35: IGEL Weekly: How to Configure IGEL UMS to Send Notifications & Device Reports Emails

Nov 24, 2021

The IGEL UMS allows you to configure the management of IGEL OS devices. In the following video, you will learn how to be notified via email on the status of such items as UMS Views, Jobs, and alert notifications. 

Presented by Sebastian Perusat, IGEL Community FELLOW.

In this video, Sebastien will teach you how to:

  • 00:00 Introduction
  • 01:30 Setup the Mail relay
  • 04:30 Send out a View via Mail
  • 05:44 Send out a view on schedule
  • 08:05 Send out Results of Admin tasks
  • 11:20 Send out ICG Config
  • 11:42 Additional important pieces of information

Host: Andy Whiteside
Co-host: Chris Feeney
Co-host: Sebastien Perusat

WEBVTT

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Andy Whiteside: hi everyone and welcome to episode 35 avaya Joe weekly i’m your host Andy whiteside i’ve got Chris Fini, with me, Chris you’re ready for us thanksgiving Turkey day.

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Chris Feeney: getting ready we’ve my daughter’s flying home today and then we’re getting in the car tomorrow and driving see my family and Georgia so i’m not excited about the drive because i’m sure they’ll be a lot of other folks on the road, but but it’ll be good to have everybody together so.

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Andy Whiteside: what’s a mean that’s a normal drive for a holiday for you guys, is it three hours five hours.

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Chris Feeney: Six, with no traffic ish.

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Chris Feeney: But we haven’t seen we haven’t been there in a while, so we always you know stayed around town, mostly and this be the first time we’ve all gotten the car and drove.

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Chris Feeney: grandmother’s House so.

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Andy Whiteside: That sounds good, and I.

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Andy Whiteside: Good luck with that and hopefully it all goes well, I the idea of having to drive six hours to.

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Chris Feeney: The fan here’s the best part.

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Chris Feeney: I have four drivers now.

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Chris Feeney: So I like we bought this Honda crv that I don’t know why I went with this one versus the all wheel drive version, but this one had.

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Chris Feeney: The DVD player thing in the back yeah you know the kids were a little bit older for that, but we only got whatever it is so i’m like hey if my son wants to drive i’m going to hop in the back and watch something.

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Chris Feeney: So good you’re good with your kids driving my kids drive all over the place right but I don’t ride with them when I when I ride with them, I draw.

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Chris Feeney: Right i’m normally the one that’s clock in the miles, it would be a test of.

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Chris Feeney: Patience perhaps but.

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Chris Feeney: yeah well.

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Andy Whiteside: said when you guys go to visit grandma you guys jump in a car and drive six hours you hop on a train how’s that work.

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Sebastien Perusat: Now, in Germany everyone’s loving this car, so we address driving driving as fast as possible.

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Sebastien Perusat: If you see your grandma for that I should die just because we wanted to see here, so no no we’re driving I think it’s mostly.

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Andy Whiteside: yeah okay yeah this misconception that in the northeast of the United States and well, maybe i’m totally wrong there, but in Europe that most people hop on a train and get to where they’re going when it’s more than an hour to drive.

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Sebastien Perusat: It might have been in Congress in Germany, because in Germany you’re lucky FC traders sittings a train station.

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Sebastien Perusat: In general, so i’m not even speaking of five or 10 minutes late, but if it’s coming or not coming so it’s a little bit coming around now take the car is definitely the best alternative.

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Andy Whiteside: Okay, so it’s it’s very similar than here, and you just.

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Andy Whiteside: You go when you’re ready and then we’ll holidays like we have come into this week with thanksgiving you you sit in a lot of traffic quite often.

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We.

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Andy Whiteside: So, Chris this trip or yours you’ll get there have dinner spend the night and come back or will you stay for a long weekend.

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Chris Feeney: We are coming back we’re going to try to get tickets to the nc state unc game Friday night so.

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Chris Feeney: A meaningful game in November, always a meaningful game between those two but extra special.

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Andy Whiteside: yeah let me know will be there, my i’ll have about 30 people will be tailgating if you’re looking for somewhere to hang out.

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Chris Feeney: Well, let me know i’ll bring the kids and we’ll we’ll hang out we’ll figure, it will probably get a ticket from somebody you know waving around so.

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Andy Whiteside: yeah Derek Mer has a spot we’re going to meet up them about five o’clock.

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Nice.

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Chris Feeney: grandma’s house and time.

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Andy Whiteside: You guys have football over there, what we call soccer here.

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Andy Whiteside: Do people meet up for hours in advance and tailgate prior to the event, or you just show up at the event.

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Sebastien Perusat: Yes, party now it’s definitely definitely the same approach.

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Sebastien Perusat: The only difference, I would say that for the moment, most of the students are yeah let’s say a little bit limited in amount of people so it’s not the same feeling like the 2018 or just before code.

