121: The Citrix Session: What’s new with Citrix DaaS and Citrix Virtual Apps and Desktops – September 2022 – Part 4

Nov 21, 2022

In the evolving world of hybrid work, Citrix is focused on delivering technologies that support organizations with streamlined maintenance and enhanced security, while ensuring users stay productive with high-performing access to corporate resources. Whether you decide to adopt on-premises virtual desktop infrastructure (VDI) or modernize your infrastructure with desktop as a service (DaaS), Citrix solutions can support your business however you choose to deploy.

Citrix DaaS and Citrix Virtual Apps and Desktops deliver new features and enhancements that make it easier than ever for organizations to create agile work environments with apps and desktops delivered securely anywhere, on any device.

Please use the following links to help you quickly navigate between sections in this announcement:

Host: Andy Whiteside
Co-Host: Bill Sutton
Co-Host: Todd Smith
Co-Host: Geremy Meyers

WEBVTT

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Andy Whiteside: Hello, everyone! Welcome to episode One hundred and Twenty- of the Citrix Session. I’m. Your host Andy White side today. Is uh November twenty first two thousand and twenty-two.

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Andy Whiteside: You guys remember uh your two thousand how that seemed like yesterday.

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Geremy Meyers: Hmm. I do.

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Geremy Meyers: I do. The world is coming to an end, in fact.

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Geremy Meyers: But it didn’t. As it turns out,

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Todd Smith – Citrix: everything bad was gonna happen on that that New Year’s Eve

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Todd Smith – Citrix: and uh we had family tickets to go down to Disney World to celebrate the millennium,

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Todd Smith – Citrix: and I I, of course, being an it was told, probably some time in September that uh no, you’re gonna be in the data center in the in the It offices all weekend, because in case something goes wrong

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Todd Smith – Citrix: and nothing went wrong. But, you know,

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Andy Whiteside: did nothing go wrong, Todd, because it was never going to go wrong, or it was all the relative coding of dates, fixed and firmware, and bios and applications and operating systems,

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Todd Smith – Citrix: hardware in the newer operating systems and applications. We We were pretty confident that we were going to handle the date turnover,

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Todd Smith – Citrix: but we also had a couple of as four hundred and a couple of mainframes uh that we weren’t exactly positive what was going to happen.

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Todd Smith – Citrix: Um!

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Todd Smith – Citrix: So we had contingency plans uh laid out pretty pretty uh pretty in depth. Um, but we did have a We did have a situation where uh in November leading up to that uh, someone realized that we didn’t have a generator um

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Todd Smith – Citrix: to power our data center uh that was available. So we did a uh fairly fairly expensive generator, purchase and installation uh the week before y two kit.

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Todd Smith – Citrix: So we had some electricians that that had a very happy Christmas. We also had a couple of generator sales guys that were uh that were uh celebrating with brand new cars. I’ll put it that way.

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Todd Smith – Citrix: The price gouging occurred, but it did

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Andy Whiteside: by that, too. But um!

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Andy Whiteside: What do we need? You guys know an organization that had a massive impact, Any kind of major impact by y two? K.

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Geremy Meyers: No? Well,

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Geremy Meyers: I just.

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Geremy Meyers: I just wanted power, and I didn’t want airplanes dropping out of the sky. I mean, that was what everyone was worried about.

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Andy Whiteside: Well,

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Andy Whiteside: I um couple of things one I want to say that I got a. I got a friend of mine friend of mine. They had a staffing business for the couple of years leading up to. He still does, but he’s he’s loaded now because of y two K. I mean

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Andy Whiteside: he literally made a fortune off y two K and staffing up to

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Andy Whiteside: address it.

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Yeah,

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Todd Smith – Citrix: I worked for a company. That was a Y. Two K company, and uh

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Todd Smith – Citrix: sixty-five percent of the revenue went away in the first quarter of two thousand. Because of That’s how much

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Todd Smith – Citrix: we’re we’re making in the the years prior to it.

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No?

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Andy Whiteside: Well, I want to tie that back to what we’re still talking about, which is your digital workspaces, is specifically uh Citrix des

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Andy Whiteside: Well, Citrix see bad two thousand and nine, and Citrix Daz, which is always the latest.

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Andy Whiteside: Um! Did I say that? Right?

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Geremy Meyers: Yes,

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Andy Whiteside: I was on a plane screens and automobiles and buses tour last week uh Charlotte Raleigh, Raleigh, Minneapolis, Minneapolis, Charlotte, Charlotte um Greenville, South Carolina, and three times last week it came up. Hey?

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Andy Whiteside: Well, you know Pandemic happened? What did you change Mr. Customer? Mr’s integrity, Guy, who knows at all? It was like, Well, we didn’t change anything. We already worked this way,

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Andy Whiteside: and it was funny to watch the customer kind of backtrack out of how bad it was to. Oh, yeah, we were all prepared to, and i’m like,

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Andy Whiteside: Oh, five minutes ago. You said you just bought nine thousand new laptops before during or during and after the pandemic to address. It. Sounds like you had some big changes.

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Andy Whiteside: Um, and that’s why it’s important to have this conversation today and continue. This is part four. If I didn’t already say that um maybe going to take us one or two more to get through all the updates uh. But that’s why it’s important that we have these conversations, and we get prepared because I don’t know what’s coming next. But something’s coming next.

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Andy Whiteside: You guys running those conversations Still,

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Geremy Meyers: maybe.

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Geremy Meyers: Yeah, we we still do, I? It’s a little bit different now, right, I think. Um,

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Geremy Meyers: not not as impactful. I mean, I don’t know that we’ve seen something like that in twenty years. Right?

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Geremy Meyers: Um! But here we are. The the conversation I keep having is whatever it is that we did. We got to find something new to do, you know, So I think most customers. It was a Vpn. It was.

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Geremy Meyers: It was something. But I don’t. You know how many of these

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Geremy Meyers: these types of events that are so impactful to a business are we going to see in our lifetime, You know.

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Andy Whiteside: Well, that was I wasn’t saying, You know another pandemic I was saying. Just something’s coming. A snowstorm, a hurricane, and your kids sick uh doctors appointment that you can’t move. Kind of stuff. Something’s coming.

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Geremy Meyers: Yeah, Buffalo Got six and a half feet of snow. There you go. Yeah, that was nuts.

