Support Services
IGEL Support
Expert IGEL Support for Modern Workspaces.
Support Services
Expert IGEL Support for Modern Workspaces.
XenTegra’s IGEL Support Services empower IT teams to manage secure, high-performance digital workspaces with ease. With certified IGEL professionals and flexible support plans, we help you streamline endpoint operations, ensure compliance, and deliver an exceptional end-user experience across your organization.
Your IGEL infrastructure is critical to a seamless digital workspace. XenTegra ensures it runs at peak performance—around the clock.
Work directly with IGEL-certified professionals who understand your infrastructure, systems, and business objectives.
Choose from Pro, Pro Plus, Ultimate, or fully Custom tiers to get the right level of support—whether you need essential help or a strategic IT partner.
Go beyond issue resolution with endpoint health checks, configuration reviews, licensing guidance, and preventative maintenance to stay ahead of problems.
Recognizing the unique demands of IGEL environments, XenTegra offers a range of support plans to fit every need and budget. From Pro to Custom, our support options are structured to provide the exact level of service your business requires, ensuring your IGEL infrastructure is always performing at its best.
| Pro | Pro Plus | Ultimate | Custom | |
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| 24x7x365 Coverage | ||||
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Ensure constant operational support and reliability with our comprehensive 24x7x365 coverage, tailored for your peace of mind. |
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| Remote Solution Based Support | ||||
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Access expert solutions and resolve technical issues swiftly with our remote solution-based support. |
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| Flexible Retainer Based Pricing | ||||
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Adapt to varying business needs with our flexible retainer-based pricing, ensuring cost-effective support solutions. |
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| Fixed Pricing and Unlimited Cases | ||||
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Experience transparent and predictable budgeting with fixed pricing and unlimited cases, offering complete financial clarity. |
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| Phone and Email Support | ||||
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Connect directly with our expert support team through both phone and email for immediate and effective assistance. |
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| ServiceNow CSM Portal Support | ||||
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Streamline your customer service management with dedicated support via the ServiceNow CSM portal for enhanced efficiency. |
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| Slack and Teams Chat Support | ||||
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Improve communication and expedite support resolution with our integrated Slack and Teams chat support. |
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| Service Level Agreements (SLAs) | ||||
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Guarantee service quality and timeliness with our clear and tailored Service Level Agreements (SLAs). |
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| IGEL Workspace Edition | ||||
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Optimize your digital workspace with comprehensive support for the IGEL Workspace Edition, ensuring seamless operation. |
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| IGEL OS | ||||
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Maintain and manage your endpoints efficiently with dedicated support for IGEL OS, enhancing system reliability. |
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| IGEL UMS | ||||
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Streamline endpoint management with expert support for IGEL Universal Management Suite (UMS). |
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| Microsoft OS/IAM Active Directory/AAD/AAA | ||||
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Secure and streamline your Microsoft operating systems and identity services with our specialized support. |
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| Multi-Platform and Vendor-Neutral Support | ||||
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Enjoy comprehensive and unbiased support across multiple platforms and vendors for maximum system compatibility. |
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| Root Cause Analysis for Sev 1 | ||||
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Identify and mitigate the root causes of severe incidents with our thorough root cause analysis for Sev 1 issues. |
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| Scheduled Patch and Update Assistance | ||||
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Stay up-to-date and secure with our scheduled patch and update assistance, minimizing vulnerabilities. |
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| Assigned Technical Account Manager | ||||
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Benefit from personalized and strategic support with an assigned Technical Account Manager tailored to your needs. |
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| Critical Situation Management for Sev 1 | ||||
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Navigate critical incidents confidently with our expert critical situation management for Sev 1 cases. |
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| Environment & Operational Reviews | ||||
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Enhance system efficiency and stability with comprehensive environment and operational reviews. |
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| Assigned Customer Success Manager | ||||
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Achieve your business objectives with dedicated support from your assigned Customer Success Manager. |
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| Remote Monitoring with Preventative Care | ||||
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Prevent downtime and issues with our proactive remote monitoring and preventative care services. |
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| Comprehensive Licensing Guidance | ||||
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Navigate software licensing complexities with our comprehensive licensing guidance, ensuring compliance and optimization. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Enhance end-user experience with proactive performance monitoring and analytics, identifying issues before they escalate. |
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| Migration Assistance | ||||
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Ensure smooth and efficient system migrations with our expert migration assistance services. |
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| Configuration Reviews | ||||
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Optimize system performance and security with our detailed configuration reviews. |
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| Service Desk Integraion (SNOW) | ||||
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Streamline your service desk operations with integrated support for ServiceNow, enhancing efficiency and response times. |
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| Health Assessments | ||||
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Maintain optimal system health with our comprehensive health assessments, identifying areas for improvement. |
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| Security Assessments | ||||
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Protect your business with thorough security assessments, identifying and mitigating potential threats. |
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| Backup and Disaster Recovery Planning | ||||
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Prepare for unexpected events with our strategic backup and disaster recovery planning, ensuring business continuity. |
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| User Training and Education | ||||
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Empower your team with our user training and education services, enhancing skills and technology utilization. |
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| On-Site Support | ||||
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Receive immediate and personalized assistance with our dedicated on-site support services, ensuring effective problem resolution |
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Empower your workspace with expert IGEL support from XenTegra. Fill out the form to get started and discover how our certified professionals can help you secure, streamline, and optimize your IGEL infrastructure.
We support IGEL OS, IGEL UMS (Universal Management Suite), IGEL Cloud Gateway, and integrations with Microsoft OS, Active Directory, AAD, and multi-platform environments.
Ultimate and Custom plans include 24/7 access to senior engineers, proactive monitoring, on-site support, performance analytics, health and security assessments, and full platform management.
Yes. We provide deployment support, migration planning, and ongoing maintenance for organizations transitioning to IGEL or upgrading existing environments.
Our IGEL support isn’t just technical—it’s strategic. We help you turn endpoint management into a competitive advantage.
Statements of Work define every deliverable, timeline, and engagement expectation.
Support includes security assessments, licensing optimization, and disaster recovery planning.
IGEL-certified team offers true multi-vendor support for complex environments.
Full ServiceNow integration for streamlined ticketing and support tracking.
End-user training available to ensure adoption and productivity.
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