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Sebastien Perusat: So, for the moment in Germany, the numbers are increasing quite heavily, so we are hitting a fourth of five five independent from the region where you are.

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Sebastien Perusat: And we are facing the next lockdown situations at some specific regions.

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Sebastien Perusat: So I would say, before covert it was exactly the same like you described it, but right now it’s a bit mixed up people do not want to join, or do not want to go to the stage, you know, try to avoid being a crowds of people so that’s I would say stare back to something unusual.

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Andy Whiteside: yeah yeah yeah the game person is talking about that’s just like one college football game out of 100 this weekend and i’ll be 50,000 people all jammed into a stadium.

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Andy Whiteside: Hopefully vaccinated hopefully you’ve had it whatever I think we’re we’ve kind of decided some of us and us as we’re moving on we’re gonna.

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Andy Whiteside: we’re gonna go do it whatever it is.

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Andy Whiteside: All right, well said thanks for picking a topic for us, we bring it up on the screen here, so I get it rights.

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Andy Whiteside: So the topic of picked is how to configure I tell us to send notifications and device report emails device reports emails what kind of notifications every time, this is a video blog that you guys did, but you haven’t broken out here and in recovery what’s in the what’s in the video.

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Andy Whiteside: Help us out with the introduction what what is this topic and why does it matter.

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Sebastien Perusat: Well, we are creating a specific expectation with that title, and I can be honest, we will not fulfill that just for a simple reason.

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Sebastien Perusat: What you are the user administrator expecting from a report is not something that we’re delivering for the moment to as us.

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Sebastien Perusat: let’s say metrics from the device let’s say you’re looking for active monitoring up the device that all the stuff that is not something that we can deliver for the moment.

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Sebastien Perusat: But in the meantime, when we have that and that’s, something which I would call also report is let’s imagine that you want to list in quite regular basis.

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Sebastien Perusat: let’s say one times a week which device located in Germany, because you need that, for your for your billing department or you need to.

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Sebastien Perusat: describe which ud threes are at the moment online and specific location, because you need that, for your cmt software your change management database for some assets.

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Sebastien Perusat: That imagine the first step that you want to have a update job which will update the firmware of your of your devices and you would like to get a report every morning after an update task.

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Sebastien Perusat: Which kind of key biases are still on the old firmware or in the contrary, which, for which devices are already on and ufo more.

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Andy Whiteside: So than ever these.

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Andy Whiteside: Are these reports for people who don’t have access to us is that one of the main reasons why you’re doing it.

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Sebastien Perusat: Yes or no If yes for the for the main people, because your billing department do not need an access to the same as web APP neither to the US console yes.

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Sebastien Perusat: But on the other hand, we also speaking about the administrators who are not looking into universal measurements with every day.

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Sebastien Perusat: that’s something which i’m seeing quite often in the Community or in former times in the presets you set up your mess, you have already all your automatic registration tasks you default territory rules.

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Sebastien Perusat: And everything the staging more or less automatically so you’re looking one times a month, maybe, sometimes even less.

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Sebastien Perusat: dms console So if you just want to get a report and that’s what we are calling an administrative tasks sending out something via email.

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Sebastien Perusat: that’s also something that we are targeting and the last one, and then I will shut up a promise is as soon as you have a report.

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Sebastien Perusat: As a csv file like export any device from a your mess to a csv file that could then easily be important on a regular basis to us at inventory tracker.

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Sebastien Perusat: To you, as an inventory leading system like you see imdb we want to get a steal information about all the devices such a deep thought the idea was.

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Andy Whiteside: OK, so to Chris i’ll let you jump in here, this is obviously least one phase of it’s a business decision type of thing where you’re going to jump into how to do it here in a second, but the idea that you would do it at all, so that.

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Andy Whiteside: People who aren’t looking at us, either because they can’t or because they’re just not proactively doing.

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Andy Whiteside: This type of discovery once a day once a week once a month, you can proactively hit them with this report and then so that was just pointing out, you can then take that data and import it into some type of management server that handles all of it.

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Andy Whiteside: is getting it through this report, the only way to get it into that more holistic let’s say like service now platform, or is there ways to tie well hold on, let me stop with part one, Chris the business justification for why people need to understand this, you know chime in.

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Chris Feeney: yeah I think we talked about you know, obviously the.

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Chris Feeney: Cost of ownership and you know how many people, does it take to actually manage a job once it’s up and running and so.

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Chris Feeney: I think something having having that data, you know coming out of the system and and also just have it automated so it’s not just a manual effort requiring you know that that time just getting this setup and having it on a schedule makes a whole lot of sense.

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Chris Feeney: You know, for variety reasons I am curious to see how many businesses have actually gone out and done something like this that that’s something i’m going to take away and just start quizzing and find out if this is a regular thing that they often do.