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Andy Whiteside: So one of the little trivial things I point to you all the time, and i’m assuming this is gonna work. But this login, this uh employee login button right here on the citrus webpage. That’s been there since I started working there in two thousand and nine, which means, if i’m an employee, I’ve always known how to get into the system

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Andy Whiteside: just by going to my own website. If I was looking around,

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Andy Whiteside: that is a huge statement from my perspective,

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Andy Whiteside: because that really shows that at Citrix world you meet your own dog food. I don’t know about you guys, but I when I work there. Oh, nine to twelve, thirteen uh for the first three weeks I didn’t have a company on device, and I was working no problem, and that was two thousand and nine.

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Andy Whiteside: The stuff goes back at least to then and way on way beyond that,

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Geremy Meyers: and Andy, can I tell you a little secret, is it citrics I’ve never owned? I’ve been here ten years a company on a device.

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Andy Whiteside: Yeah.

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Andy Whiteside: Well, then, that leads me to my whole other conversation I don’t actually believe in be why I believe in Byod, but I have a problem with it from a security perspective, unless you’re all in. If you’re all in on delivering the workloads like we’re talking about in the Citrix world, whether it’s S. Or whether it’s uh x eighty, six legacy windows, desktop, or at that point you can truly do byod

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Andy Whiteside: Um, but that’s the other part of the car, And in those conversations last week they all had just made millions of dollars in purchases of laptops and put vpn on it, and I just I just about lost my mind. I can’t believe people are still doing that. But I think you you said a minute ago to Pandemic happened, and most people did it then continue to do it.

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Andy Whiteside: They’re just enabling a entire bot army to attack their environment by doing that, are they not?

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Geremy Meyers: Well, they are. And you there’s a um. So there’s a There’s a slide I like to bring up when we obviously have these secure private access conversations. So I know It’s been a while since we’ve talked about that technology, but the idea that you know historically, folks would deliver a web

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Geremy Meyers: or sas that through maybe a published browser That’s fine. Well, you know, secure private access. Does that with a local browser, which, by the way, is built into workspace app these days. And the idea is, it’s a local browser that’s secure that renders it locally right. Um, But is that the right solution all the time? So the slide I bring up talks about the different tier

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Geremy Meyers: of device, whether it’s a a purely byod device, whether it’s a byod device with some sort of posture checking, or you know whether it’s corporate issued, or if it’s a completely locked down corporate device. So I think we tier our devices. We tier our data, and honestly, you have to match

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Geremy Meyers: the technology to the business requirement, right? And so

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Geremy Meyers: um! And it was pretty interesting now that we have citric to the as, and we’re delivering virtual apps with secure private access. We’re delivering web and Sas apps

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Geremy Meyers: from a local, you know, a locally installed application. And does it make sense to do that? Do you have to factor in, you know, things like data sovereignty, you know.

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Geremy Meyers: Just data importance, right, you know, Is this public data, or is this something that’s completely internal, like Ip:

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Geremy Meyers: Um.

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Geremy Meyers: But to your point. I think a lot of organizations that I’ve talked to that kind of Just put one solution in front of all of it, and that’s not always the right solution,

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Andy Whiteside: and and twice out of two other three times last week. I think they put that solution in front of, because they wanted to give that shiny new laptop to that

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Andy Whiteside: to that employee as a token of being a great employee,

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Andy Whiteside: which, by the way, three or four years ago, that was a shiny new tablet. Now it’s a back to a laptop. It’s just constant chasing of

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Andy Whiteside: the physical device on the endpoint, not the solution

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Geremy Meyers: that brings it all to all the fruition. I do love a good new endpoint, though I love just okay. It’s the smell of a new technology. That’s that everything. Yeah. And And I think the other thing that we’re we’re dealing with is, you know, thirty plus years of

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Todd Smith – Citrix: an established process and established routine of how to get it a laptop out to an employee.

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Todd Smith – Citrix: Um! The imaging process, the loading, the applications on there, and things like that. There’s There’s some companies that have entire departments full of folks that they do that, or they’ve You know their their laptop vendor offers that as a pre configuration service. Um,

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Todd Smith – Citrix: you know the the inertia associated with

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Todd Smith – Citrix: laptop distribution and fleet management.

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Todd Smith – Citrix: It is kind of hard to overcome, especially if it’s you’re comparing it to something that’s fairly

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Todd Smith – Citrix: fairly new, and i’ll use quotation figures on the on the newness piece of it, because, you know, Citrix has been around for almost that same amount of time with thirty years of delivering applications out to users. Um, but I think Jeremy brought up a an interesting point around the data.

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Andy Whiteside: Um, hey, Todd real quick before you go there. Can I say this real quick? So, so growing up, I want to be the guy that on the car dealership I want to drive a new car every month.

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Andy Whiteside: Well, now, because it has a you know company that sales hardware, software services, solutions, and I get a new laptop every month, so it’s not quite the same,

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Andy Whiteside: but I still get excited when I come home, and Amazon calls has brought me a new laptop or vendor has sent me a laptop or a tablet, or what have you? It happens like literally almost once a week. Now. Um, so I get it right. I get why they’re. But I want to be clear. The the thing that i’m not. I’m not upset about them getting an awesome laptop, I mean, for one seems like a bit high. Um! Sometimes I get like a one at home, and i’m just so excited about that, because I want to go log into a cloud desktop of some type. What I anti is that Vpn thing that they put on it.

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Yep.

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Andy Whiteside: Now you’re going to talk about data.

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Todd Smith – Citrix: Yeah. So So the interesting part about the the data component of it is, you know, what we’ve seen over the past five to ten years is that the employees users Don’t really care about the hardware.

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Todd Smith – Citrix: They don’t care about the applications, but they do care about the data.

