it wasn’t the full answer but bill with is you know 30 plus years of citrix experience that I get your own it right.

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Bill Sutton: Okay.

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Chris Feeney: But i’ll go with both alright alright we’re going to round up.

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Bill Sutton: You know.

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Chris Feeney: That there’s.

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Chris Feeney: So there’s there’s a functionality hosted client redirection it’s been around for a while I don’t know exactly how long but we leverage that because it was a back end of Zen APP publish server downloaded that.

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Chris Feeney: To the agile device and bill was able to work, and you know, produce a scenario where are we being Linux We actually had the zoom Linux client that launched natively when the user clicked on a link to start it, and then they could get their multiple video feeds.

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Chris Feeney: And that’s the collaborative effort right it’s it’s a it’s a combination of functionality already exists, but being able to marry those two together ultimately is really where the power comes together.

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Chris Feeney: So that’s that’s one idea, but I think to ben’s question yeah there’s a lot of devices out there, that if all you’re doing is just getting a citrix you don’t need to necessarily go and buy, but you can have tools, where you can kind of assess.

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Chris Feeney: What can we do with what we’ve got and then okay now let’s add on some additional functionality, that we need to use unified comms or maybe it’s CAD or whatever really need to.

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Chris Feeney: take advantage of some of that newer hardware and that’s where those tools can really help you figure that out.

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Andy Whiteside: So bill we’ve kind of had you quiet here what’s what’s your if you had to sum up, I Joe and how it brings solutions into the city’s population customer base that we have, how would you sum that up.

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Bill Sutton: Oh, goodness it adds a lot of value and providing an environment that is locked down much more secure than a windows endpoint you know it can support all of the functionality that we historically see in traditional endpoints at a lower price point.

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Andy Whiteside: That that’s good, let me, let me give you my way of saying it.

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Bill Sutton: Perhaps less complexity would go in there as well, but you know.

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Andy Whiteside: use my way of saying exactly it ain’t windows and it still works.

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Bill Sutton: yeah that would that would summon up in in one sentence or less.

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Chris Feeney: And you need it, we need to take that to the bank right there let’s make that.

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Chris Feeney: Like a new thing it ain’t when doesn’t it stories like that kickoff I want T shirts.

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Chris Feeney: let’s get clear on it.

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Andy Whiteside: And that’s and that’s not a knock on Microsoft I.

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Andy Whiteside: Love Microsoft.

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Chris Feeney: it’s just what’s in the cloud.

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Andy Whiteside: What Microsoft brings to the endpoints in a cloud centric delivered not deployed but delivered world is just way, more than any.

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Ben Rogers: Well, and also the world’s changing you know 10 years ago 15 years ago it was a Microsoft world for business, he needed to get work done, you had to rely heavily on Microsoft.

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Ben Rogers: with Google coming on you know apples getting more presence in the market, I mean it’s just it’s a change world and, with that users have gone through the paradigm shift like.

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Ben Rogers: Andy you and I keep kind of going back to our conversation, five years ago I think users are now ready to move away from a windows desktop and they’re more.

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Ben Rogers: apt to go into a workspace type of environment when you’re where you’re delivering their tools that they need to do their lives, then bring them into an interface that.

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Ben Rogers: allows them to launch applications to do things, so I think people’s paradigm shifts now i’m still curious about this now.

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Ben Rogers: i’ve got idol in i’m running on my existing hardware when my existing hardware starts to die, I mean you know I I used to convert PCs over the thin clients and.

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Ben Rogers: One of the things my crew used to ask me is you know at what point, is it not worth having that old hardware out there well.

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Ben Rogers: power supplies, you know, there are pieces in those machines that are going to break down that’s going to be expensive to change once you go into the thin client hardware.

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Ben Rogers: brand kind of give me an idea of what’s going on there, do you have units that can handle these multimedia things this problem you just talked about with zoom or they need.

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Ben Rogers: More windows more video or the thin clients that are being produced capable of handling those hardware specs or do you still have to go out and buy a machine that can run windows to get that kind of performance and I Joe Louis world so.

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Andy Whiteside: To begin, but before we answer that question quantify for us, the average piece of PC hardware that was bought to run windows, is going to last, how long, in your opinion, three years.

