{"id":719498,"date":"2026-01-12T08:46:05","date_gmt":"2026-01-12T13:46:05","guid":{"rendered":"https:\/\/xentegra.com\/?p=719498"},"modified":"2026-03-18T13:34:07","modified_gmt":"2026-03-18T17:34:07","slug":"put-ai-to-work-with-now-assist-how-servicenow-is-powering-the-future-of-enterprise-efficiency","status":"publish","type":"post","link":"https:\/\/xentegra.com\/fr\/resources\/put-ai-to-work-with-now-assist-how-servicenow-is-powering-the-future-of-enterprise-efficiency\/","title":{"rendered":"Mettez l'IA au travail avec Now Assist : Comment ServiceNow alimente l'avenir de l'efficacit\u00e9 des entreprises\u00a0"},"content":{"rendered":"<p>In today\u2019s digital-first economy, the pressure is on IT and business leaders to do more with less, faster, smarter, and more securely.\u00a0That\u2019s\u00a0where\u00a0<strong>ServiceNow AI<\/strong>\u00a0et\u00a0<strong>Now Assist<\/strong>\u00a0come in. As organizations race to adopt AI, those embracing\u00a0<strong>platform-based AI solutions<\/strong>\u00a0are gaining a clear competitive edge. The recent\u00a0XenTegra\u00a0webinar,\u00a0<em>Put AI to Work with Now Assist<\/em>,\u00a0explored\u00a0how this powerful integration is transforming\u00a0<strong>IT service management (ITSM)<\/strong>,\u00a0<strong>customer service<\/strong>et\u00a0<strong>HR workflows<\/strong>.\u00a0<\/p>\n\n\n\n<p>Let\u2019s&nbsp;unpack&nbsp;what\u2019s&nbsp;driving this transformation and how organizations can benefit.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Why AI Belongs in Your Platform Strategy<\/strong>&nbsp;<\/p>\n\n\n\n<p>While building custom AI solutions in-house is possible,&nbsp;it\u2019s&nbsp;rarely practical. From preparing data to testing models and managing updates, the effort can be overwhelming. The biggest challenge? Maintenance. With AI evolving at breakneck speed, organizations that&nbsp;go&nbsp;it alone often struggle to keep up.&nbsp;<\/p>\n\n\n\n<p>That\u2019s&nbsp;why many companies\u2014especially&nbsp;<strong>Fortune 500 enterprises<\/strong>\u2014are turning to&nbsp;<strong>ServiceNow<\/strong>. Unlike bolt-on solutions, ServiceNow has embedded AI capabilities that are ready to go. With&nbsp;<strong>Now Assist<\/strong>, users gain out-of-the-box functionality like chat summarization, resolution note creation, and automated triage\u2014features that deliver value in days or weeks, not months.&nbsp;<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Watch The Replay<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Put AI to Work with Now Assist | ServiceNow AI for ITSM, HR, and Customer Service\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/lNa4BR0MgG4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"has-medium-font-size\"><strong>What Makes Now Assist Stand Out?<\/strong>&nbsp;<\/p>\n\n\n\n<p><strong>Now Assist<\/strong>\u00a0isn\u2019t\u00a0just AI, it\u2019s\u00a0AI built\u00a0<em>for<\/em>\u00a0the enterprise. With\u00a0nearly a\u00a0decade of AI investment, ServiceNow has designed a platform that merges data, workflows, automation, and security in one place. And it shows. The results are not hypothetical, they\u2019re\u00a0happening now, with measurable gains in productivity and efficiency.\u00a0<\/p>\n\n\n\n<p>Real-world examples include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Teleperformance<\/strong>: Saved 15\u201325 minutes per major incident by automating resolution.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Siemens<\/strong>: Unlocked\u00a01 million hours\u00a0of productivity through HR process automation.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c9quipes de service \u00e0 la client\u00e8le<\/strong>: Reduced resolution times by 71% and doubled case deflection.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Where AI is Delivering Impact<\/strong>&nbsp;<\/p>\n\n\n\n<p>Across the platform, ServiceNow AI is driving innovation and streamlining operations:&nbsp;<\/p>\n\n\n\n<p><strong>Gestion des services informatiques (ITSM)<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-driven\u00a0<strong>virtual agents<\/strong>\u00a0enhance self-service experiences.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Smart summarization reduces\u00a0<strong>mean time to resolve<\/strong>\u00a0(MTTR).\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Resolution note generation and automated knowledge article creation\u00a0free up\u00a0agent time.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Gestion des op\u00e9rations informatiques (ITOM)<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI triages alerts and applies\u00a0<strong>auto-remediation<\/strong>\u00a0to prevent outages.