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Todd Smith – Citrix: The data needs to be available, reliable, and and Also, they need to be able to work with it,

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Todd Smith – Citrix: and they don’t care what tool they have use if they’re using Microsoft offense they’re using g suite, or they’re using any of the other tools that are out there to manipulate the data they’re going to. They’re going to migrate to what they’re familiar with, and what they’re comfortable using,

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Todd Smith – Citrix: and not have to worry about that In the same thing goes with the hardware platform. Their Mac, user

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Todd Smith – Citrix: that’s fine. If they’re A. If they are windows or a chrome user uh, that’s fine as well. Um! What they really want to be able to do, the important part of their job

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Todd Smith – Citrix: is defined by what they can do with the data and what the outcomes are that they can deliver with

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Todd Smith – Citrix: manipulating that date,

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Andy Whiteside: but certainly in the part that should matter. Um. However, every time I go to my son’s room, and I touch that five year old Max that I gave him, because I didn’t want him. I’m like Oh, it’s such a beautiful piece of hardware! It’s so nice,

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Todd Smith – Citrix: but but it interesting. When you said you get a when when Amazon claws dropped off the latest uh personal hardware to you. Imagine, if you had to go through and update every single and install every single application you need to do right. You’re used to using that hardware that’s constantly being refreshed

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Todd Smith – Citrix: like connecting to something that you’re already familiar with. That follows you regardless of what piece of hardware you’re on, and that whether that be a set of applications, your profile, or

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Todd Smith – Citrix: your virtual desktop, or you virtualize the applications

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Andy Whiteside: when it when it comes to you would have a much different experience.

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Andy Whiteside: Yeah, I don’t have to worry about it. No, I will tell you. I get one of these new phones every year or so every time my kids lose one, and I give them mine and take theirs, the new one, and it as easy as they’ve made it. I just have so much on this thing that I for the next three weeks I go. Oh, I forgot about that, or I can’t open my garage, or I can’t get into my house, and it’s easy, but it’s still inconvenient.

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Todd Smith – Citrix: I’d like to figure out how you get how you get the new phone because my kids, they get the new phone and I get their piece of prep.

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Andy Whiteside: So um! That was Jeremy Myers and Todd Smith, both uh directors of Sales engineering for Citrix, and we also have. Bill has been patiently quiet. Bill Sutton on the zoom tech side, Bill.

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Bill Sutton: I’m here. I’m. I’m not asleep. Yep. I’ve just been patiently with listening and agreeing with most of what’s been said. It’s good to be here

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Bill Sutton: most. Uh what what did. What did we say role? What would you buy? Oh, I don’t know you didn’t say anything wrong. Um! But I you know I I I pretty much agree with almost everything. I think that. Uh,

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Bill Sutton: you know the like to Todd’s Point, and this kind of goes along with what he, what he was just saying I I got a new laptop um month ago or so, and I spent. I spent It took me at least two to three weeks to get it uh to get it to where I used to it. So I ended up using, uh which I do From time to time. I used the virtual desktop

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Bill Sutton: a a lot, because the virtual desktop and everything I need you already in it, right? So I kind of invalidated this point, so I guess maybe I I would agree with just about all, but I can’t think of what I wouldn’t agree with. I don’t remember, but there was a couple of things said

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Andy Whiteside: well over this weekend. See, my wife has her personal laptop, which I use sometimes to get into work, and then my mother in law. Oh, My goodness, my mother in law greens!

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Andy Whiteside: So she brings her laptop, and she says some lady from Microsoft’s talk,

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Andy Whiteside: and sure enough, someone was to open it up you go to a website, and somebody would talk to her about. Please don’t turn your computer off Microsoft. We’re in the background fixing it true story. Uh, so I had to wipe that one. And then she came over this weekend. I had to, you know. Give her the give it to her, Redone, with no admin rights this time.

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Andy Whiteside: I I don’t know how the rest of the world does it.

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Bill Sutton: I don’t, either. Uh, yeah, I Yeah.

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Andy Whiteside: And how I had time how to put Google on it and give me to the Chromebook for. But at the time

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Andy Whiteside: uh let’s see,

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i’ll have so many things I want to talk about. Oh, um

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Andy Whiteside: uh trying to go back to. Okay, I can’t. I can’t imagine. It was something really important about last week’s conversations. I wanted to bring up that. Uh, we’re just Oh, I know what it was,

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Andy Whiteside: Hey, Todd. Do you think most people think of Citrix? And they think of published apps to this day is what Citrix is,

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Todd Smith – Citrix: I think, to a certain extent you’re right. Um, you know. There’s certainly a lot of legacy customers that uh still think of us in the context of delivering applications to a uh, either a non delivering windows apps to a non windows endpoint, or

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Todd Smith – Citrix: uh allowing people to work remote. Um, those are the two biggest use cases, and you know that’s the thirty year history that we have uh,

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Todd Smith – Citrix: and they don’t always understand when they haven’t had the updates, or or heard from either Citrix or partners uh about what we’re doing. This new

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Andy Whiteside: So that’s what i’ll get you for last week I had those conversations, and every time I would try to talk about you know the digital workspace and single sign on, and access to Sas, and all these different Um, you know things, analytics, and I could not get the three customers that were stuck in the ditch to stop thinking Citrix was published apps to the point where they use Citrix as a verb.

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Todd Smith – Citrix: Yep.

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Geremy Meyers: How How long were they using Citrus Andy like? What’s their history with the product.

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Andy Whiteside: So two of the three

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Andy Whiteside: folks brought up Os to and South Florida related. I grew up in South Florida Os. Two

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Andy Whiteside: when Frame came out of their mouth, and which, by the way, if you’re with meeting with me, and you start the conversation with windframe or metaphr, you’re already losing points, because that means you don’t know the latest stuff. If you’re just trying to tie the conversation back to twenty-five years ago, I already start to dismiss what you don’t know, because

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Todd Smith – Citrix: you’re you know, trying to use the uh. You know the old, the old guy card on me, and I don’t care about the old guy card.

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Geremy Meyers: Yeah, you know, we we get a lot of customers who’ve been doing it since, you know, When they drop Meta frame right, they’ve been doing it for years, and that was the initial use case. That was the only use case right? Published desktop published. Apps right, you know. Zoom Desktop was not a technology until

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Geremy Meyers: what? Two thousand and eight, two thousand and nine ish time, you probably know. Yeah,

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Geremy Meyers: we have a We We kind of have a generation of it Administrators who don’t know that model? Right? So everything is Vdi. And when we talk about the published apps,

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Geremy Meyers: they would say,

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Geremy Meyers: Is that a thing blue? It or not. So it’s. It’s we’re starting to see a pretty good mix.

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Bill Sutton: Yeah, I’ve I’ve run into customers

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Bill Sutton: that we’re newer to the technology within the past three to five years that are gonna see it as a Vdi play. You know It’s Vdi, and we’d be in design discussions with them, and they’ll say, Well, we have this one app. We really want to deliver um kind of separately, so can we create a separate Well, you can do that as a published app via, you know, on a multi-user operating system. Oh, you could do that really.

