85: The Citrix Session: Building Enterprise Resilience: Lessons from COVID-19

Aug 24, 2021

In this podcast we reviewed

This is a guest blog post by Dr. Chris Marshall, Associate Vice President, IDC Asia Pacific. You can connect with him on LinkedIn.

The last 18 months has been blighted by the COVID-19 pandemic. With countries hesitantly coming out of lockdowns, perhaps it’s a good time to ask what we have learned and what it means for enterprise technology and, more importantly, for the people who use technology in our enterprises.

If I had to summarize what IDC has learned from our clients from COVID-19, it might best be captured in two words — DIGITAL RESILIENCY. With digital transformation (DX), digital underpins every aspect of the modern enterprise. This is often ignored in traditional approaches to business resiliency, which typically focus on safeguarding distinct enterprise functions or businesses on a piecemeal basis. It is also often ignored by standard IT risk management and disaster recovery practices that safeguard specific IT assets and resources. Both perspectives typically downplay the critical business capabilities supported by DX that cut cross organizational boundaries. Both are often purely defensive.

By contrast, digital resiliency can be defined as the ability of the enterprise to not only restore essential business capabilities but also capitalize on the changed conditions to bounce back even better than before.

Host: Andy Whiteside
Co-Host: Bill Sutton
Co-Host: Ben Rogers
Co-Host: Jon Spallone