{"id":719186,"date":"2025-11-05T14:36:43","date_gmt":"2025-11-05T19:36:43","guid":{"rendered":"https:\/\/xentegra.com\/resources\/52-servicenow-named-a-leader-in-business-orchestration-automation-technologies\/"},"modified":"2026-03-18T13:19:15","modified_gmt":"2026-03-18T17:19:15","slug":"52-servicenow-named-a-leader-in-business-orchestration-automation-technologies","status":"publish","type":"post","link":"https:\/\/xentegra.com\/hi\/resources\/52-servicenow-named-a-leader-in-business-orchestration-automation-technologies\/","title":{"rendered":"52: ServiceNow Named a Leader in Business Orchestration Automation Technologies"},"content":{"rendered":"<p><iframe loading=\"lazy\" style=\"width: 100%; height: 200px;\" src=\"https:\/\/www.buzzsprout.com\/1759550\/episodes\/18139895-servicenow-named-a-leader-in-business-orchestration-automation-technologies?iframe=true\" width=\"100%\" height=\"200\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<p>\u0907\u0938 \u090f\u092a\u093f\u0938\u094b\u0921 \u092e\u0947\u0902 <em>ServiceNow \u0915\u0947 \u0938\u093e\u0925 \u0938\u092e\u0928\u094d\u0935\u092f\u0928<\/em>, host <b>\u092b\u094d\u0930\u0947\u0921 \u0930\u0947\u0928\u0949\u0932\u094d\u0921\u094d\u0938<\/b> \u0914\u0930 <b>Kristin McDonald<\/b> dive into Gartner\u2019s latest recognition of ServiceNow as a <b>Leader in Business Orchestration Automation Technologies (BOAT)<\/b>. They explore how ServiceNow\u2019s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today\u2019s powerful, interconnected platform.<\/p>\n<p>Fred and Kristin discuss the growing role of <b>\u090f\u0906\u0908 \u090f\u091c\u0947\u0902\u091f<\/b>, the impact of <b>workflow data fabric<\/b> \u0914\u0930 <b>zero-copy connectors<\/b>, and how organizations can leverage ServiceNow\u2019s platform to break down silos, streamline business processes, and achieve meaningful outcomes.<\/p>\n<p>Tune in to hear how ServiceNow continues to shape the future of business automation and what lies ahead for organizations embracing AI and orchestration-driven transformation.<\/p>\n<div class=\"transcript\">\n<p><!--block-->\u0935\u0947\u092c\u0935\u0940\u091f\u0940\u091f\u0940<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/7-0<br \/>\n00:00:04.327 &#8211;&gt; 00:00:08.560<br \/>\n&lt;v Fred Reynolds&gt;OK. All right.<br \/>\nWelcome everybody to today&#8217;s sinking with&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/7-1<br \/>\n00:00:08.560 &#8211;&gt; 00:00:13.683<br \/>\n&lt;v Fred Reynolds&gt;ServiceNow podcast. This is, I guess,<br \/>\nepisode #53. So with me today,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/7-2<br \/>\n00:00:13.683 &#8211;&gt; 00:00:17.767<br \/>\n&lt;v Fred Reynolds&gt;I have Kristen McDonald.<br \/>\nHow you doing today, Kristen?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/5-0<br \/>\n00:00:16.527 &#8211;&gt; 00:00:16.647<br \/>\nOK.<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/6-0<br \/>\n00:00:17.767 &#8211;&gt; 00:00:19.287<br \/>\n&lt;v Kristin McDonald&gt;Great, how are you doing?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/9-0<br \/>\n00:00:18.847 &#8211;&gt; 00:00:22.698<br \/>\n&lt;v Fred Reynolds&gt;Very good. And I am Fred Reynolds,<br \/>\nyour host in lieu of Andy Whiteside.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/9-1<br \/>\n00:00:22.698 &#8211;&gt; 00:00:26.869<br \/>\n&lt;v Fred Reynolds&gt;So we&#8217;re doing a couple without Andy.<br \/>\nHopefully he&#8217;ll be able to join us from&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/9-2<br \/>\n00:00:26.869 &#8211;&gt; 00:00:30.880<br \/>\n&lt;v Fred Reynolds&gt;time to time. But I am Fred Reynolds,<br \/>\nour President of Modern Apps here at&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/9-3<br \/>\n00:00:30.880 &#8211;&gt; 00:00:33.233<br \/>\n&lt;v Fred Reynolds&gt;Zintegra,<br \/>\nwhere we really focus strongly on&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/9-4<br \/>\n00:00:33.233 &#8211;&gt; 00:00:36.977<br \/>\n&lt;v Fred Reynolds&gt;ServiceNow and all things ServiceNow.<br \/>\nChris is one of our architects,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/9-5<br \/>\n00:00:36.977 &#8211;&gt; 00:00:38.367<br \/>\n&lt;v Fred Reynolds&gt;senior solution architect.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-0<br \/>\n00:00:38.647 &#8211;&gt; 00:00:42.565<br \/>\n&lt;v Fred Reynolds&gt;Been with us for a long time now and<br \/>\nKristin and I have worked together for&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-1<br \/>\n00:00:42.565 &#8211;&gt; 00:00:44.884<br \/>\n&lt;v Fred Reynolds&gt;over a decade.<br \/>\nIf you listen to our podcast,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-2<br \/>\n00:00:44.884 &#8211;&gt; 00:00:47.410<br \/>\n&lt;v Fred Reynolds&gt;you know that. So today another one.<br \/>\nSo Kristin,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-3<br \/>\n00:00:47.410 &#8211;&gt; 00:00:50.194<br \/>\n&lt;v Fred Reynolds&gt;I think we&#8217;ve done a couple of podcasts<br \/>\non, you know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-4<br \/>\n00:00:50.194 &#8211;&gt; 00:00:54.318<br \/>\n&lt;v Fred Reynolds&gt;Gartner&#8217;s Magic Corners and it&#8217;s really<br \/>\nneat to kind of see we keep doing these&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-5<br \/>\n00:00:54.318 &#8211;&gt; 00:00:58.184<br \/>\n&lt;v Fred Reynolds&gt;and it&#8217;s just different areas and<br \/>\nServiceNow keeps popping in those not in&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/10-6<br \/>\n00:00:58.184 &#8211;&gt; 00:00:58.287<br \/>\n&lt;v Fred Reynolds&gt;a.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/12-0<br \/>\n00:00:58.287 &#8211;&gt; 00:01:01.208<br \/>\n&lt;v Fred Reynolds&gt;Corner but in a box but in the leader<br \/>\npart.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/12-1<br \/>\n00:01:01.208 &#8211;&gt; 00:01:06.719<br \/>\n&lt;v Fred Reynolds&gt;So today our podcast is going to be on an<br \/>\narticle named ServiceNow Name Leader and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/11-0<br \/>\n00:01:01.567 &#8211;&gt; 00:01:02.847<br \/>\n&lt;v Kristin McDonald&gt;Mhm.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/12-2<br \/>\n00:01:06.719 &#8211;&gt; 00:01:11.565<br \/>\n&lt;v Fred Reynolds&gt;Leader by Gartner in the Business<br \/>\nOrchestration Automation Technologies.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/12-3<br \/>\n00:01:11.565 &#8211;&gt; 00:01:14.287<br \/>\n&lt;v Fred Reynolds&gt;Acronym is BOAT and it&#8217;s by a Shar Patel.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/13-0<br \/>\n00:01:14.687 &#8211;&gt; 00:01:18.506<br \/>\n&lt;v Fred Reynolds&gt;October 28th of this year 2025.<br \/>\nSo Kristin,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/13-1<br \/>\n00:01:18.506 &#8211;&gt; 00:01:23.367<br \/>\n&lt;v Fred Reynolds&gt;why is this article relevant for us to do<br \/>\na podcast on?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/14-0<br \/>\n00:01:23.047 &#8211;&gt; 00:01:27.679<br \/>\n&lt;v Kristin McDonald&gt;Well, I think like you said,<br \/>\nwe&#8217;ve been seeing ServiceNow kind of pop&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/14-1<br \/>\n00:01:27.679 &#8211;&gt; 00:01:32.641<br \/>\n&lt;v Kristin McDonald&gt;up in that leader quadrant in a few<br \/>\ndifferent areas over the years and and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/14-2<br \/>\n00:01:32.641 &#8211;&gt; 00:01:36.611<br \/>\n&lt;v Kristin McDonald&gt;this is a new one.<br \/>\nSo fairly recent coming out from Gartner&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/14-3<br \/>\n00:01:36.611 &#8211;&gt; 00:01:40.647<br \/>\n&lt;v Kristin McDonald&gt;and it really speaks to the platform<br \/>\nbenefits of ServiceNow.