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Bill Sutton: Citrix can do. That Well, yeah, they’ve been doing that since the beginning, practically. But yeah, so I’ve seen it. I’ve seen it the opposite where the the the beginning is Vdi, and this is mostly for folks that have come that are new to the technology in the past few years.

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Geremy Meyers: But you know what there’s a legacy here, Bill and Andy. I’ve seen several of these customers as well. Where um they use citrix for virtual apps, and they use Vmware for virtual desktop. Well, because Vm. Are first served on desktops and Citrix, and apps it just.

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Geremy Meyers: They just kind of made sense. And I think there are plenty of customers with it. That legacy still exists, because that’s just kind of how it’s always been done.

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Andy Whiteside: It’s kind of like People always see Vmware for a server. Virtualization, because that’s what it was. Magic. What it did, you know you always see Cadillac as your grandfather’s car, because that’s what you’re associating with

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Todd Smith – Citrix: by the customers.

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Todd Smith – Citrix: And so I had a customer years ago in in New England that they actually use centers to publish out the Vmware client,

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Todd Smith – Citrix: so they would log into their citrix virtual app

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Todd Smith – Citrix: to connect into their vmware virtual desktop.

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Todd Smith – Citrix: That’s I’ve seen it, too, and it and it worked for them right. They got the security associated with

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Todd Smith – Citrix: with citrus. They got it to leverage the Ica protocol, and then they got a chance to use the uh the Vmware virtual desktop,

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Todd Smith – Citrix: and it worked really well.

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Todd Smith – Citrix: Of course they were paying

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Todd Smith – Citrix: for both licenses, but at the same time you know it. It it the need

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Geremy Meyers: um. And it was something they were familiar with, and they could they could leverage.

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Andy Whiteside: Yeah, Jeremy. Actually, it’s one of our mutual customers that we both would know real well if I said the acronym uh all these conversations last week, and

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Andy Whiteside: if if I had time and every meeting I would just stop. And so, if you stop, whether you’re new or old, to this and I’ve got what I’ve got on the screen for installed on user devices and other endpoints, such as a virtual desktop workspace that provides users a quick share of self service access to documents, applications of all types. If I could add that little piece and desktops, and then it goes on to talk about You know what the man access the web. App sas apps x eighty, six apps.

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Andy Whiteside: If you can just get everybody degree. That’s what Citrix is. Then you could have a real conversation if you can’t get past that, and it’s all about a published that from windows you’re probably not going to get very far.

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Andy Whiteside: Hey? What are we here to talk about?

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Geremy Meyers: Uh, I think we got a new version of a product that came out three months ago. We’re still on this block. So this is part of what’s new in two thousand and nine. And And as

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Geremy Meyers: guys, where did we leave off? Alright, we’ve talked about uh msi. We have talked about hypervisor. We talked about Samuel, based off, I think, where we’re at is right there actually active directory with connector appliances.

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Andy Whiteside: Alright, So other new features in Das. So Citrix Desktop, as a service where it comes from the magic of the clouds. And Andy likes to call this plural not singular, uh active directory with connector appliances. I think this is something I wanted for a long time. Uh, Jeremy, go ahead and tell me what is this? I mean? This is a big deal. Um, I mean. Listen. If you have one domain on in a in a cloud, or it honestly didn’t matter roots at right. But If you’re trying to connect a resource location, you get one domain.

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Geremy Meyers: You know. This is not a real big deal, but most organizations I up into. They have a forest with multiple domains, and the idea is, if you want users to be able to log in against any of those domains. You had to put cloud connectors,

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Geremy Meyers: and every single one of those domains, even if they were in the same location. And so what this does find from real quick with a cloud connector is uh so cloud connector. Well, man so many roles. In fact, if you install the software on the one does a machine, I think there’s maybe twenty different services that get installed. But long story short, if you’re running, Citrix Ds:

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Geremy Meyers: so, Claire, but it starts as a windows domain joins yet another windows. Server or three. Right? Correct. Right? So your that solution. You’ve got resources sitting in a location. You need to install these windows. Cloud connectors uh, at least to probably three from a redundancy perspective.

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Geremy Meyers: Uh, in this location they are domain join, so they’re domain aware. Um! And once that happens, then you know workspace knows how to log in is essentially what it is.

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Geremy Meyers: Uh, and the way it works in the past is, if you had multiple domains that meant you had to stand up multiple pairs, twos and threes of cloud connectors when those cloud connectors in each of these locations. And so

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Geremy Meyers: what this does is number one. This is a connector appliance. So this is a virtual appliance, and number one’s, not windows, and number two. It’s also for us to wear. So now you could put one of these guys in or pair these guys in, and it can traverse your force a little bit, so you don’t need two connectors at least per domain, which is a really big deal,

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Geremy Meyers: especially in this cloud, where every resource means more money,

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Andy Whiteside: so it’s so it’s a smart edge right smarter, leaner, quick question for you. Um Like historically, I had one set which could be two, maybe three, and plus one per domain, and maybe I could do a trust somewhere behind that I don’t know. But now it’s just at least two, maybe three, and plus one appliances. They can talk to all my different domains. Trust no trust for us, no force, right?

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Geremy Meyers: That is correct. That’s correct.

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Geremy Meyers: Um! What’s interesting about this? And i’m going to say no to your next question, because usually the next question that comes up is, does this replace the windows cloud connectors? And that is not true? So

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Geremy Meyers: yeah. So this I I think the end goal eventually will be to migrate all of the services over to this connector appliance. But today, um!

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Geremy Meyers: There’s just a lot to move over. I mean you’ve got local host cash you’ve got

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Geremy Meyers: uh I mean essentially for your on from Vdas. It appears to be a Ddc. So there’s a lot that needs to be ported over to this new appliance when whenever that makes it so. Not quite there. Yeah, this is specifically focused on authentication. Um. But this connector appliance is also the same appliance you would use

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Geremy Meyers: with secure private access where you’re trying to provide um internal access to or external access to internal web apps, so that would proxy through the same appliance as well.

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Geremy Meyers: I feel like that time at Christmas when I got Nintendo games and no Nintendo box to play them on.

