E47 – Nutanix Weekly:
Nutanix Support: Leading by Example Nine Years in a Row!
I want to start this post with a quote by an Infrastructure Engineer from a food and beverage company that we received a few days ago, “As always, very impressed with Support. We rarely need them, but the team was great helping us through this one and their help was much appreciated.” Feedback is a gift as it helps us understand what we are doing well but also where we need to improve. I see feedback like this everyday and it reiterates why Nutanix Support is known throughout the industry for delivering world-class support.
Year over year we continue to execute not because we have done it before but because we are never satisfied. We are very proud of the accomplishments we have made as we strive to continuously learn, innovate and improve. This requires us to listen to what our customers as well as employees are saying.
That’s why I’m excited to announce that for nine consecutive years we have received the NorthFace ScoreBoard (NFSB) Service Award for 2021, with the special Summit classification that recognizes exceptional organizations who have earned the award for seven or more years in a row. Every year, the NFSB Service Award recognizes companies who provide superior customer service as voted by their customers. The award uses the image of Mount Everest to symbolize exceeding customer expectations.
Host: Andy Whiteside
Co-host: Harvey Green
Co-host: Jirah Cox