Services gérés
ServiceNow Managed Services
Optimize Your ServiceNow Experience with Comprehensive Managed Services.
Services gérés
Optimize Your ServiceNow Experience with Comprehensive Managed Services.
Enhance the value and efficiency of your ServiceNow platform with our top-tier managed services. Specializing in ServiceNow solutions, our team offers end-to-end management, from 24x7x365 support to custom integrations, ensuring your enterprise maximizes its investment. Discover the power of having a dedicated ServiceNow expert team driving your business forward.
Dive into our extensive ServiceNow managed services designed to cater to every aspect of your platform’s needs. With a focus on proactive support, lifecycle management, and strategic improvements, our services are tailored to keep your ServiceNow environment innovative, secure, and aligned with your business objectives. Explore the details of our offerings below.
| Pro | Pro Plus | Ultime | Sur mesure | |
|---|---|---|---|---|
| Couverture à distance 24x7x365 | ||||
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Around-the-clock oversight ensures your ServiceNow operations are continuously monitored for optimal performance. |
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| Surveillance proactive de la solution NOC et soins préventifs | ||||
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Stay ahead of issues with vigilant monitoring and maintenance, ensuring your ServiceNow ecosystem runs smoothly. |
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| Gestion du cycle de vie, administration et maintenance | ||||
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From setup to updates, your ServiceNow lifecycle is managed meticulously to maintain peak efficiency. |
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| Maintenance des appareils, mise à jour de l'inventaire, optimisations | ||||
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Keep your hardware in top shape, ensuring seamless integration and performance within your ServiceNow environment. |
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| Patchs de l'environnement de la solution et mises à jour de sécurité | ||||
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Secure your ServiceNow platform with timely patches and updates, protecting your data and operations. |
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| Tarification fixe et basée sur les résultats | ||||
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Transparent, predictable pricing models focused on delivering results, so you get the most out of your ServiceNow investment. |
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| Assistance par téléphone et par courrier électronique | ||||
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Direct access to ServiceNow experts, ready to assist you with any questions or issues that may arise. |
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| Support du portail CSM de ServiceNow | ||||
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Leverage our expertise in ServiceNow CSM for improved customer service management and experiences. |
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| Support de chat pour Slack et Teams | ||||
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Quick, effective communication channels for real-time support and collaboration on your ServiceNow issues. |
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| Accords de niveau de service (SLA) | ||||
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Guaranteed service levels ensure your ServiceNow platform receives prompt, reliable attention and resolutions. |
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| Gestion des situations critiques | ||||
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Rapid response and resolution for urgent ServiceNow issues, minimizing downtime and operational disruptions. |
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| Environnement et examens opérationnels | ||||
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Regular assessments to optimize your ServiceNow environment, ensuring it evolves with your business needs. |
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| Orientations en matière de conseil et d'autorisation | ||||
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Expert advice on ServiceNow strategies, best practices, and licensing to enhance your platform’s value. |
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| ServiceNow ITSM | ||||
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Comprehensive support for IT Service Management, streamlining your IT services and support workflows. |
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| ServiceNow CSM | ||||
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Enhance your customer service capabilities with our expert support in ServiceNow Customer Service Management. |
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| ServiceNow IT Operations Management | ||||
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Optimize IT operations, automate workflows, and improve service availability with our ITOM support. |
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| ServiceNow IT Asset Management | ||||
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Gain visibility and control over your IT assets to reduce costs and compliance risks with our ITAM services. |
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| ServiceNow Strategic Portfolio Management | ||||
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Align your business and IT strategies, ensuring projects and investments deliver maximum value with SPM. |
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| Support multiplateforme et indépendant des fournisseurs | ||||
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Expertise across various platforms ensures your ServiceNow environment integrates smoothly with your tech stack. |
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| Gestionnaire de compte technique désigné (TAM) | ||||
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A dedicated TAM provides tailored support, ensuring your ServiceNow platform aligns with your business goals. |
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| Responsable de la réussite des clients (CSM) | ||||
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Your CSM champions your needs, helping maximize the benefits and ROI from your ServiceNow investment. |
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| Ingénieur système principal assigné L3 | ||||
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Access to top-tier engineering talent for complex ServiceNow customizations, integrations, and troubleshooting. |
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| Ingénieur système secondaire assigné L3 | ||||
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Additional engineering support ensures comprehensive technical expertise for your ServiceNow environment. |
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| Ressources d'ingénierie des systèmes mis en commun | ||||
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A broad pool of engineering resources available to address any technical challenge in your ServiceNow operations. |
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| Examens mensuels de l'environnement, de la santé et des opérations | ||||
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Stay on top of your ServiceNow environment’s health with regular reviews, ensuring ongoing optimization. |
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| Formation et éducation des utilisateurs | ||||
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Empower your team with training and resources to maximize their proficiency and effectiveness on the ServiceNow platform. |
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| Service Desk Integraion (SNOW) | ||||
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Seamless integration with your service desk, enhancing issue resolution and user satisfaction. |
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| Évaluations de sécurité | ||||
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Thorough security evaluations to identify and mitigate risks, protecting your ServiceNow environment and data. |
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| Renforcement du personnel sur place et à distance | ||||
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Flexible staffing solutions provide the expertise you need, when and where you need it, for your ServiceNow projects. |
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| Soutien sur place | ||||
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When remote support isn’t enough, our experts are available for on-site visits to address your ServiceNow needs directly. |
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| Intégrations personnalisées | ||||
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Tailored integrations crafted to ensure your ServiceNow platform works seamlessly with other business applications. |
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| ServiceNow as a Service (Tenant licensing included) | ||||
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Benefit from ServiceNow solutions with included tenant licensing, simplifying access to the platform’s capabilities. |
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| Apportez votre propre licence | ||||
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Flexibility to use your existing ServiceNow licenses with our managed services, optimizing your investment. |
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Explore the depth of our ServiceNow managed services, emphasizing proactive monitoring, strategic planning, and continuous optimization. Our commitment to excellence ensures your ServiceNow platform not only addresses current needs but is also poised for future challenges and opportunities, empowering your organization with unmatched operational efficiency.
Guarantee your ServiceNow operations are uninterrupted with our around-the-clock monitoring and support, ensuring issues are addressed immediately.
Leverage our expertise in creating custom integrations that expand ServiceNow’s capabilities, providing tailored solutions to meet your unique business requirements.
Stay ahead of security threats and compliance requirements with our dedicated support, keeping your ServiceNow environment secure and compliant.
Nos énoncés de travail décrivent les tâches spécifiques, les échéances et les produits livrables associés à chaque engagement de projet, garantissant une compréhension claire de la portée et de l'échéancier du projet. Grâce à son engagement en matière de sécurité et à son expertise dans la création d'espaces de travail numériques personnalisés pour les équipes, XenTegra est le partenaire idéal pour vous aider à rationaliser vos systèmes informatiques et à augmenter votre productivité. Faites confiance à notre équipe expérimentée pour vous aider à choisir la plateforme d'espace de travail adaptée à vos besoins, et simplifiez votre façon de travailler avec une solution personnalisée de XenTegra.
Get in touch with us today to learn how our managed services can revolutionize your ServiceNow platform. Fill out the form below to begin your journey toward operational excellence with ServiceNow.
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