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Andy Whiteside: Um. Todd, if I have one of these, and i’m using it for the active Directory portion, Is Citrix now going to also update the Linux or just the software for the connector.

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Todd Smith – Citrix: Sure it’s on the Roadmap um.

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Todd Smith – Citrix: It’s it’s going, you know. It’s it’s a windows first type of approach.

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Yeah,

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Andy Whiteside: Well, and I started to set this whole thing up with. You know those connectors are somewhat magical. Anyway, we should probably do another podcast. I think we do want to pass about all the different services on those.

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Andy Whiteside: So how does this change your rollouts

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Bill Sutton: at this time? Not much. Um, unless you know when we, when we have spa conversations or spa deployments which we’ve had very few of the up to this point. Um, then this would definitely be something that would be part of the conversation. Obviously, if

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Bill Sutton: or when we get to the point where this essentially takes the role of the traditional um, the traditional connector uh that we use with uh citric St. Has. Then. Yes, this would. This would mean we wouldn’t have to worry about uh windows, operating system, installation, and maintenance of the connector itself.

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Bill Sutton: So certainly it would. It would change the conversation with the customer, and uh probably make the deployment a little quicker.

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Andy Whiteside: Yeah, okay, hey? Before I forget where this blog is by heather T: I don’t think I said that earlier she she does great work and make sure she gets recognized for us, just hanging out talking about the blog she put together. She did all this for us. We just talk about it. Um!

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Todd Smith – Citrix: I’ll go to you next one non-cloud admin email notifications. Help us. Give us a little background here, and then tell us what this new means. Do you think it means

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Todd Smith – Citrix: you would have to? You would have to get these? You will. You would get notifications from your citrix environment. You go to the admin only uh email distribution list, right so, or or whoever you identified to get the uh uh, the email notifications uh

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Todd Smith – Citrix: sent out to right. So instead of having to grant everyone admin level access, just to get a notification. This This feature allows you to identify um

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Todd Smith – Citrix: individual designations or destinations for notifications for service alerts and things like that. Sometimes they’re within it, but other times they may not be within it. Uh, you know a an example would be

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Todd Smith – Citrix: if your audit team needs to have, you know, a number of unique login information or number of failed walk, just as a way to to kind of trigger, or some type of reporting for uh, for the for the audit team, or uh, what if I could actually

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Todd Smith – Citrix: route a application, error, or application, specific information over to the application owner, instead of having to go to the Admin. Who then has to forward it out, and and I look back and thank you. You know, at another point in my career

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Todd Smith – Citrix: uh that we used to have to be done by creating all type of complex email routing rules and things like that to to get.

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Todd Smith – Citrix: You know the error that’s coming in on sap launch um to go to the sap admin to, or the sap performance management team.

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Todd Smith – Citrix: Um, What this does is it helps solve that problem and allow us to actually uh kind of do some intelligent routing that that operational information

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um

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Andy Whiteside: um Bill, any situations where that would have been useful for our clients where they they’ve asked for that.

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Bill Sutton: Um,

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Bill Sutton: yes, yes, uh particularly help desk type folks, you know. They’ll get like access to

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Bill Sutton: to uh what we what we’ve historically cost call director. It’s. Now the monitor tab within the desk console. But for das customers.

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Bill Sutton: Um, but I think really what this is talking about. Correct me if i’m wrong todd it. These are cloud notifications. So these are things like. There’s an issue with cloud, or there’s we want to make you aware of this change, or what have you and those sorts of things? Um uh are have always gone to admins. Uh, probably well appropriate for help desk, but maybe appropriate for other lines of business. So yeah, we’ve had like

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Bill Sutton: to allow these notifications to go to, perhaps an alias or something along those lines. We’ve had those requests in the past, and this certainly will help us address them.

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Andy Whiteside: Hey, Bill, I’m gonna come to you for the next two first one we’ll hit real quick improved search, and Citrix tab West Web studio, which you know kudos, a citrix. This whole studio thing has been more and more web enabled over the last three or four years or three years

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Bill Sutton: huge improvements there there any comments to be made on the search piece. Yeah, I mean it. It basically what it said improved search. And this is really within the desk web studio console is There’s now search button that you can use, and if they’ve improved it, or it’s actually been there a while, but they’ve improved it so the with, particularly when you’ve got large environments that have perhaps multiple machine catalogs, multiple delivery groups, multiple vms running within those and the ability to quickly find them within studio.

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Bill Sutton: Um. And then the capability of being able to export the results as a Csv file, as well as some advanced filtering, certainly will help admins in those larger and even smaller environments get the kind of data they need uh out of the out of the console.

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Andy Whiteside: I was hoping you’d hurry through that, because I want to get to this next one.

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You know what smart auditor is.

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Todd Smith – Citrix: Oh, yeah,

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Geremy Meyers: and that’s why that’s like Andy drop in metaphor right there. That’s let’s go old school with that other terms.

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Andy Whiteside: Um! Oh, I got you! You made me just think of some of my um. I checked the podcast every so often to make sure they’re in line, and I go back and listen to them a little bit uh we did the one from last week or two weeks ago, when we can do this last time, and I literally this I had listened to it. I was so

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Andy Whiteside: what that says about me, but nonetheless uh session recording uh, Jeremy,

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Andy Whiteside: since the recording used to be called smart arter now it’s it’s in tech preview

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Andy Whiteside: uh have you people been clamoring for this.

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Geremy Meyers: Um, so i’ll tell you we’ve We’ve got some customers who certainly would. They’re interested in leveraging this right? So they’re running session recording is an entire deployment stack on Prem in a resource location, and the idea here is, can we offload some of the management into the cloud?

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Geremy Meyers: Now it’s cool as that is right. So you know, keeping the actual recording targets on Prem. They’re keeping the management stack in the cloud very similar to the way D’s works. Um! What’s cool about this? Is it? Had it in it. It actually integrates even better with like the analytic service. Right? So just a quicker tie in

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Geremy Meyers: um. So now you’ve got event-driven, you know session recording pieces, but you know ultimately it’s just easier to stand this up, and one of the new things they tied into here is, you know, making it backwards compatible with, you know, older versions of code. One thousand nine hundred and twelve Ltsr:

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Geremy Meyers: Um

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Geremy Meyers: sorry friends, not seven, fifteen, but at least one thousand nine hundred and twelve.