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Ben Rogers: know every six months.

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Andy Whiteside: No, not there’s not it’s not it’s by ability, but the hardware itself.

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Andy Whiteside: How it’s.

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Ben Rogers: done well, I mean for me it’s been hit or miss now I was an HP guy wouldn’t when I was in the PC so I mean I would think that I could get anywhere from 36.

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Ben Rogers: To 16 months, out of a unit, but after 16 months the ups, is the first thing to die are some kind of chipset on the motherboard and once you start having to shop for those parts it’s almost cheaper to replace the unit in general, but you know again that’s why i’m asking the question.

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Andy Whiteside: Well, so, but maybe the quantified opinion down on number, if I were to say 60 months is not unusual, if not longer for a piece of computer hardware to last before you had to start replacing parts is that a fair.

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Ben Rogers: yeah I would say that’s the Max that you would get it, I would say anywhere from once you hit that four year mark things are going to start breaking yeah.

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Andy Whiteside: yeah I see him last longer than that but i’d you’ve got real world experience but OK, so to answer your question around.

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Andy Whiteside: The Round transitioning to actual thin client hardware running a thin client operating system, Chris you want to address how you fit the right hardware, to the operating system and the use case, knowing that the operating system, this case I Joe is going to apply whether it’s.

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Andy Whiteside: On low in hardware or hardware.

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Andy Whiteside: High end hardware.

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Chris Feeney: yeah, so it is a key thing right we have actually.

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Chris Feeney: For us, I Jill is obviously shifted our focus to the operating system, so we had you know for years been known as a thin client company and we had you know thin client models that were developed.

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Chris Feeney: So our top of the line model is the seven i’m actually running that on my desk connecting to an RDP session where running the zoom call from so it’s Our most powerful device for boards this whatever that I mean you know it’s.

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Chris Feeney: it’s top use case would be like you know.

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Chris Feeney: Engineering folks doing CAD drawings and stuff like that, obviously, in a remote scenario.

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Chris Feeney: or middle of the road, the model ud three and then are low in model ut too so.

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Chris Feeney: there’s certain types of hardware functionality amd chipset this or processes that that when you’re in a world where you’re at offloading teams and zoom webex whatever.

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Chris Feeney: down to the point where it’s better to process that locally versus in the back end where it’s more expensive and certainly can clog the thing the pipe.

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Chris Feeney: The endpoint matter the input hardware is going to matter, so we have some tools to help you figure out like all right, I have a use case you know and.

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Chris Feeney: You know, based on what we’re trying to do with zoom, for example, we know that it can only support up to a certain number and it says processor dependent kind of stuff or whatever.

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Chris Feeney: So you do your math and figure out okay that’s going to map to either this I told you device.

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Chris Feeney: or one of our agile ready vendors from 10 zero HP to Lenovo to on logic to whatever there’s a bunch of vendors out there that have gone through that.

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Chris Feeney: or i’ve got a bunch of existing devices that are core I five core I sevens or whatever that are five years old they’ve hit that 60 month mark they got six gigs of Ram you know, two processors four cores or whatever you look at that you turn that into an idol s.

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Chris Feeney: managed device that is already a more powerful thin client then probably all the ones I just mentioned.

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Chris Feeney: You know it’s just you know fatter machine right, but these days, I mean that device could be on a laptop or something smaller about you know the size of a.

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Chris Feeney: thing, but so that’s how you can map it I think that’s where the you know our vendor friends from liquid where.

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Chris Feeney: They have this tool that can go assess like what’s the use case.

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Chris Feeney: What do we know the requirements are to meet that use case from a hardware perspective or whatever okay well which devices you already own are going, we are, we know we’re going to meet that.

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Chris Feeney: You know, without even converting yet, then you could take a ut pocket, for example, and I God pocket plugging into that windows machine try it out and make sure before you then fully converts there’s multiple ways to get there.

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Andy Whiteside: So i’ve been I want to comment that I want you to comment back first based on what Chris brought up.

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Ben Rogers: I would have to say, if I was still sitting in a director role, and I was looking at, you know that cross point of i’ve either got to.

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Ben Rogers: get these existing PCs out and go to new hardware or bleed these pc’s even more I would bring in this liquid were too because.