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers are seeing up to\u00a0<strong>90% reduction in actionable events<\/strong>.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Gestion du service \u00e0 la client\u00e8le (CSM)<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-enhanced chatbots reduce time-to-resolution.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Summarized case histories and smart routing improve both agent and customer satisfaction.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Prestation de services RH<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sensitive employee interactions are handled with care using AI.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>HR teams gain back thousands of hours while enhancing data privacy.\u00a0<\/li>\n<\/ul>\n\n\n\n<p><strong>Field Service &amp; Security Ops<\/strong>&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-generated summaries help third-party\u00a0techs\u00a0and SecOps teams resolve issues faster.\u00a0<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contextual insights<\/strong>\u00a0enable precise, compliant actions.\u00a0<\/li>\n<\/ul>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Build vs. Buy: The AI Starter Pack Advantage<\/strong>&nbsp;<\/p>\n\n\n\n<p>One highlight from the&nbsp;webinar&nbsp;was ServiceNow\u2019s&nbsp;<strong>AI Starter Pack<\/strong>. This low-cost, production-ready POC lets organizations test AI features with up to 25 fulfillers and 100,000 AI-assisted interactions. It even includes expert advisory sessions and bonus usage credits for early adopters.&nbsp;<\/p>\n\n\n\n<p>It\u2019s\u00a0a smart way to\u00a0<strong>test the ROI<\/strong>\u00a0of AI without a large upfront investment and with\u00a0XenTegra\u2019s\u00a0certified ServiceNow consultants guiding the process, organizations can get to value faster.\u00a0<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>XenTegra: Your Partner for ServiceNow AI<\/strong>&nbsp;<\/p>\n\n\n\n<p>Whether&nbsp;you&#8217;re&nbsp;optimizing&nbsp;IT, HR, or customer experience workflows,&nbsp;<strong>XenTegra<\/strong>&nbsp;is ready to help you unlock the full power of&nbsp;<strong>ServiceNow AI<\/strong>. With certifications across the platform and a flexible, people-first approach,&nbsp;XenTegra&nbsp;delivers tailored guidance to fit your timeline and budget.&nbsp;<\/p>\n\n\n\n<p>At\u00a0XenTegra, we\u00a0don\u2019t\u00a0just implement technology, we\u00a0<strong>integrate it, simplify it, and make it work<\/strong>\u00a0for you.\u00a0<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><strong>R\u00e9flexions finales<\/strong>&nbsp;<\/p>\n\n\n\n<p>AI is no longer an emerging trend.\u00a0It\u2019s\u00a0an essential capability for operational excellence. With\u00a0<strong>Now Assist<\/strong>,\u00a0<strong>ServiceNow<\/strong>, and a trusted partner like\u00a0<strong>XenTegra<\/strong>, you can drive faster resolutions, reduce workloads, and deliver smarter support without adding\u00a0headcount.\u00a0<\/p>\n\n\n\n<p>Now is the time to&nbsp;<strong>put AI to work<\/strong>&nbsp;where it matters most.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>In today\u2019s digital-first economy, the pressure is on IT and business leaders to do more with less, faster, smarter, and more securely.\u00a0That\u2019s\u00a0where\u00a0ServiceNow AI\u00a0and\u00a0Now Assist\u00a0come in. As organizations race to adopt &hellip;<\/p>","protected":false},"author":7,"featured_media":719212,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"categories":[27],"tags":[187,174],"class_list":["post-719498","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-video","tag-ai","tag-servicenow"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Put AI to Work with Now Assist: How ServiceNow is Powering the Future of Enterprise Efficiency\u00a0 - XenTegra<\/title>\n<meta name=\"description\" content=\"The recent XenTegra webinar, Put AI to Work with Now Assist, explored how this powerful integration is transforming IT service management (ITSM), customer service, and HR workflows.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/xentegra.com\/fr\/resources\/put-ai-to-work-with-now-assist-how-servicenow-is-powering-the-future-of-enterprise-efficiency\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Put AI to Work with Now Assist: How ServiceNow is Powering the Future of Enterprise Efficiency\u00a0 - XenTegra\" 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