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Andy Whiteside: So when I first saw this uh earlier, I was thinking it was going to be this ability to put the data up in the cloud more seamlessly. This is the control playing piece uh any foreshadowing on the ability, maybe, to take this and tied into some public cloud storage to make overcome that thing you hear every time you bring this up there also be a lot of data.

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Geremy Meyers: Um, not yet. Not yet, but that would certainly be advantageous, for sure. Um, I mean, we’re starting to see this in. You know other solutions right being able to leverage things like as your files as opposed to standing up an Smb share. For to certain kinds of storage profile data things like that. So I mean, I see a scenario where you could do that with session recording.

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Geremy Meyers: Um,

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Geremy Meyers: so that’d be nice.

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Andy Whiteside: Help people understand. What are we actually capturing whenever we’re doing session recording like what what’s the come back to the fact that it’s going to be a lot of data. What makes it so? It’s not a lot of data.

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Todd Smith – Citrix: So part of it is. There’s a certain amount of compression that goes into this uh depending on whether you’re doing the app or the entire desktop. Um, you know you can get some improvements around, you know, not having to to take up an entire full video recording. Um.

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Todd Smith – Citrix: So that’s that’s probably first and foremost, you know the the session recording that we that we introduce with the application, I mean, think about it back in the smart auditor days. Uh, it was just within the application window itself, and that people started saying, Well, we need to do the entire

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Todd Smith – Citrix: desktop itself to uh, to kind of see what else is going on, and you know the the the storage requirements for that just went through the roof. Um! So we have to come up with ways of pressing that data or compressing those those video uh images. Um,

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Todd Smith – Citrix: it’s. Still it’s depending on what you’re recording can still consume a pretty decent amount of storage, but you know capabilities like that we’ve introduced as far as this uh offering is being able to auto delete

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Todd Smith – Citrix: um, and also

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Todd Smith – Citrix: add in their auto archiving uh. So being able to to clean up that storage and clean up the amount of uh the amount of data that’s sitting out there. It’s uh been impressive, and it required,

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Andy Whiteside: you know, what I was trying to get to is for the most part you’re just recording what’s changing on the screen, which for most people

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Todd Smith – Citrix: correct.

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Geremy Meyers: Yeah, it’s probably a big part of that. Now, you know. The other side of this, too, is, I think folks have deployed this also have multiple sites of session recording, running, and you know the challenge is always been You’ve got to log into separate sites, you know. Here’s my

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Geremy Meyers: primary site session recording service. Here’s my Maybe my fail oversight, you know whatever. Now Now i’m standing it up in a cloud. Um, you know what this also does is tie all three of those potential sites together into one view, which is, which is huge.

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Andy Whiteside: Okay, uh next section, which is near due to my heart, because we’re heavily investing in a service. Now practice over here extend its capabilities

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Andy Whiteside: with Citrix. It him adapter for service. Now, before we go into this. I I just want for my clarification, I think. Well, let me just ask the question. This is like we’re only talking about dads at this point. So if somebody really wants that tight integration with service, now that’s gonna happen in dazz not see bad. Am I on the right path. There, Guys:

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Geremy Meyers: Yeah, that’s a that’s a cloud service the itms adopt after.

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Geremy Meyers: Okay, I only works with that

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which is fine. I mean, most people are moving there, and maybe they’re moving the service now, and it’s just all the more reason to either adopt service now, or adopt Centers cloud, or both, which

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Andy Whiteside: for the most part is every customer we have should be heading in that direction if they can figure out how to cost, justify it. Or maybe this is what cost justifies it for getting that that data where it needs to be in the integration there. So the first one says automatically provisioning of idle static desktops.

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Geremy Meyers: So what? Let me Let me take a step back here, Andy, so I will say this um,

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Geremy Meyers: just to clarify. Is, it is a dazz service. It’s a cloud service, and you can tie this into an on from environment. But it requires things like site, aggregation to do it. So again. You’ve got to be a cloud customer, and even if you haven’t migrated your control plane up to the cloud to manage your vdas, you could still do it,

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Geremy Meyers: but but it does require that licensing to pull it off the inside aggregation. Pull it off.

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Geremy Meyers: Yeah, that’s an important caveat.

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Andy Whiteside: So Todd, what is automatic, deep provisioning of idle static desktops integration with service. Now, why is that important?

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Todd Smith – Citrix: So So it’s really two things right? So first thing is, there’s the cost structure associated with, you know, deprivation, or, or, or, more importantly, not deprovision. Um. You know those machines that are sitting up in azure or Gcp, or the any of the the resource locations.

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Todd Smith – Citrix: Uh, once you provision those they sit there, and they they run, or they sit dormant. You’re still the meters still going on. So those So there’s a cost as actually a cost management component of it. But the other part of it is,

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Todd Smith – Citrix: you know you don’t want to have those devices, or those those machines sitting up there, these virtual desktop, or virtual applications sitting up there uh as a potential uh threat vector or a an access point Um. So being able to automate automatically

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Todd Smith – Citrix: uh deprovision, those uh services are absolutely critical.

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Andy Whiteside: So we are, uh in the process, rolling out service now internally for our own use, case for our companies integral. We’re also going to be offering this to our clients, as managed instances, to drastically reduce the cost.

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Andy Whiteside: And I was on board for sure. And then I said, But I at one point I said, Okay, why is this so important for us? Internally I get why we want to do it for customers to make money right. But why is it so important for us internally? And one of my guys said, Well, for security. I was like, What do you mean? It’s for security service Now, it’s not for security. It’s like, Yeah, I mean, you can’t patch and manage and maintain and protect things that you don’t know exist.

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Andy Whiteside: Therefore let’s get that into service. Now, our centralized repository, and from there we can make intelligent decisions around lots of things, but security is

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Andy Whiteside: paramount. I would totally change the way I looked at service Now it sounds specifically,

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Andy Whiteside: and I and I, by the way. Um! I asked him.

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Geremy Meyers: Um, all right, uh Jeremy. Next one is uh automatic approval of self service, app and desktop requests. Sounds sounds like Nirvana to be honest with you.