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Ben Rogers: It would be interesting to me to see what my inventory, how much life I could bleed out of it now there’s some other things, I would also be researching what’s my power supply life, going to be how hard is my power supplies, going to be able to change now I got one more question.

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Andy Whiteside: hey before you before you move on, you said exactly what I needed you to say, if you are a CIO and you are you’re in the scenario you’re you’re trying to decide, should I or shouldn’t I right if that’s the combo you just said right.

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Andy Whiteside: yeah yeah and then I factor in all this chip sort of thing, where you don’t have a choice now, it probably changes your urgency to do it versus pondering doing reusing of hardware.

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Ben Rogers: yeah now, so I do have a question on that you know, as I Joe having inventory shortages on their hardware because of these chips shortages, I know this exists but.

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Ben Rogers: To me, I primarily have seen this you know impact cars man citrix has had a little bit of.

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Ben Rogers: An issue with it as far as being able to ship out some of the newer SDS boxes and the chipsets it goes inside of those but I don’t know how much of this chip shortage is you know drove into the endpoint world.

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Chris Feeney: Every vendor I gel included now some have more volume than others, the likes of HP or LG or the you know, obviously much bigger companies and I jail, but I Jill has been impacted by it.

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Chris Feeney: And the timing of our agile ready program was actually quite quite good, because I think we started to see the impact of the chip storage late last year I sorry I forgot what year were in 2021 now 20 I would say.

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Chris Feeney: Probably this year, maybe, but the but the impact of that began to get felt and a lot of ways, whether it was from supply chain or other things.

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Chris Feeney: But yeah every vendor has been dealing with it you’ve probably seen like she had more of it like with pictures of cars on.

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Chris Feeney: In parking lots that can’t get finished, because the chips are are available yet or something but but yeah we’ve we’ve dealt with it, and then, when we had opportunity will fill up inventory for agile devices, but um, but a lot of this is driven towards.

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Chris Feeney: I Joe ready program you probably heard about the HP announcement we’ve been doing stuff with Lenovo now for almost a year, I mean.

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Chris Feeney: LG is a strong partner so there’s many more options now for customers to consider a then there was if they do have to go down the new endpoint hardware side of things so.

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Ben Rogers: Now let me ask this question in and Andy You said this was coming in the in the blog.

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Ben Rogers: Security, so you know, on windows i’ve got i’ve got go ahead and.

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Andy Whiteside: i’ll sorry before we transition to that, I just want to highlight and I know you guys are saying this talk around it, but for our listeners.

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Andy Whiteside: Does I do have chips shortage issues of their own, yes, does that cool whip go great on every device out there, potentially are most and does that chip shortage become less of an impact on an Idaho absolutely.

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Andy Whiteside: Just didn’t want to miss the opportunity to double down on this thing, for I gels probably the gift of a lifetime, because they were trying to transition to a software centric mostly conversation, and this is forcing people who weren’t thinking that way to think that way.

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Chris Feeney: Right and I guess again the key thing is to what we’ve been discussing is.

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Chris Feeney: If you do have to go that route because of chips shortages low inventory, or whatever like that and you’re sitting on a five years or seven year old devices that you’ve kind of.

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Chris Feeney: been babysitting or whatever, making sure that they can it’s very likely they can it can continue to produce for another couple years at least and the cool thing is, even if they do die that I Joe license doesn’t die with it, you can transfer to a new machine that you replace it with.

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Andy Whiteside: Anything whether it’s citrix INTEGRA I gel this pandemic thing it’s very unfortunate right, but its accelerated people who could either weren’t thinking this direction or weren’t ready to think this direction, its accelerated they’re thinking in probably in the long run.

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Andy Whiteside: Great for everyone on this call.

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Andy Whiteside: i’m sorry i’ve been asked that question.

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Ben Rogers: Again, no now so where where I am now shifting my focus on as a customer, as I go okay i’m running I Joel what’s my security options as far as you know, an endpoint agent that can run against that that can you know.

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Ben Rogers: Fight off attackers that come because I know right now we gotta you know Linux low footprint low threshold of attack, but smart smart guys out there man they get in there going to be looking at these boxes, how can we protect these boxes what solutions are out there for that.