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Chris Feeney: Or is it one of these like oh I didn’t realize I could do that.

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Andy Whiteside: It will we’ll find out right well and maybe we’ll follow up and talk to some folks said, the idea that this male export is one way to get an export and then imported it does bring me to the question of.

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Andy Whiteside: You guys have people writing plugins that allow you to pull this data from us and put it into things like service now is that something that because that’s something that we as a partner, should be doing and working on for you guys.

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Sebastien Perusat: Yes, basically that’s exactly the point, even if the export function, we are speaking off today at not the connector so the rest API that we are using called I am I, the actual management interface.

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Sebastien Perusat: Because that’s basically the connector where a service now consultant, or whoever from our partner likes INTEGRA could write a script to.

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Sebastien Perusat: retrieve the data from cms, but in that case not only retrieving the information.

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Sebastien Perusat: But also sending comments was device that’s something that we will not cover today because it’s a huge topics rest API but that’s more the connectors i’m looking for.

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Sebastien Perusat: But if you want to consume the information from the message only want to consume them to important than to service now yes that’s exactly right so that’s one of the typical job that you would do.

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Sebastien Perusat: By using email or an export file system have a view, but the view the term view, something that will cover in a couple of seconds seconds yeah.

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Okay.

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Andy Whiteside: Okay, so let’s um let’s jump into how to do it.

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Andy Whiteside: In the video blog and the blog I guess well in the blog you break down the different sections step one is set up the mail relay and.

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Andy Whiteside: As you’re talking through this i’m going to jump over for the people who can see the video at a later date and kind of show where you’re at in the video itself.

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Sebastien Perusat: So you get a visual but.

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Andy Whiteside: Help us understand the reason why, and then how to set up the mail relay.

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Sebastien Perusat: So the first thing I want to mention it that setting up a mirror interview s w get the MSA ability to write you extensive reports are sending out active notification it’s really just configuring.

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Sebastien Perusat: The general ability to send out something bma so that’s what we are covering the US Administration part so just in case we’re still speaking about the humans console not humans web APP.

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Sebastien Perusat: And in pajamas console you have a specific section, which is called your mess administration it’s not us console it’s really the administration piece.

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Sebastien Perusat: And just before going into the configuration itself, I just want to mention again.

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Sebastien Perusat: The administration, something we can also break a lot of things and where you made your mess administrators.

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Sebastien Perusat: may have restricted your access, so if you do not see the function called may settings or any kind of icons beneath the human some inspiration.

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Sebastien Perusat: it’s not a bank is not a display issue you just have missing access rights, I guess, so that’s something I just want to cover because it’s a question that may come up and then, yes I just took my own.

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Sebastien Perusat: My own may relate, so I just made several that are set up on on prospects and I just ended miss mtp host activity as as an employee peers that vacation.

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Sebastien Perusat: Because it’s an external road, so I just wanted to be secured and don’t want to do an opera relay and then activated on my main server and on the configuration of cms.

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Sebastien Perusat: Which kind of encryption, I want to use for the for the transfer so i’m using a pls one.to at kept one dot one and one or two to just activated.

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Sebastien Perusat: Because i’m not covering on in my installation, but also from people alternatives so that is another configuration.

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Sebastien Perusat: And as soon as you did, that so yeah that’s an awesome tip user and as NTP server and as NTP password and you entered if needed.

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Sebastien Perusat: Non standard part usually it would be 50 587 you can send out and testing, so you enter an email address from a recipient and optimal case from your own mail account send out the email, and you should receive a test email from us so just telling you hey email was sent out it’s great.

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Sebastien Perusat: And that’s that’s it just a bait that you need to get this kind of automatism working yeah.

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Andy Whiteside: yeah I have flashbacks to you know the old days we used to have these open mail relay servers these days, you need something like this and the configuration where it’s a secure relay server we kind of got exploited with those open open relay servers back in the back in the late 90s.

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Sebastien Perusat: it’s still it’s still actually I mean we still have websites were open relays are listed, you can do so much bad things with them, because there was a huge legacy behind them, but there are still listed so it’s, not only in the United States electoral at the moment.

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Sebastien Perusat: So miss.

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Sebastien Perusat: Miss configured methods are still still a topic today, let them before but there’s a damn yeah.

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Andy Whiteside: But what you’re showing here is that I just baked into the console the ability to securely relay mail off of a mail server.

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Andy Whiteside: Exactly Chris any quick comments on this exciting topic.

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Chris Feeney: Now i’m following along as we go, because I know we have something in our kb about setting up like using gmail is your mail server so.

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Andy Whiteside: yeah so the case.

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Andy Whiteside: let’s.

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Chris Feeney: say I was gonna ask you in your case, did you set up a separate mail server using like something owned by some company that you use.

