सहायता सेवाएँ
सिट्रिक्स समर्थन
समर्पित सिट्रिक्स सपोर्ट, उन्नत
सहायता सेवाएँ
समर्पित सिट्रिक्स सपोर्ट, उन्नत
Your Citrix infrastructure powers mission-critical operations—we make sure it stays that way. From CVAD and NetScaler to Active Directory integrations, XenTegra provides around-the-clock support and deep platform expertise to simplify operations and eliminate disruptions.
Our team doesn’t just support Citrix—we live and breathe it. Get access to white-glove support that’s flexible, fast, and fully customized to your business.
Work with senior-level Citrix engineers who bring years of hands-on experience across CVAD, NetScaler, and complex hybrid environments.
Choose from Pro, ProPlus, Ultimate, or Custom tiers—each designed to meet specific operational, compliance, and business continuity needs.
Retainer-based pricing and unlimited case options offer transparency and budgeting flexibility, so you’re never surprised by your IT support bill.
We recognize the diversity in operational needs and have tailored our support plans to meet them. Whether you’re seeking basic guidance or comprehensive, around-the-clock assistance, our range of plans—from Pro to Custom—ensure you have the support you need, when you need it. Each plan is structured to address the unique challenges and demands of managing Citrix environments, ensuring optimal performance and reliability.
| प्रो | प्रोप्लस | अंतिम | रिवाज़ | |
|---|---|---|---|---|
| लचीली रिटेनर आधारित मूल्य निर्धारण | ||||
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Adaptable pricing models designed to fit the unique needs of your business, ensuring value and flexibility. |
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| रिमोट सॉल्यूशन आधारित सहायता | ||||
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Expert remote assistance focused on delivering timely solutions to your technical challenges. |
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| फ़ोन और ईमेल सहायता | ||||
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Direct access to our support team for guidance and help through phone and email communication. |
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| ServiceNow CSM पोर्टल समर्थन | ||||
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Dedicated support via the ServiceNow CSM portal, streamlining your service management experience. |
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| सेवा स्तर समझौते (एसएलए) | ||||
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Clear, contractual commitments to service quality, ensuring your expectations are met or exceeded. |
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| Citrix CVAD | ||||
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Specialized support for Citrix Virtual Apps and Desktops, optimizing your virtualization solutions. |
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| Citrix Netscaler | ||||
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Expertise in managing Citrix ADC (Netscaler) environments for enhanced application delivery and security. |
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| Microsoft OS/IAM Active Directory/AAD/AAA | ||||
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Comprehensive support for Microsoft operating systems and identity management solutions. |
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| मल्टी-प्लेटफ़ॉर्म और वेंडर-न्यूट्रल सपोर्ट | ||||
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Agnostic support across various platforms and vendors, ensuring a broad coverage for your IT infrastructure. |
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| 24x7x365 कवरेज | ||||
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Around-the-clock support, providing peace of mind and assistance whenever you need it. |
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| स्लैक और टीम्स चैट सपोर्ट | ||||
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Convenient and immediate support through Slack and Microsoft Teams for quick resolution of queries. |
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| Sev 1 के लिए मूल कारण विश्लेषण | ||||
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In-depth investigation of critical issues to prevent recurrence and maintain system integrity. |
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| निर्धारित पैच और अपडेट सहायता | ||||
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Proactive management of patches and updates to keep your systems secure and up-to-date. |
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| निश्चित मूल्य निर्धारण और असीमित मामले | ||||
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Predictable pricing with the freedom to submit unlimited support cases. |
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| नियुक्त तकनीकी खाता प्रबंधक | ||||
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A dedicated expert who understands your environment and is committed to your success. |
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| Sev 1 के लिए गंभीर स्थिति प्रबंधन | ||||
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Expert management of critical issues to minimize downtime and impact on your business. |
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| पर्यावरण एवं परिचालन समीक्षाएँ | ||||
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Comprehensive reviews to ensure optimal performance and alignment with best practices. |
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| नियुक्त ग्राहक सफलता प्रबंधक | ||||
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A personal guide to help you maximize value from XenTegra services and solutions. |
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| निवारक देखभाल के साथ दूरस्थ निगरानी | ||||
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Proactive monitoring to identify and address issues before they affect your operations. |
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| व्यापक लाइसेंसिंग मार्गदर्शन | ||||
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Expert advice to navigate the complexities of software licensing, ensuring compliance and optimization. |
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| सक्रिय अंतिम उपयोगकर्ता प्रदर्शन निगरानी और विश्लेषण | ||||
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Monitoring and analysis to enhance end-user experience and productivity. |
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| प्रवासन सहायता | ||||
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Support for seamless migrations, minimizing disruption and ensuring a smooth transition. |
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| कॉन्फ़िगरेशन समीक्षाएँ | ||||
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Detailed evaluations of your configurations to ensure efficiency, security, and compliance. |
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| Service Desk Integration (SNOW) | ||||
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Integration with ServiceNow for streamlined service desk operations and better incident management. |
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| स्वास्थ्य आकलन | ||||
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Regular assessments to ensure the health and performance of your IT environment. |
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| सुरक्षा आकलन | ||||
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In-depth evaluations to identify vulnerabilities and strengthen your security posture. |
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| बैकअप और आपदा रिकवरी योजना | ||||
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Strategic planning to protect your data and ensure business continuity in the face of disruptions. |
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| Training and Education | ||||
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Empowering your team with the knowledge and skills to effectively utilize and manage your IT solutions. |
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| ऑन-साइट सहायता | ||||
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Personalized, face-to-face assistance for situations that require an in-person touch. |
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Don’t settle for reactive Citrix support. Fill out the form to schedule a consultation and explore how XenTegra’s Citrix experts can bring stability, scalability, and peace of mind to your environment.
We support the full Citrix ecosystem including CVAD, NetScaler (ADC), Citrix Cloud, Citrix Endpoint Management, and integrations with Microsoft Active Directory and Azure AD.
Yes. Our support extends across multi-platform ecosystems, including Microsoft, VMware, and third-party integrations like ServiceNow, LogicMonitor, and more.
Each plan—Pro, ProPlus, Ultimate, and Custom—offers varying levels of response time, access, proactive services, and platform coverage. We’ll help you select the best fit for your organization’s size, goals, and Citrix footprint.
XenTegra Citrix Support is more than a helpdesk—it’s an extension of your IT team with deep Citrix expertise and operational insight.
Statements of Work define roles, responsibilities, timelines, and deliverables.
Support includes proactive monitoring, root cause analysis, and security assessments.
Fully integrated with SNOW (ServiceNow) for streamlined support workflows.
Available Slack and Teams channels for real-time collaboration.
Add-on services: Citrix health assessments, migration assistance, disaster recovery planning, and end-user training.
Dedicated Technical Account Manager and Customer Success Manager included in upper-tier plans.
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