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Andy Whiteside: Well let’s let’s double down on what you said to me go let’s walk this and i’ll let Chris do it, Chris just ideal, by default, from a security perspective.

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Andy Whiteside: Other than the fact that it ain’t windows walk through those and then, yes, then let’s address bins concerns around ways to secure that further.

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Chris Feeney: And we’ve got a ton of this on our website certainly.

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Chris Feeney: there’s a whole lot of security at the edge thing but.

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Chris Feeney: um, but it really be there’s several ways to look at it right, I mean if you look at the endpoint operating system market, you know Linux has a distinct advantage because we’re not Linux has, in general, not out as much as windows has been.

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Chris Feeney: So what are the viruses and malware and all that other stuff they’ve been targeting for obviously the low hanging fruit.

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Chris Feeney: So that’s one thing, but I Jill in general, was built, you know 20 year in fact this Friday is our 20 year birthday as a company.

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Chris Feeney: And the founder built this from the ground up the goal was to build something for the Internet, obviously, is secure operating system and so.

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Chris Feeney: It was built with security in mind not bolted on after the fact, so by converting a device immediately, you have a much stronger security posture.

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Chris Feeney: than you would just installing windows, in fact, I saw just this past weekend, it was funny because I actually.

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Chris Feeney: install windows 11 on a device, and I saw something about how there’s already a day with zero windows 11 build vulnerability i’m like okay well i’ll just shut that device down for a little while.

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Chris Feeney: and continue to run my iPod pocket off of it, you know and that’s the kind of stuff we don’t hear about that there’s a.

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Chris Feeney: there’s a bunch of stuff here, but from the get go there’s already a low attack vector because the ports are.

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Chris Feeney: are minimal, you know in fact I started my career at idle three almost three and a half years ago in federal going in an environment that a we had never really focused on.

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Chris Feeney: And having to go in and where the first thing they’re going to do is scan your device, and very often they would scan is like is it even out there, like oh yeah it’s turned on right here what what’s wrong.

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Chris Feeney: And you know they said, well, we want to scan what’s in the box like well by default ssh is not allowed for root user and that type of thing, so we had to actually allow them.

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Chris Feeney: privileged access to go in and scan what’s inside the box, where they would see versions of this or versions of that so when it was already by nature, designed, you know to handle that and one of the coolest things that I remember working on was.

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Chris Feeney: My first big account Government Accountability Office they had a bunch of windows laptops they had disk encryption this and in RSA token that or whatever.

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Chris Feeney: And when we were in this and then the security team was asked as well, what happens when we do when we convert these things over to agile so well.

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Chris Feeney: you’re probably not going to need that disk encryption software, because a we’re not saving anything local to Vice all that stuff is in citrix like it has been.

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Chris Feeney: And so, and then so pre boot authentication that you know if they lost the laptop didn’t really matter there wasn’t anything local on it anyway.

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Chris Feeney: For them to be concerned about so we were already able to save them money on some of those things that they were paying for on the endpoint licensing wise virus this or whatever that so.

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Chris Feeney: In many respects, you don’t need that antivirus software, we have, I will say this in full transparency, we have just today i’m looking at an email thread crowd strike, which is a very popular.

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Chris Feeney: Monitoring solution, whatever they have a Linux client, and so we get we get requests for hey can we put that on your end point and and have it, given us information.

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Chris Feeney: Okay, do you really need it like are you going to be able to do something if maybe but there’s no real massive need for a more protection kind of.

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Chris Feeney: And I say this in quotes right but believe me there’s a whole lot of security already built into Nigel os.

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Chris Feeney: natively and then you can add additional things by just disabling stuff that you don’t need a lot of that is based on our modular design, so if you’re a citric shop and you don’t need anything vmware related turn it off don’t even have it installed.

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Chris Feeney: That type of stuff so.

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Andy Whiteside: First, let me, let me take a dual only really succinctly so been a Linux so it’s less attack vector but still attack well writes code written by human beings.

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Andy Whiteside: it’s read only so the layers that make up I gel and Chris you can comment on this those by default are read only so reboots make whatever was laid down there intentionally or unintentionally go away, you want to comment on the Read only the really aspect of I Joe real quick.