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Sebastien Perusat: Right now, to know that the person of the server so just said.

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Sebastien Perusat: Their prospects okay.

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Andy Whiteside: hey and said this this Asterix here what.

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Andy Whiteside: What was this password was password for that.

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Sebastien Perusat: it’s a star star star star star star.

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Andy Whiteside: Oh let’s.

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Sebastien Perusat: Forget the advocate star because.

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Andy Whiteside: You know, no one would ever guess that one.

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Sebastien Perusat: Exactly and you.

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Andy Whiteside: You caught that when you didn’t even didn’t even hesitate you just went played right along yeah.

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Andy Whiteside: Alright next section of the video that we’re talking about in the blog is the four.

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Andy Whiteside: minute and 32nd mark, where we talk about send out a view via mail i’m going to fast forward in the video that i’m highlighting here but tell us what you’re covering in that section.

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Sebastien Perusat: So I assume that you’re all from our listeners already have cms concert already had to adjust at nine point, and as soon as you click one time an endpoint you get in the middle of the screen the acid information.

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Sebastien Perusat: When I speak up as an information is I mean what kind of cpu is installed how many how many Ram is installed which kind of storage device is which kind of storage is installed.

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Sebastien Perusat: Which IP addresses sold into divided among so basically all the software and hardware information for you and.

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Sebastien Perusat: What we can do is create reports out of them and say hey listen me more or less every device in my us that is online is offline or as having two gigabyte of storage or four.

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Sebastien Perusat: was only having two gigabyte of Ram maybe more or less everything that you see in your SF it can be filtered will be shown interview So if you we already covered that in an earlier podcast but just.

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Sebastien Perusat: to recover it of view is in my definition and filter an active filter of something like hardware Informations a specific firmware version that you devices having or not having and it was showing you that dynamic in the US.

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Sebastien Perusat: So, after having that dynamic filter activated we thought would be great to have the ability to export that we call it view this view as a file, so you can write take your view, after the creation and say Okay, now that I fitted all devices that is having the agile ios 11 or six 100 version.

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Sebastien Perusat: Please right click save it to the file system that’s the easy way, so you can then choose between xml csv html and CSS info if I remember right, and you can use it for whatever you like.

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Sebastien Perusat: But that’s the manual step and, since you do not want to do that let’s say one times a day one times a week or however, how often you want to do that.

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Sebastien Perusat: We have the ability to send them out directly via email to a specific recipient list and that’s without the fact that you can store it into your file system if you right click your your mess view that’s what i’m calling in the tutorial you can then send it out directly to a recipient.

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Sebastien Perusat: I would say it’s not something which is extremely usual because I would prefer to store it on my my local storage and then open it without having that sent out via email.

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Sebastien Perusat: So that’s just testing that everything is working like expect right and then in the next step is as soon as as a test of that is to create a task as a scheduled task which is sending out that view on a regular basis to a specific amount of people in a specific form.

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Sebastien Perusat: And now coming back to the US Administration password which we call it for them a setting we have that the so called administrative tasks.

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Sebastien Perusat: So we already covered that also on the podcast so please join us there.

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Sebastien Perusat: But the admin staff can be used for creating backups of your local embedded database can be used for assigning profiles, to you, etc, but one specific piece, which we call today is.

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Sebastien Perusat: That we can send out configurations or send out also view results.

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Sebastien Perusat: via email and that’s what we are covering by creating an admin tasks, where you have to choose the view that you want to export via email and Mary recipient and, if I remember right the format that you want to use so csv html.

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Sebastien Perusat: Sylvia Gemma Sierra Sierra info and eczema.

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Sebastien Perusat: And as soon as we did that you only have to set up your task itself and saying hey I want to get that email sent out every Sunday morning after my scheduled update tasks to see if.

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Sebastien Perusat: I get more devices for the diagnostics or showing the device would didn’t reach the update.

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Andy Whiteside: Okay, so i’m looking and you Okay, so this is kind of baked in this view this view report piece, and the built in is are these directories containers, what would you call these things that were associated these views the view ID what does that associated with.

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Sebastien Perusat: And the view is basically exactly the view that are created before so let’s imagine that you create a view for all the bands that are online.

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Sebastien Perusat: You will click the button, instead of your admin tasks and select that view and, instead of having the name Sean, you will see the ID but just an ids for that not.

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Andy Whiteside: Yes.

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Chris Feeney: So if i’m not mistaken, that view ID basically same thing when you create a profile that propagates that number.

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Sebastien Perusat: yeah exactly.

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Chris Feeney: So.

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Chris Feeney: I guess it all ties back into the database, the end of the day, yeah.

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Sebastien Perusat: it’s a unique identifier of everything that you created inside of the US so that Chris mentioned everything which you created or get create automatic into dms get.