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/15-0<br \/>\n00:01:40.767 &#8211;&gt; 00:01:40.967<br \/>\n&lt;v Kristin McDonald&gt;Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-0<br \/>\n00:01:41.167 &#8211;&gt; 00:01:45.239<br \/>\n&lt;v Fred Reynolds&gt;Yeah, perfect. I love that. You know,<br \/>\nit&#8217;s funny when I see that and being in&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-1<br \/>\n00:01:45.239 &#8211;&gt; 00:01:47.746<br \/>\n&lt;v Fred Reynolds&gt;there,<br \/>\nit&#8217;s no surprise to me it was in the top&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-2<br \/>\n00:01:47.746 &#8211;&gt; 00:01:50.199<br \/>\n&lt;v Fred Reynolds&gt;right corner of that quadrant because,<br \/>\nI mean,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-3<br \/>\n00:01:50.199 &#8211;&gt; 00:01:53.750<br \/>\n&lt;v Fred Reynolds&gt;it&#8217;s basically what the platform was<br \/>\nbuilt for. It&#8217;s kind of funny,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-4<br \/>\n00:01:53.750 &#8211;&gt; 00:01:57.196<br \/>\n&lt;v Fred Reynolds&gt;I think somewhere this article will speak<br \/>\nto it. I mean, this is,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-5<br \/>\n00:01:57.196 &#8211;&gt; 00:02:00.433<br \/>\n&lt;v Fred Reynolds&gt;this is why ServiceNow,<br \/>\nthe vision that ServiceNow had was to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/16-6<br \/>\n00:02:00.433 &#8211;&gt; 00:02:01.007<br \/>\n&lt;v Fred Reynolds&gt;build this.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/18-0<br \/>\n00:02:01.007 &#8211;&gt; 00:02:04.695<br \/>\n&lt;v Fred Reynolds&gt;Orchestration engine. So well,<br \/>\nwhy don&#8217;t we jump right into it?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/18-1<br \/>\n00:02:04.695 &#8211;&gt; 00:02:07.808<br \/>\n&lt;v Fred Reynolds&gt;So it says why is ServiceNow built for<br \/>\nboth? Kristin,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/18-2<br \/>\n00:02:07.808 &#8211;&gt; 00:02:09.767<br \/>\n&lt;v Fred Reynolds&gt;can you tell me a little bit more?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/17-0<br \/>\n00:02:08.047 &#8211;&gt; 00:02:08.607<br \/>\n&lt;v Kristin McDonald&gt;Mhm.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/21-0<br \/>\n00:02:10.607 &#8211;&gt; 00:02:14.353<br \/>\n&lt;v Kristin McDonald&gt;Yep. So as you mentioned,<br \/>\nthey&#8217;ve got the orchestration engine kind&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/21-1<br \/>\n00:02:14.353 &#8211;&gt; 00:02:17.162<br \/>\n&lt;v Kristin McDonald&gt;of underlying everything,<br \/>\nunderpinning everything.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/21-2<br \/>\n00:02:17.162 &#8211;&gt; 00:02:19.751<br \/>\n&lt;v Kristin McDonald&gt;Even from day one,<br \/>\nwe had the workflow engine,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/21-3<br \/>\n00:02:19.751 &#8211;&gt; 00:02:22.615<br \/>\n&lt;v Kristin McDonald&gt;which of course has been replaced by Flow<br \/>\nDesigner.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/21-4<br \/>\n00:02:22.615 &#8211;&gt; 00:02:26.306<br \/>\n&lt;v Kristin McDonald&gt;But ServiceNow has of course been<br \/>\nbuilding on top of the platform,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/21-5<br \/>\n00:02:26.306 &#8211;&gt; 00:02:30.327<br \/>\n&lt;v Kristin McDonald&gt;adding new features and functionality.<br \/>\nSo several years back we saw RPA.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/22-0<br \/>\n00:02:30.567 &#8211;&gt; 00:02:33.757<br \/>\n&lt;v Kristin McDonald&gt;Into play.<br \/>\nSo now we&#8217;ve got the workflow engine,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/22-1<br \/>\n00:02:33.757 &#8211;&gt; 00:02:37.858<br \/>\n&lt;v Kristin McDonald&gt;we&#8217;ve got notifications coming out of<br \/>\nServiceNow integrations,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/22-2<br \/>\n00:02:37.858 &#8211;&gt; 00:02:42.089<br \/>\n&lt;v Kristin McDonald&gt;we&#8217;ve got the RPA piece.<br \/>\nNow we&#8217;ve got AI agents on the platform&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/22-3<br \/>\n00:02:42.089 &#8211;&gt; 00:02:46.256<br \/>\n&lt;v Kristin McDonald&gt;and even remote data access which we did<br \/>\nnot fully have before.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/22-4<br \/>\n00:02:46.256 &#8211;&gt; 00:02:50.487<br \/>\n&lt;v Kristin McDonald&gt;So they just continue to build out this<br \/>\norchestration layer and.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/23-0<br \/>\n00:02:50.647 &#8211;&gt; 00:02:53.691<br \/>\n&lt;v Kristin McDonald&gt;Orchestration engine and it really is<br \/>\nlike you said,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/23-1<br \/>\n00:02:53.691 &#8211;&gt; 00:02:58.400<br \/>\n&lt;v Kristin McDonald&gt;one of their key driving patterns on the<br \/>\nplatform, what they&#8217;re building towards,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/23-2<br \/>\n00:02:58.400 &#8211;&gt; 00:02:58.687<br \/>\n&lt;v Kristin McDonald&gt;yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/24-0<br \/>\n00:02:59.087 &#8211;&gt; 00:03:02.314<br \/>\n&lt;v Fred Reynolds&gt;Yeah. If we go back to,<br \/>\nlet&#8217;s go 12 years ago, we were looking at,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/24-1<br \/>\n00:03:02.314 &#8211;&gt; 00:03:05.926<br \/>\n&lt;v Fred Reynolds&gt;you know we were using another platform<br \/>\nto try to do some orchestration to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/24-2<br \/>\n00:03:05.926 &#8211;&gt; 00:03:08.094<br \/>\n&lt;v Fred Reynolds&gt;automation.<br \/>\nIt was really just falling flat.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/24-3<br \/>\n00:03:08.094 &#8211;&gt; 00:03:11.947<br \/>\n&lt;v Fred Reynolds&gt;A lot of that had to do with the with the<br \/>\ndata that was driven in the back end.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/24-4<br \/>\n00:03:11.947 &#8211;&gt; 00:03:15.944<br \/>\n&lt;v Fred Reynolds&gt;So I mean it&#8217;s it was important for us to<br \/>\nmake sure we have good foundational data&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/24-5<br \/>\n00:03:15.944 &#8211;&gt; 00:03:17.967<br \/>\n&lt;v Fred Reynolds&gt;in the in the CMDB of ServiceNow did that.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/25-0<br \/>\n00:03:19.087 &#8211;&gt; 00:03:23.322<br \/>\n&lt;v Fred Reynolds&gt;For us and then it really we&#8217;re able to<br \/>\nbuild a lot more off that orchestration.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/25-1<br \/>\n00:03:23.322 &#8211;&gt; 00:03:27.505<br \/>\n&lt;v Fred Reynolds&gt;So it&#8217;s not really maybe in here so much,<br \/>\nbut it talks about the unification of&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/25-2<br \/>\n00:03:27.505 &#8211;&gt; 00:03:30.485<br \/>\n&lt;v Fred Reynolds&gt;data and the workflows and then the<br \/>\nmeaningful outcomes.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/25-3<br \/>\n00:03:30.485 &#8211;&gt; 00:03:34.668<br \/>\n&lt;v Fred Reynolds&gt;So I&#8217;m gonna kind of pick on those two<br \/>\npieces and talk from experience and also&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/25-4<br \/>\n00:03:34.668 &#8211;&gt; 00:03:38.589<br \/>\n&lt;v Fred Reynolds&gt;experience that we&#8217;ve seen with the<br \/>\ncustomers we&#8217;re working for today that&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/25-5<br \/>\n00:03:38.589 &#8211;&gt; 00:03:39.007<br \/>\n&lt;v Fred Reynolds&gt;unified.