Services d'appui
Hybrid Advanced Support
Flexible, expert-led support that adapts to the way your IT team works.
Services d'appui
Flexible, expert-led support that adapts to the way your IT team works.
XenTegra Hybrid Advanced Support simplifies how you access certified experts across your critical platforms. Instead of juggling separate contracts, SLAs, or consulting engagements, you get one annual retainer that covers the vendors you choose, the service level you need, and the mix of support and consulting hours that fits your business.
Hybrid Advanced Support bridges the gap between traditional support and modern consulting needs. It gives your IT team the agility to prioritize, shift, and scale expertise as your environment evolves without adding complexity or cost surprises.
Streamline your operations with a single agreement covering Citrix, Nutanix, Microsoft, Fortinet, Veeam, LogicMonitor, VMware, Parallels, Cisco, ControlUp, IGEL, ServiceNow, Tanium, Heimdal, and more.
Choose Business Hours or 24×7 SLA with a 30-minute Sev1 response. Your hours can be used for troubleshooting, consulting, proactive planning, or architecture design.
Modern environments span many platforms and your support should too. Add vendors easily, with each additional vendor adding just 20% to your retainer.
Your retainer is tailored to your vendors, your operating hours, and your support-to-consulting mix giving you transparent control and predictable investment.
Citrix, Nutanix, Microsoft, Fortinet, Veeam, LogicMonitor, VMware, Parallels, Cisco, ControlUp, IGEL, ServiceNow, Tanium, Heimdal.
Business Hours: M–F, 8×5
24×7 SLA: 30-minute response for Sev1 incidents
SMB: 40 hrs minimum
Commercial: 80 hrs minimum
Enterprise: Custom engagement
Each additional vendor adds 20% to the overall retainer (stackable).
Default recommended blend: 60% Support / 40% Consulting
Adjustable based on your operational and strategic needs.
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Contact us or complete the form, and our team will help you configure the right mix of vendors, service levels, and support-to-consulting hours to meet your IT objectives.
Yes. You can update your vendors at any time. Adding vendors increases the retainer by 20% per vendor, prorated if changed mid-term.
Consulting hours can be used for architecture design, environment assessments, upgrades, migrations, roadmap planning, optimization, and best-practice guidance.
You can buy additional blocks of hours at your existing rate. A XenTegra advisor will notify you as you approach consumption thresholds so you can plan ahead.
Hybrid Advanced Support is designed for IT teams managing dynamic, distributed, and vendor-diverse ecosystems. Instead of restrictive support contracts, you get a flexible engagement aligned to your real operational rhythms—one that scales with growth, new platforms, and evolving business needs.
Hours can be allocated dynamically between support and consulting.
All work is performed by certified XenTegra engineers and architects.
SLA tiers apply based on the coverage model selected.
Retainer hours renew annually; unused hours can be reviewed for roll-forward options based on contract terms.
Multi-vendor engagements benefit from unified ticketing and escalation paths.
Ideal for organizations migrating to cloud, hybrid cloud, or Zero Trust architectures.
Huntersville, NC – April 8 – XenTegra, a global IT solutions advisor and managed services provider, today announced that its Managed Desktop as a Service (DaaS) offering has been officially recognized as a “Powered by …
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