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Sebastien Perusat: unique ID which can be shown just general information if you hover your mouse over endpoint or profile or directory or view, you will see them.

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Sebastien Perusat: Just a number that the ideas that’s right, thank you, Chris.

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Chris Feeney: yeah no worries i’m actually getting ideas watching thinking about this.

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Chris Feeney: onboarding ideas I mean there’s probably so many different ways, you can probably leverage this.

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Chris Feeney: You mentioned the.

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Chris Feeney: The firmware updates I remember hearing a story from one of our customers, where they had basically automated a lot of the activity within us.

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Chris Feeney: And one of those things was being towns like we always had you know you know zero false positives on our firmware updates.

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Chris Feeney: And vs windows updates where we might get message like we had you know 100 devices that didn’t quite get it, or something, but they were leveraging some of these automation pieces and I think some of that I am I ability to with the API.

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Chris Feeney: But but yeah this is.

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Chris Feeney: All kinds of ideas, how many experiments to play around with this now are coming through my head.

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Andy Whiteside: We kind of talked about this going into it as if it was less than exciting information and it, you know, maybe it’s not going to set the world on fire, but it’s it’s very applicable to being a jail administrator and having this.

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Andy Whiteside: type of capability proactively.

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Andy Whiteside: it’s you know it’s nothing apologize about some people.

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Andy Whiteside: don’t know how to do.

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Sebastien Perusat: I mean, there was a specific use case that I have seen a couple of times, besides the report of updating firmware on your end point let’s imagine that you want to get a notification about zombie devices in New York, is what I called zombie devices are divided that never went.

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Sebastien Perusat: Online since six months.

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Sebastien Perusat: yeah never hit the dms and you will since eight months or whatever, and you want to maybe first delete them because of security reasons.

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Sebastien Perusat: But also, maybe because of building reason and you might also want to free up the licenses inside of your IRA lessons in quarter.

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Sebastien Perusat: And if you get that kind of notification.

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Sebastien Perusat: I guess, we can be more proactive than just wanting to look at the report instead of your mess, you have to start it, you have to look at the view.

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Sebastien Perusat: You have to interpret it, you have to add some columns maybe, and if we get a notification every that’s a one time, a month that’s something that you can then give to your service desk and asking hey can you be be please call.

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Sebastien Perusat: The user john Smith and asked him if he’s still alive and seeing if his devices is still leaders and that’s something which so just get that i’m seeing quite often on the on the main notification to.

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Andy Whiteside: I have that use case here, where I would love to proactively start telling people hey we have these zombie devices, many of them created by me and my testing along the way.

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Andy Whiteside: i’m sure we have that and i’m sure no one’s looking they would be nice to proactively push that notification to people to tell them, you need to clean up.

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yeah.

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Sebastien Perusat: So that’s just just I mean we had already covered also the billing department, who needs me to send out a bill to to a customer because you want to get her.

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Sebastien Perusat: Proper MAC address list of devices that went out for the customer I don’t know GM or whatever, and say Okay, I want to get that every month, because I do believe, based on the amount of devices.

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Sebastien Perusat: Maybe all just big of a specific amount of online devices, so that the building approach and we have the opposite approach, we had the removing device approach, but we might also have the.

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Sebastien Perusat: ability to have to create a view, out of all devices, because you have a life cycle process in your company that is saying hey every device which is not having that say.

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Sebastien Perusat: Two gigabytes of cpus clock speed as a start up is something that we need to replace in the next six months.

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Sebastien Perusat: that’s also something that is covered by this kind of report, I mean it’s not just the.

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Sebastien Perusat: The administrative tasks of send out email, which is important, but having a view of an admin tasks and being able to get an email because something that we are used to use on a daily basis, on your on our cell phones all make sense.

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Chris Feeney: Well that’s a great point, I think that last one you just mentioned right so let’s there’s several scenarios in my head right.

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Chris Feeney: let’s assume somebody’s been using agile for a while had repurpose some machines and then you know, like anything technology changes are coming what What are those changes well.

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Chris Feeney: we’re going to start implementing some new thing that’s going to require more horsepower on the endpoint and what we currently have.

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Chris Feeney: You could do a view that says very well what are the specs i’m looking for that that are currently below that.

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Chris Feeney: and have this go out and email you this report or you can generate on the fly whatever.

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Chris Feeney: And then you have an accurate list of all right well we’ve got you know 1000 machines that are completely fine but we’ve got 50 that.

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Chris Feeney: won’t be able to handle what these new requirements are and they’re going to be targeted for replacement or something right so that’s One scenario that i’m thinking through.

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Andy Whiteside: And then you consistently send the people who need that information that information into the problems going on, that you can stop.

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Chris Feeney: Right, you can just know that view you can just target and as those devices get out of the system that list gets down from 50 down to 10 or zero at some point.