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-0<br \/>\n00:03:39.167 &#8211;&gt; 00:03:43.171<br \/>\n&lt;v Fred Reynolds&gt;It really matters because a long time ago<br \/>\nwhen they were building out a lot of what&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-1<br \/>\n00:03:43.171 &#8211;&gt; 00:03:45.793<br \/>\n&lt;v Fred Reynolds&gt;ServiceNow is,<br \/>\nthey didn&#8217;t have the other applications&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-2<br \/>\n00:03:45.793 &#8211;&gt; 00:03:48.414<br \/>\n&lt;v Fred Reynolds&gt;in place, right?<br \/>\nWe had the freedom to go build those.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-3<br \/>\n00:03:48.414 &#8211;&gt; 00:03:50.798<br \/>\n&lt;v Fred Reynolds&gt;And I think you and I, you know, well,<br \/>\nI say you,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-4<br \/>\n00:03:50.798 &#8211;&gt; 00:03:53.514<br \/>\n&lt;v Fred Reynolds&gt;I mean maybe with the ideas you actually<br \/>\nbuilding there,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-5<br \/>\n00:03:53.514 &#8211;&gt; 00:03:56.946<br \/>\n&lt;v Fred Reynolds&gt;but you and the likes of Becky and others<br \/>\nwent and actually built these&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/26-0<br \/>\n00:03:56.807 &#8211;&gt; 00:03:57.327<br \/>\n&lt;v Kristin McDonald&gt;Mhm.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/27-6<br \/>\n00:03:56.946 &#8211;&gt; 00:03:58.567<br \/>\n&lt;v Fred Reynolds&gt;applications of ServiceNow in the.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/28-0<br \/>\n00:03:58.687 &#8211;&gt; 00:04:00.933<br \/>\n&lt;v Fred Reynolds&gt;Areas that weren&#8217;t there yet to to<br \/>\ncapture that data.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/28-1<br \/>\n00:04:00.933 &#8211;&gt; 00:04:04.301<br \/>\n&lt;v Fred Reynolds&gt;And I remember having a conversation a<br \/>\nfew years ago about remote tables and how&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/28-2<br \/>\n00:04:04.301 &#8211;&gt; 00:04:06.464<br \/>\n&lt;v Fred Reynolds&gt;we could bring information in for a<br \/>\nperiod of time.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/28-3<br \/>\n00:04:06.464 &#8211;&gt; 00:04:09.167<br \/>\n&lt;v Fred Reynolds&gt;Is that does that still exist by the way,<br \/>\njust for my knowledge?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/30-0<br \/>\n00:04:08.607 &#8211;&gt; 00:04:11.862<br \/>\n&lt;v Kristin McDonald&gt;Yeah,<br \/>\nso actually remote tables still exist,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/30-1<br \/>\n00:04:11.862 &#8211;&gt; 00:04:15.407<br \/>\n&lt;v Kristin McDonald&gt;but workflow data fabric actually extends<br \/>\nit so.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/29-0<br \/>\n00:04:14.647 &#8211;&gt; 00:04:14.887<br \/>\n&lt;v Fred Reynolds&gt;Call.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/31-0<br \/>\n00:04:16.487 &#8211;&gt; 00:04:21.203<br \/>\n&lt;v Kristin McDonald&gt;Workflow Data Fabric can actually go out<br \/>\nnow if you have the right license,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/31-1<br \/>\n00:04:21.203 &#8211;&gt; 00:04:25.547<br \/>\n&lt;v Kristin McDonald&gt;which we can help you with.<br \/>\nIt can actually go out and reference data&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/31-2<br \/>\n00:04:25.547 &#8211;&gt; 00:04:30.822<br \/>\n&lt;v Kristin McDonald&gt;that is in other platforms, other systems,<br \/>\nother solutions without having to draw it&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/31-3<br \/>\n00:04:30.822 &#8211;&gt; 00:04:34.235<br \/>\n&lt;v Kristin McDonald&gt;into ServiceNow.<br \/>\nIt&#8217;s called a zero copy connector and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/31-4<br \/>\n00:04:34.235 &#8211;&gt; 00:04:36.407<br \/>\n&lt;v Kristin McDonald&gt;it&#8217;s actually a fairly new feature.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/32-0<br \/>\n00:04:36.487 &#8211;&gt; 00:04:38.607<br \/>\n&lt;v Kristin McDonald&gt;functionality in ServiceNow. Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/34-0<br \/>\n00:04:37.647 &#8211;&gt; 00:04:39.960<br \/>\n&lt;v Fred Reynolds&gt;Well,<br \/>\ngood that I spun it up because that was&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/34-1<br \/>\n00:04:39.960 &#8211;&gt; 00:04:44.033<br \/>\n&lt;v Fred Reynolds&gt;really incredibly important for what we<br \/>\nwere doing because we really were trying&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/33-0<br \/>\n00:04:41.327 &#8211;&gt; 00:04:41.447<br \/>\n&lt;v Kristin McDonald&gt;OK.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/34-2<br \/>\n00:04:44.033 &#8211;&gt; 00:04:48.056<br \/>\n&lt;v Fred Reynolds&gt;to do what the concept is here is using a<br \/>\nServiceNow as that boat, if you will,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/34-3<br \/>\n00:04:48.056 &#8211;&gt; 00:04:50.469<br \/>\n&lt;v Fred Reynolds&gt;right,<br \/>\nthe basis of all of our orchestration to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/34-4<br \/>\n00:04:50.469 &#8211;&gt; 00:04:54.240<br \/>\n&lt;v Fred Reynolds&gt;to go out and get all of our event.<br \/>\nIt was really around event management,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/34-5<br \/>\n00:04:54.240 &#8211;&gt; 00:04:57.207<br \/>\n&lt;v Fred Reynolds&gt;obviously our alarms,<br \/>\nour screen scrapes are this or that.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/35-0<br \/>\n00:04:57.407 &#8211;&gt; 00:05:01.997<br \/>\n&lt;v Fred Reynolds&gt;Any monitoring tools that we would use it<br \/>\nto do our business and then also as it&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/35-1<br \/>\n00:05:01.997 &#8211;&gt; 00:05:05.624<br \/>\n&lt;v Fred Reynolds&gt;flowed out to other areas,<br \/>\nyou know for the business processes,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/35-2<br \/>\n00:05:05.624 &#8211;&gt; 00:05:10.157<br \/>\n&lt;v Fred Reynolds&gt;you know for financials, all that stuff.<br \/>\nSo it was really an important piece of&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/35-3<br \/>\n00:05:10.157 &#8211;&gt; 00:05:14.010<br \/>\n&lt;v Fred Reynolds&gt;what we did of using that data,<br \/>\nmaking sure that data was accurate,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/35-4<br \/>\n00:05:14.010 &#8211;&gt; 00:05:17.127<br \/>\n&lt;v Fred Reynolds&gt;building workflows around that and I<br \/>\nthink that&#8217;s how.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/36-0<br \/>\n00:05:17.247 &#8211;&gt; 00:05:21.452<br \/>\n&lt;v Fred Reynolds&gt;We got to the the meaningful business<br \/>\noutcomes and it lists some here,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/36-1<br \/>\n00:05:21.452 &#8211;&gt; 00:05:25.775<br \/>\n&lt;v Fred Reynolds&gt;but from my personal experience,<br \/>\nI mean we&#8217;ve talked about it before and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/36-2<br \/>\n00:05:25.775 &#8211;&gt; 00:05:30.039<br \/>\n&lt;v Fred Reynolds&gt;when we took millions of alarms and and<br \/>\nalerts and and events and sorry&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/36-3<br \/>\n00:05:30.039 &#8211;&gt; 00:05:34.955<br \/>\n&lt;v Fred Reynolds&gt;incidences and really used a lot of this<br \/>\norchestration in and out of ServiceNow to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/36-4<br \/>\n00:05:34.955 &#8211;&gt; 00:05:37.087<br \/>\n&lt;v Fred Reynolds&gt;remediate and fix things and get it.