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Chris Feeney: yeah it’s like I said designed from the ground up so that you know, by default, we remove things like if you saw a boon to Linux by itself right.

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Chris Feeney: It has capabilities of going out downloading updates and that type of thing or going out and downloading software that whole component is completely removed from idle Linux we control that.

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Chris Feeney: So, but if you were to say i’m going to go and try to download this PDF from this website to the local desktop whatever.

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Chris Feeney: If it were even allowed because you can control that as well let’s just say it was on a reboot it’s gone doesn’t even exist so read only is there because we protect the modules we protect the partitions where these things are are installed.

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Chris Feeney: We have some areas where some would say well it’s not truly read only well yeah we do have areas of the operating system.

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Chris Feeney: partitions that are carved out where we can allow customization things to remain on a reboot such as custom wallpapers custom icons.

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Chris Feeney: branding you know you want to change the, I will start menu icon to something else right those things do are allowed, and they do exist, but they’re also in an area that are not going to touch other parts of the operating system that are controlled and secured.

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Chris Feeney: And it’s also all of that is encrypted to so.

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Chris Feeney: So one of the things you could easily do is just look at our read only a read.

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Chris Feeney: mean than the the notes that come out when a new version, and you can scroll down, and you can see what new things are added.

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Chris Feeney: And then, what security fixes have been updated so firefox chromium are built in browsers if they issue a new version of firefox that that targets CV this or whatever that you’re going to see all that listed in the Read only notes, you only know it’s the readme notes, excuse me.

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Chris Feeney: So we do stay on top of those things from a security perspective.

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Andy Whiteside: So so been Linux read only most of it at least the parts that are likely to be exploited and then I think Chris hit on it, Chris there are antivirus.

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Andy Whiteside: malware types of agents that are built into the operating system if you want to try to leverage those as part of your additional security efforts yeah.

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Chris Feeney: And here’s some really cool and i’m gonna just going to highlight this is another security thing right so citrix has a feature called user agent string and network request.

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Chris Feeney: Where does that come into play so you’re coming in from a device running I gel and your security team wants to know that I don’t know where this where this is coming from, I don’t even know what I jealous.

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Chris Feeney: i’m not gonna let it through well with this user agent request, which is now built into the workspace APP.

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Chris Feeney: And hire you can go in on your net scale or ATC whatever and say all right i’m going to add a user agent string called agile whatever.

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Chris Feeney: It might say and you’re going on the on the eye gels management calls so you’re going to push that down into the device, so that when it comes in and checks, you say, I trust that device because it’s.

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Chris Feeney: an ideal one I know it’s this version of that whatever.

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Chris Feeney: That string happens to be and it matches it so it’s not just some unknown device that they’d never heard of coming in from a citrix perspective and that are like oh my gosh alerts and fire alarms are going off, where is this, who is this coming in.

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Chris Feeney: You can even do that and so there’s these addition, this is where that whole product management functionality that that collaboration effort.

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Chris Feeney: To get things like that so from a security perspective, you can say right, not only on the network when i’m scanning but also when people are coming in remotely or whatever now, I have a string that tells me it’s a Nigel device I trust it i’m going to let it in.

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Chris Feeney: That type of thing.

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Andy Whiteside: they’ve been you asked the question.

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Andy Whiteside: thoughts on the answers.

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Ben Rogers: So again, if I was sitting back, as a former customer one of the things Chris said right off the BAT that really caught my ear that I haven’t thought of is.

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Ben Rogers: The reduction of complexity, if you just look at getting rid of you know, the encryption software that’s going to be needed, I had laptops that were for doctors for physical therapist.

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Ben Rogers: you name it somebody wanted to laptop but all those laptops had to be encrypted they all had to have the ability to talk the big fix that would do the windows updates.

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Ben Rogers: So the fact that I can go to you know less expensive hardware.

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Ben Rogers: thinner ios os and you know one thing I will compliment on with Nigel from working at in the past is they’ve got an awesome user console so firmware upgrades.

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Ben Rogers: You know any kind of software upgrades the console is very rich and being able to do that getting statistical data from.

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Ben Rogers: The thin clients was always good so i’m sitting here thinking to myself, you know getting rid of the windows headache getting rid of the encryption.

