Support Services
PrinterLogic Support
Seamless Print Management, Expertly Delivered
Support Services
Seamless Print Management, Expertly Delivered
XenTegra’s PrinterLogic Support Services ensure your print infrastructure operates securely, efficiently, and with maximum uptime. Whether you’re deploying PrinterLogic Print Management, streamlining costs, or integrating print workflows across platforms, our certified experts deliver reliable, tailored support that aligns with your business goals.
Your print infrastructure is more than just hardware—it’s a critical part of your digital workspace. We ensure it performs as it should.
Our PrinterLogic-certified professionals support print management, security, integrations, and cost control, helping you maintain efficiency and uptime.
From Pro to Custom tiers, our support offerings meet you where you are—whether you need basic assistance or full-service strategic management.
Beyond tech support, our services help reduce print waste, enforce print security, and improve visibility into cost centers across your organization.
Understanding the diverse needs of PrinterLogic users, XenTegra offers a range of support plans to suit every business size and requirement. From Pro to Custom, our plans are designed to provide targeted support for your PrinterLogic infrastructure, ensuring top performance, security, and cost efficiency.
| Pro | Pro Plus | Ultimate | Custom | |
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| 24x7x365 Coverage | ||||
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Ensure your printing operations are always supported with our comprehensive 24x7x365 coverage, keeping your PrinterLogic environment running smoothly around the clock. |
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| Remote Solution Based Support | ||||
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Access immediate, expert remote support for your PrinterLogic implementations, ensuring quick resolutions to maintain optimal printing operations. |
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| Flexible Retainer Based Pricing | ||||
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Benefit from our flexible retainer-based pricing, offering customized support packages tailored to your PrinterLogic environment’s specific needs. |
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| Fixed Pricing and Unlimited Cases | ||||
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Enjoy the predictability and simplicity of fixed pricing for PrinterLogic support, coupled with the advantage of unlimited case handling for a straightforward service experience. |
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| Phone and Email Support | ||||
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Gain direct access to our PrinterLogic experts through phone and email, ensuring you receive timely and effective assistance whenever you need it. |
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| ServiceNow CSM Portal Support | ||||
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Take advantage of specialized support via the ServiceNow CSM portal, streamlining your service requests and support interactions for PrinterLogic issues. |
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| Slack and Teams Chat Support | ||||
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Leverage real-time communication with our support team through Slack and Teams for collaborative and efficient resolution of your PrinterLogic queries. |
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| Service Level Agreements (SLAs) | ||||
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Rely on our clear and measurable Service Level Agreements (SLAs) to ensure your PrinterLogic support needs are met with consistent and reliable service. |
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| PrinterLogic Print Management | ||||
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Optimize your print management with dedicated support for PrinterLogic, enhancing efficiency and control over your printing environment. |
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| PrinterLogic Print Security and Integrations | ||||
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Secure your printing operations and ensure seamless integrations with comprehensive support for PrinterLogic’s print security features. |
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| PrinterLogic Print Cost Management | ||||
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Manage and reduce your printing costs with expert support for PrinterLogic’s cost management solutions, helping you achieve greater efficiency and savings. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Enjoy the flexibility of multi-platform and vendor-neutral support, ensuring comprehensive assistance regardless of your underlying infrastructure. |
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| Root Cause Analysis for Sev 1 | ||||
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Identify and address the root causes of critical printing issues with our in-depth analysis, minimizing future disruptions and enhancing system reliability. |
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| Scheduled Patch and Update Assistance | ||||
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Keep your PrinterLogic environment up-to-date and secure with scheduled patching and updates, ensuring smooth and efficient printing operations. |
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| Assigned Technical Account Manager | ||||
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Receive personalized support and strategic guidance from your assigned Technical Account Manager, dedicated to your organization’s success with PrinterLogic. |
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| Critical Situation Management for Sev 1 | ||||
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Navigate critical situations with expert management and support, ensuring rapid resolution and minimal impact on your printing operations. |
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| Environment & Operational Reviews | ||||
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Benefit from thorough reviews of your printing environment and operations, identifying opportunities for improvement and optimization in your PrinterLogic implementation. |
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| Assigned Customer Success Manager | ||||
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Achieve your strategic objectives with the support of an Assigned Customer Success Manager, focused on maximizing the value of your PrinterLogic investment. |
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| Remote Monitoring with Preventative Care | ||||
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Ensure the health and efficiency of your PrinterLogic environment with proactive remote monitoring and preventative care services. |
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| Comprehensive Licensing Guidance | ||||
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Navigate the complexities of PrinterLogic licensing with our comprehensive guidance, ensuring compliance and optimizing your investment. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Enhance user satisfaction and printing efficiency with proactive monitoring and analytics, identifying potential issues before they impact your operations. |
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| Migration Assistance | ||||
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Facilitate smooth and successful migrations within your PrinterLogic environment with our expert assistance, minimizing downtime and ensuring seamless transitions. |
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| Configuration Reviews | ||||
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Optimize your PrinterLogic configuration with detailed reviews, ensuring your print environment is set up for maximum efficiency and security. |
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| Service Desk Integraion (SNOW) | ||||
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Streamline your service desk operations with integration support for ServiceNow, improving the management of PrinterLogic support cases and requests. |
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| Health Assessments | ||||
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Maintain optimal performance and security of your PrinterLogic environment with comprehensive health assessments, identifying areas for improvement. |
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| Security Assessments | ||||
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Protect your print environment with thorough security assessments, identifying vulnerabilities and implementing best practices to secure your PrinterLogic implementation. |
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| Backup and Disaster Recovery Planning | ||||
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Prepare for unexpected disruptions with strategic backup and disaster recovery planning for your PrinterLogic environment, ensuring business continuity. |
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| User Training and Education | ||||
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Empower your team with PrinterLogic training and education, enhancing their skills and enabling effective management of your print environment. |
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| On-Site Support | ||||
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Receive expert on-site support for critical PrinterLogic issues, ensuring fast resolution and minimal impact on your printing operations. |
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Take the first step toward simplified, secure print management with XenTegra’s expert PrinterLogic support. Fill out the form to schedule a consultation and discover the support plan that fits your needs.
Our support includes troubleshooting, configuration assistance, security policy management, integration help, licensing guidance, and print cost optimization—available 24/7 based on your plan tier.
Yes. We offer full migration assistance, including project planning, deployment support, training, and post-launch monitoring to ensure a smooth transition.
We help implement print cost controls, monitor usage, reduce unnecessary printing, and provide analytics to identify inefficiencies across departments or users.
We’re more than a helpdesk—we’re a strategic partner in building a modern, efficient print infrastructure.
Statements of Work clearly define support scope, deliverables, and SLAs.
Remote and on-site support available depending on plan level.
Integration support for Microsoft, Citrix, VMware, and cloud environments.
Support for PrinterLogic Print Management, Security, and Cost Control modules.
Access to Technical Account Managers (TAMs) and Customer Success Managers (CSMs) in upper-tier plans.
Compatible with SNOW (ServiceNow), Slack, and Teams.
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