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/37-0<br \/>\n00:05:37.087 &#8211;&gt; 00:05:40.099<br \/>\n&lt;v Fred Reynolds&gt;Get it down to where it&#8217;s just you know<br \/>\nsomething that we can actually&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/37-1<br \/>\n00:05:40.099 &#8211;&gt; 00:05:43.409<br \/>\n&lt;v Fred Reynolds&gt;operationalize around the number of<br \/>\ninstances we can handle whenever we were.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/37-2<br \/>\n00:05:43.409 &#8211;&gt; 00:05:46.633<br \/>\n&lt;v Fred Reynolds&gt;So that&#8217;s where I really see that you<br \/>\nknow was this is this thing built for&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/37-3<br \/>\n00:05:46.633 &#8211;&gt; 00:05:48.585<br \/>\n&lt;v Fred Reynolds&gt;that.<br \/>\nIt was built for this purposely built I&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/37-4<br \/>\n00:05:48.585 &#8211;&gt; 00:05:52.021<br \/>\n&lt;v Fred Reynolds&gt;think many years ago and now 12 years<br \/>\nlater we&#8217;re still seeing it very relevant.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/37-5<br \/>\n00:05:52.021 &#8211;&gt; 00:05:54.567<br \/>\n&lt;v Fred Reynolds&gt;A recent customer we&#8217;re working with are<br \/>\njust getting into.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/38-0<br \/>\n00:05:56.207 &#8211;&gt; 00:05:59.803<br \/>\n&lt;v Fred Reynolds&gt;Building out business services and<br \/>\nbuilding out some of these things.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/38-1<br \/>\n00:05:59.803 &#8211;&gt; 00:06:04.067<br \/>\n&lt;v Fred Reynolds&gt;So it&#8217;s there&#8217;s still a lot of work that<br \/>\na lot of companies have to do to do this.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/38-2<br \/>\n00:06:04.067 &#8211;&gt; 00:06:06.481<br \/>\n&lt;v Fred Reynolds&gt;So as Kristin said,<br \/>\nI mean this is what we do.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/38-3<br \/>\n00:06:06.481 &#8211;&gt; 00:06:10.745<br \/>\n&lt;v Fred Reynolds&gt;It&#8217;s probably the basics of how we got,<br \/>\nI got started in the ServiceNow Kristin&#8217;s,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/38-4<br \/>\n00:06:10.745 &#8211;&gt; 00:06:11.207<br \/>\n&lt;v Fred Reynolds&gt;you know.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-0<br \/>\n00:06:11.247 &#8211;&gt; 00:06:13.943<br \/>\n&lt;v Fred Reynolds&gt;Way past all of that,<br \/>\nshe&#8217;s built many more things.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-1<br \/>\n00:06:13.943 &#8211;&gt; 00:06:16.949<br \/>\n&lt;v Fred Reynolds&gt;But if you need help in that area,<br \/>\nthis is a strong suit,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/39-0<br \/>\n00:06:14.247 &#8211;&gt; 00:06:14.407<br \/>\n&lt;v Kristin McDonald&gt;8.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-2<br \/>\n00:06:16.949 &#8211;&gt; 00:06:19.593<br \/>\n&lt;v Fred Reynolds&gt;strong place for what our practice can do<br \/>\nfor you.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-3<br \/>\n00:06:19.593 &#8211;&gt; 00:06:22.963<br \/>\n&lt;v Fred Reynolds&gt;But now moving into some newer<br \/>\ntechnologies, which is, you know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-4<br \/>\n00:06:22.963 &#8211;&gt; 00:06:26.332<br \/>\n&lt;v Fred Reynolds&gt;obviously the focal point a lot of people<br \/>\nwere talking about it.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-5<br \/>\n00:06:26.332 &#8211;&gt; 00:06:30.428<br \/>\n&lt;v Fred Reynolds&gt;Last call was just all they were just<br \/>\ntalking about how everybody wants to get&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/41-6<br \/>\n00:06:30.428 &#8211;&gt; 00:06:30.687<br \/>\n&lt;v Fred Reynolds&gt;into.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/42-0<br \/>\n00:06:30.767 &#8211;&gt; 00:06:32.720<br \/>\n&lt;v Fred Reynolds&gt;AI,<br \/>\nthey&#8217;re even talking about we want to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/40-0<br \/>\n00:06:32.007 &#8211;&gt; 00:06:32.647<br \/>\n&lt;v Kristin McDonald&gt;No.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/42-1<br \/>\n00:06:32.720 &#8211;&gt; 00:06:36.207<br \/>\n&lt;v Fred Reynolds&gt;start getting into this and they&#8217;ve<br \/>\ntalked about it for a year, maybe two,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/42-2<br \/>\n00:06:36.207 &#8211;&gt; 00:06:38.485<br \/>\n&lt;v Fred Reynolds&gt;and now starting to see how they want to<br \/>\nuse it.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/42-3<br \/>\n00:06:38.485 &#8211;&gt; 00:06:41.647<br \/>\n&lt;v Fred Reynolds&gt;So tell me about why AI agents belong in<br \/>\nthe boat platform as well.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-0<br \/>\n00:06:42.607 &#8211;&gt; 00:06:45.473<br \/>\n&lt;v Kristin McDonald&gt;Oh, sure. Well,<br \/>\nit&#8217;s part of the orchestration, right?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-1<br \/>\n00:06:45.473 &#8211;&gt; 00:06:47.818<br \/>\n&lt;v Kristin McDonald&gt;So you&#8217;ve got automation and you&#8217;ve got A<br \/>\nI.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-2<br \/>\n00:06:47.818 &#8211;&gt; 00:06:50.111<br \/>\n&lt;v Kristin McDonald&gt;A I doesn&#8217;t necessarily replace<br \/>\nautomation.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-3<br \/>\n00:06:50.111 &#8211;&gt; 00:06:52.820<br \/>\n&lt;v Kristin McDonald&gt;We talk about this with our customers all<br \/>\nthe time.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-4<br \/>\n00:06:52.820 &#8211;&gt; 00:06:56.259<br \/>\n&lt;v Kristin McDonald&gt;You want to make sure your use case is a<br \/>\nproper use case for A I.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-5<br \/>\n00:06:56.259 &#8211;&gt; 00:07:00.428<br \/>\n&lt;v Kristin McDonald&gt;And a lot of times people are trying to<br \/>\ncreate these A I agents for things that&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/43-6<br \/>\n00:07:00.428 &#8211;&gt; 00:07:01.887<br \/>\n&lt;v Kristin McDonald&gt;really should be automation.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/44-0<br \/>\n00:07:02.687 &#8211;&gt; 00:07:06.520<br \/>\n&lt;v Kristin McDonald&gt;But that&#8217;s something again that a great<br \/>\npartner can sit with you,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/44-1<br \/>\n00:07:06.520 &#8211;&gt; 00:07:10.410<br \/>\n&lt;v Kristin McDonald&gt;work through that with you,<br \/>\ntalk through your use cases and really&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/44-2<br \/>\n00:07:10.410 &#8211;&gt; 00:07:14.417<br \/>\n&lt;v Kristin McDonald&gt;determine the best technology.<br \/>\nBut AI agents absolutely belong in an&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/44-3<br \/>\n00:07:14.417 &#8211;&gt; 00:07:17.727<br \/>\n&lt;v Kristin McDonald&gt;orchestration engine because they are<br \/>\nbecoming and will.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/45-0<br \/>\n00:07:18.207 &#8211;&gt; 00:07:24.008<br \/>\n&lt;v Kristin McDonald&gt;Be in the future much more a part of any<br \/>\nstandard workflow for any business model?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/45-1<br \/>\n00:07:24.008 &#8211;&gt; 00:07:24.287<br \/>\n&lt;v Kristin McDonald&gt;Yep.