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Andy Whiteside: And let’s face it where it guys we’d rather create a task automated send them an email, instead of having to talk to them.

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Sebastien Perusat: yeah I mean.

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Andy Whiteside: horse alright, so let me figure out where we’re at here so we’ve we’ve talked about the topic we’ve set up the mail relay secure mail relay.

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Andy Whiteside: we’ve sent out a test view via mail, to make sure it worked we’ve now scheduled a task to.

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Andy Whiteside: To create to the general movement of what we’re going to do here and now the next section at 805 into the video says, send out results of admin tasks, so the admin tasks.

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Andy Whiteside: What we just went through to that doesn’t actually send it out, or that doesn’t send it out scheduled what what’s this next section at the age of five mark doing for us.

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Sebastien Perusat: it’s more of a kind of chicken and egg though you create an A, B test to sending out a specific specific view as an export csv file.

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Sebastien Perusat: But still remember that every task that you can execute as an admin tasks can also failed, for whatever reason, so let’s imagine you have created a backup job inside of your mentors it might fail because of missing find space.

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Sebastien Perusat: What do you miss can do is sending out a notification via email as soon as a task is not working properly.

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Andy Whiteside: Now.

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Sebastien Perusat: got it so i’m not.

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Chris Feeney: have to be honest, yet.

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Sebastien Perusat: it’s not the best notifications word, but you will still get something which is better than nothing.

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Andy Whiteside: So you trusted it’s going to work, but you also verify that it’s going to work if it doesn’t work you in a tent you are notified that notification didn’t work yeah.

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Exactly.

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Chris Feeney: Yes.

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Chris Feeney: just going through the list of admin tasks.

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Chris Feeney: And there’s.

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Andy Whiteside: A few so I guess if the task ends up in a in a one or some type of error code that’s when this task kicks off is our configuring this exactly.

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Chris Feeney: So here’s one.

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Chris Feeney: I just thought of as look at so an administrative tasks might be you’re going to sign objects profiles.

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Chris Feeney: wallpapers whatever two devices that are in a view.

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Chris Feeney: And you scheduled that to run on a Friday afternoon or whatever, and then you want to get notification of that did it work or not.

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Chris Feeney: And that would be warmer say, well, I got 20 devices that receive the updates and five that did not.

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Chris Feeney: And it could be that they’re offline and when they come back online they’re going to be fine, but at least you know that hey you know that that task executed fine it’s just we got five devices that are not yet received them so.

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Sebastien Perusat: that’s a good point Chris things pointing that out just going back to the topic just before one use get that i’m seeing also combined with was krista said is.

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Sebastien Perusat: You want to create a view about devices, who are not having the latest set of configuration so that’s a view that you can create since July six wider, if I remember right.

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Sebastien Perusat: But you can say hey as soon as the devices getting a blue eye, which is meant by not having the latest configuration, but will be retrieved actors next boot up that’s something that you can also create out of a report so.

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Sebastien Perusat: But that’s not just coming back to the to the main topic so we was on the time scale and he was right, so I just sent out I just created a job which.

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Sebastien Perusat: I wanted to get a notification that default, so that they send results as emails i’m getting notification if it worked or not so in most cases i’m getting a successful or an error report as soon as.

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Sebastien Perusat: The job is running and specific cases I get on the the error messages so only the URLs why didn’t work.

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Andy Whiteside: So just so i’m clear with the ideas we.

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Andy Whiteside: Have these scheduled tasks that send out these views via email, and then we have a task that runs that checks the scheduled tasks.

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Andy Whiteside: And the result of that scheduled task, and if that shows some indication that it failed then you’re going to get an alternative alert or you’re getting the alert either way success or fail yeah.

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Sebastien Perusat: So last one, so I must admit that some you’re just getting the error, but in the administrative tasks, creating a backup case.

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Sebastien Perusat: You will get a notification if it worked or if it didn’t work so in both, you will get a notification, so you have to pass for the content to get it may be implemented into your monitoring system.

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Andy Whiteside: And the reality here is the the ability to do it one way or the other, is there it’s just a matter what you decide your logic is.

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yeah okay.

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Andy Whiteside: Okay um do we move on to the next section that send out send out I CG config is so send out the eye gel cloud gateway that’s what I see G stands for.

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Andy Whiteside: config I haven’t really thought about where this applies this is that the 1120 market your video, why do I want to send out the ice config to somewhere.

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Sebastien Perusat: So we first assume that you already had an ice so cloud gateway so set up and connected to your mess.

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Sebastien Perusat: that the communication is working properly between you, your message and your city so so let’s let’s imagine, now that you’re sending out.

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Sebastien Perusat: ud pocket to a user in Brazil or in France or wherever, and you do not want to enroll the device as a unit pocket before sending it out.