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Ben Rogers: pains I have goku getting rid of the you know users lose the device they’ve got to report it we’ve got to do incident reports and all that jazz.

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Ben Rogers: I mean just the complexity of those few things that I heard when Chris was talking up front about how we can get rid of some aches and pains that we have.

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Ben Rogers: That would be worth the money in itself, and then the fact that I now go to a much simpler device that I can manage holistically across my entire environment, instead of having.

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Ben Rogers: windows rules for this windows rules for this windows rules for this crowd now and then point I just put a simple image out there.

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Ben Rogers: Now that all gets collapse back into citrix is being managed by you know, a very technical highly experienced team.

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Ben Rogers: it’s just it makes sense to me, you know it’s just a and then the ability for crowd strike which I had in my former.

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Ben Rogers: Environment, I mean now I can look at my company and go, we can extend our existing AV solution.

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Ben Rogers: Not that we really need to do that, but from a compliance standpoint, you know your compliance officer goes know every device has to have some kind of AV on it well okay here you go.

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Ben Rogers: We have the ability to put Linux agents on these devices and they can run and we don’t need it, but if the checkbox forces us to do it, then why not.

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Andy Whiteside: Chris crowd strike are there, others that are embedded by.

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Chris Feeney: So, to be fully transparent on this one crowd strike is not embedded I was referring to a custom partition conversation that was going on an email so.

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Chris Feeney: They have a Linux agent and apparently a particular customer or customers prospects, whatever.

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Chris Feeney: we’re asking if they could install now what information they want from it, I don’t know when I was on fed, I had a similar type of request type type thing where they maybe they wanted a net scale or agent or something right.

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Chris Feeney: But if there is a Linux this kind of ties into sort of that customization piece right if there is a Linux piece of software that customer insists, had we went out on the input for whatever reason okay.

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Chris Feeney: Then it’s likely that we could build it in such a way that it can be installed and then you can get information from that so one other example for me was.

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Chris Feeney: One of my first federal accounts fdic was was a they had a pulse secure vpn and they they needed a specific very similar that user agent string.

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Chris Feeney: They needed their endpoints to connect to vpn first before they could get this to their remote desktop, and so they.

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Chris Feeney: The Linux version of that didn’t have as much functionality, as the windows, one for for different reasons, but.

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Chris Feeney: We had one piece to it and then now when they did connect in they can say oh that’s coming from a managed device running I Joe that we we know about we’re going to let it in with vpn and then the user would access their secure desktop.

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Chris Feeney: I did want to say one thing I mentioned earlier that pre boot stuff right coincidentally and 1106 I Jill ios 11 and six, which we just released in the last month we actually did add that functionality so.

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Chris Feeney: If a customer needs it, there is now a capability to do a pre boot off for whatever reason.

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Chris Feeney: we’ve outlined a whole reasons bunch of reasons why you may not need it, but if there are some reasons why you do want it, we actually do have it now and i’m not going to go into details on that, but there’s a hunt.

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Chris Feeney: there’s a lot of security functionality, you get with agile natively that you can probably spend a whole ton of time on.

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Chris Feeney: And again, if you look at our read me notes on any release you’ll see what security patches are there for citrix this or vmware or firefox chromium whatever we are very, very transparent with that and.

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Chris Feeney: we’re not we’re not we don’t get far behind on a lot of that stuff if there’s a vulnerability we patch it and we updated and included in the firmware.

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Chris Feeney: A lot of reasons why you should go to jail versus remain on windows i’ll just tell you that and we haven’t really talked about ransomware attacks and actual customers that dealt with that and then had to.

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Chris Feeney: You know mitigate that by switching to Joe whether it’s a ut pocket or whatever, but there have been customers where that has been the case.

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Chris Feeney: Where they were either rolling out I juggle all of them getting into a citrix environment windows machines got compromised, to the 10s of thousands of devices, whereas the the few hundred that they had a Nigel were compromised at all still accessing citrix or whatever.

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Andy Whiteside: yeah.

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Andy Whiteside: I want to come back to that proactive ignis whether it’s security or other things bill we’ve kind of held you a little quiet thoughts or comments.