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/46-0<br \/>\n00:07:24.687 &#8211;&gt; 00:07:27.540<br \/>\n&lt;v Fred Reynolds&gt;And as we talked about,<br \/>\nI think even in our last podcast,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/46-1<br \/>\n00:07:27.540 &#8211;&gt; 00:07:31.524<br \/>\n&lt;v Fred Reynolds&gt;maybe we were talking about AI agents and<br \/>\nthe usefulness of that and and and and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/46-2<br \/>\n00:07:31.524 &#8211;&gt; 00:07:35.065<br \/>\n&lt;v Fred Reynolds&gt;back into where this is building a<br \/>\nplatform that touches many different&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/46-3<br \/>\n00:07:35.065 &#8211;&gt; 00:07:38.852<br \/>\n&lt;v Fred Reynolds&gt;areas of an organization, you know,<br \/>\nwhether it be HR, whether it be finance,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/46-4<br \/>\n00:07:38.852 &#8211;&gt; 00:07:42.148<br \/>\n&lt;v Fred Reynolds&gt;whether it be, you know,<br \/>\njust traditional IT technology workflows,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/46-5<br \/>\n00:07:42.148 &#8211;&gt; 00:07:44.607<br \/>\n&lt;v Fred Reynolds&gt;the the AI agents and what they&#8217;re<br \/>\nbuilding this.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/47-0<br \/>\n00:07:44.807 &#8211;&gt; 00:07:47.013<br \/>\n&lt;v Fred Reynolds&gt;Specific to those areas,<br \/>\nthe workflows as well.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/47-1<br \/>\n00:07:47.013 &#8211;&gt; 00:07:50.782<br \/>\n&lt;v Fred Reynolds&gt;So kind of out-of-the-box you&#8217;re getting<br \/>\nthe capabilities of some of those today,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/47-2<br \/>\n00:07:50.782 &#8211;&gt; 00:07:51.287<br \/>\n&lt;v Fred Reynolds&gt;aren&#8217;t you?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/48-0<br \/>\n00:07:52.247 &#8211;&gt; 00:07:56.317<br \/>\n&lt;v Kristin McDonald&gt;Absolutely. And in addition,<br \/>\nwhen you&#8217;re looking at AI,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/48-1<br \/>\n00:07:56.317 &#8211;&gt; 00:08:01.913<br \/>\n&lt;v Kristin McDonald&gt;data is such a key element that underpins<br \/>\nany AI agent. And with ServiceNow,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/48-2<br \/>\n00:08:01.913 &#8211;&gt; 00:08:06.855<br \/>\n&lt;v Kristin McDonald&gt;you&#8217;ve already got the data.<br \/>\nYou&#8217;ve got the transactional data from&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/48-3<br \/>\n00:08:06.855 &#8211;&gt; 00:08:11.578<br \/>\n&lt;v Kristin McDonald&gt;your tickets and and cases.<br \/>\nYou&#8217;ve got your knowledge-based data&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/48-4<br \/>\n00:08:11.578 &#8211;&gt; 00:08:12.087<br \/>\n&lt;v Kristin McDonald&gt;that&#8217;s.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/49-0<br \/>\n00:08:12.207 &#8211;&gt; 00:08:17.121<br \/>\n&lt;v Kristin McDonald&gt;Already been curated by your help desk<br \/>\nteams and and the teams that are actually&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/49-1<br \/>\n00:08:17.121 &#8211;&gt; 00:08:20.882<br \/>\n&lt;v Kristin McDonald&gt;performing the work,<br \/>\nso the data is already there and already&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/49-2<br \/>\n00:08:20.882 &#8211;&gt; 00:08:23.127<br \/>\n&lt;v Kristin McDonald&gt;accessible to ServiceNow&#8217;s AI engine.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/51-0<br \/>\n00:08:21.847 &#8211;&gt; 00:08:25.876<br \/>\n&lt;v Fred Reynolds&gt;Yeah, that&#8217;s really important.<br \/>\nSo since ServiceNow made it to the top&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/50-0<br \/>\n00:08:24.527 &#8211;&gt; 00:08:24.847<br \/>\n&lt;v Kristin McDonald&gt;Mm.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/51-1<br \/>\n00:08:25.876 &#8211;&gt; 00:08:29.387<br \/>\n&lt;v Fred Reynolds&gt;quarter leader as a leader,<br \/>\nSo what makes ServiceNow unique?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/51-2<br \/>\n00:08:29.387 &#8211;&gt; 00:08:32.207<br \/>\n&lt;v Fred Reynolds&gt;Why do you think it put them in that<br \/>\nleader box?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/52-0<br \/>\n00:08:32.727 &#8211;&gt; 00:08:37.065<br \/>\n&lt;v Kristin McDonald&gt;Because they have every aspect of it,<br \/>\nit&#8217;s all on a single platform. You know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/52-1<br \/>\n00:08:37.065 &#8211;&gt; 00:08:41.074<br \/>\n&lt;v Kristin McDonald&gt;I&#8217;ve been looking a lot at BPM tools<br \/>\nlately and that used to be the gold&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/52-2<br \/>\n00:08:41.074 &#8211;&gt; 00:08:45.467<br \/>\n&lt;v Kristin McDonald&gt;standard for process optimization and<br \/>\nautomation. But they&#8217;re so siloed, right?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/52-3<br \/>\n00:08:45.467 &#8211;&gt; 00:08:49.202<br \/>\n&lt;v Kristin McDonald&gt;They don&#8217;t talk to other systems. I mean,<br \/>\nyou can&#8217;t integrate them,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/52-4<br \/>\n00:08:49.202 &#8211;&gt; 00:08:52.167<br \/>\n&lt;v Kristin McDonald&gt;but you have to actually integrate them<br \/>\nwith service.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/53-0<br \/>\n00:08:52.287 &#8211;&gt; 00:08:54.327<br \/>\n&lt;v Kristin McDonald&gt;Now it&#8217;s all on a single platform.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-0<br \/>\n00:08:54.607 &#8211;&gt; 00:08:56.395<br \/>\n&lt;v Fred Reynolds&gt;Yeah,<br \/>\nI would definitely say when I first&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/54-0<br \/>\n00:08:55.207 &#8211;&gt; 00:08:55.767<br \/>\n&lt;v Kristin McDonald&gt;Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-1<br \/>\n00:08:56.395 &#8211;&gt; 00:09:00.015<br \/>\n&lt;v Fred Reynolds&gt;looked at the title of this, this article,<br \/>\nI&#8217;m like, OK, this isn&#8217;t new news, right?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-2<br \/>\n00:09:00.015 &#8211;&gt; 00:09:03.379<br \/>\n&lt;v Fred Reynolds&gt;It&#8217;s a if that&#8217;s a new area for Gartner<br \/>\nto go and measure, right, then I mean,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-3<br \/>\n00:09:03.379 &#8211;&gt; 00:09:05.252<br \/>\n&lt;v Fred Reynolds&gt;this could have been there a long time<br \/>\nago.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-4<br \/>\n00:09:05.252 &#8211;&gt; 00:09:08.616<br \/>\n&lt;v Fred Reynolds&gt;And I definitely agree when it said in<br \/>\nthere that ServiceNow has been building&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-5<br \/>\n00:09:08.616 &#8211;&gt; 00:09:11.171<br \/>\n&lt;v Fred Reynolds&gt;this along the way.<br \/>\nYou certainly see that for even if some&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/55-6<br \/>\n00:09:11.171 &#8211;&gt; 00:09:11.767<br \/>\n&lt;v Fred Reynolds&gt;of the things.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-0<br \/>\n00:09:11.887 &#8211;&gt; 00:09:14.673<br \/>\n&lt;v Fred Reynolds&gt;You stated it alone,<br \/>\nbut really the foundation is breaking&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-1<br \/>\n00:09:14.673 &#8211;&gt; 00:09:17.176<br \/>\n&lt;v Fred Reynolds&gt;down silos. I mean,<br \/>\none year you think about all the&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-2<br \/>\n00:09:17.176 &#8211;&gt; 00:09:20.246<br \/>\n&lt;v Fred Reynolds&gt;different knowledges or the slogans that<br \/>\nServiceNow had. I mean,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-3<br \/>\n00:09:20.246 &#8211;&gt; 00:09:23.458<br \/>\n&lt;v Fred Reynolds&gt;breaking down those silos has been a big<br \/>\none, right? Break it down.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-4<br \/>\n00:09:23.458 &#8211;&gt; 00:09:26.433<br \/>\n&lt;v Fred Reynolds&gt;Then it&#8217;s about getting your data into<br \/>\nthe right place, right.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/56-0<br \/>\n00:09:24.247 &#8211;&gt; 00:09:24.287<br \/>\n&lt;v Kristin McDonald&gt;I.