Managed Services
Parallels Managed Services
Unlock the Power of Virtual Desktops with Ease
Managed Services
Unlock the Power of Virtual Desktops with Ease
Our Parallels Managed Services are designed to take the complexity out of desktop and application delivery. From deployment and configuration to monitoring and maintenance, we ensure your Parallels Remote Application Server (RAS) or Desktop-as-a-Service solution runs seamlessly, so your team can focus on productivity, not IT firefighting.
We don’t just manage your Parallels environment, we help you get the most out of it.
We offer up to 24x7x365 support ensuring any issues are handled quickly, reducing downtime and giving you peace of mind.
Through proactive monitoring and custom reporting, we fine-tune your Parallels deployment for maximum performance and minimal disruption.
Get more than just support, we provide guidance on licensing, updates, integrations, and scalability to ensure your Parallels investment grows with your business.
Our flexible service plans cover everything from remote monitoring to hands-on administration. Whether you’re just starting out with Parallels or scaling across your enterprise, we have the right level of support.
License guidance and renewal assistance
Configuration and best practice recommendations
Escalation support with Level 1 resources
Everything in Support, plus:
Elevated Level 2/3 engineering support
System integration and infrastructure guidance
Advanced troubleshooting and optimization
Everything in Premium Support, plus:
24x7x365 NOC and system monitoring
Full system management, configuration, and architecture oversight
Complimentary solutions for DR and security
Tailored services built around your environment
Combine elements from any tier
Add-on options like:
On-site assistance
Compliance and security audits
Advanced automation and reporting
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Our team is ready to help you simplify VDI management and drive greater value from Parallels. Fill out the form below and we’ll schedule a no-obligation consultation.
| Support | Premium Support | Managed | Custom | |
|---|---|---|---|---|
| Fixed Pricing and Outcome Based | ||||
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Enjoy transparent Fixed Pricing and Outcome-Based services, ensuring you receive value without unexpected costs. |
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| Advisory and Licensing Guidance | ||||
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| Assigned Customer Success Manager (CSM) | ||||
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Partner with an Assigned Customer Success Manager (CSM) dedicated to maximizing your investment and ensuring your success. |
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| Phone and Email Support | ||||
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Get direct access to expert assistance with our Phone and Email Support, ready to resolve your queries swiftly. |
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| Assigned Primary Systems Engineer L3 | ||||
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Benefit from an Assigned Primary Systems Engineer L3 for expert technical support and system optimization strategies. |
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| Service Level Agreements (SLAs) | ||||
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Our Service Level Agreements (SLAs) guarantee timely and effective responses to your service needs, ensuring reliability. |
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| Microsoft OS/IAM Active Directory/AAD/AAA | ||||
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Expert management and support for Microsoft OS/IAM Active Directory/AAD/AAA, ensuring secure and efficient identity management. |
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| Assigned Technical Account Manager (TAM) | ||||
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Your Assigned Technical Account Manager (TAM) offers personalized support and strategic guidance for your IT roadmap. |
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| User Training and Education | ||||
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Empower your team with User Training and Education, enhancing skills and proficiency with your IT systems and tools. |
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| Backup and Disaster Recovery Planning | ||||
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Robust Backup and Disaster Recovery Planning to protect your data and ensure business continuity under any circumstances. |
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| Application Packaging Services | ||||
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Tailored Application Packaging Services to streamline deployment and ensure compatibility across your IT environment. |
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| Deployment and Migration Assistance | ||||
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Smooth transitions with our Deployment and Migration Assistance, ensuring minimal disruption and optimal setup. |
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| Pooled Systems Enginering Resources | ||||
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Access a pool of Systems Engineering Resources for scalable support and specialized expertise when you need it. |
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| Management, Administration, and Maintenance | ||||
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Comprehensive Management, Administration, and Maintenance services tailored to ensure your IT infrastructure performs at its best. |
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| Critical Situation Management | ||||
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Expert Critical Situation Management to swiftly address and resolve urgent issues, minimizing impact on your operations. |
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| Custom Integrations | ||||
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Tailor your IT environment with Custom Integrations, enhancing functionality and interoperability across your systems. |
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| Security Assessments | ||||
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Comprehensive Security Assessments to identify vulnerabilities and implement robust security measures for your IT environment. |
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| Environment & Operational Reviews | ||||
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Comprehensive Environment & Operational Reviews to evaluate and enhance your IT operations for maximum efficiency. |
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| Assigned Secondary Systems Engineer L3 | ||||
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Additional support from an Assigned Secondary Systems Engineer L3 ensures comprehensive coverage and expertise. |
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| Endpoint Management | ||||
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Thorough Endpoint Management services to manage, secure, and optimize your device fleet for enhanced productivity. |
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| Windows Server Management (outside of Citrix) | ||||
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Dedicated Windows Server Management services, extending beyond Citrix environments for comprehensive system care. |
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| Monthly Environment Health & Operational Reviews | ||||
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Stay informed with Monthly Environment Health & Operational Reviews for ongoing insights and improvement strategies. |
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| Server and Hypervisor Management (VMware/Azure/AWS/AHV/Citrix HV) | ||||
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Comprehensive Server and Hypervisor Management across platforms (VMware/Azure/AWS/AHV/Citrix HV) for optimal performance. |
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| Health Checks | ||||
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Regular Health Checks to assess and ensure the optimal performance of your IT environment, preventing issues before they arise. |
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| Endpoint OS and Application Patching | ||||
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Keep your systems secure with our Endpoint OS and Application Patching services, addressing vulnerabilities promptly. |
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| Remote 24x7x365 Coverage | ||||
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Experience uninterrupted support with our Remote 24x7x365 Coverage, ensuring your operations are always up and running. |
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| Slack and Teams Chat Support | ||||
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Benefit from instant communication and support through Slack and Teams Chat Support, facilitating quick resolutions. |
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| Proactive NOC Solution Monitoring and Preventative care | ||||
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Stay ahead of issues with our Proactive NOC Solution Monitoring and Preventative Care, keeping your systems optimized and secure. |
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| Custom Dashboards and Reports | ||||
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Gain insightful Custom Dashboards and Reports for a transparent view into your system’s performance and health. |
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| Device Maintenance, update inventory, Optimizations | ||||
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Ensure peak performance through Device Maintenance, timely updates, inventory management, and system optimizations. |
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| Solution Environment patches and Security Updates | ||||
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Stay protected with Solution Environment patches and Security Updates, safeguarding your systems against emerging threats. |
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| Bring Your Own License | ||||
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Parallels Remote Application Server (RAS) is a simplified, cost-effective solution to deliver apps and desktops to any device with easy setup and management.
Absolutely. We offer complete deployment and migration support to ensure a smooth transition.
Our clients span industries like education, healthcare, finance, and government, anywhere that secure, remote access to desktops and apps is critical to operations.
We provide more than just support—we architect and operate a resilient Parallels environment designed for scale, compliance, and performance. Our services include:
Parallels RAS Infrastructure Design & Tuning
Azure, AWS, or Private Cloud Integration
Microsoft AD, AAD, MFA, and IAM management
Image optimization and application layering
Licensing advisory for Parallels and Microsoft
Ongoing compliance and security audits
Full integration with ServiceNow or existing ITSM tools
Onsite and remote staff augmentation as needed
Let XenTegra handle the backend so you can deliver secure, high-performance access to your users—wherever they are.
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