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Bill Sutton: Well, I was just gonna i’ve been sitting here taking kind of soaking it all in but I was thinking about going back a few years ago, a lot of customers and we probably we run into this today.

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Bill Sutton: We used to say, the endpoint didn’t matter but, at the end of the day, the input didn’t matter, because it was a windows endpoint, particularly in a corporate environment.

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Bill Sutton: it’s still needed to be managed, even if you try to convert it using you know the desktop lock or other tools.

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Bill Sutton: To it to be a standalone machine that it could only access your citrix environment, you still have to secure that device make sure it was patched make sure AV was honored and up to date and so forth Linux.

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Bill Sutton: I gel basically reduces or eliminates nearly eliminates the need for almost all of that certainly we we do have to update it, you do have to update it periodically, but it certainly doesn’t have the attack surface.

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Bill Sutton: nor the breadth of the attacks that you see in a windows environment, so the corporate customer then really significantly reduces what they have to manage and maintain versus a windows centric environment.

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Andy Whiteside: So bill which one matters, the the endpoint operating system or the endpoint hardware.

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Bill Sutton: probably be endpoint hardware now but.

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Andy Whiteside: But they both matter that’s where it all comes and solves the first problem and then it’s up to you to get the right hardware to go in and he thought.

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Bill Sutton: I do, but.

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Andy Whiteside: If you need the problem solved I just going to have it, salt and it’s going to be a proactive thing.

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Andy Whiteside: Unlike some of the other vendors where i’ve been around for years and years and years, a feature comes out in the Microsoft world the citrix world where have you and it might take six months 12 months 24 months before you could even start testing it much less have it ready, they want.

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Bill Sutton: that’s right and and the other thing about the benefit of one of the advantages of gels the ability that.

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Bill Sutton: To run it on pretty much any hardware just about any hardware, I remember a number of years ago, another thin client manufacturer released thin client laptops.

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Bill Sutton: That that garner some interest, but you were you were basically pigeon holed into their hardware, in order to run their own boss, because the two were married.

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Bill Sutton: Whereas with agile, we can we don’t have that that requirement we can use pretty much any any laptop based hardware, we want that the ios will run on based on their compatibility list, which is pretty pretty fast yeah.

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Chris Feeney: yeah that’s a great point we are seeing some of those vendors, I know I think i’m allowed to say this, but if not Oh well.

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Chris Feeney: So slightly on the wrist.

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Chris Feeney: HP we’ve got thin client models, but they’re also going to soon be validating I guess is probably the right word.

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Chris Feeney: Mobile thin clients mobile in quotes means laptop dish right, which will be really cool so I off to the side here i’ll bring it over show and tell if you’re watching video LG grams got a really nice thin client.

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Chris Feeney: operating system, this is a mobile thin client running I gels in this case I got the pocket plugged in but.

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Chris Feeney: So you know, among other devices i’ve got an old laptop here, that is a low in from Lenovo but my kids use it in high school and it’s runs agile just fine.

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Chris Feeney: it’s not a very powerful one i’m not going to do a bunch of teams calls on it, but it’ll get the job done if I just wanted browser or whatever.

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Andy Whiteside: Because Chris the truth, the truth is there’s hardware guys don’t care they care about the hardware they don’t care what osu run on top of.

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Chris Feeney: It they’re starting to yeah that’s really it was interesting right, because when I when I came here I partnered up with a guy that was at Dell prior to jail.

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Chris Feeney: And he actually had some scenarios where they look like.

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Chris Feeney: He went back to some of his old colleagues said you sell the hardware, I have a better operating system let’s let’s partner together, and in some cases they’re like yeah that’s fine I don’t really care about the os i’ll let you guys handle that.

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Andy Whiteside: All right, then you’re kind of the voice of the customer voice to the CIO and this call.

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Ben Rogers: as well, so where i’m off to now man i’ve got my future hat on here wonder when I do becomes a subscription service.

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Ben Rogers: Where you take your phone and go hey I want to run the ideal platform on it and just run an idol across all.

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Ben Rogers: of my platform and then just go to whatever subscription services i’m you know subscribe to, whether it be Microsoft Google whatever but.

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Ben Rogers: I I kind of see a little glimpse of a market market strategy there where they could become you know subscription based and convert your old whatever to them and they’re your entry point into the into the SAS world.