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Geremy Meyers: Um. And so this is where I would love to, maybe get a demo from you guys and and some of your integrations, because I mean, listen. This is great. Any any time that you can auto-approve something within a certain

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Geremy Meyers: um

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Geremy Meyers: you know just service level right I mean. I think it’s a a good idea. So self-service password reset cell service um, you know, requests and things like that I mean, you know I go into our service Now, as a user it’s Citrix, and it’s kind of nice to be able to request things to get auto-approved, so I don’t know what makes me special or unspecial. Some of my requests are not

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Geremy Meyers: terribly big, but you know the idea that I don’t have to wait for it, or prove something, or my manager to approve something, to be able to get access, and maybe pair that up with

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Geremy Meyers: automatic deprovisioning to. So let’s go save

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Geremy Meyers: I automatically get approved for a static desktop. Great guess what, Jeremy, You don’t use it for fifteen days. Well, it’s going to be provision it right. I mean. I just think There’s a lot of like you, said Nirvana, and a workflow like this. This sounds great.

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Andy Whiteside: I’m i’m i’m super excited to talk to my team about how to get the implementation

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Andy Whiteside: uh powerful, powerful, powerful Demos. If we can add, make these just part of our our instances, part of our customer instances as we roll them out. So, Bill, next one is a custom workflow for handling employee separation.

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Bill Sutton: Um! I didn’t know what that meant until I read it out loud. Now I think I do. Uh tell me why you think this matters. Well, we’ve been seeing a lot of this, unfortunately lately, with folks that are working for certain companies who will go unnamed all of a sudden trying to log in one morning and finding out they’ve been effectively de provisioned.

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Bill Sutton: Um. I suspect that a lot of these organizations that’s a manual process where somebody literally has to go in and log them off literally has to go into a separate system, the provision their Vdi, and then go into the same system into the group section and remove it from the groups. What this does, as I understand it is automates all of that. So um! When an employee leaves of their own accord on their last day, this workflow kicks off and does the things that it says the provisions them from their vdi’s, logs them out if they have to be logged in and

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Bill Sutton: remove some from selected groups. Um, in the event that they are terminated, or leave um on involuntarily, they can do. You could do this much more quickly, of course, one thing that’s not mentioned here, but that that almost goes with goes with all of these is that typically these workflows

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Bill Sutton: they they aren’t quote, unquote, necessarily automatic. You can make them automatic, but many of them like this one would probably go through a an approval process at various layers. Um! That someone would have to say. Yes,

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Bill Sutton: we want to deprovision on this day, or we want to uh run this workflow to to handle separation on a certain day and time. So when you think about this historically, you know, companies would on board folks through a manual process, and then, when they left

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Bill Sutton: of their own accord, their accounts, I mean, I don’t know how many times back in the day when i’d go out and look at a customer’s environment. And i’d open up Active Directory, and i’d see you you know how many employees do. You have all? We have thirty five attorneys and twenty-five paralegals. Okay, that’s sixty people. You’ve got ninety-two accounts an active directory

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Todd Smith – Citrix: Oh, really, yeah. Well, what about this guy? Oh, he he left two years ago. That kind of stuff I’m: sure still happens. That was a lot actually Yeah. And as a former security auditor I used to love going in and do active directory sweeps. Um, because you would find accounts that were dormant, that

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Todd Smith – Citrix: what they took away their access, but they still had the active application account associated with it um variety of things, and that was, it was really just a

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Todd Smith – Citrix: the process to go through and turn off individual application, access and reroute data ownership from one employee to another uh reroute email. It was a four or five page document. That was a checklist

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Todd Smith – Citrix: for the helpless help desk or the user administration team to have to go through, and if you do it at scale something. I was always going to get missing some of something. It’s always going to get missed, or you have those intentional bad actors that are out there that take advantage of those type of things,

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Todd Smith – Citrix: hey? I don’t need to get in through the front door, but I have the credential that allows me to get into the back door some place,

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Bill Sutton: and then you’ve got the situation where you’ve got the employee who started with the company in finance, and then decided he wanted to be a sales guy, and then decided he wanted to be an operations person or or some other role on the factory floor,

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Bill Sutton: but their account is still a member of the finance group, and has access to all the financial information. That’s unfortunately, I think, probably still very common; and although this this specific article doesn’t touch on that that’s something else that you can leverage Service now workflows to to accomplish

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Andy Whiteside: Todd, if they had a with no workflow, true or false. It was out of date the day after they wrote it.

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Andy Whiteside: All right. Uh see Fourth of your ability to import Citrix Dab license information into service. Now, Jeremy, I have to assume that your customers would love to have high level visibility into that from a centralized system.

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Geremy Meyers: Yeah, of course, right just to be able to bubble up that information makes it either A. To know how your usage is, and then, indeed, just

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Geremy Meyers: um let me listen. It’s just context switching here. I don’t have to go back and forth and chase this information down. So if i’m provisioning the provisioning from

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Geremy Meyers: yeah service. Now, then, why not? Putting that front and center makes sense?

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Andy Whiteside: I. We have one customer a week that over subscribes their citrix licenses, and the centric admin may or may not notice if they were checking their in instead uh notifications. But when we tell them, then they know. But the organization, I bet, had no idea that this is happening, and it could be a lot.

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Geremy Meyers: Yeah, no, no, absolutely not just that. But you know we there’s a feature inside this new Hdx for Microsoft, you know three hundred and sixty-five, where within the Citrix console, you can actually check out licenses from M. Three hundred and sixty-five and make sure folks get assigned. So I think the idea of sharing this information, and just making it seamless to where I can do this from one portal, if you will, and I have to go back and forth, I have the visibility, plus. I can kind of assign licenses from one spot to

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Andy Whiteside: last. One here says enhanced policy settings for Citrix D’s notification. St. You won’t take it

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Todd Smith – Citrix: so. So this is a This is a something that’s been on a nice to have list for probably the past four or five years, and that is,

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Todd Smith – Citrix: I want to be able to select what notifications are

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Todd Smith – Citrix: critical, what ones that are uh informational, or what ones are purely just. System generated messages that need to be. You know it. It’s a requirement that they have to be uh generated because something happened.

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Todd Smith – Citrix: Um, I need. I want to be able to. As an administrator. I want to be able to assign some priorities and the science of automated routing in there, and that’s kind of what the the enhance policies do uh gives us the ability to identify, you know, and and route things that are that are absolutely critical, that we have to act on,

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Todd Smith – Citrix: and also kind of not have to look through every single uh message or notification for something that’s just

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Todd Smith – Citrix: the

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Todd Smith – Citrix: you know, just nice to have, or or something that’s for information purposes. All

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Andy Whiteside: you want to drown out the noise they put. Do I probably handle the noise you get.

