Mettez l'IA au travail avec Now Assist : Comment ServiceNow alimente l'avenir de l'efficacité des entreprises 

12 janvier 2026

In today’s digital-first economy, the pressure is on IT and business leaders to do more with less, faster, smarter, and more securely. That’s where ServiceNow AI et Now Assist come in. As organizations race to adopt AI, those embracing platform-based AI solutions are gaining a clear competitive edge. The recent XenTegra webinar, Put AI to Work with Now Assist, explored how this powerful integration is transforming IT service management (ITSM), customer serviceet HR workflows. 

Let’s unpack what’s driving this transformation and how organizations can benefit. 

Why AI Belongs in Your Platform Strategy 

While building custom AI solutions in-house is possible, it’s rarely practical. From preparing data to testing models and managing updates, the effort can be overwhelming. The biggest challenge? Maintenance. With AI evolving at breakneck speed, organizations that go it alone often struggle to keep up. 

That’s why many companies—especially Fortune 500 enterprises—are turning to ServiceNow. Unlike bolt-on solutions, ServiceNow has embedded AI capabilities that are ready to go. With Now Assist, users gain out-of-the-box functionality like chat summarization, resolution note creation, and automated triage—features that deliver value in days or weeks, not months. 

Watch The Replay

What Makes Now Assist Stand Out? 

Now Assist isn’t just AI, it’s AI built for the enterprise. With nearly a decade of AI investment, ServiceNow has designed a platform that merges data, workflows, automation, and security in one place. And it shows. The results are not hypothetical, they’re happening now, with measurable gains in productivity and efficiency. 

Real-world examples include: 

• Teleperformance: Saved 15–25 minutes per major incident by automating resolution. 

• Siemens: Unlocked 1 million hours of productivity through HR process automation. 

• Équipes de service à la clientèle: Reduced resolution times by 71% and doubled case deflection. 

Where AI is Delivering Impact 

Across the platform, ServiceNow AI is driving innovation and streamlining operations: 

Gestion des services informatiques (ITSM) 

• AI-driven virtual agents enhance self-service experiences. 

• Smart summarization reduces mean time to resolve (MTTR). 

• Resolution note generation and automated knowledge article creation free up agent time. 

Gestion des opérations informatiques (ITOM) 

• AI triages alerts and applies auto-remediation to prevent outages. 

• Customers are seeing up to 90% reduction in actionable events. 

Gestion du service à la clientèle (CSM) 

• AI-enhanced chatbots reduce time-to-resolution. 

• Summarized case histories and smart routing improve both agent and customer satisfaction. 

Prestation de services RH 

• Sensitive employee interactions are handled with care using AI. 

• HR teams gain back thousands of hours while enhancing data privacy. 

Field Service & Security Ops 

• AI-generated summaries help third-party techs and SecOps teams resolve issues faster. 

• Contextual insights enable precise, compliant actions. 

Build vs. Buy: The AI Starter Pack Advantage 

One highlight from the webinar was ServiceNow’s AI Starter Pack. This low-cost, production-ready POC lets organizations test AI features with up to 25 fulfillers and 100,000 AI-assisted interactions. It even includes expert advisory sessions and bonus usage credits for early adopters. 

It’s a smart way to test the ROI of AI without a large upfront investment and with XenTegra’s certified ServiceNow consultants guiding the process, organizations can get to value faster. 

XenTegra: Your Partner for ServiceNow AI 

Whether you’re optimizing IT, HR, or customer experience workflows, XenTegra is ready to help you unlock the full power of ServiceNow AI. With certifications across the platform and a flexible, people-first approach, XenTegra delivers tailored guidance to fit your timeline and budget. 

At XenTegra, we don’t just implement technology, we integrate it, simplify it, and make it work for you. 

Réflexions finales 

AI is no longer an emerging trend. It’s an essential capability for operational excellence. With Now Assist, ServiceNow, and a trusted partner like XenTegra, you can drive faster resolutions, reduce workloads, and deliver smarter support without adding headcount. 

Now is the time to put AI to work where it matters most.