29: IGEL Weekly: Liquidware, IGEL and ServiceNow Team Up to Enhance Endpoint Visibility and Performance

Sep 8, 2021

Visibility into endpoint metrics and new digital workspace experience management capabilities deliver critical insight to keep work from anywhere productive 

Liquidware has teamed up with IGEL and ServiceNow to provide unparalleled visibility and insight into end-user experience.

Leading the Charge in Digital Workspace Management 

Monitoring the user experience of your virtual desktop environment, regardless if it is Citrix Virtual Apps and Desktops (CVAD), VMware Horizon, Amazon WorkSpaces, Nutanix Frame, etc., is critical to success these days. Knowing the complete end-to-end user experience should not be ignored as you don’t want any blind spots for the entire connection path for end users. 

Liquidware is an IGEL Ready alliance partner and has enabled tight integration and a purpose-built agent called the “Connector ID” embedded within the IGEL Edge OS. To enable monitoring of IGEL OS client sessions, simply go into the Configuration section of the IGEL Edge OS or IGEL Universal Management Suite (UMS) server console and check the box to enable the Connector ID. Then you enter the hostname of the Stratusphere Hub virtual appliance and that’s it, your user experience metrics will begin flowing into Stratusphere and it will allow for these metrics to be correlated with the virtual desktop sessions to get comprehensive end-to-end user experience metrics. 

Host: Andy Whiteside
Co-Host: Chris Feeney
Guest: Chris Walker