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Sebastien Perusat: Because of security reasons, because it might get stolen and might be booted up on an untrusted hardware whatever reason.

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Sebastien Perusat: So you send out a blank you the pocket was the agile rest installed on it, but not configured so i’m sending it out to john Smith to to Brazil.

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Sebastien Perusat: And he is connecting his ud pocket next morning to a device and through the first one wizard of agile was after the first Buddha.

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Sebastien Perusat: He has to configure his region is language schema so after a couple of stuff like setting up a proper time and date server.

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Sebastien Perusat: He is then hitting the ice connection with that, where he has to enter a server address and usually a one time multiple time password that someone sent over to him.

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Sebastien Perusat: And that’s where sending out that information via email directly from cms comes in, so basically you could easily copy of the information from us console.

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Sebastien Perusat: Press control C go to email client and to the email address and press control V and paste the information, no question.

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Sebastien Perusat: You can also send them out directly from the US itself, assuming that you have installed the merely that we covered in the first section.

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Sebastien Perusat: And then sending out to john Smith at john doe calm his email with the the summer dress with the party has to use if needed, the different fingerprints of office certificate and obviously the registration code that he’s using for the message registration that’s we are.

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Andy Whiteside: So, so I guess I misunderstood that my head we’re not sending out the configuration of the ice appliance we’re sending out the.

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Andy Whiteside: endpoints configuration of their connection to the ice.

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Andy Whiteside: I Joe cloud gateway.

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Andy Whiteside: Exactly.

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Okay, exactly.

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Andy Whiteside: Well, that makes sense, I was trying to figure out why we were trying to export the ice config.

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Andy Whiteside: We are.

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Andy Whiteside: Exporting all these devices that are coming in from the wild wild Wild West and letting whoever know what that config is and what they need to know about it, that makes sense yeah Chris Can you see relevance for this part of the conversation.

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Chris Feeney: yeah I think it’s a lot of his deployment like like when when people started going home for the first time, just over a year, plus ago we got a lot of questions about you know the.

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Chris Feeney: trying to get people connected into the ice and that type of thing and so.

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Chris Feeney: Whether it’s using this or another method or something I mean we added some functionality, where the you could push configs to devices before they were sent home in a lot of cases that way they already have it so there’s maybe a task there that.

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Chris Feeney: assign you know that, to a view or something and then run the run the tat run the mail report, to see if that got assigned before they get out the door and next thing you know they’re calling the help desk because they can’t figure out how to connect directly but.

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Chris Feeney: yeah I again just another thing that we’ve got sort of out of the 7000 settings or something or.

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Chris Feeney: Some really interesting scenarios here to think through.

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Andy Whiteside: there’s there’s data and configurations beyond what I even by.

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Chris Feeney: even come close down.

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Andy Whiteside: Is in here and Chris you do this stuff all day, every day, and every time we have one these podcasts I can kind of see light bulbs going off so that must be way beyond what you even know and you live, this.

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Chris Feeney: yeah I mean it’s certainly some ideas are popping up, based on either internal communication that i’m seeing or or from talking with other you know just partners or customers, or whatever so.

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Chris Feeney: But I think that the the story generally is that there’s a lot here that you can do.

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Chris Feeney: behind the scenes kind of automate some of the administration and stay on top of things and be alerted.

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Chris Feeney: And a lot of cases on how it’s going, and I know we’ve got customers where they’ve done a lot of that and the end result is they’ve reduced the number of people having to manage the endpoints because of these tools.

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Chris Feeney: And, and I know obviously you guys have built a lot of stuff with the service now integration piece there’s there’s other capabilities there that we haven’t really tapped too much into.

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Chris Feeney: Whether that’s feeding into a helpdesk ticket system or something, these are all great ideas.

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Andy Whiteside: yeah we’ve mentioned that earlier, I did and i’m the wheels started turning on things that I need to go get my guys to develop as it relates to the plugging into I gel and making it easy for service now customers.

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Andy Whiteside: almost to the point where became overwhelming instantly for me, but definitely something needs to be worked on and we, as an ideal partner and a service now partner need to figure out how to make that one of our initiatives in 2020 to make make that easy for people to consume.

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mm hmm.

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Andy Whiteside: Because right if we do that, then the need to email it out kind of I don’t wanna say goes away but it takes a smart process and put it into a smart system that’s customers already spending probably millions of dollars on let’s use it.

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Chris Feeney: yeah I was thinking of us earlier getting this setup.

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Chris Feeney: and using email that if it hits a mailbox or something you could in with like office 365 you could use like the power automate to generate something and feed into some workflow.

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Chris Feeney: email comes in case in point, we would get emails when a new firmware build was out and one of the engineers come to developed a.

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Chris Feeney: Power automate thing that would feed that automatically into a teams channel where it would post and you whenever you need to go figure out where it was it was always right there and had basically copied the email and there’s he had all the details about the farmer bill.

