User experience is the new uptime. XenTegra uses ControlUp to deliver proactive visibility, automation, and remediation across VDI, physical desktops, SaaS, networks, and endpoints, so problems get fixed before your people feel them.
XenTegra’s DEX Managed Services leverage the power of ControlUp to help IT teams proactively manage user experience across VDI, physical desktops, SaaS apps, networks, and endpoints. With tailored service tiers (Pro, Pro Plus, and Ultimate) you get everything from rapid onboarding to advanced observability, patch automation, and dedicated experience engineering. Whether you’re looking to baseline and monitor or optimize and transform, XenTegra gives you the tools and expertise to deliver reliable, measurable digital experiences.
2025 ControlUp Drive DX Eastern Region Partner of the Year
ControlUp Academy–certified staff, cross-trained on Citrix, Omnissa/VMware, Microsoft AVD/W365
Same bench that supports Citrix, NetScaler, Nutanix, Intune ties DEX data back to the platforms causing the problem
Remediation playbooks and synthetic testing instead of ticket-driven firefighting
Scoped, fast-turnaround diagnostics
Packaged, fixed-scope engagements to speed a specific outcome
Choose the level of support that fits your team.
See what your users are experiencing and set a baseline to measure against.
Move from spotting problems to fixing them automatically.
Full-scale DEX management with executive visibility and a dedicated expert.
You own the licensing and infrastructure, and XenTegra runs it for you.
Expert technical help when you need it, without a full management contract.
ControlUp and XenTegra can bring the conversation directly to your organization through a private executive briefing. We will meet with your team to discuss your current environment, the experience your end users have today, and where you want to take your digital employee experience (DEX) strategy.
Each briefing is customized around your environment and DEX maturity, whether you’re just starting to measure user experience or ready to automate remediation at scale. Your business and technology leaders get direct access to ControlUp and XenTegra experts.
Let us know where your organization needs support, and we will work with you to coordinate a personalized briefing for your team.
We begin by assessing your end-user experience and existing environment. Then, we design a ControlUp solution tailored to your needs, whether that’s monitoring VDI, physical desktops, SaaS apps, networks, or endpoints. From deployment and baselining to automated remediation and ongoing managed services, we support you through every phase of your digital employee experience (DEX) journey.
Buy smarter with expert licensing guidance for a self-managed ControlUp environment.
Includes:
Get expert help when issues come up.
Includes:
We fully manage your ControlUp environment through Pro, Pro Plus, or Ultimate.
Includes:
We design and implement ControlUp solutions built around your goals.
Includes:
Let’s take your ControlUp environment to the next level. Fill out the form to schedule a consultation with our certified DEX experts.
ControlUp is a digital employee experience (DEX) platform. It gives IT teams visibility, analytics, and automation to monitor and improve performance across desktops, apps, networks, and endpoints. Traditional monitoring tells you when a server or system is down. ControlUp shows you what your end users are actually experiencing, like slow logons, lagging apps, or a poor network connection. It can also fix many common issues automatically, before they turn into support tickets.
Many organizations see measurable insights within the first 30 days. Our guided Proof of Value (POV) process includes executive reporting and scorecards, so you can see the impact on your environment quickly.
Yes. Our guided Proof of Value (POV) lets you see ControlUp working in your own environment before you commit, with executive reporting and scorecards to measure results. We also offer focused microassessments and fixed-scope accelerator engagements for specific pain points, like logon performance, application performance, or network issues. Contact us to find the right starting point for your team.
Yes. XenTegra offers custom DEX workshops and enablement training for your team, and we host and sponsor ControlUp events throughout the year. See our upcoming events on this page, or contact us to ask about training options and event passes for your organization.
Want a deeper technical dive or need to understand integration options, licensing, or training add-ons? Here’s what else you should know.
Optional ControlUp license procurement or BYOL (Bring Your Own License)
Custom DEX workshops and enablement training
Full ITSM integration (ServiceNow, Jira, Zendesk, Intune)
Executive dashboards and quarterly business reviews (QBRs)
Synthetic monitoring includes global, multi-location tests
Custom patching policies and compliance summaries
Dedicated TAM or Customer Success Engineer at the Ultimate tier
English 
French 
Hindi 