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Chris Feeney: So you know all those windows mobile phones that were they tried no i’m just kidding.

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Chris Feeney: No to subscribe.

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Chris Feeney: Hopefully, they gotta laugh at somebody in the audience but uh no so I gel as far as the subscription we will in 2022 the operating system will be fully subscription based so there’ll be some pieces there now.

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Chris Feeney: And then we’re going to begin to model things slightly differently, where where you have subscriptions to the SAS based things and you’ll see more of that coming so expect morty.

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Chris Feeney: I would say we’re starting to announce that some of those disrupts that we had around the country.

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Chris Feeney: We kind of talked through some of that if you did not attend that’s fine We actually had one last week, where we had pretty good attendance Andy I think 100 plus people.

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Chris Feeney: So words getting out about the future versions of agile it’ll be os 12 and US 12 for those that understand our our our numbering schemes, a lot of really cool stuff is being developed.

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Chris Feeney: To take advantage of sort of the future and where things are going, or already are.

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Andy Whiteside: I should say so been to your point it is them decoupling the software from the hardware and saying okay run the software where anywhere you want, and then make it portable like Chris mentioned a while ago.

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Andy Whiteside: it’s it’s already becoming subscription and into next year they’re going to become more and more able to be licensed as a subscription through vendors or partners like INTEGRA where you can do it by the month by the device.

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Andy Whiteside: kind of what you said.

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Ben Rogers: next step will be streaming it.

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Chris Feeney: don’t go there, please.

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alright.

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Andy Whiteside: Well guys, I appreciate you jumping on we’re out of time, and I think we’ve covered it pretty well, I will highlight something I had one, the second to last paragraph here talks about the.

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Andy Whiteside: ecosystem and 110 technology partners What this means, to me, is you take citrix and then by proxy of I gel there’s a whole bunch of other technology partners that become citrix enabled.

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Andy Whiteside: instantly because of the ideal relationship with said partner, whether it’s the headphones we were talking about before hit record or whether it’s a you know.

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Andy Whiteside: monitors keyboards mice I could go on and on whether it’s software’s like in bravado things that may have to go through its own processing readiness campaign through windows is part of the job readiness program already, and if it works and I jailed therefore it works in citrix.

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Chris Feeney: that’s kind of the plan is if there you have two vendors that are three or whatever part of that, and there has been some sort of validation that type of thing so we’re very excited about very bullish and and we’re every week, we have vendors knocking on our door, so that’s exciting.

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Andy Whiteside: And chances are you customer are not going to have to go ask for this validation it’s already done or in progress that’s what makes this whole relationship this kumbaya we’re in it together kind of thing day one, they want to release support ability.

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Andy Whiteside: I gel differentiated from all the others.

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Chris Feeney: yep and my job is to make sure our partners like INTEGRA are well informed about all this, so they can go talk to their customers.

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Andy Whiteside: In citrix folks like Ben I mean it’s it there’s not enough.

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Chris Feeney: of US centric.

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Andy Whiteside: folks that know exactly the ideal how I gel kind of completes the sentence for citrix.

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Ben Rogers: yeah that’s that’s an important story for me to know, because a lot of times i’m in talking to people that are asking the questions that I have you know take me to the through the process.

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Ben Rogers: it’s easy to make a decision today is harder to make a decision for what tomorrow is going to look like and.

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Ben Rogers: that’s where I think some of this stuff is strategic and the more I know about it, the more I kind of set that vision for our customers of.

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Ben Rogers: You know you’re just getting started here, this is going to be a journey like seeing the say still going through the journey.

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Ben Rogers: there’s still pieces here that I hear from this conversation that go, we can implement that there, we can implement that there, so I don’t think a business in our organization will ever be done tackling these problems yeah.

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Andy Whiteside: And remember it eight windows.

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Chris Feeney: That phrase.

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Chris Feeney: called Clarence say, can you start working on some T shirts for kickoff.

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Andy Whiteside: did a windows, but it still works that’s my eyes offerings all right, gentlemen, I appreciate the time and we’ll do it again next week, thanks, Chris for joining.

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Chris Feeney: yeah take care guys.

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Ben Rogers: yeah I have a good one.