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-5<br \/>\n00:09:26.433 &#8211;&gt; 00:09:29.833<br \/>\n&lt;v Fred Reynolds&gt;And then just those types of focus,<br \/>\nyou can kind of see how all this is&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/57-6<br \/>\n00:09:29.833 &#8211;&gt; 00:09:30.447<br \/>\n&lt;v Fred Reynolds&gt;orchestrated.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/58-0<br \/>\n00:09:31.487 &#8211;&gt; 00:09:35.107<br \/>\n&lt;v Fred Reynolds&gt;Get it into a place here where they<br \/>\nreally can be dominant in this area or&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/58-1<br \/>\n00:09:35.107 &#8211;&gt; 00:09:38.824<br \/>\n&lt;v Fred Reynolds&gt;have a platform that really does make<br \/>\nthem unique because it is one that you&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/58-2<br \/>\n00:09:38.824 &#8211;&gt; 00:09:42.397<br \/>\n&lt;v Fred Reynolds&gt;can pick and choose applications.<br \/>\nYou can make a road map to slowly bring&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/58-3<br \/>\n00:09:42.397 &#8211;&gt; 00:09:44.907<br \/>\n&lt;v Fred Reynolds&gt;them in. You can move things to it.<br \/>\nBut then again,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/58-4<br \/>\n00:09:44.907 &#8211;&gt; 00:09:47.514<br \/>\n&lt;v Fred Reynolds&gt;if there&#8217;s something that you&#8217;re really a<br \/>\nniche tool,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/58-5<br \/>\n00:09:47.514 &#8211;&gt; 00:09:51.327<br \/>\n&lt;v Fred Reynolds&gt;you&#8217;re really very to and you love it and<br \/>\nintegration and to you said there&#8217;s.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/60-0<br \/>\n00:09:51.327 &#8211;&gt; 00:09:54.540<br \/>\n&lt;v Fred Reynolds&gt;More ways they&#8217;re doing integrations to<br \/>\nmake it flow even faster,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/60-1<br \/>\n00:09:54.540 &#8211;&gt; 00:09:58.143<br \/>\n&lt;v Fred Reynolds&gt;not have to transfer so much data,<br \/>\nbut go grab it. So that&#8217;s really nice.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/59-0<br \/>\n00:09:57.927 &#8211;&gt; 00:10:00.727<br \/>\n&lt;v Kristin McDonald&gt;Yeah, absolutely.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/60-2<br \/>\n00:09:58.143 &#8211;&gt; 00:10:00.626<br \/>\n&lt;v Fred Reynolds&gt;All right.<br \/>\nSo I think our last session here and we&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/60-3<br \/>\n00:10:00.626 &#8211;&gt; 00:10:03.741<br \/>\n&lt;v Fred Reynolds&gt;can probably have a little open forum<br \/>\nKristin is looking ahead.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/60-4<br \/>\n00:10:03.741 &#8211;&gt; 00:10:05.007<br \/>\n&lt;v Fred Reynolds&gt;So what does this tell us?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/62-0<br \/>\n00:10:05.527 &#8211;&gt; 00:10:10.003<br \/>\n&lt;v Kristin McDonald&gt;So I&#8217;m just going to bring out what I<br \/>\ntell every customer who&#8217;s looking to move&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/62-1<br \/>\n00:10:10.003 &#8211;&gt; 00:10:13.696<br \/>\n&lt;v Kristin McDonald&gt;to ServiceNow. You know,<br \/>\nServiceNow has an army of developers and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/62-2<br \/>\n00:10:13.696 &#8211;&gt; 00:10:16.159<br \/>\n&lt;v Kristin McDonald&gt;they are constantly improving the<br \/>\nplatform,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/62-3<br \/>\n00:10:16.159 &#8211;&gt; 00:10:20.131<br \/>\n&lt;v Kristin McDonald&gt;constantly adding new technologies,<br \/>\nacquiring companies who are at the&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/62-4<br \/>\n00:10:20.131 &#8211;&gt; 00:10:24.440<br \/>\n&lt;v Kristin McDonald&gt;leading edge of new technologies and<br \/>\nthey&#8217;re going to keep moving along that&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/62-5<br \/>\n00:10:24.440 &#8211;&gt; 00:10:25.447<br \/>\n&lt;v Kristin McDonald&gt;path. So when you.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/63-0<br \/>\n00:10:25.527 &#8211;&gt; 00:10:29.428<br \/>\n&lt;v Kristin McDonald&gt;Put your features on ServiceNow.<br \/>\nWhen you put your functionality on&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/63-1<br \/>\n00:10:29.428 &#8211;&gt; 00:10:32.353<br \/>\n&lt;v Kristin McDonald&gt;ServiceNow,<br \/>\nyou get that army of developers behind&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/63-2<br \/>\n00:10:32.353 &#8211;&gt; 00:10:32.927<br \/>\n&lt;v Kristin McDonald&gt;you. Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-0<br \/>\n00:10:32.647 &#8211;&gt; 00:10:35.010<br \/>\n&lt;v Fred Reynolds&gt;Yeah, I agree.<br \/>\nAnd I mean it says looking ahead,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-1<br \/>\n00:10:35.010 &#8211;&gt; 00:10:38.626<br \/>\n&lt;v Fred Reynolds&gt;I mean I know that with ServiceNow<br \/>\nthey&#8217;re already always looking ahead at&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-2<br \/>\n00:10:38.626 &#8211;&gt; 00:10:41.663<br \/>\n&lt;v Fred Reynolds&gt;what the next thing can do.<br \/>\nYou can see that from a lot of the&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-3<br \/>\n00:10:41.663 &#8211;&gt; 00:10:44.894<br \/>\n&lt;v Fred Reynolds&gt;product SKUs and I know we&#8217;ve all like,<br \/>\nOK, well we got more SKUs,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-4<br \/>\n00:10:44.894 &#8211;&gt; 00:10:48.269<br \/>\n&lt;v Fred Reynolds&gt;but really they&#8217;re they&#8217;re even<br \/>\npositioning their platform to be very&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-5<br \/>\n00:10:48.269 &#8211;&gt; 00:10:52.222<br \/>\n&lt;v Fred Reynolds&gt;specific in the particular verticals and<br \/>\nwith that vertical view they&#8217;re building&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/64-6<br \/>\n00:10:52.222 &#8211;&gt; 00:10:52.367<br \/>\n&lt;v Fred Reynolds&gt;AI.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/67-0<br \/>\n00:10:52.407 &#8211;&gt; 00:10:55.480<br \/>\n&lt;v Fred Reynolds&gt;Agents that are specific to that<br \/>\nworkflows to that they&#8217;re trying to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/67-1<br \/>\n00:10:55.480 &#8211;&gt; 00:10:58.420<br \/>\n&lt;v Fred Reynolds&gt;really build orchestration built in for<br \/>\nyou to take advantage of.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/67-2<br \/>\n00:10:58.420 &#8211;&gt; 00:11:02.161<br \/>\n&lt;v Fred Reynolds&gt;And I can clearly see that in some of the<br \/>\nways they&#8217;ve changed their licenses is to&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/67-3<br \/>\n00:11:02.161 &#8211;&gt; 00:11:05.769<br \/>\n&lt;v Fred Reynolds&gt;allow for say a manufacturing company to<br \/>\nput it in place and then take advantage&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/67-4<br \/>\n00:11:05.769 &#8211;&gt; 00:11:09.243<br \/>\n&lt;v Fred Reynolds&gt;of things that they&#8217;ve learned throughout<br \/>\nthe last 20 years for manufacturing&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/67-5<br \/>\n00:11:09.243 &#8211;&gt; 00:11:11.247<br \/>\n&lt;v Fred Reynolds&gt;companies.<br \/>\nSo I think that&#8217;s really awesome.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/66-0<br \/>\n00:11:10.207 &#8211;&gt; 00:11:10.687<br \/>\n&lt;v Kristin McDonald&gt;Mhm.