Services d'appui
Support Fortinet
Support de sécurité avancé pour les réseaux essentiels à la mission
Services d'appui
Support de sécurité avancé pour les réseaux essentiels à la mission
XenTegra’s Fortinet Support Services deliver expert-level guidance, proactive monitoring, and rapid response to ensure your Fortinet environment is optimized, secure, and resilient. Backed by Fortinet-certified professionals, we support everything from FortiGate firewalls and FortiSwitch to FortiManager and Secure SD-WAN—tailored to your business.
You need more than basic support—you need a security-focused partner that can respond quickly and resolve issues before they become threats.
Access top-tier Fortinet-certified engineers experienced with FortiGate, FortiManager, FortiAnalyzer, Secure SD-WAN, and more.
Choose from Pro, ProPlus, Ultimate, or Custom support options that align with your business size, infrastructure complexity, and security compliance requirements.
Go beyond reactive troubleshooting with strategic insights, configuration reviews, health and security assessments, and performance optimization.
At XenTegra, we understand the importance of tailored security solutions. Our range of Fortinet support plans, from Pro to Custom, is designed to meet the specific security demands of your business. Each option provides targeted support for your Fortinet infrastructure, ensuring it operates flawlessly and securely.
| Pro | ProPlus | Ultime | Sur mesure | |
|---|---|---|---|---|
| 24x7x365 Coverage | ||||
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Ensure your operations are consistently supported with our dedicated 24x7x365 coverage, providing peace of mind and constant access to assistance. |
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| Remote Solution Based Support | ||||
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Leverage expert remote solutions to swiftly address and resolve your technical challenges, ensuring minimal disruption to your business operations. |
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| Flexible Retainer Based Pricing | ||||
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Adapt to the dynamic needs of your business with our flexible retainer-based pricing, offering tailored support solutions that grow with you. |
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| Fixed Pricing and Unlimited Cases | ||||
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Enjoy the simplicity and predictability of fixed pricing combined with unlimited case support, ensuring your business needs are always met without unexpected costs. |
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| Assistance par téléphone et par courrier électronique | ||||
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Gain direct and immediate access to our support team via phone and email for prompt resolution of your inquiries and issues. |
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| Support du portail CSM de ServiceNow | ||||
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Streamline your customer service experience with specialized support through the ServiceNow CSM portal, enhancing efficiency and responsiveness. |
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| Support de chat pour Slack et Teams | ||||
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Facilitate quick and easy communication with our support team through Slack and Microsoft Teams, ensuring collaborative and efficient problem-solving. |
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| Accords de niveau de service (SLA) | ||||
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Benefit from clear and measurable Service Level Agreements (SLAs), ensuring your support needs are met with timely and effective responses. |
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| Fortinet Fortigate | ||||
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Secure your network with comprehensive support for Fortinet Fortigate, delivering top-tier security solutions tailored to your business needs. |
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| Fortinet Fortiswtich | ||||
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Optimize your network infrastructure with dedicated support for Fortinet Fortiswitch, enhancing connectivity and performance across your organization. |
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| Fortinet Secure SD-WAN | ||||
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Transform your network with Fortinet Secure SD-WAN support, providing a secure, high-performance WAN architecture for modern enterprises. |
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| Fortinet FortiAP | ||||
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Ensure robust wireless network coverage with support for Fortinet FortiAP, delivering secure and scalable Wi-Fi solutions. |
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| Fortinet FortiManager | ||||
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Simplify network operations with Fortinet FortiManager support, streamlining management, and administration of your Fortinet security infrastructure. |
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| Fortinet FortiAnalyzer | ||||
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Gain deep insights into your network security with support for Fortinet FortiAnalyzer, offering comprehensive data analysis and reporting capabilities. |
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| Support multiplateforme et indépendant des fournisseurs | ||||
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Receive unbiased support across multiple platforms and vendors, ensuring optimal performance and interoperability for your IT environment. |
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| Root Cause Analysis for Sev 1 | ||||
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Identify and address the root causes of critical incidents with our in-depth analysis, reducing the risk of future disruptions. |
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| Scheduled Patch and Update Assistance | ||||
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Keep your systems secure and up-to-date with scheduled patch and update assistance, minimizing vulnerabilities and maintaining operational efficiency. |
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| Assigned Technical Account Manager | ||||
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Benefit from personalized support and strategic guidance with an assigned Technical Account Manager, focused on your unique business needs. |
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| Critical Situation Management for Sev 1 | ||||
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Navigate critical incidents with our expert management, ensuring rapid response and resolution to minimize impact on your business. |
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| Environnement et examens opérationnels | ||||
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Optimize your IT environment with comprehensive reviews, identifying areas for improvement and ensuring efficient operation. |
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| Assigned Customer Success Manager | ||||
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Achieve your business objectives with the support of an Assigned Customer Success Manager, dedicated to your long-term success and satisfaction. |
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| Remote Monitoring with Preventative Care | ||||
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Prevent issues before they arise with our remote monitoring and preventative care services, ensuring the stability and health of your IT infrastructure. |
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| Comprehensive Licensing Guidance | ||||
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Navigate the complexities of software licensing with our comprehensive guidance, ensuring compliance and cost-effectiveness for your business. |
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| Proactive End User Performance Monitoring and Analytics | ||||
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Improve end-user experience with proactive performance monitoring and analytics, identifying and addressing issues before they impact productivity. |
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| Migration Assistance | ||||
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Ensure smooth and successful system migrations with our expert assistance, minimizing downtime and disruption to your business operations. |
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| Configuration Reviews | ||||
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Maximize system performance and security with detailed configuration reviews, tailored to meet the specific needs of your business. |
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| Service Desk Integraion (SNOW) | ||||
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Enhance your service desk capabilities with our integration support for ServiceNow, improving efficiency and user satisfaction. |
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| Health Assessments | ||||
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Maintain optimal system health with our comprehensive assessments, identifying and addressing potential issues before they become problems. |
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| Évaluations de sécurité | ||||
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Protect your business from threats with thorough security assessments, identifying vulnerabilities and enhancing your security posture. |
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| Planification de la sauvegarde et de la reprise après sinistre | ||||
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Ensure business continuity with our backup and disaster recovery planning services, preparing your business for any eventuality. |
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| Formation et éducation des utilisateurs | ||||
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Empower your users with our training and education services, enhancing their skills and enabling effective use of your IT resources. |
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| Soutien sur place | ||||
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Receive personalized assistance with our on-site support services, ensuring immediate and effective resolution of your IT challenges |
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Fill out the form to speak with a XenTegra Fortinet support expert. Let’s discuss your current infrastructure, assess gaps, and build a support plan that helps you maximize protection, performance, and peace of mind.
We provide full support for FortiGate, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer, Secure SD-WAN, and Fortinet’s entire Security Fabric ecosystem.
All plans include 24x7x365 support, proactive monitoring, patch and update assistance, performance optimization, and SLA-backed response times. Advanced plans add on-site support, strategic reviews, and disaster recovery planning.
Absolutely. We provide end-to-end deployment support, migration planning, configuration audits, and security assessments for new and existing environments.
We don’t just respond to problems—we prevent them. XenTegra delivers reliable, proactive, and strategic Fortinet support to keep your infrastructure secure and agile.
Statements of Work (SOWs) define scope, deliverables, and expectations.
Dedicated Technical Account Manager (TAM) and Customer Success Manager (CSM) for relationship continuity.
Fortinet support integrated with ServiceNow and real-time messaging tools like Slack and Teams.
Services include environment reviews, proactive monitoring, compliance support, user training, and more.
On-site support available globally for advanced deployments and high-priority escalations.
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