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Andy Whiteside: Yeah, one quick marketing plug for Z Integr. We are working really hard on our service now. Practice with, in conjunction to our existing line of business, which is digital workspace and tricks big part of that Uh, That’s where we’re going. If you’re listening to this and you got service now, and you’ve got situation. You haven’t tied to two together, and you won’t help.

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Andy Whiteside: Give us a call because we’re going to go after that business in a big way. Uh, and for Todd and Jeremy, you have your sales engineers out there. Um, you know, if they’re they’re running into service now, which they will if they just ask if you just ask about It’s everywhere. Um, we’re the partner to help you

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Andy Whiteside: all right uh last section here talks about enhancing windows. Environment, management service almost have

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Andy Whiteside: three meetings a week where it comes up. Uh, you know, user, performance user user, Um, hyphidology, high fidelity experience. How users users are important. Uh, and Citrix has really invested heavily in the work space, environment, management, side of the business. Um. So through these somewhat quick run out of time here but support for performing administrative task. Bill, you will take that one,

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Bill Sutton: Yeah, sure. So you know, like you said workspace environment, management, or the web service. Uh, It’s something we’re seeing in just about every engagement now. Uh every consulting engagement A lot of customers are looking to this at least initially for the uh, for the the enhancements to memory and and Cpu management. But uh, also, for you know a lot of

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Bill Sutton: putting icons on the desktop and setting up printers and a lot of other things uh in the same place. Um! So this this first bullet support for performing admin tasks for domain non domain joy and enrolled agents. This is really just. Um! Allowing them to extend to those devices that are not joined to the active, direct standard active directory domain.

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Bill Sutton: Um! And then enrolled agents would be again those that are not part of the eighty domain that are that have connected to the environment, and you can. Um! You can invite users to enroll, which is discussed a little bit further down in this section.

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Andy Whiteside: I had a absence and res both team up last, and it’s when this comes so far that I had to actually stop, remind myself what those were

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Andy Whiteside: configuring windows, gpos by group policy, administrative templates preview. What is that?

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Todd Smith – Citrix: Yeah. So this is a This is obviously it’s a preview right now. But the ability to to kind of keep a catalog of your group policy templates that are out there and apply your gpos. So, being able to to have, if I have a catalog of my gpos or my my administrative templates.

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Todd Smith – Citrix: There’s a lot less likely that i’m going to have that. I’m going to implement gpos that step on each other.

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Todd Smith – Citrix: Um! And I look back at. You know, a lot of the problems with

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Todd Smith – Citrix: employee performance or not employee performance, but but user performance is oftentimes related to. You know, when you look at the group policies that are applicable to that to that. User A lot of them contradict each other,

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Todd Smith – Citrix: or they’re looking for to do a printer mapping, or they’re looking to do a file mapping. But they’re looking to do something, and then further on down the Gpo stack. There’s another process that kicks off.

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Todd Smith – Citrix: What this is trying to do is help us help administrators kind of organize their gpos a little bit better by creating a formal way to do these templates?

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Andy Whiteside: Yeah, gpos and windows, and whoever the the person was that started them. And then the person who heard him, and then the next person here. Him, I mean used to use the phrase shit show. It’s pretty much, usually a shit. You

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Todd Smith – Citrix: and there used to be a product out there years and years and years ago. Uh, that was basically it was a Gpo search tool that you could go and compare you. Take a Gpo. And it would. It would look at your entire Gpo Stack, and then

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Todd Smith – Citrix: be able to say, Hey, you know what these three, these three additional uh policies contradict or repeat

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Todd Smith – Citrix: what you’re currently trying to do with this. Um! It’s a great tool. I thought it was. Uh I thought it was something that was going to be very valuable, as I was kind of shocked that nobody had kind of picked up. But it really comes down to, you know. You go through cycles with administrators, and everyone comes in and tries to do something different. And, you know, shame on

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Todd Smith – Citrix: on the the operating system. Manufacturers for allowing stuff like that to happen. Nobody goes through and cleans up registries. Nobody goes through and cleans up,

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Todd Smith – Citrix: you know. Uh, you know. Go back to the auto executive app file days where you know you. You would go through there every once in a while, or you would add things in. You never have to go clean them up afterwards.

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Andy Whiteside: Yes, login script. Oh, my gosh!

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Andy Whiteside: We haven’t thought about that, Bill, when you walk into a new project, and the customer says, Oh, we’ll just use my existing gpos. What’s your reaction,

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Andy Whiteside: hey? Never not let you force me to. Oh, my gosh! Alright, last thing, Jeremy. Not both these out since we’re out of time invite users to enroll agents. Preview.

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Geremy Meyers: Um. So there’s an enrollment node inside of web. Now you could send invites to users. They can enroll up to five devices actually uh would be a good use case for non domain joined. Um, you know machines, we say vdas also work on the endpoint, too. Um, but that’s that’s also supported, and then scripted tasks. This is pretty slight, so

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Geremy Meyers: uh if you’ve got a script of tasks you’d like to kick off you can do it. I mean basically through some criteria around it. Maybe it’s a windows event. Maybe it’s a profile um management issue. Maybe it’s a vda issue. But you know you could have it looking for certain scenarios, and that should something happen,

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Geremy Meyers: you know, scripted task, make it do it automatically. Reboot something, restart a service something like that.

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Andy Whiteside: I don’t know about you guys that like I just ran a five K. And I found it across the finish line. Maybe a marathon.

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Geremy Meyers: Five. K: Let’s: Yeah. Yeah. Marathon is probably maybe an altar. I would love to talk to you guys about what your Thanksgiving week looks like, but I’ve got to run to the next meeting with Guys. This has been great. I think we covered a lot of stuff, and hopefully people appreciate it. We have a little fun. Um, you know I love having these conversations, and it keeps me. Keeps me up to date on what’s going on. There’s

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Andy Whiteside: you know we’re twenty, five, thirty years into this, and there’s still stuff happening in evolving all the time. Thank you for doing this.

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Geremy Meyers: Yeah. Happy Thanksgiving

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Geremy Meyers: doing in a week. See you.