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XenTegra Job Openings

CURRENT JOB OPENINGS:

LEVEL 1 SUPPORT ENGINEER


Role: Level I Support Engineer, (Charlotte/Huntersville, NC).

What We Are Looking For:

We are looking for a Support Engineer to help maintain and troubleshoot our rapidly expanding organization. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission-critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have an IT, computer systems engineering, or systems engineering and analysis background.

Position Summary:

XenTegra is seeking an engineer to provide fast and useful technical assistance with computer systems, and answer queries on basic technical issues while offering advice on solving them. The ideal engineer would possess a strong desire to grow their knowledge of digital workspace solutions, as well as the acumen to research and self-improve when facing new challenges. 

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. 

The goal is to create value for clients that will help preserve the company’s reputation and business.

 

Qualifications:

• Candidates need creativity to imagine innovative, effective new solutions and designs.
• Logic and reasoning are important when troubleshooting difficult issues.
• Candidates must be able to develop solutions to problems, as well as manage multiple issues at the same time.
• Understanding and appropriately responding to feedback is an important aspect of this position.
• Both oral and written communication skills are vital to relaying important information, training new staff members and communicating about solutions to complex problems.
• BS/MS degree in Computer Science, Engineering or a related subject
• Solid Cloud experience
• Experience with virtualization and containerization
• Experience with monitoring systems
• Experience with automation software

 

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance in-person, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

About XenTegra:

XenTegra is a global value-added reseller that enables its clients to deliver a simple, productive, and secure digital workspace, enabling users to work anytime, from anywhere, on any networks, on any device! We provide resources for a wide array of end-user computing projects as well as offer managed services, ongoing support, and product maintenance for new and established XenTegra clients. XenTegra partners with clients who have an investment in end-user computing solutions and are looking to get the most out of their product investments. Our close-knit partnership with Citrix, VMware, and Microsoft ensures that every XenTegra client is getting the most out of their software product investments.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

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