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/69-0<br \/>\n00:11:11.527 &#8211;&gt; 00:11:14.351<br \/>\n&lt;v Fred Reynolds&gt;All right, Chris,<br \/>\nI&#8217;m going to go back to the beginning&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/69-1<br \/>\n00:11:14.351 &#8211;&gt; 00:11:18.385<br \/>\n&lt;v Fred Reynolds&gt;cause I rushed into the to the to the<br \/>\narticle and I was so excited just to talk&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/68-0<br \/>\n00:11:17.207 &#8211;&gt; 00:11:17.647<br \/>\n&lt;v Kristin McDonald&gt;Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/69-2<br \/>\n00:11:18.385 &#8211;&gt; 00:11:22.419<br \/>\n&lt;v Fred Reynolds&gt;about that cause it&#8217;s cool and great.<br \/>\nBut anything new and exciting that you&#8217;re&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/69-3<br \/>\n00:11:22.419 &#8211;&gt; 00:11:26.553<br \/>\n&lt;v Fred Reynolds&gt;working on that you&#8217;d want to share with<br \/>\nour audience that you can share with our&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/71-0<br \/>\n00:11:24.647 &#8211;&gt; 00:11:28.956<br \/>\n&lt;v Kristin McDonald&gt;Oh gosh, I don&#8217;t know.<br \/>\nI&#8217;m working on so much. As you know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/69-4<br \/>\n00:11:26.553 &#8211;&gt; 00:11:27.007<br \/>\n&lt;v Fred Reynolds&gt;audience?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/71-1<br \/>\n00:11:28.956 &#8211;&gt; 00:11:32.691<br \/>\n&lt;v Kristin McDonald&gt;A I is my specialty and and my heartbeat<br \/>\nright now.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/70-0<br \/>\n00:11:31.647 &#8211;&gt; 00:11:31.767<br \/>\n&lt;v Fred Reynolds&gt;But.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/71-2<br \/>\n00:11:32.691 &#8211;&gt; 00:11:38.078<br \/>\n&lt;v Kristin McDonald&gt;So I&#8217;m always looking into new A I<br \/>\ntechnologies and tools and features and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/71-3<br \/>\n00:11:38.078 &#8211;&gt; 00:11:43.680<br \/>\n&lt;v Kristin McDonald&gt;how to leverage that for customers.<br \/>\nWe&#8217;re actually in the middle of a project&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/71-4<br \/>\n00:11:43.680 &#8211;&gt; 00:11:43.967<br \/>\n&lt;v Kristin McDonald&gt;for.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/73-0<br \/>\n00:11:44.487 &#8211;&gt; 00:11:48.805<br \/>\n&lt;v Kristin McDonald&gt;One of our customers and and walking<br \/>\nthrough their AI Rd.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/73-1<br \/>\n00:11:48.805 &#8211;&gt; 00:11:54.687<br \/>\n&lt;v Kristin McDonald&gt;mapping exercise right now and it&#8217;s so<br \/>\nmuch fun. I love doing that work. Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/74-0<br \/>\n00:11:50.487 &#8211;&gt; 00:11:53.460<br \/>\n&lt;v Fred Reynolds&gt;Yeah, really excited.<br \/>\nI love it because you know we as&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/74-1<br \/>\n00:11:53.460 &#8211;&gt; 00:11:57.677<br \/>\n&lt;v Fred Reynolds&gt;integrity through A I across the board,<br \/>\nbut specifically everyone you know at&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/74-2<br \/>\n00:11:57.677 &#8211;&gt; 00:12:01.840<br \/>\n&lt;v Fred Reynolds&gt;least the clients we&#8217;re working with with<br \/>\nServiceNow, looking at ServiceNow,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/74-3<br \/>\n00:12:01.840 &#8211;&gt; 00:12:05.137<br \/>\n&lt;v Fred Reynolds&gt;A I and ServiceNow.<br \/>\nSo again we can do it all over the place&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/74-4<br \/>\n00:12:05.137 &#8211;&gt; 00:12:08.543<br \/>\n&lt;v Fred Reynolds&gt;or where it&#8217;s needed.<br \/>\nI think it&#8217;s fascinating that you know I&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/74-5<br \/>\n00:12:08.543 &#8211;&gt; 00:12:10.327<br \/>\n&lt;v Fred Reynolds&gt;know that you you did a workshop.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-0<br \/>\n00:12:10.407 &#8211;&gt; 00:12:14.133<br \/>\n&lt;v Fred Reynolds&gt;Of our clients to take them through<br \/>\neducation on AI and the journey of that.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-1<br \/>\n00:12:14.133 &#8211;&gt; 00:12:17.715<br \/>\n&lt;v Fred Reynolds&gt;I thought that was really neat and<br \/>\neverybody&#8217;s feedback was kind of like,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-2<br \/>\n00:12:17.715 &#8211;&gt; 00:12:19.844<br \/>\n&lt;v Fred Reynolds&gt;hey, I get it.<br \/>\nI kind of knew some of that,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-3<br \/>\n00:12:19.844 &#8211;&gt; 00:12:22.022<br \/>\n&lt;v Fred Reynolds&gt;not all of that.<br \/>\nBut that was a really good,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-4<br \/>\n00:12:22.022 &#8211;&gt; 00:12:26.039<br \/>\n&lt;v Fred Reynolds&gt;good foundation to move forward to figure<br \/>\nout which one of these are we at, right?&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-5<br \/>\n00:12:26.039 &#8211;&gt; 00:12:28.555<br \/>\n&lt;v Fred Reynolds&gt;Is it Agentic? Where are we?<br \/>\nAnd as we said before,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/75-6<br \/>\n00:12:28.555 &#8211;&gt; 00:12:30.007<br \/>\n&lt;v Fred Reynolds&gt;this orchestration automation.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/77-0<br \/>\n00:12:30.087 &#8211;&gt; 00:12:34.484<br \/>\n&lt;v Fred Reynolds&gt;The automation piece that ServiceNow has<br \/>\nalways had in this boat has had good&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/77-1<br \/>\n00:12:34.484 &#8211;&gt; 00:12:38.768<br \/>\n&lt;v Fred Reynolds&gt;elements of this for a long time.<br \/>\nThey&#8217;ve been able to do automation and AI&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/76-0<br \/>\n00:12:37.047 &#8211;&gt; 00:12:37.567<br \/>\n&lt;v Kristin McDonald&gt;Mhm.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/77-2<br \/>\n00:12:38.768 &#8211;&gt; 00:12:42.714<br \/>\n&lt;v Fred Reynolds&gt;has come along and as we know,<br \/>\nsometimes we still speak to people and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/77-3<br \/>\n00:12:42.714 &#8211;&gt; 00:12:46.829<br \/>\n&lt;v Fred Reynolds&gt;like, I want to use AI to do this.<br \/>\nThat&#8217;s automation. It has been there,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/77-4<br \/>\n00:12:46.829 &#8211;&gt; 00:12:49.478<br \/>\n&lt;v Fred Reynolds&gt;right?<br \/>\nBut some of the similarization and some&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/77-5<br \/>\n00:12:49.478 &#8211;&gt; 00:12:49.647<br \/>\n&lt;v Fred Reynolds&gt;of.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/78-0<br \/>\n00:12:49.847 &#8211;&gt; 00:12:53.375<br \/>\n&lt;v Fred Reynolds&gt;The things that you can use now,<br \/>\nsome of the gentic stuff to really dig in&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/78-1<br \/>\n00:12:53.375 &#8211;&gt; 00:12:56.621<br \/>\n&lt;v Fred Reynolds&gt;and help you point you quicker to what<br \/>\nthe problem could be and hey,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/78-2<br \/>\n00:12:56.621 &#8211;&gt; 00:13:00.197<br \/>\n&lt;v Fred Reynolds&gt;do you want me to go try to fix that?<br \/>\nAnd this is some pretty amazing stuff&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/78-3<br \/>\n00:13:00.197 &#8211;&gt; 00:13:04.007<br \/>\n&lt;v Fred Reynolds&gt;that I guess that&#8217;s game changing and I<br \/>\ncan imagine if we had some of this level&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/78-4<br \/>\n00:13:04.007 &#8211;&gt; 00:13:04.807<br \/>\n&lt;v Fred Reynolds&gt;of orchestration.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/79-0<br \/>\n00:13:04.807 &#8211;&gt; 00:13:08.013<br \/>\n&lt;v Fred Reynolds&gt;And the ability to deliver on that,<br \/>\nyou know, 10 years ago,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/79-1<br \/>\n00:13:08.013 &#8211;&gt; 00:13:10.363<br \/>\n&lt;v Fred Reynolds&gt;it would be a just a game changer for<br \/>\nsure.