61: The Citrix Session: How to leverage end user experience to plan for success

Feb 4, 2021

These sessions discuss the following topics, blogs, and support article: How to leverage end user experience to plan for success

“Last week, Citrix introduced our new journey-centric Success Center experience and highlighted a few key learnings from our customer journey workshops. This week, we’re diving a little deeper into end-user experience. What it is, why it’s important in the context of customer experience, and the process we use for gathering end-user feedback.

Host: Andy Whiteside
Co-Host: Bill Sutton
Guest: Hector Lima