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Chris Feeney: But it was all generated from an email that you’d get from the engineering team, so you could easily do something like that and feed it into those types of tools.

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Andy Whiteside: So, so the the last section of your video, the title of it, you have in the in the blog that was written as additional important pieces of information sounds important what does that mean.

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Sebastien Perusat: The basically the general tasks that you have and the unless we have a couple of not a couple, we have a lot of users and administrative administrators.

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Sebastien Perusat: were using the jobs section of the cms and when i’m speaking about the administrative tasks are really administrative related stuff that you want to do to specific time.

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Sebastien Perusat: But you are sinking off, I want to reboot my device every weekend I want to update all my devices in a specific folder and that on boot up every morning.

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Sebastien Perusat: I want to send out the last configuration to all my device so basically all the device related jobs that’s something that you can also cover in.

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Sebastien Perusat: The reporting function that we have in the US, which will then send out a notification in case of an hour or whatever so that’s just something I wanted to mention, because I, maybe didn’t make it clear enough.

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Sebastien Perusat: As when we were speaking about the administrative tasks, so we also have the job section and the job section is or is also covered by that notification method by sending out.

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Okay.

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Andy Whiteside: I think.

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Andy Whiteside: What you’re really highlighting here is that the ideal solution in points is very advanced, but the management piece of it, which you know from my original.

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Andy Whiteside: conversations with Joe six seven years ago now, was what was touted as the difference maker continues to shine as the reason why I gel is a leader in the space.

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Sebastien Perusat: yeah.

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Andy Whiteside: And says the guy knows knows where it’s all buried that’s you know I talked to Doug the other day and I kind of got Doug.

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Andy Whiteside: pigeonholed as the technical guy because it was background, but really you know doug’s the Community leader and your God knows where all the for all the time, how long you’ve been doing this stuff.

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Sebastien Perusat: working for agile you mean.

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Sebastien Perusat: yeah seven and a half years now okay.

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Andy Whiteside: So you know everything’s good on time.

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Sebastien Perusat: No, not at all, not even close to that not even close I would be so happy to know everything, but we have a couple of people in the western Europe, who are knowing away more than me, I would like to eat their brains affected but that’s something which is not legal I guess.

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Andy Whiteside: Well, as I say that probably didn’t translate to English very well, but I think that’s exactly what you meant.

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Sebastien Perusat: Yes, wellness.

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Andy Whiteside: His freshman.

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Andy Whiteside: Okay Well, this is awesome, so this is actually really valuable content, and I think the main takeaway from the conversation we’re just having about your knowledge of this, you know a lot, and if you don’t you know where to go find the information.

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Andy Whiteside: that’s what a lot of the reason why you’re so involved in the Community, and why you’ve been tagged.

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Andy Whiteside: Not just the knowledge, but the passion for helping people figure these things out so Now I know where to go when I need something that I think i’ve known for a while, but I didn’t put two and two together the way I have today on this podcast.

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Andy Whiteside: Chris anything before we let you guys go and you go drive six hours to grandma’s house.

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Chris Feeney: um you if there’s a way you can magically make traffic not appear that’d be awesome I don’t think that’s going to be the case so but no it’s been great guys i’ve already thinking about some cool ideas on what we can do here.

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Chris Feeney: And look forward to hopefully having a blog more blogs about it later.

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Sebastien Perusat: Yes, please.

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Andy Whiteside: Well, said thanks for bringing this topic up any any parting words before we let you go.

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Sebastien Perusat: No mines just wanting to send out a great happy thanksgiving to all of you, I mean that’s something which is not so usual in Europe, but uh no that’s it’s really a big.

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Sebastien Perusat: time for all the US citizen so i’m just sending out all my best wishes for you and your families and hoping that you will party as much as possible.

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Andy Whiteside: yeah I like to think it’s a party, but it’s.

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Andy Whiteside: i’m not sure how you would tie thanksgiving into party for a lot of us it’s more of an obligation but it’s something we need to.

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Andy Whiteside: become family purposes.

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Sebastien Perusat: You go to.

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Sebastien Perusat: Chris you’re going to.

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Andy Whiteside: you’re going to grandma’s house.

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Chris Feeney: yeah we’ll celebrate mean i’ll bring my guitar I love you know jammin so we’ll we’ll make merry.

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yeah.

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Chris Feeney: Well yeah break out the eggnog.

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Chris Feeney: pumpkin pie let’s roll.

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Andy Whiteside: Oh, the pumpkin pie definitely is is worth the drive typically.

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Andy Whiteside: yeah yeah alright guys.

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Andy Whiteside: Thank you, thanks for joining we’ll do it again in a week.

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Chris Feeney: All right, take care.

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Sebastien Perusat: You two guys bye bye.