2: Syncing with ServiceNow: How human-centered design yields better ITSM experiences

May 4, 2021

Today’s employees and customers expect modern, frictionless IT service management (ITSM) experiences that incorporate digital workflows. But how do enterprise IT leaders deliver on this expectation? The answer is simple: human-centered IT service management.

Human-centered ITSM means incorporating human-centered design to simplify IT technology and make it easy for people to use. It’s not a completely new concept, but it’s more critical today than ever. Here’s why.

Host: Andy Whiteside
Co-Host: Eric Schwartz