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/79-2<br \/>\n00:13:10.363 &#8211;&gt; 00:13:12.447<br \/>\n&lt;v Fred Reynolds&gt;And I see it starting to head that way.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/81-0<br \/>\n00:13:11.247 &#8211;&gt; 00:13:14.070<br \/>\n&lt;v Kristin McDonald&gt;Absolutely.<br \/>\nAnd then the next 5 or 10 years,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/81-1<br \/>\n00:13:14.070 &#8211;&gt; 00:13:17.898<br \/>\n&lt;v Kristin McDonald&gt;it&#8217;s it&#8217;s going to be even more of a game<br \/>\nchanger. You know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/81-2<br \/>\n00:13:17.898 &#8211;&gt; 00:13:22.478<br \/>\n&lt;v Kristin McDonald&gt;my parents worked in the oil industry and<br \/>\nthat was back in the 80s, 90s.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/81-3<br \/>\n00:13:22.478 &#8211;&gt; 00:13:26.933<br \/>\n&lt;v Kristin McDonald&gt;And my mother always tells me if if only<br \/>\nwe had cell phones back then,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/81-4<br \/>\n00:13:26.933 &#8211;&gt; 00:13:30.007<br \/>\n&lt;v Kristin McDonald&gt;she knew where every payphone in the<br \/>\ncounty was.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/82-0<br \/>\n00:13:30.447 &#8211;&gt; 00:13:35.647<br \/>\n&lt;v Kristin McDonald&gt;But it&#8217;s the same with AI, right?<br \/>\nWe&#8217;re always evolving, yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/80-0<br \/>\n00:13:32.127 &#8211;&gt; 00:13:32.287<br \/>\n&lt;v Fred Reynolds&gt;OK.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/83-0<br \/>\n00:13:33.927 &#8211;&gt; 00:13:36.460<br \/>\n&lt;v Fred Reynolds&gt;It is. And I mean,<br \/>\nit is at a rapid pace and it&#8217;s just so&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/83-1<br \/>\n00:13:36.460 &#8211;&gt; 00:13:39.167<br \/>\n&lt;v Fred Reynolds&gt;much a little scary.<br \/>\nI&#8217;m starting to see some proper use of a&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/83-2<br \/>\n00:13:39.167 &#8211;&gt; 00:13:42.747<br \/>\n&lt;v Fred Reynolds&gt;I where I think it&#8217;s helping businesses.<br \/>\nThere&#8217;s always going to be the silliness&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/83-3<br \/>\n00:13:42.747 &#8211;&gt; 00:13:45.411<br \/>\n&lt;v Fred Reynolds&gt;that&#8217;s coming out of it that people are<br \/>\nusing, but you know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/83-4<br \/>\n00:13:45.411 &#8211;&gt; 00:13:48.948<br \/>\n&lt;v Fred Reynolds&gt;it&#8217;s going to be it or maybe the improper<br \/>\nuse of it in my opinion. But you know,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/83-5<br \/>\n00:13:48.948 &#8211;&gt; 00:13:51.087<br \/>\n&lt;v Fred Reynolds&gt;I&#8217;m starting to see some companies<br \/>\nimplement it.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/86-0<br \/>\n00:13:51.287 &#8211;&gt; 00:13:55.171<br \/>\n&lt;v Fred Reynolds&gt;I&#8217;m seeing more companies implement some<br \/>\nof the A I starter packs with ServiceNow&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/86-1<br \/>\n00:13:55.171 &#8211;&gt; 00:13:57.398<br \/>\n&lt;v Fred Reynolds&gt;as well.<br \/>\nA great way to do a proof of concept.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/86-2<br \/>\n00:13:57.398 &#8211;&gt; 00:14:01.140<br \/>\n&lt;v Fred Reynolds&gt;I think that that took off so well that<br \/>\nthey even had to pull back the reins a&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/84-0<br \/>\n00:13:57.487 &#8211;&gt; 00:13:57.647<br \/>\n&lt;v Kristin McDonald&gt;Yeah.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/85-0<br \/>\n00:13:58.887 &#8211;&gt; 00:13:59.367<br \/>\n&lt;v Kristin McDonald&gt;Absolutely.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/86-3<br \/>\n00:14:01.140 &#8211;&gt; 00:14:04.692<br \/>\n&lt;v Fred Reynolds&gt;little bit from my understanding.<br \/>\nBut we have a couple of clients who were&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/86-4<br \/>\n00:14:04.692 &#8211;&gt; 00:14:08.434<br \/>\n&lt;v Fred Reynolds&gt;able to get that in for them and it&#8217;s<br \/>\nperfect for them to take a stab at how&#8217;s&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/86-5<br \/>\n00:14:08.434 &#8211;&gt; 00:14:09.287<br \/>\n&lt;v Fred Reynolds&gt;A I going to work.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/88-0<br \/>\n00:14:09.927 &#8211;&gt; 00:14:13.529<br \/>\n&lt;v Fred Reynolds&gt;Justify it, then move forward.<br \/>\nSo and anytime you can kind of get your&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/88-1<br \/>\n00:14:13.529 &#8211;&gt; 00:14:17.741<br \/>\n&lt;v Fred Reynolds&gt;ROI up front or proof out what it would<br \/>\nbe, it&#8217;s always beneficial. So well, look,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/88-2<br \/>\n00:14:17.741 &#8211;&gt; 00:14:20.379<br \/>\n&lt;v Fred Reynolds&gt;I&#8217;ll end it with this.<br \/>\nIf you&#8217;re listening to this,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/87-0<br \/>\n00:14:19.167 &#8211;&gt; 00:14:19.567<br \/>\n&lt;v Kristin McDonald&gt;Absolutely.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/88-3<br \/>\n00:14:20.379 &#8211;&gt; 00:14:24.438<br \/>\n&lt;v Fred Reynolds&gt;if you&#8217;re a ServiceNow customer and not<br \/>\neven a ServiceNow customer and you have&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/88-4<br \/>\n00:14:24.438 &#8211;&gt; 00:14:25.047<br \/>\n&lt;v Fred Reynolds&gt;interest in.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/90-0<br \/>\n00:14:25.287 &#8211;&gt; 00:14:28.529<br \/>\n&lt;v Fred Reynolds&gt;Orchestration,<br \/>\nworking across different departments and&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/90-1<br \/>\n00:14:28.529 &#8211;&gt; 00:14:31.945<br \/>\n&lt;v Fred Reynolds&gt;breaking out in silos in any way,<br \/>\neven with what you have.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/90-2<br \/>\n00:14:31.945 &#8211;&gt; 00:14:36.287<br \/>\n&lt;v Fred Reynolds&gt;Kristin and I&#8217;ll be happy to take a<br \/>\nmeeting and talk to you about you know&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/90-3<br \/>\n00:14:36.287 &#8211;&gt; 00:14:40.919<br \/>\n&lt;v Fred Reynolds&gt;what you have and and looking forward,<br \/>\nespecially with A I as well. So Kristin,&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/90-4<br \/>\n00:14:40.919 &#8211;&gt; 00:14:42.887<br \/>\n&lt;v Fred Reynolds&gt;thank you for your time today and.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/89-0<br \/>\n00:14:42.687 &#8211;&gt; 00:14:43.287<br \/>\n&lt;v Kristin McDonald&gt;Thank you.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/92-0<br \/>\n00:14:42.967 &#8211;&gt; 00:14:48.367<br \/>\n&lt;v Fred Reynolds&gt;You can get back the design of that AI<br \/>\nroad map. All right. Thank you.&lt;\/v&gt;<\/p>\n<p>2a476b59-1a7f-4bdf-bd84-60179269b3dd\/91-0<br \/>\n00:14:44.607 &#8211;&gt; 00:14:47.807<br \/>\n&lt;v Kristin McDonald&gt;All right, sounds good. Thank you.&lt;\/v&gt;<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner\u2019s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They &hellip;<\/p>","protected":false},"author":7,"featured_media":65795,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[5],"tags":[],"class_list":["post-719186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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