Support Services
ServiceNow Support
Elevate your ServiceNow experience with our expert-driven support services, ensuring streamlined operations and maximized efficiency
Support Services
Elevate your ServiceNow experience with our expert-driven support services, ensuring streamlined operations and maximized efficiency
Whether you’re managing ITSM, CSM, or ITOM, XenTegra delivers reliable, expert-level support tailored to your organization’s unique ServiceNow setup. From daily issue resolution to long-term strategy and automation, we ensure your platform is aligned with your operational goals.
Get more from ServiceNow with expert support designed to improve system performance, reduce downtime, and increase user satisfaction.
Our team of ServiceNow-certified professionals is available around the clock, ready to resolve issues and optimize your instance.
Choose from Pro, ProPlus, Ultimate, or Custom plans that match your operational needs and ServiceNow architecture—no matter how complex.
Go beyond break/fix support with health checks, performance tuning, automation strategies, and expert guidance designed to keep your system ahead of the curve.
At XenTegra, we understand that each ServiceNow environment has its own set of requirements. That’s why we offer a variety of support plans, from Pro to Custom, to fit the unique needs of your business. Each plan is carefully structured to tackle the distinct challenges and demands of ServiceNow management, guaranteeing optimal system performance and reliability.
| Pro | ProPlus | Ultimate | Custom | |
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| 24x7x365 Coverage | ||||
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Ensure your operations are continuously supported with our dedicated 24x7x365 coverage, providing reliability and peace of mind. |
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| Remote Solution Based Support | ||||
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Access expert solutions promptly with our remote support, tailored to address your technical challenges efficiently. |
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| Flexible Retainer Based Pricing | ||||
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Adapt your support to the unique demands of your business with our flexible retainer-based pricing, offering scalable solutions. |
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| Fixed Pricing and Unlimited Cases | ||||
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Enjoy transparent budgeting with our fixed pricing model, which includes unlimited cases for predictable cost management. |
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| Phone and Email Support | ||||
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Connect directly with our support team through phone and email for immediate, expert assistance when you need it. |
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| ServiceNow CSM Portal Support | ||||
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Leverage specialized support through the ServiceNow CSM portal, streamlining your customer service management for improved efficiency. |
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| Slack and Teams Chat Support | ||||
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Enhance communication and speed up resolution times with our support via Slack and Microsoft Teams chat platforms. |
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| Service Level Agreements (SLAs) | ||||
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Secure your operations with our Service Level Agreements, ensuring timely and effective responses tailored to your needs. |
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| ServiceNow ITSM | ||||
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Maximize your IT service management with our support for ServiceNow ITSM, driving efficiency and process optimization. |
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| ServiceNow CSM | ||||
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Transform your customer service management with our expertise in ServiceNow CSM, enhancing customer satisfaction and engagement. |
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| ServiceNow IT Operations Management | ||||
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Improve operational agility and visibility with our support in ServiceNow IT Operations Management. |
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| ServiceNow IT Asset Management | ||||
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Optimize your IT asset lifecycle with our comprehensive support for ServiceNow IT Asset Management, ensuring cost-effectiveness and compliance. |
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| ServiceNow Strategic Portfolio Management | ||||
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Align your business strategy with IT initiatives through our support for ServiceNow Strategic Portfolio Management. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Benefit from our unbiased support across multiple platforms and vendors, ensuring optimal performance and interoperability. |
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| Root Cause Analysis for Sev 1 | ||||
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Identify and address the root causes of critical incidents with our in-depth analysis, minimizing future risks and disruptions. |
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| Scheduled Patch and Update Assistance | ||||
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Keep your systems current and secure with our scheduled patch and update assistance, reducing vulnerabilities and ensuring continuity. |
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| Assigned Technical Account Manager | ||||
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Receive personalized technical support and strategic insights from your assigned Technical Account Manager. |
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| Critical Situation Management for Sev 1 | ||||
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Navigate high-stakes incidents with our expert critical situation management, ensuring rapid resolution and minimal impact. |
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| Environment & Operational Reviews | ||||
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Optimize your operations with comprehensive environmental and operational reviews, identifying areas for improvement and efficiency. |
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| Assigned Customer Success Manager | ||||
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Achieve your business objectives with the guidance and support of your assigned Customer Success Manager. |
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| Remote Monitoring with Preventative Care | ||||
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Proactively prevent issues with our remote monitoring services, ensuring your systems operate smoothly and efficiently. |
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| Comprehensive Licensing Guidance | ||||
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Navigate the complexities of software licensing with our expert guidance, ensuring compliance and cost-effectiveness. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Enhance user satisfaction and productivity with our proactive monitoring and analytics, identifying and addressing issues before they escalate. |
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| Migration Assistance | ||||
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Ensure a smooth and efficient transition with our expert migration assistance, minimizing downtime and risk. |
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| Configuration Reviews | ||||
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Maximize system performance and security with thorough configuration reviews, tailored to your specific environment. |
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| Service Desk Integraion (SNOW) | ||||
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Streamline your service desk processes with our integration support for ServiceNow, enhancing efficiency and user experience. |
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| Health Assessments | ||||
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Maintain peak system health with our comprehensive assessments, identifying potential issues before they impact performance. |
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| Security Assessments | ||||
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Safeguard your operations with our thorough security assessments, identifying vulnerabilities and enhancing your defense mechanisms. |
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| Backup and Disaster Recovery Planning | ||||
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Prepare for the unexpected with our backup and disaster recovery planning, ensuring business continuity and data protection. |
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| User Training and Education | ||||
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Empower your team with our user training and education, enhancing skills and ensuring effective use of technology. |
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| On-Site Support | ||||
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Receive immediate and personalized assistance with our on-site support services, ensuring effective resolutions and user satisfaction. |
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Don’t let complexity limit your platform’s potential. Fill out the form to get connected with a XenTegra ServiceNow expert. Together, we’ll build a support plan that keeps your system efficient, scalable, and aligned with your business goals.
Parallels supports Windows, Mac, ChromeOS, iOS, Android, and other cloud-based environments, providing flexible access across various devices and operating systems.
All plans include 24x7x365 support, SLAs, platform monitoring, and performance tuning. Higher-tier plans add advanced services like user training, automation, strategic reviews, and on-site support.
Yes. We offer full lifecycle support including platform migrations, integration assistance, configuration management, and environment reviews to ensure a seamless experience.
We offer more than just technical support—we’re your strategic partner in ServiceNow success.
Statements of Work (SOWs) clearly define expectations, timelines, and deliverables.
Proactive monitoring and performance analytics ensure early issue detection.
Dedicated Technical Account Manager and Customer Success Manager included in Ultimate and Custom plans.
Integration with tools like ServiceNow CSM, Microsoft Teams, and Slack for streamlined communication.
Includes health assessments, licensing guidance, disaster recovery planning, and user education.
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